Pathways to Student Success: Forming a Council and Making an Impact
IACRAO 2014 Annual ConferenceOctober 30, 2014
Presented by: Jane Smith, Director, Enrollment Services, Registrar and
Chair, Student Success Council Working Group
White PaperJanuary 2011
President Commissions
ReSET April 2011
ESEIP Formed 10 Objectives
January 2012
Student Success Council Working Group
Student Success Council
PersistenceCompletion
Success!
Grow Enrollments
Focus on Student Service
Student Satisfaction & Retention
Certificate/Degree Completion
College of DuPageCulture of Student Success
The White Paper
“What is needed at this time is a concerted joint effort
to develop an integrated approach to recruitment,
retention, and success that will allow COD to improve
in enrollment, retention and completion metrics.”
ReSET: Reconceiving the Student Experience Team
Reconceiving the Student Experience Team
Increase student
satisfaction and retention
Enhance the college-wide
focus on student service
Grow enrollments
27 Recommendations
• Recruiting
• Data Analysis
• Diversity & Inclusion
• Online Education
• Advising
• Campus Central
• Service Excellence
White PaperJanuary 2011
President Commissions
ReSET April 2011
ESEIP Formed 10 Objectives
January 2012
Student Success Council Working Group
Student Success Council
PersistenceCompletion
Success!
Grow Enrollments
Focus on Student Service
Student Satisfaction & Retention
Certificate/Degree Completion
College of DuPageCulture of Student Success
The Enhanced Student Experience Implementation Plan (ESEIP)
at College of DuPage
Wednesday, August 15, 2012
Inclusive Implementation - Phase I
Snapshot of Support Team Membership
Full-Time and Part-Time Faculty
50
Staff (Managerial and
Classified)
65
Administrators
30
Enhancing the Student Experience Implementation Plan (ESEIP)Formation of Student Success Council Working Group
Objective 1: Increase applications, grow headcount and FTE
Objective 2: Establish Campus Central
Objective 3: Provide enhanced customer service to make it easy for students to navigate enrollment through graduation processes
Objective 4: Reduce within term attrition
Objective 5: Align staff roles and responsibilities for student success and retention
Objective 6: Expand the student advisement framework
Objective 7: Conduct appropriate communication of changes through marketing and branding efforts
Objective 8: Improvement and innovation related to learning and fact-based systematic evaluation
Objective 9: Improve the student payment plan policy and process
Objective 10: Create an enhanced customer service environment
Enhancing the Student Experience Implementation Plan (ESEIP)Formation of Student Success Council Working Group
White Paper
January 2011
President Commissions ReSET
April 2011
ESEIP Formed 10 Objectives
January 2012
Student Success Council Working Group
Student Success Council
Persistence
Completion
Success!
Grow Enrollments Focus on Student Service
Student Satisfaction & Retention
Certificate/Degree Completion
College of DuPageCulture of Student Success
“Institutions that don’t make the shift – from focusing on
access alone to focusing on access and success – aren’t
likely to fare well in the new environment... More
importantly, neither will their students. In this economy,
“some college” won’t get young adults very far; we need to
help more of them get the degrees that will.”~ Learning from High-Performing and Fast-Gaining Institutions
(EDUCATION TRUST HIGHER EDUCATION PRACTICE GUIDE, January, 2014)
SSC Working Group – Projects to Date
• Projects/Initiatives– ESEIP Continued
– New Email Policy
– Attendance/Mid-Term Grades
– Student Research
– Graduation Initiative
– New Student Enrollment Seminar
– SWOT – Student Web & Online Technology
Other Current Student Success Projects
• QIP 15
– Developmental Math
– Developmental English – ALP Pilot
– Online Classes
• The IDEA Center
• Early College
• Math Curriculum Alignment with District High Schools
Online Student Retention & SuccessFive Year Trend
2009 2010 2011 2012 201350.00%
52.00%
54.00%
56.00%
58.00%
60.00%
62.00%
64.00%
66.00%
68.00%
RetentionSuccess
Fall Term
Per
cent
of
Stu
dent
s
Retention: Students who continue in the class from 10th day to the end of termSuccess: Students who earn a letter grade of A, B, or C
GOOD
Developmental Math Student Retention & SuccessFive Year Trend
2009 2010 2011 2012 20130.00%
10.00%
20.00%
30.00%
40.00%
50.00%
60.00%
70.00%
80.00%
RetentionSuccess
Fall Term
Per
cent
of
Stu
dent
s
Retention: Students who continue in the class from 10th day to the end of termSuccess: Students who earn a letter grade of A, B, or C
GOOD
Developmental EnglishStudent Retention & SuccessFive Year Trend
2009 2010 2011 2012 20130.00%
10.00%
20.00%
30.00%
40.00%
50.00%
60.00%
70.00%
80.00%
90.00%
RetentionSuccess
Fall Term
Per
cent
of
Stu
dent
s
Retention: Students who continue in the class from 10th day to the end of termSuccess: Students who earn a letter grade of A, B, or C
GOOD
White Paper
January 2011
President Commissions ReSET
April 2011
ESEIP Formed 10 Objectives
January 2012
Student Success Council Working Group
Student Success Council
Persistence
Completion
Success!
