CustomerExperienceCanada.com
Oct 14-15, 2020 | Toronto, ON
Past Attendee List
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• CX- From Average to Exceptional
• Big Data and CX
• Voice of the Employee
• CX Improvement & Innovation
• Measuring CX Effectiveness
• Voice of the Customer
• Customer Emotions
Agenda themes:
Takes place in Toronto on October 14-15, 2020. It provides Customer Experience executives with innovative approaches to improving their bottom line with an enhanced and cutting-edge customer experience strategy.
Join us at the 9th annual edition of this exclusive event to generate high quality leads that will drive your sales pipeline. Your attending field sales team will have one on one interactions with senior buyers, who are expected to spend $50mm+ on customer experience solutions over the next 12 months.
Industry leaders speaking at the event include Sherif Mityas, Chief Experience Officer of TGI Fridays, Roy Ben-Alta, Head of Global Data & Analytics Practice at Amazon Web Services, Daniel Kerzner, VP Customer Experience from Virgin Atlantic and more.
Interested in generating leads from the buyers attending the event, to build your sales pipeline? contact: [email protected] • 416-944-9200 x 241
33%
13% 9%
8%
16%
21%
Government & Crown Corps
Hospitality & Food
TelecomPharma/
Healthcare
Transportation
Utilities
Industry Stakeholders
Utilities
Finance
Other
Chief / VP / Director Customer Experience
Chief/VP/Director of Marketing
VP/Director/Head Customer
Service, Customer Care
18%
12%
10%
9% 8% 7%
7%
7%
23%
IndustriesTitles
VP/Director/Head Operation
President, CEO, VP
Retail
Who You Can Meet...
CustomerExperienceCanada.com 3Interested in generating leads from the buyers attending the event, to build your sales pipeline? contact: [email protected] • 416-944-9200 x 241
Job Title Company
Director, Customer Excellence and Trade Relations Abbott Laboratories
Care Experience Manager AbbVie
Director of Customer Care Access Communications Co-operative Limited
Vice President, Digital Marketing Aha Insurance
VP, Client Services Allianz Global Assistance
Director, Marketing & Customer Experience Allianz Global Assistance
Customer Experience Manager Allstate Insurance
Senior Manager, Customer Insight Allstream
Vice President, Consumer Experience & Management, ICSS Canada
Amex Bank of Canada
Vice President of Client and Partner Experience, APEXA APEXA Corp
SVP Global SVC Excellence Ari Fleet Management
Director, Client Services and Account Management Ari Fleet Management
VP, Customer Service Ash City
Director Customer Experience and Consumer Insights Assurant
VP - Global Operational Excellence Assurant
Senior Manager, Channels and Payments Experience ATB Financial
Vice President, Products & Customer Experience Aviva Canada
VicePresident, Client Services B2B Bank
Director, Client Experience, BMO InvestorLine Bank of Montreal (BMO)
Director, Enterprise Customer Experience Bank of Montreal (BMO)
Director, Customer Experience Bath Fitter
Past Attendees Include:
A Z
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Custom Experience Strategies Summit Past AttendeesPresented by Strategy Institute
SVP and Chief Member Experience Officer BCAA
Director of Customer Experience Beanfield Metroconnect
Senior Manager, Retail Customer Experience Bell Canada
Canada Head, Customer Experience & Operations Biogen Canada
VP, Customer Service BlueSun
Director of Experience Design BMO Financial Group
VP- Quality Relationship Manager BNY Mellon | Pershing
Director Customer Solutions Bridgewater Bank
Senior VP & Chief Customer Experience Officer British Columbia Automobile Association
Customer Relations Manager British Columbia Ferries
VP, Customer Strategy & Corporate Relations British Columbia Lottery Corporation
Manager, Customer Experience British Columbia Lottery Corporation
Director of Digital Experience and Communication Services British Columbia Pension Corporation
Vice President of National Service Brother International
