Oracle Sales Cloud: How to Extend with PaaS [CON8477]
John Vakoc – Senior Director, OracleShishir Agarwal - Senior Director, OracleJohn Anto – Principal, Infovity
October 02, 2014
Copyright © 2014, Oracle and/or its affiliates. All rights reserved. |
Copyright © 2014, Oracle and/or its affiliates. All rights reserved. |
Safe Harbor StatementThe following is intended to outline our general product direction. It is intended for information purposes only, and may not be incorporated into any contract. It is not a commitment to deliver any material, code, or functionality, and should not be relied upon in making purchasing decisions. The development, release, and timing of any features or functionality described for Oracle’s products remains at the sole discretion of Oracle.
Copyright © 2014, Oracle and/or its affiliates. All rights reserved. |
Session Agenda
Oracle Sales Cloud
Extend Oracle Sales Cloud
Oracle Cloud Marketplace
Proof Point – ITC Infotech
Call to Action and Q&A
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Copyright © 2014, Oracle and/or its affiliates. All rights reserved. |
Oracle’s Cloud Leadership
21,500,000+ End Cloud Users
13 Global Data Centers
2+ BillionCloud Transactions per Day
Cloud Customers in
180+ Countries34 Languages
10,000+Cloud Enterprise Customers
2,100+ CloudCX Customers
Oracle Confidential – Restricted 5
Copyright © 2014, Oracle and/or its affiliates. All rights reserved. | Oracle Confidential – Internal/Restricted/Highly Restricted 6
The Complete Solution
Oracle Social Cloud
Oracle Marketing
Cloud
Oracle Sales Cloud
Oracle Commerce
Cloud
Oracle Service Cloud
Oracle CPQ Cloud
Integrated Customer Experience Foundation
Integrated Customer Experience Foundation
Social Network Mobile Analytic KPIs & Dashboards Predictive Analytics Integrations
Globalizations and Statutory Localizations
Web
MobileSocial
In-Store Contact Center Field
Service Direct Sales
Channel
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Tailor within SaaS. Enrich with PaaS.Personalize Your CX Cloud
Database Services
Developer Services
Java Services
Document Services
BI Services
Social Cloud
Data storage Data import
Logic and
business rules UI modifications Full power of J2EE
Source code
management Build deploy tools Web service repository
Social relationship
management Listening, engagement Enterprise social
network Data management
External document
collaboration Offline syncing Web, mobile,
desktop
Enterprise
analytics Reporting
Oracle CX Cloud
Rich tailoring
capabilities Mobile support Embedded social
collaboration Tailor approvals/
workflows
Marketplace3rd party apps
Mobile Services
Unique apps By cloud partners Certified
Mobile APIs Federated identity Mobile security Any platform, any
device
One Cloud Platform
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A Personalized CX Cloud
Tailor the delivered UI
TAILOR User Experience
Change existing business processes
Add new data fields
Mashups to other apps
Create mobile apps
Access documents externally
Simplify BI across the business
Develop apps, access data & test quickly
ENRICH CX CloudSaaS PaaS
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Add your logo. Change look & feel.Tailor Your Brand
• Users expect a simplified, tailored experience
• Brand uniqueness is important to business units within a corporation
• Each business unit can present their uniquebrand experience
“I don’t know if using Oracle Sales Cloud could get any easier, for our initial users it has been an easy adoption. It’s almost as easy as using a consumer app.”— Molly Anderson, Chiro One Wellness Centers
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Place data fields on page. Validate entries.Tailor Data Fields
• Users expect flexibility to defineand add fields as needed
• Example: quickly add a drop down box “opportunity type”
• Sales managers can track types of sales from their dashboards
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Configure rules. Test for conditions.Tailor Workflow Processes
• Workflow processes often vary depending on business conditions
• Easily modify built-in workflows to make changes to:
– a sales approval process
– contract signoffs
– special order process
– approve product availability by country
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Create unique views. Analytics built-in. Tailor Dashboards
• Each role looks at data differently to conduct their job
• Role based security built-in. Each role sees only data relevant to them
• Managers and users are empowered to tailortheir views of data
• Leads to discovery and new waysto improve the business
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Configure. For any device.Tailor Display on Any Device
• Users expect to access information from any device
• Quickly select fields to have data display on any device:
– Web
– Mobile
– Outlook pages
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Contextual conversations. Get auto updates from Sales Cloud.Tailor Social Conversations
• Brings sales teams together for topical information sharing:
– link directly to a conversation
– automatically update specific conversations based on
sales activities
– reference structured and relevant conversations for
historical purposes
– access from any device: web, mobile, desktop
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Automated lead follow-up. Create a Mobile App
• App assists sales reps in lead follow-up process:
– Salesperson scans a business card with phone
– Assigns a follow-up date to self or inside salesperson
– Saves as a Contact to Oracle Sales Cloud
– Salesperson is alerted on a specific date to follow-up
with contact
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Share documents with partners. Document Cloud Service. Share Documents Externally