Grow Enrollments Focus on Student Service
Student Satisfaction & Retention
Certificate/Degree Completion
College of DuPageCulture of Student Success
Building a Student Success Model
Working Group/Institutional Student Success Council
• Continue the Work
• Data as the Driver
• Faculty Involvement
• Leadership from the Top
Converging Ideas
Student Success Council
HLC AcademyStudent Success
Working Group
“New” Student Success Council
• Executive Vice President Established March, 2014
• High level – establish the College of DuPage student success model
• Made of up of faculty, academic affairs administrators, student affairs, regional centers, learning support, enrollment services
• Joining the HLC Academy for Student Persistence and Completion
Initial Objectives
• Adopt a Charge
• Study Student Success Models
• Develop a Model Based on Best Fit
• Define Student Success Measurements
• Review Current Student Success Projects
• Join the HLC Academy for Student Persistence and Completion
Student Success Council Charge – Consider and recommend strategies to:
Develop and implement a Student Success Model focused on learning; and
improving retention, persistence and
completion rates.
Improve Student Completion Rates
Improve Communication to and from Students
Improve Collaboration Between Departments
Ensure a Better Understanding of Processes for Students and Employees
Improve Persistence
Student Success Models
THE PATHWAY SERIES – A NEW MODEL
ENTRY
PROG
RESS
COMPLETI
ON“… to redesign academic programs and support services in order to create more clearly structured and educationally coherent program pathways to student end goals with integrated progress monitoring, feedback and support.”
Next Steps
• Consensus – Completion by Design– Form Subteams– Subteams Meet to Review Model
Details– Review Current Projects– Low-Hanging Fruit
The model can be supported by…
The Conditions for Student Success (Tinto 2012)
Building a Student Success Model
Expectations (expectations of self)
Support (academic, social, financial)
Assessment and Feedback
Involvement (engagement - especially
in the classroom)
It can also incorporate high impact practices if the data supports them…
Guided Pathways to Success
Issues• Poor Choices• Unavailable Courses• Excess Credits• Lost Transfers• Unnecessary Credits
Source: Complete College America
Solutions• Whole Programs of Study• Informed Choice• No Wasted Credits• Default Pathways• Intrusive, On-Time Advising• 15 to Finish• Clear Progress to Guaranteed Courses• Milestone Course• Block Schedules• End-to-End Design• Workforce Connection
Adopted
Two-Year Progress Measures
• % of credit hours successfully completed by cohort in the first term
• % of students who reached credit thresholds by end of year two (24 credits for part-time; 42 for full-time)
• % of students who were retained from fall (term one) to their next academic term or completed a formal award;
• % of students who reached year two outcomes as follows:
– Completed certificate or degree
– Transferred to a 2-year or 4-year institution
– Still enrolled at initial institution
• % of credit hours successfully completed by cohort at end of year two
Developmental Education Progress Measures (QIP 15)
• % of students referred who attempted their first math, English, or reading developmental education course
• % of students referred who completed highest level math, English or reading developmental education course
• % of students referred who completed any college-level course in math, English, or reading
• % of students referred who completed all developmental education
Six-Year Outcomes Measures (These outcomes are non-duplicative, mutually exclusive)
• % of students who earned an associate’s degree – without transfer
• % of students who earned an associate’s degree – with transfer
Career and Technical Education Measures
• Number of awards in CTE
• Licensure exam passing rate
• % of CTE students that complete a program (both credit and non-credit) or earned 90 contact hours and are employed with a livable wage
• Median wage growth of CTE students
Adult Basic Education/GED
• % of students that completed ABE/GED
