1 Excellent care at the heart of the community 2Excellent care at the heart of the community
APRIL MAY
Our year of achievement and success
‘T hank you’ volunteers
The trust and the people we serve benefit hugely from the commitment of more than 550 people
who volunteer to support our work.
So during National Volunteers’ Week our teams hosted a
number of events to
thank them for their ongoing
dedication and support.
Proud to careOur Brighton & Hove community neurological
rehabilitation team secured the annual Proud
to Care award for their drive to improve the
way they communicate with service users,
how they provide information and use patient
feedback to continuously improve.
Living our values
We launched our core values to underpin and shape the way we all behave and
interact with our colleagues, patients and the public. They help us to achieve our
overall vision: excellent care at the heart of the community.
SPRINGAPRIL TO JUNE 2014
JUNE
Hearing the patient’s story
Anne-Marie’s fear of dental treatment
makes accessing care a big problem for
her. She finds ‘high street’ dentists don’t
give her the time or the attention she
needs, and after struggling for years she
sought advice from her GP, who referred
her to our Special Care Dental Service.
When she came to talk to our trust board
in April she praised the ‘exceptionally
friendly, reassuring’ manner and ‘calm
professionalism’ of the team. She
describes the service as ‘wonderful’ and
the nurses as ‘absolutely outstanding’. She
feels that the service has ‘empowered’ her
and that she has ‘learned to be strong.’
Caring for carersA growing number of carers living in West Sussex are enjoying the support of our innovative carers’
health team.
This unique service is led by a team of clinicians who visit carers in their own home to check their health and wellbeing. The team offers advice and enables carers to maintain or improve their health.
Developing our leadersGood leadership is central to our progress. We looked at how to strengthen our culture at our annual leadership conference, hearing from national speakers and arranging development workshops to improve knowledge and skills. And we have developed a quarterly leadership exchange programme to bring our leaders together, explore national and local priorities and take part in learning and development sessions.
3 Excellent care at the heart of the community 4Excellent care at the heart of the community
JULY AUGUST
Our year of achievement and success
Investing in the futureWe’re proud to pioneer care certificate training
to enable healthcare assistants to become
nursing assistants. Launched in response to
the 2013 Cavendish review, our programme
includes a five-day taught course and
practice-based assessment, and has supported
over 100 staff to progress in their career.
Community nursing at it’s best
In our magazine
Trust Talk we
highlighted the work
of our community
nursing teams.
They play a crucial role caring for some of the most
vulnerable people in our communities – housebound
patients who have a long-term health condition
and/or are frail elderly. We support patients to
care for themselves and promote their health and
wellbeing, helping them stay out of hospital and retain
independence in their own homes.
More health visiting
As part of the NHS England health visitor implementation
plan we have trained over 100 health visitors in West Sussex since
2011, reinforcing our work to give young children the best possible
start in life.
Health visiting is part of the Healthy Child Programme, provided
to all families with children under the age of five.
SUMMERJULY TO SEPTEMBER 2014
SEPTEMBER
New MSK contractWe’re pleased to be part of the newly formed Sussex musculoskeletal (MSK) partnership
designed to transform care for patients with joint, bone and muscle pain in Horsham, Mid Sussex
and Brighton & Hove.
By working in partnership we aim to ensure patients access the right
service for them at the right time. And in the Coastal area of
West Sussex we have been working with our clinical commissioners
as they consider options for the future
of these services in their area.
Join our FT club Our foundation trust (FT) team has been actively recruiting members of
the public to become FT members, for example by mingling with the throng at the annual Crawley MELA.
More than 5,000 people attended along with other
community groups and partners.
Our current public FT membership figure stands at around 4,300. See details on how to join for free: www.sussexcommunity.nhs.uk/ft.
Nursery celebrations
Our Hilltop nursery in Brighton
achieved the Healthy Choice award for the second time.
And in Crawley, our Rainbow
nursery received a ‘Good’ rating in their latest Ofsted report.
Hearing the patient’s story
Mrs Stokes spoke to the trust board in September about her experiences when her father was on our Viking ward at Crawley Hospital. She praised our team for their sensitivity to the family’s needs, their professionalism when her father needed emergency care and for managing the discharge process so well. “They were fantastic. Nothing was too much trouble, and care at all times was delivered with happy good grace.”
