Predictive analytics – creating actionable insights
People Analytics & Machine LearningPatrick Coolen – Manager HR metrics & analytics ABN AMRO
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HR analytics – some perspective
USE INSIGHTSCREATE INSIGHTS{ Ability and maturity to access and analyse data }
{ Willingness and capability to act }
Dashboards
Reporting
Surveys
ANOVA
Regression / SEM
Data mining
Machine Learning
Multiple HR/ Business
datasets
Multiple HR datasets
SingleHR datasets
4
Businessoptimization
3
Peopleoptimization
2
HR effectiveness measures
1
HR data and reporting What?
When?
Why?
What if?
Tracking &tracing
Benchmarking
Compare differences
Relations / drivers
Predictions
Periodically
Continuously
Look
Learn
Decide
Act !
Not (only) about creating insights !
Some of our research
Retail – How is customer satisfaction, quality and revenue growth impacted by our workforce?
Engagement – Main drivers are vision & direction, client focus, fair treatment?
IT – What are the circumstances leading to long term and short term sick leave?
Leadership program – Is our leadership program really effectiveness?
Benefits survey – What are the relationships between benefit satisfaction and engagement?
IT operations / call centre – What are the main HR drivers for average handling time?
Commercial clients – What make employees a ‘trusted advisor’ and deliver a high NPS?
Private Banking – What is driving client satisfaction, client acquisition and revenue
Private Banking – What drives efficiency?
Team effectiveness & Collaboration – How do these HR theme’s influence our business?
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Engagement index
Net growth
Products sold
Absenteeism
Vision anddirection
Client focus
Gender diversity
Trust from immediate manager
Discussion on Risk issues
Age diversity
Part ofreorganisation
Clientsatisfaction
Involvement
Expertise Trusted advisor
Clientcentricity Credibility
Some examples
Some of our posts
The 10 golden rules of HR analyticsBest practises and lessons learned on how to implement an HR analytical function within ABN AMRO.
The next big thing in HR analyticsVision and trends on the next wave of (HR) analytical tools and their functionality.
A practitoner’s view on HR analyticsAbout the balanced blend of skills needed to succesfully implement HR analytics.
Flipboard magazineCollection of articles on HR analytics and strategic workforce planning
The next big thing in HR analytics
Easy to use
Quick data exploring and basic statistics
Methods on demand (multiple methods/ algorithms)
Insights on demand (easy adjustable datasets and models)
Visualisation on demand
Predictive simulations
Our process steps
BUSINESS QUESTION
SOURCES DATASET INSIGHTSSTATS
CORRELATIONS
ANOMALITIES
ASSOCIATIONS
DECISION TREES
CLUSTERS
REGRESSION
CHECK
LOGISTIC REGRESSIONCLASSIFICATION ALGORITHM
K-MEANSG-MEANS
BAGGINGRANDOM FOREST
MAGNUM OPUS
ISOLATION FORREST
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