Director of Customer Experience Program Brother International
Global Head Of Customer Experience Buckzy Payments
Manager, Airport Community Engagement Calgary Airport Authority
Director of Marketing and Communications Calgary Chamber of Commerce
Chief Executive Officer Calgary Co-op
Head of Digital Transformation & Customer Experience Canada Brokerlink Financial
Manager, Customer Experience Canada Goose
SVP, Delivery, Retail & Customer Experience Canada Post
Marketing Manager Canadian Blood Services
Creative Designer, User Experience Canadian Imperial Bank of Commerce CIBC)
National Manager, Customer Experience Canadian National Institute for the Blind
Director, National Donor Experience & Engagement Canadian Red Cross
Senior Vice President Dealer Relations Canadian Tire
Associate Vice President, Automotive Canadian Tire Retail
CX Portfolio Manager Capital One
EVP Operations CAPREIT
VP, Customer Experience CGI
Vice President,Customer Experience Chartwell Retirement Residences
SVP, Client Experience CI Financial
Vice President of Client Service CI Investment
Director, Channel Management CIBC
Director of Guest Experience Cineplex
Manager, HR & CX City of Brampton, ON
E-Government Program Manager City of Burlington
Leader Customer Experience City of Calgary
Customer Experience Analyst City of Edmonton, AB
Supervisor of Customer Service and Collections City of Kitchener
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Custom Experience Strategies Summit Past AttendeesPresented by Strategy Institute
Senior Advisor/ Marketing and Communications City of Markham
Manager, Organizational Development City of Ottawa
Manager of Strategic and Business Planning City of Saskatoon
Director of Corporate Revenue City of Saskatoon
Lead, Corporate Business Planning City of St. Albert
VP, Client Service Co-operators Life Insurance - Cumis Group
SVP, Brand Management Director | Corporate Marketing & Communications
Comerica Bank
Chief Experience Officer Conexus Credit Union
Chief of Staff to Executive, Global Customer Experience & Operations
Dell
Director of Customer Experience Deluxe
Team Leader, CSP Experience Desjardins
President Domino Amjet Inc
Managing Director, Customer Experience and Client Solutions Dynacare
Director, Consumer Business, Digital Health, & Innovation Dynacare
Member Services Specialist Edmonton Chamber of Commerce
Passenger Experience Coordinator Edmonton International Airport
Client Experience Associate Educators Financial Group
Manager, Integrated Communications eHealth Ontario
CFO and VP, Corporate Servies Electrical Safety Authority
Vice President, Communications & Stakeholder Relations Electrical Safety Authority
Vice President, Product Strategy & Customer Experience Element Fleet Management
VP Campus Services Emory University
Senior Vice President, Marketing, Corporate Development/Strategy and Digital Banking
Equitable Bank
Head of Customer Experience Equitable Bank
Director National Operations and Customer Experience Farm Credit Canada
Chief Customer Officer FCT
Customer Experience Project Engineer Manager FedEx
SVP, Client Services Fidelity Investments Canada
Vice President, Member Experience & Marketing FirstOntario Credit Union
VOC Program Manager · Customer Support Fitbit
VP Customer Retention / Inside Sales Fluent Home
Director of Customer Experience Fraser Valley Regional Library
Chief Experience and Marketing Officer Fresh Tracks Canada
VP - Sales, Client Services, and IT Fusion Homes
Director Customer Experience & Advocacy G Adventures
Vice President‚ Marketing G&F Financial Group
Chief Experience and Innovation Officer G&F Financial Group
Director, Analytics & Forecasting Gilead Sciences Canada
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Custom Experience Strategies Summit Past AttendeesPresented by Strategy Institute
Director of Customer Care GO Transit
Director of Dubai the Model Centre Government of Dubai
Manager, Online Service Delivery Service Nova Scotia & Municipal Relations