• Collaborate on a sales opportunity with partners
– Create a shared folder for a specific partner / opportunity
– Embedded folder in the Sales Cloud UI
• Users can leverage all Document Cloud functionality for managing shared folder content
– Across web, mobile, desktop and offline
Copyright © 2014, Oracle and/or its affiliates. All rights reserved. |
Examples: Business Benefits:
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How customers enrich their CX cloud Business Value of Enriching
Create a Mobile App1
2
3
4
5
External Document Sharing
Unify and Simplify BI
Get certified 3rd Party Apps
Develop App & Access External Data
Assist sales reps with automated lead follow-up
Share documents with partners
Gain visibility into partner sales data quickly
Create stunning proposals, contests for reps
Create drug application for MD
Copyright © 2014, Oracle and/or its affiliates. All rights reserved. |
Oracle Database & Java Cloud
Java: Full-Featured: WebLogic 12c or 11g Instance WebLogic/Java & Database RAC integration Clustering, In-Memory, High Availability, Elastic Load Balancing,
Scale Up & Scale Out Managed: Oracle Back Up/Restore, Patching, Application Server
Management Full portability: On-premise to Cloud
Database: Full-featured: Dedicated 11gR2 or 12c DBMS Secure: Encryption - Network, DB, Storage Highly Available: Data Guard, RAC Cluster Managed: Oracle Backs Up, Patches, Upgrades All DB Tools: SQL Loader, Data Pump, JDBC, OCI, Enterprise
Manager, Any Third Party Tools Full portability: On-premise to Cloud
Copyright © 2014, Oracle and/or its affiliates. All rights reserved. |
Oracle Integration & Process Cloud
Process: Design, Deploy & Manage Process, Rules, Forms, Tasks Integrate with Oracle & non-Oracle Applications Integrate with Oracle Document Services Perform work effectively using Mobile/Web/Email Interfaces Monitor using Process Dashboards
Integration: Cloud-Cloud, Cloud-On Premise, On Premise-On Premise Elevated Integration Experience Full Oracle Service Business Functionality in the Cloud Virtualize & Integrate Orchestrate, Transform, Monitor Auto discovery & Mappings, API management
Copyright © 2014, Oracle and/or its affiliates. All rights reserved. |
Oracle Mobile & Messaging Cloud
Messaging: Asynchronous JMS-based pub-sub messaging Guaranteed Delivery Messaging Cloud, On-Premise, Cloud-Cloud JMS, Web Sockets, REST API Dynamic messaging (JMS) for applications on-premise & on Oracle
Cloud
Mobile: Enterprise Mobile Backend-as-a-Service (mBaaS) Cross-Platform Mobile Apps Sync, Push and Notifications APIs: Object Storage, User Management & Custom Mobilize Oracle Applications & Enterprise Assets
Copyright © 2014, Oracle and/or its affiliates. All rights reserved. |
Oracle Documents & Social Network Cloud
Social Network: Rich Connections: People, Profiles, Walls Rich Conversations: Real-time Interactive Discussions Active Feeds: Conversations, Activity Streams, Notifications Discovery: Social Graph, Recommendations, Follows Objects: Social in-context on any Application Object Synchronous Communications: Voice, Web, Video Rich API Platform: Build and Extend Social Apps
Documents: Anywhere Access: File Sync & Share Rich Collaboration: Workspaces & Conversations Mobile Productivity: Native Mobile Apps & Editing Content Platform: APIs, Metadata, Workflow, Security Enterprise Grade: Secure Data Isolation, Governance Fully Managed: Patched, Backed Up, Upgraded Integrations: With On-premise Content & Apps
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Faster change with less cost
withSPEEDto innovate
Less development time – less constraints imposed by the platform
No training needed for developers– using well known language
Better debug tools
✓
✓
✓
STANDARDS to keep moving fast
9 Million Java developers worldwide
Easy to find developers, less cost to business
Port code to any open platform – no lock in
✓
✓
✓
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... and Services
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1600+
350+
100+
Oracle Cloud Marketplace Adoption
Oracle Partners actively using the Oracle Cloud Marketplace 250+
Currently available applications on the Marketplace
Service Integrators selling their professional services on the Marketplace
People visiting the Marketplace site daily
CPG is core to usAs ITC Infotech, we partner global CPG companies serving their business IT needs
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Illustrative Problem Statements
We need to define a Supply Chain Performance Management Dashboard for our global operations
– US based CPG/LS company“
”Need to align the Supply Chain Strategy with the Enterprise Supply Chain Reporting Model
– A leading SA Retailer“
We are not sure of the ROI on trade promotion spend … need advanced analytics to optimize trade promotions
– Leading CPG Company“
We are looking to radically improve the Supply chain customer service levels – Improve fill rate to 90% from 72%
– A Leading Paper Mfg Company“
We are setting up a Sustainability Office that will drive enterprise sustainability & CSR vision … We need a partner who can help us make it happen
- Leading Pharma Company “
”
”
”
”
Consumer Packaged Goods, Retail and Life
Sciences
Manufacturing and Engineering Services
Media and Entertainment
Travel, Hospitality and Transportation
Marquee CPG & Retail CustomersWe believe if we make our clients successful… it will spell success for us
Banking, Financial Services and Insurance
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© Company Confidential 35
Key Objectives – ITC Infotech’s Cloud TPM Solution:
Anywhere, Anytime
Reliability
Holistic Business Insight
Scalability
Rapid Deployment
Zero Downtime
Lower TCO
Pay As You Go
No Maintenance
ITC Infotech’s Trade Promotions Management on Cloud
PLAN EXECUTE OPTIMIZE
© Company Confidential 39
.