• % of ABE/GED students that enrolled in additional education
• % of ABE/GED student that gained employment
Non-Credit Workforce Courses Non-credit workforce course enrollments
Number of state/industry-recognized credentials
% of non-credit CTE students that transition from non-credit to credit courses
Accomplishments to Date
• Formation of Student Success Council
• Student Success Council Charge
• Examination of Student Success Models with a recommendation for Completion by Design
• Adoption of VFA for Student Success Measure Definitions
• Participation in HLC Academy for Student Persistence and Completion
• Initial Data Book in Progress
ENTRY
Developmental placement, poor performance, intrusive advising, declared major, support services,
contextualization courses - further, farther, faster
Connection Entry Progress CompletionX
Implementation of New Offi cial Email Policy X X X XX
X X XX X XX X X
X XX X X
XXX XX X X XXX X XX XX X X XXX X X XX X
XX X XX X X
Recruitment Events, Middle SchoolCampus Central/myAccess LabEnrollment Support CenterTracking Key Points of Service/Interventions
Dual Credit ImprovementsFYE Letters and Advisor Emails
Center for Diversity & Inclusion
SWOT TeamSARS Enhancements
New SAP ProjectRevised Begin@COD Sessions/Veterans Begin SessionsWillowbrook High School Pilot
Academic Discipline Program Review Results & ImprovementsGeneral Education - Outcomes/AssessmentQIP15 - Developmental and Online Performance
Continuing Student Groups Led by C&AEmail Counseling
Program Advisors (8); PT - 3 Program AreasAssigned Advisors for First-Time, Full-Time
SOAP Groups for Academic At-Risk Students Led by C&A
Student Early Alert Program
STUDENT SUCCESS COUNCIL WORKING GROUP
Gates Foundation Completion by Design Model
Current Projects/New Initiatives
COLLEGE EFFORTS IN SUPPORT OF STUDENT SUCCESS
CONNECTION PROGRESS COMPLETION
Recruitment, understanding the enrollment process
Momentum, continuous attendance, feedback, flexible
learning, intentional accelerated programs, emergency aid for
unexpected
Still haven't taken math, intrusive advising, eliminate barriers to
graduation, learn and earn programs, eliminate unnecessary
credits, leave with a credential
Academy for Student Persistence and CompletionHigher Learning Commission
• Academy Overview:
– Four-year sequence of activities
• Focusing on:
– Collecting and Analyzing Data
– Strategy Development and Testing
– Improving Persistence and Completion
• Summary of Roundtable Activities
• Data Review and Plan
• Next Steps
HLC Academy
• Institutions –
– Define, Track, and Analyze Data
– Establish Goals for Student Populations
– Connect P&C Efforts with Assessment and Student Learning
– Research and Compare Emerging Practices
HLC Roundtable
• What data do we need?
COD Buckets
Transfer
AA or AS
< AA or AS
AAS
Certificates Undecided Non-Degree
Buckets Cont.
Dual Credit
ESL/ GED
AGS
Bucket Attributes• Demographics
– Gender– Age– Ethnicity– Zip Code
• Academic Attributes– Full-Time/Part-Time– Online/On Campus– Background GPA, Test Scores
Bucket Attributes Cont.• Progress Attributes
– Hours Completed– Current GPA– Course Load– Still Enrolled
• Retention• Persistence• Completion
Bucket Attributes Cont.• Non-Enrolled
– Reasons for leaving– All attributes listed above
• Institutional– DFWI Courses– Online versus Face-to-Face– Location– Time of Day
Next Steps
• Define Additional Data Needs
• Review and Analyze Data
• Review Existing Data –
– SSC WG Survey
– Adult Student Survey
– Noel-Levitz
– CSSE
• Review and Align Current Student Success Projects
• Review Recommendations from SSCWG
• Put Forth Evidence-Based Goals and Strategies
Moving Forward• Student Success Council and the
Working Group• Decisions are Data-Driven• Helping Students Reach Their Goals
White Paper
January 2011
President Commissions ReSET
April 2011
ESEIP Formed 10 Objectives
January 2012
Student Success Council Working Group
Student Success Council
Persistence
Completion
Success!
Grow Enrollments Focus on Student Service
Student Satisfaction & Retention
Certificate/Degree Completion
College of DuPageCulture of Student Success
Top Related