Government of Nova Scotia
Chief Transformation Officer, Ministry of Social Services Government of Saskatchewan - Executive Council
Vice President, Building Excellence & Innovation Great-West Lifeco
Manager of Group Customer Experience Great-West Lifeco
Vice President Brand, Innovation, Marketing & Measurement
Great-West Lifeco
Vice President, Client Experience & Enterprise Growth Green Shield Canada (GSC)
Customer Experience Manager Hadrian Manufacturing
Vice President, Marketing Home Trust Company
VP Traveller Experience Hopper
SVP & Head of Customer Value Management HSBC Canada
Librarian - HRT, LAS & Student Experience Humber College
Marketing, Customer Strategy, Web Applications Development, & Data Analysis Advisor
Hydro-Quebec
Strategic Marketing Specialist Hydro-Quebec
Director, Customer Intelligence Indigo Canada
Director, Customer Transformation Insurance Corporation of British Columbia
Chief Customer & Marketing Officer Insurance Corporation of British Columbia
Senior VP, Marketing & Communications Interior Savings Credit Union
President Island Savings Credit Union
Director, Performance Excellence Janssen
VP, Customer Experience Jonas Construction Software
Vice President, Customer Experience & Communications Land Title and Survey Authority of
British Columbia
Executive Vice President, Service LGM Financial Services
VP Community and Customer Engagement LifeLabs
Director, Marketing LifeLabs
Marketing Director, Customer Insights and CRM Liquor Control Board of Ontario (LCBO)
Digital Product Lead, APAC Lululemon Athletica
Director, Regional Retail Operations Canada M.A.C Cosmetics Canada
Vice President Client Solutions Mackenzie Investments
Chief Marketing Officer Mama Earth Organics
VP, Service Operations Manitoba Public Insurance
Director of Customer Service Manitobah Mukluks
Director, Customer Centricity Manulife
Vice President, Strategy and Research, Retirement Plan Services Manulife
Consumer Experience Strategist, CCXP Manulife Financial - Retail Markets
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Custom Experience Strategies Summit Past AttendeesPresented by Strategy Institute
Vice President, Customer Experience Manulife Financial Corporation
VP Customer Experience Communications MBNA
SVP & Customer Experience MBNA
Chief Customer Officer McKesson Medical Imaging
Director Customer Operations & Consistency of Experience McKesson Medical Imaging
Director Customer Experience Medline
CX Strategy & Communications Specialist Mercedes-Benz Canada
Associate Vice President - Member Experience Meridian Credit Union
Vice President, Retail Member Experience Meridian Credit Union Limited
Manager, Customer Care Metrolinx
Vice President, Customer Service & Operations Miele
Director, Customer Experience Office Ministry of Labour
Marketing Director MiWay Transit
Manager, Miway Customer Experience MiWay Transit
Director, Customer Experience Moneris Solutions
Director, Client Services Mount Pleasant Group of Cemeteries
Director, Marketing Mountain Equipment Co-op
General Manager, Employee & Business Services Norfolk County
Senior VP, Customer Innovation & Experience Northbridge Financial
Vice President, Customer Experience Nova Scotia Liquor Corporation
Vice President , Client Services NuVoxx
Senior Manager, Customer Experience Ontario Lottery and Gaming
Director Ontario Ministry of Government and Consumer Services
Manager of Stakeholder Relations Ontario Ministry of Government Services
Director Ontario Ministry of Transportation
Director, Marketing & Communications Ontario Northland
EVP of Member Experience Ontario Teachers’ Insurance Plan
Guest Experience Manager Oxford Properties
Director, Marketing & Customer Experience Pharmascience
Director, National Patient Services Quest Diagnostics Incorporated
Director, Client Experience RBC Wealth Management
Program Manager, Corporate Customer Service Strategy Regional Municipality Of York
Customer Experience Manager Reid’s Heritage Homes Ltd.
