Optimize IT Operations for Datacenter Efficiency
Webcast by Zenoss
Transforming IT Operations
Deepak Kanwar – Marketing StrategistKent Erickson – Senior Product ManagerDavid Winter – Director of Hosted Solutions
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Webcast Logistics All lines are in listen-only mode
We will answer questions throughout and at the end of the event, so please post questions early and often
A link to the webcast recording will be emailed shortly after the event
Stay in touch- plus.google.com/+zenoss
- @zenoss
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Zenoss at a Glance
Cool Vendor inIT Operations 2010
Best Monitoring Toolfor the Cloud
• Transforming IT Operations• Founders lived the pain of legacy platforms at pioneering cloud
providers• New approach to both technology and business
• Leading Commercial Open Source Player in Category• Large Global Footprint: 2.4M Downloads, 35K Organizations, 175
Countries• Large Active Community: 105K Members• Rapid Innovation & Lower Costs
• Fastest Growing Enterprise Management Software Company• 2010, 2011,2012 Inc 500• 2011 #22 2012 #55 on Deloitte Fast 500• Growth across key segments: Enterprise, Web, Federal, SMB, Service
Provider
• Most Widely Adopted Cloud Management Console• Largest install-base of any cloud-capable management product in
the market• Unifies physical, virtual & cloud monitoring• Enables public, private and hybrid cloud scenarios
• Strong Business & Team• Rapid growth with new customer acquisition and retention• Annapolis, MD & Austin, TX & San Jose, CA© 2013 All rights
reserved.
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Agenda
• Efficiency issues facing modern datacenters• Forrester findings on
- How is tool proliferation impacting your environment?
- How can monitoring and management be simplified?
• How does Zenoss address many of these issues?
• How can you achieve even greater efficiency with ZaaS?
© 2013 All rights reserved.
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Seeking IT Efficiencies
Standardization• Enforce consistency in infrastructure
• Improve Controls
Virtualization• Consolidate
infrastructure• Increase utilization
rates• Improve flexibility
Cloud• Offer IT as a
Service• Reduce
operational costs
Benefits• Simplified
Management• Improved
Efficiency
Benefits• Reduced capital
costs• Reduced operational
costs• Improved
Operational Efficiency
Benefits• Improved Agility• Improve time to
market• Improved End-use
experience• Reduced operational
costs• Improved
Efficiency
© 2013 All rights reserved.
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And the Result is ….
70%
% of time spent by IT professionals is just keeping the lights on
Certainly, this can’t be true!
© 2013 All rights reserved.
© 2013 All rights reserved.
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It is! – Say Hello to MY Silo
MY Operating System MY WorkloadMY Server
MY Management Tools
MY Operating System MY WorkloadMY Server
MY Management Tools
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Traditional Approach to IT- “One more tool today”
“How many different infrastructure monitoring and application monitoring tools are currently in use in your IT operation (including network, servers, databases and application monitoring)”?
69%
% of responders who use 10 or more tools in their environment
Base: 161 North American IT decision-makers
Source: A commissioned study conducted by Forrester Consulting on behalf of Zenoss, October 2012
© 2013 All rights reserved.
© 2013 All rights reserved.
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Poll 1
• How many monitoring tools do you have?• Less than 10
• More than 10
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These tools DO NOT Work Together
• We bought MY TOOLS
• But now, MY TOOLS don’t work with shared virtualization and cloud resources• Do not interoperate
• Require multiple specialists
• Cannot provide holistic information
• Root cause analysis is a long drawn inefficient process
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Reducing IT Effectiveness
60%
organizations can resolve less than 75% of their problems in 24 hrs.
Despite allocating a lot of resources
Resolution can be time consuming and resource intensive
Base: 161 North American IT decision-makers
Source: A commissioned study conducted by Forrester Consulting on behalf of Zenoss, October 2012
© 2013 All rights reserved.
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Forget the Triple 9s, we will settle for 99%
62%
Organizations whose availability for MISSION CRITICAL application is BELOW 99%
Organizations lose $Millions annually to downtime
Base: 161 North American IT decision-makers
Source: A commissioned study conducted by Forrester Consulting on behalf of Zenoss, October 2012
© 2013 All rights reserved.
© 2013 All rights reserved.
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Modern Datacenters are Complex
Monitoring solution 1
Monitoring solution 2 Monitoring solution 3
Monitoring solution 4
Monitoring solution 6
Monitoring solution 7Monitoring solution 8
Monitoring solution 11
Monitoring solution 9
Monitoring solution 10
Monitoring solution 5
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And the Workload-Asset relationships are Dynamic
Monitoring solution 1
Monitoring solution 2 Monitoring solution 3
Monitoring solution 4
Monitoring solution 6
Monitoring solution 5
Monitoring solution 7Monitoring solution 8
Monitoring solution 11
Monitoring solution 9
Monitoring solution 10
Failover
Cloud Bursting
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Monitoring solution 1
Monitoring solution 2 Monitoring solution 3
Monitoring solution 4
Monitoring solution 6
Monitoring solution 5
Monitoring solution 7Monitoring solution 8
Monitoring solution 11
Monitoring solution 9
Monitoring solution 10
Failover
Cloud Bursting
And the Workload-Asset relationships are Dynamic
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We Recognize the Missteps
“The multiplication of infrastructure/application monitoring tools creates more challenges than it solves” Possible Responses: Strongly Disagree, Disagree, Neither disagree or agree, Agree, Strongly Agree
58%
% of responders who agree that too many tools create more challenges than they solve.