5 Excellent care at the heart of the community 6Excellent care at the heart of the community
OCTOBER
Our year of achievement and success
A top place to workWe’re proud to be ranked by the Health Service
Journal amongst the best 100 places to work in
the health sector in England, especially because
this achievement is based upon the feedback
from our staff in the confidential annual NHS
staff survey.
One Call One Team winOur innovative One Call One
Team service won the Kent, Surrey and Sussex (KSS) Leadership
Collaborative award.
One Call offers a single point of access for professionals and the
public via a 24/7 telephone service. Made up of nurses, therapists, admission avoidance matrons and social workers One Team
then offers urgent and safe care to patients at home to help avoid hospital admission.
Largest study In the largest study of its type, our
multiple sclerosis team is doing a great
job to support lead researchers from
Liverpool to identify factors that affect
the quality of life in patients who have
neurological conditions and how we
can improve their care.
AUTUMNOCTOBER TO DECEMBER 2014
NOVEMBER
Getting going
Sandy was housebound due to weakness
in her knee, but our falls team facilitated
practical exercises to deal with the
problem and referred her to our Time to
Talk talking therapies service to help her
overcome a fear of falling. Six months later
Sandy was enjoying a 45 minute walk with her dog!
See how we do it!Our West Sussex family nurse partnership
(FNP) team hosted a visit by Kate Billingham CBE, the international
ambassador for FNP at the University of Colorado with three senior health
ministers from Norway.
The Norwegian’s government’s health department were keen to see
our service in action as it plans to launch its own programme.
Care environments amongst the bestThe quality of the care environment at our eight community hospitals ranks with the best, said the patient-led assessment of the care environment report (PLACE) published by the Health and Social Care
Information Centre.
The review covers four key areas: 1) cleanliness 2) food & hydration 3) privacy, dignity & wellbeing, and 4) condition, appearance & maintenance. In three of the four areas our scores are above the national average, exceeding 99 per cent in the cleanliness category.
7 Excellent care at the heart of the community 8Excellent care at the heart of the community
Brilliant staff
Our annual staff achievement awards scheme celebrates the brilliant work of our staff and recognises long-term commitment to the NHS. The 2014 chair’s award went to our estates and facilities team, made up of over 300 staff. Other awards included: excellence in customer service, initiative, quality, outstanding commitment and behind the scenes.
Proactive care at its best!Two elderly sisters both aged 100+
were referred to our proactive care
service when one was admitted to
hospital leaving the other alone and
at risk. We quickly arranged emergency
care for the sister still at home and then
co-ordinated a temporary placement
for her at a local nursing home.
Both sisters were later able to return
home thanks to the ongoing support of our team. Our therapists assessed their
home for new equipment and have helped them regain strength and balance to
help avoid falls. We have plans in place for both sisters and these are made
available to the ambulance service which helps the sisters remain at home and
in control of their health.
The success of our innovative proactive care approach has been confirmed
by a 30 percent reduction in the number of people that need to go to hospital
during a crisis when a proactive care plan is in place.
Our year of achievement and successDECEMBER
Hearing from our users
Alfie has complex health needs and uses a range of
our services including paediatrics, children’s nursing, occupational therapy, speech
and language therapy, physiotherapy, specialist
dental services and wheelchair services.
He came with his mother to speak with the trust board in
November. His mother praised the quality of Alfie’s care, but
she said it’s increasingly difficult to access some treatments and facilities as he grows
up. However, they feel well supported and had built a
good, friendly rapport with our services. In response we’ve reviewed the ways patients have a ‘named clinician’ to
coordinate care and invested to improve the environment
at Horsham Hospital.
National acclaim for sustainability
Working in partnership with Capita we won the sustainability achievement award at the annual Institute of Healthcare Engineering and Estate Management Awards, followed later by a triple win at the NHS Sustainability Awards, where our innovative sustainability strategy, Care Without Carbon, and its staff engagement campaign, Dare to Care, scooped awards in three categories: human resources, clinical and behaviour change.We’re making great progress towards our goal to achieve a 34 percent reduction in CO2 emissions by 2020, and aim ultimately to be carbon neutral.
Support for stammeringTo mark International Stammering Day our West Sussex speech
and language therapy teams worked to raise awareness of the
need for early referral to their service for children who stammer.
Stammering commonly starts between the ages of two to five
years but it can occur earlier or later in life.