Manager of Customer Experience Reliance HomeComfort
Vice-President, Customer Strategy and Value Roche
VP Digital, Frontline, Customer Experience and Channels Innovation
Rogers Communications
VP, Client Engagement RPIA
Vice President, Marketing Saskatchewan Indian Gaming Authority
Vice President Partnerships & Supply Management Saskatchewan Liquor and Gaming Authority
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Custom Experience Strategies Summit Past AttendeesPresented by Strategy Institute
Chief Strategy Officer SaskTel
Digital Customer Experience Business Analyst Schneider Electric
Manager Digital Customer Experience Schneider Electric
Senior VP, Global Customer Experience Scotiabank
Vice President, Operations Second Cup
Manager, Customer Service Seneca College of Applied Arts & Technology
EVP Sifton Properties
Director, Talent and Customer Experience Southwest Properties
Director, Global Customer Marketing & Communications TELUS
Customer Experience Strategist, Trainer & Coach Teneo Results
Chief Customer Officer Teranet
Vice President of Customer Success TFI Food Equipment Solutions
CX Operations Lead Thomson Reuters
Manager Service Excellence Toronto District School Board
Director, Finance and Business Management Toronto Police Service
Customer Experience Manager Toronto Sport and Social Club
Manager - Strategy & Customer Experience Toronto Transit Commission
Manager, Facilities, Housing and Residences University of Waterloo
Director, Customer Care Vancouver Airport Authority
VP, Simplified Passenger Travel & CIO Vancouver Airport Authority
Director of Customer Experience and Operations Vaughan Public Libraries
Director, Marketing Planning & Communications VIA Rail Canada
Manager of Customer Experience Walmart Canada
VP Strategic Outsourcing WhiteWater West Industries
Director, Customer Experience Workers’ Compensation Board of Manitoba
Download Brochure
Panel SpeakingThis is a dynamic platform that showcases your personality and expertise alongside other leaders. 1 extra conference pass included.
Conference Chair Undisputedly the position with the most visibility and leadership! This position includes a 15-minute opening address to kick off the conference as well as closing remarks. Provide insight, introduce speakers, facilitate Q&A’s and more. One extra conference pass included.
Speaking PlatformDedicated 30-minute platform for your senior executive to provide an educational presentation and Q&A. Receive high visibility on the program and showcase your industry leadership to a captive audience. One extra conference pass included.
Exclusive Lead Generation Breakfast MeetingExclusive sponsorship of breakfast for 20 leads. Gain detailed insight on what solutions they are looking for to enhance your sales prospects. Two extra conference passes included.
Exclusive Lead Generation Luncheon MeetingAn intimate, invite-only lunch for 14 high quality leads. Use this setting to build your relationships and drive sales down your pipeline. Two extra conference passes included.
Cocktail Reception Host the exclusive cocktail reception after Day 1. Engage with 30 leads on topics covered during the day and network in a relaxed environment with hors d’oeuvres and beverages.
Refreshment Host Exclusive sponsorship of refreshments in the dedicated networking space where 60 attendees will congregate.
Conference Wifi Sponsor Keep everyone connected! Each of our 250 attendees will receive a branded Wi-Fi card featuring your logo and acknowledging your sponsorship.
Charging Station Branded charging station will be set up at your booth, directing up to 4 leads at a time to your booth to charge their phone. Take advantage of the opportunity to have a one-on-one meeting while their phone charges.
Hospitality Suite Own a space where 20 conference speakers and attendees can enjoy refreshments, sit down comfortably to work and network.
Conference ToteInclude your company logo on the reusable conference tote given to all attendees. Conference materials will be placed in the tote, including one insert from your firm, ensuring 200 leads have memorable information about your organization.
Exclusive Lead Generation DinnerAn intimate, invite-only dinner for 14 high quality leads. Use this setting to build your relationships and drive sales down your pipeline. Two extra conference passes included.
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Sponsorship Options
Interested in generating leads from the buyers attending the event, to build your sales pipeline? contact: [email protected] • 416-944-9200 x 241
Opportunities fill up on a first-come, first-served basis
Maximum Outcome(Title Sponsor)
Lead GenerationThought
LeadershipThought
Leadership Branding
Speaking
Lead Generation Meetings
Lead Generation Attendee List
Passes 4 2 3 2 1
Branding & Social Media
VIP Dinner
Table Top/Booth
PR
YOUR BUSINESS OBJECTIVES
PLATINUM GOLD SILVER BRONZEVIP HOSTPlenary Speakers ExhibitorLunch/Dinner/Breakfast Plenary Speakers Panel/ Stream Speaking
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Objective-Driven Packages to Attain your Business Goals
INTERESTED IN SPONSORING?DON’T MISS THIS OPPORTUNITY TO BE AT THE CENTER OF ACTION!To learn more, contact Sreedha Varanasi at 416-944-9200 x 241 or email [email protected]
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