Base: 161 North American IT decision-makers
Source: A commissioned study conducted by Forrester Consulting on behalf of Zenoss, October 2012
© 2013 All rights reserved.
© 2013 All rights reserved.
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An Integrated solution is needed
The data collected on infrastructure are consistent and normalized and more likely to yield accurate information
It makes our IT organization more efficient and helps prioritize activities
It greatly reduces downtime and brownouts of critical applications and/or business services
It will improve user and business satisfaction
The solution is better integrated
The tool deployment is easier and less costly
It will improve business workforce productivity
It frees important operational resources
The support is better
None, I don’t believe there are any significatn benefits to using a single vendor for all service assurance tools
Don’t know
48%
47%
40%
34%
30%
25%
24%
21%
19%
4%
3%
What do you believe are the benefits of using a single integrated solution for all service monitoring and management tools?
Base: 161 North American IT decision-makers
Source: A commissioned study conducted by Forrester Consulting on behalf of Zenoss, October 2012
© 2013 All rights reserved.
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Poll 2
What areas in your IT Ops are most in need of improvement?
• Getting alerts before the end-users are affected
• Tool integration for better information
• Performance management tools
• Troubleshooting IT issues
• Incident and problem management process
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Integrated Solution
Unified Monitoring
Event Mgmt
Root Cause Analysis
Open/ Extensible
Zenoss, Solution for the Modern Datacenter
© 2013 All rights reserved.
• Unified Monitoring• Heterogeneous
environment• Servers, storage,
databases, operating systems
• Physical, virtual, cloud• Event management• Real Time Model to expedite root cause analysis and problem resolution
• Analytics to identify areas of improvement
Zenoss Service
Dynamics
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Real Time Model with Service Impact
Dynamically identifies and tracks infrastructure components supporting each application/service/workload
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Real Time Model with Service Impact
Delivers fault and performance analytics for application services as well as infrastructure components
© 2013 All rights reserved.
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“Entering our 4th year with Zenoss I can say its the only management tool that we have ever succeeded with at scale.“ Tom Sands, VP of Network Operations
Operations-facing Service Dashboard
© 2013 All rights reserved.
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Root Cause Analysis
• Identify possible causes for service disruption
• Communicate the source of the problem
• Provide a head-start on service restoration
"We see problems or alerts much sooner on subsets of web cluster or staging nodes that we are able to catch before they actually make it to production." Scott McCool, Web Hosting Manager Nature.com
© 2013 All rights reserved.
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Customer Facing Service Resource Portal•Web application provides service status and resource utilization directly to non-IT users
•Highly customizable – full source code provided
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• Web browser UI
• 64 bit Centos/Red Hat server(s)
What does it take to run Zenoss?
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Zenoss, taking efficiency to the next level
Zenoss Service Dynamics
Key benefits
Zenoss Service Dynamics
Deployed at customer site
Zenoss as a Service (ZaaS)
Deployed in cloud• Solution deployed at customer site
• Customer retains complete control of their IT environment
• Provides access to all capabilities of Zenoss Service Dynamics
• Up and running in minutes• Solution deployed at a
modern datacenter• Offers key capabilities of
Zenoss Service Dynamics• Includes a 99.9% availability
SLA
© 2013 All rights reserved.
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Zenoss as a Service (ZaaS)Taking Efficiency to the Next Level
Available now Offers Resource Management and Service Impact & Event
Management capabilities Hosted in the cloud with a small foot-print virtual device onsite Single point of accountability Includes 99.9% SLA Convenience of a delivered service
© 2013 All rights reserved.
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Options to fit Your Business NeedsActivity On premise ZaaS
Getting Started
Hosting In-house at customer site Cloud
DeploymentCustomer IT or Zenoss
Consulting Zenoss
Data Stored Locally Cloud
Capabilities Offered
Unified Resource Management
Service Impact
Analytics
Ongoing management & support
Management Customer IT Zenoss
Maintenance (patches, upgrades etc.)
Customer IT Zenoss
Support (Zenoss solution) Zenoss Zenoss
Support (underpinning infrastructure)
Customer IT Zenoss
Disaster Recovery Customer IT Zenoss
Zenoss application health Customer IT Zenoss
Day to day operations Customer IT Customer IT
© 2013 All rights reserved.
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Summary • Optimized IT Operations are key to Datacenter
efficiency• Too many tools can be an impediment to efficiency
• Non-interoperable legacy tools can prolong disruptions and make root cause analysis difficult if not impossible
• Downtime is expensive, expeditious resolution is an imperative
• Zenoss drives efficiency• Integrated solution that can reduce the number of tools
needed
• Expedites problem resolution & reduces MTTR
• Offers a choice of on-premise and Cloud hosted to best fit your business needs
• For more information www.zenoss.com
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