.
.
Trade Promotion Planning
Corporate Marketing
Funds, Deductions & Payments
Volume Planning & ForecastingPromotion CalendarStreamlined Promotion EntryScenario PlanningVolume ForecastingPromotion TacticsJoint Business PlanPromotion Metrics & P&L
Corporate Promotions Web marketing Social Media interactions Campaigns and Activations
Sales Volume Planning Baseline Management Shipment and Consumption Intelligent Forecasting
Types of Funds Fund Allocation Claims & deductions Approval Workflow Budget Forecasting
ITC Infotech Cloud TPM
ITC Infotech Cloud TPM
ITC Infotech’s Oracle Cloud Road Map for TPM
For Existing Siebel TPM base
© Company Confidential 40
ITC Infotech TPM extends to Oracle Sales CloudOracle PaaS & Sample Code accelerates Development and Time-to-value
Migrated TPM Promotion PlanningSolution from Siebel to Oracle SalesCloud
Re-designed UX for Tablet form factor Completed in 2 weeks
1 Week of Wire-frame design 1 Week of Java Development
Leveraged Oracle Accelerators User Experience Rapid Development Kit Rich UI with Data Visualization Sample Code
Deployed on Oracle PaaS
© Company Confidential 42
Why ITC Infotech ?
Flexible relationshipstructuring options
Senio
r Man
agem
ent
Focu
s & A
ccou
ntab
ilityStrategic Investment
Capability & Commitment
DeliveryProcesses
Security
Gove
rnan
ce
Infrastructure
& Network
Comm
unicationReso
urcin
g&
HR
C O R EC A P A B I L I T I E S
DOMAIN
TECHNOLOGY
STRATEGIC ENGAGEMENT MODELCORE OPERATING MODELCORE CAPABILITIES
Industry Expertise ITC Infotech brings in the practioner’s perspective
ITC Ltd’s 100 + years of CPG business experience Exposure to multiple lines of business
Oracle Partnership Oracle-ITC Co-development partnership Established ”Oracle Industry Solution Centre of Excellence at ITC Infotech” BPS Partner for Loyalty & Marketing & Trade Management solutions
Internal Toolbox Frameworks and Accelarators for quick and timely delivery Industry standard processes and techniques Industry experts, solution architects, UX experts driven by strong visionary leadership team
© Company Confidential 43
ITC InfotechNorth America Head Quarters
12 Route 17 North #303, Paramus, NJ 07652,
USAPhone: +1 (201)336-9431
Corporate HQ & Development CenterITC Infotech India Limited
No.18, Banaswadi Main Road,Bangalore – 560005
Other OfficesAustria
Czech RepublicSwitzerland
Germany France
South Africa Singapore
DenmarkSwedenFinland
NetherlandsUAE
United Kingdom
THANK YOU
ALOK VERMA Vice President-Strategic Engagements & Oracle
Global AllianceMobile: +1 (609)672-2993
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Copyright © 2014, Oracle and/or its affiliates. All rights reserved. |
Safe Harbor StatementThe preceding is intended to outline our general product direction. It is intended for information purposes only, and may not be incorporated into any contract. It is not a commitment to deliver any material, code, or functionality, and should not be relied upon in making purchasing decisions. The development, release, and timing of any features or functionality described for Oracle’s products remains at the sole discretion of Oracle.
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