Early intervention at a young age has the best outcome and can
help prevent a lifetime of stammering. Our team have helped
Ollie who used to be reluctant
to ask questions at school. He
is now a very confident little boy
who is comfortable talking to
people and is happy to put up
his hand in class.
AUTUMNOCTOBER TO DECEMBER 2014
9 Excellent care at the heart of the community 10Excellent care at the heart of the community
JANUARY
Our year of achievement and success
We’re GOOD!
The quality of our care was rated as Good by the
independent Care Quality Commission (CQC)
following their inspection of our work.
This confirms that our services are safe, effective,
caring, responsive and well-led. The NHS Trust
Development Authority which supports NHS trusts
in their development said: “It is one of the best
inspections that we have seen in NHS trusts
in the South.”
As part of their inspection the CQC rated our
end of life care as Outstanding. These services
were also commended at the national Quality
in Care Oncology Awards and are highlighted
by NHS England as a model that other
organisations can learn from and follow.
Most improvedWe won the most improved
community provider award at the prestigious Kent, Surrey and Sussex Academic Health Science Network Awards in recognition of our patient
experience programme and the work of our matrons and community
teams to provide better care.
Innovate to succeed
Our pilot project with eight care
homes in West Sussex and in
collaboration with the digital
telehealth company Docobo used
online technology to improve
care for the patients involved
and cut hospital admissions
by 75 per cent. Our success
secured the enhancing innovation
through collaboration award at
the prestigious Kent, Surrey and
Sussex Academic Health Science
Network Awards.
WINTERJANUARY TO MARCH 2015
FEBRUARY
Winter wondersOur teams worked exceptionally hard to manage the unprecedented surge in demand for health
and care services last winter.
In line with our winter plans we invested to strengthen our community teams and admission
avoidance and rapid response services. We also put in place new systems to monitor and manage the daily pressures. Our staff did a
magnificent job and we’re grateful to them for their commitment and dedication.
T ime to Talk successOur talking therapies service Time to Talk in Horsham and Mid Sussex was identified by NHS England as a national good practice site for others to look to and learn from.
We also developed the service across West Sussex so that people can now refer themselves directly rather than going via a GP. The service has some of the best rates in England for supporting people to get back to work after a period of sickness absence associated with anxiety or depression.
Best for breastfeeding
Brighton & Hove is the best place in
England for children who are exclusively
breastfed at 6-8 weeks of age. This
success reflects the hard work of our
breastfeeding teams and health visitors
along with other partners in the city –
and of course of local parents!
11 Excellent care at the heart of the community 12Excellent care at the heart of the community
MARCH
Good staff survey resultsNearly 1,700 staff completed the
confidential staff survey. Our scores
are better than average in 25 of the
survey’s 29 key findings and have
improved each year since 2010.
Our staff engagement and
satisfaction measures rank
amongst the best in England.
Staff at our leadership exchange event enthusiastically backed the campaign
launched by Dr Kate Granger, a terminally ill doctor, to encourage
health workers to introduce themselves to patients.
New approach makes a difference
Our Brighton & Hove integrated primary care teams are part of a new Better Care Fund approach to look after the city’s most frail and vulnerable patients. The aim is to provide better coordinated care for people with multiple long-term conditions in their own homes.
Our year of achievement and success
Caring for looked after children
Our Trust Talk magazine explored our amazing team in West Sussex who ensure children and young people who do not live with their birth parents receive the right health and care support. Many have special needs.
Bognor hosts the mayorThe town’s mayor visited us
at Bognor Hospital to see how
we either support people to live
healthy, independent lives at
home or provide quality care
in an inpatient bed in our eight
community hospitals across
West Sussex. The visit was
supported by the Friends of
Bognor Hospital who generously
support our work.
Hearing the patient’s
story Each trust board meeting
hears directly from a patient about their experience of our work. In January Kerry spoke about her care at our Sussex
Rehabilitation Centre. She said our staff are “welcoming
and kind” and have guided her carefully through the process. “It’s not easy,” she said. “So
being included and reassured is very empowering!” The team has done a great job to produce
her prosthesis and Kerry is delighted with the outcome.
The team were runners-up in the best prosthetist category at the Limbless Association Prosthetics and Orthotics
annual award.
WINTERJANUARY TO MARCH 2015
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