PPG Success Stories

Dr Connie Smith,

PPG member Park End

Sugery

Online access

Experience from Park End Surgery

18th October 2018

2: Patient Participation Group (PPG) Success Story

As it was – the phone calls

• Press 1 for …..

• Press 2 for …..

• Press 3 for …..

• Press 4 for …..

• Press 5 for …..

• Or

• The surgery is now closed….. For our automated booking service please press 1

Patient Access – Front page

Patient Access - Appointments

Patient Access – Medication Request

Patient Access - Messages

As it was – Medical Records

Patient Access – Medical Record

Patient Access - Surgery website

AND/OR - There’s an App for that

Patient Access – Pros for patients

• Book, view and cancel appointments 24/7

• Order repeat prescriptions 24/7 – delivered to your preferred pharmacy

• Send messages securely to your GP 24/7and by special arrangement

• View your medical records including test results 24/7

• Share your medical record with healthcare professionals you choose

Patient Access – Cons for Patients

• Need to register for service with Surgery– Provide photoID

• Need to complete registration online– Fill in with details provided by surgery

• Another password in your life!

• Need to keep your sign-in details safe

Patient Access - Security

• To register the Surgery will issue your unique

– Linkage Key

– ODS Code

– Account ID

• You only need to use these once but you will need to make your own secure password you use each time you log on

Patient Access – Pros for Practice

• Fewer telephone calls

• More time to spend with those who call

• Patient satisfaction for online service users

Patient Access – Cons for Practice

• Staff time issuing registration letters

• Staff time helping with any registration ‘teething problems’

It’s your choice

• This is an additional option – all the current ways of contacting the Surgery stay the same

Patient Access – PPG initiative

• Two members of PPG attended Surgery – morning surgeries after opening rush

• Surgery provided them with Registration letters and simple instructions about registering to give to patients who were waiting

• PPG members talked with patients who filled in Registration letters if they wanted to

Patient Access – PPG initiative

• Surgery staff processed Registration letters whilst patients were in their appointments

• PPG members gave completed Registration letters to patients as they returned to waiting room after their appointments

• Patients left Surgery with all the information and registration details to start using Patient Access!