Download - Planetizen Courses Website Usability Testing

Transcript
Page 1: Planetizen Courses Website Usability Testing

PLANETIZEN COURSESUsability Test Report

8.6.2014Helen Brown

Page 2: Planetizen Courses Website Usability Testing

Goal

Test Users’ Navigation Experience

Help Dino find an instructional video on Photoshop

Page 3: Planetizen Courses Website Usability Testing

• Errors

• Time wasted

• Frustration

• Site abandonment

• Low rating

What Am I Looking for?

Page 4: Planetizen Courses Website Usability Testing

Assumptions

Users have already registered

Users cannot use the search function

Page 5: Planetizen Courses Website Usability Testing

• 6 tasks

• 4 new users

• Video record tasks

• Log comments and notes

How was the Test Conducted?

How Were the Findings Analyzed?

• Group notes into themes

• Map user journeys

• Recommendations

Page 6: Planetizen Courses Website Usability Testing

Tasks

1. Can I learn color correction?

2. How do I resume a video?

3. How many new classes have been added?

4. The video won’t play. Now what?

5. How much and how long will it take to learn Photoshop?

6. How many continuing education credits can I earn?

Class chapters

Lack of feature

New class feature

Troubleshooting

Business model

CM feature

Page 7: Planetizen Courses Website Usability Testing

Participants

• 2 students

• 1 mid-career planner

• 1 principal architect

Page 8: Planetizen Courses Website Usability Testing

5-Second Test

Page 9: Planetizen Courses Website Usability Testing

5-Second Test Results

Site design is clear

Simple, not too busy

Directed my eyes…colorful

I’d give my credit card

number

4.1 out of 5

Page 10: Planetizen Courses Website Usability Testing

Notes

Page 11: Planetizen Courses Website Usability Testing

Site and Page Organization

Page 12: Planetizen Courses Website Usability Testing

Site and Page Organization

Page 13: Planetizen Courses Website Usability Testing

Site and Page Organization

3

1

45

2

3

4

5

12

Page 14: Planetizen Courses Website Usability Testing

User Journey Map

Page 15: Planetizen Courses Website Usability Testing

User Journey Map

Page 16: Planetizen Courses Website Usability Testing

User Journey Map

75%

Page 17: Planetizen Courses Website Usability Testing

User Journey Map

Page 18: Planetizen Courses Website Usability Testing

User Journey Map

Page 19: Planetizen Courses Website Usability Testing

User Journey Map

Page 20: Planetizen Courses Website Usability Testing

User Journey Synopsis

Page 21: Planetizen Courses Website Usability Testing

Pages Rarely Visited During the Test

Page 22: Planetizen Courses Website Usability Testing

• Visual cues and consistency

• Information upfront

• Show don’t tell

• Direct users

Recommendations

Page 23: Planetizen Courses Website Usability Testing

Visual Cues & Consistency

Page 24: Planetizen Courses Website Usability Testing

Visual Cues & Consistency

Page 25: Planetizen Courses Website Usability Testing

Visual Cues & Consistency

Page 26: Planetizen Courses Website Usability Testing

Visual Cues & Consistency

Page 27: Planetizen Courses Website Usability Testing

Visual Cues & Consistency - Recommendation

Page 28: Planetizen Courses Website Usability Testing

Viewing Course Videos

Home Courses ResultsIndividual

ClassIndividual

Class Video

Page 29: Planetizen Courses Website Usability Testing

Viewing Videos - Home page

Page 30: Planetizen Courses Website Usability Testing

Viewing Videos - Courses page

Page 31: Planetizen Courses Website Usability Testing

Viewing Videos - Courses Results page

Page 32: Planetizen Courses Website Usability Testing

Viewing Videos - Individual Class page

Page 33: Planetizen Courses Website Usability Testing

Viewing Videos - Individual Video page

Page 34: Planetizen Courses Website Usability Testing

Viewing Videos - Individual Video page, scrolled down

Page 35: Planetizen Courses Website Usability Testing

Viewing Videos - Recommendations

Home Courses ResultsIndividual

ClassIndividual

Class Video

Page 36: Planetizen Courses Website Usability Testing

Viewing Videos - Recommendations

Please log in or sign up to view other chapters.

Please log in or sign up to view other chapters.

Legal Issues for Form Based Codes

Chapters

Page 37: Planetizen Courses Website Usability Testing

Information Upfront

Page 38: Planetizen Courses Website Usability Testing

Information Upfront - Recommendation

Page 39: Planetizen Courses Website Usability Testing

Information Upfront

Page 40: Planetizen Courses Website Usability Testing

Information Upfront - Recommendation

Page 41: Planetizen Courses Website Usability Testing

Show Don’t Tell

Page 42: Planetizen Courses Website Usability Testing

Show Don’t Tell - Recommendation

Page 43: Planetizen Courses Website Usability Testing

Show Don’t Tell - Recommendation

Page 44: Planetizen Courses Website Usability Testing

Show Don’t Tell - Recommendation

Lynda knows what I was watching

Dashboard is prominent

Lynda keeps me interested

Page 45: Planetizen Courses Website Usability Testing

Show Don’t Tell

Page 46: Planetizen Courses Website Usability Testing

Show Don’t Tell - Recommendation

What People Are Saying About Us

“I was surprised at how easily I picked up

Photoshop for Beginners. As soon as I finished

the class, I was able to start touching up site

photos.” -Martha Y, city planner for Wonderville

on Introduction to Photoshop for Planners,

Advanced.

“Planetizen Courses’ straightforward videos

helped with learn SketchUp. My presentation

skills have never been better.” -Tomas X,

Urban Designer on SketchUp for Planners,

Advanced.

“Learning GIS on Planetizen helped me gain a

new position as a GIS technician for City of

Irvine. I was able to learn from the convenience

of my home office.” -Angela J. GIS Technician

for AXY on Advanced GIS for Planners.

Page 47: Planetizen Courses Website Usability Testing

Direct Users

Page 48: Planetizen Courses Website Usability Testing

Direct Users - Add Links

Page 49: Planetizen Courses Website Usability Testing

Existing Site Map

Page 50: Planetizen Courses Website Usability Testing

Proposed Site Map

Page 51: Planetizen Courses Website Usability Testing

Thank you!

Help Dino find an instructional video on Photoshop

Thanks, Planetizen!