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DISPARATE TACTICAL SYSTEMSLegacy systems purchased by managers to address individual departmental issues. Systems do not work together and often involve expensive workarounds or multiple spreadsheets.
aeromarkOptimaticsTM
Optimise Your Service Delivery ProcessCurrent Process v’s Optimatics Process
SERVICE REQUEST
Request by email/call
Call logged
Warranty/Contracts checked manually
SLA’s determined
SCHEDULING
Weekly allocation of planned jobs via paper
Adhoc calls to resources to allocate reactive jobs
1 planner:10 resources
Silo approach to service
High volume of repeat call outs/second visits
VEHICLE TRACKING
No tracking
Weak tracking
No/Inaccurate data
TASK MANAGEMENT
Weekly collection of jobs
No reallocation of jobs if problem occurs
Manual updates of jobs daily/weekly based on individuals preference
PARTS MANAGEMENT
Resources sent to job
No visibility of parts required
Manual update of asset logs and parts orders
JOB CLOSURE
No visibility of daily/weekly progress
Reliant on resources manually updating job information when they
can/choose
MANAGEMENT INFORMATION
Manual reporting process
Reliant on individuals
Open to errors
RESULTS
Lack of system integration
Lack of visibility
Ine�cient processes
Excess mileage/fuel
Missed SLAs & penalties
No personalised service
Poor customer service
Customer churn
High unproductive time
High cost to serve
No audit trail
SERVICE REQUEST
Call logged in central system
Immediate visibility of service requirement
and entitlement
Management of customer expectations
Integration with legacy applications
SCHEDULING
Combine planned/reactive jobs and opportunity for
multi-intervention
Automation for increased e�ciency
Automatically analyses best resource for each job
Reallocates if risk of missing SLA
VEHICLE TRACKING
Visibility of resources
Automated arrival/departure times
Accurate information for customer communication
Improved security
Veri�cation of information
Optimised �eet servicing
TASK MANAGEMENT
Automatic dispatch of job details sent to resource
Personalised work�ows
Customer sign o�
Barcode scanning built in
Supporting attachments
Internal and external business process
Job status updated in real-time
PARTS MANAGEMENT
Automatically logged if parts used/sold
Reliable inventory
Monitor van/site stock
Parts order process within work�ows
Audit trail of usage and failure rates
JOB CLOSURE
Real-time information fed back into central system
Proof of service
Instant invoicing
Full audit history of each job
Maximum resource utilisation
MANAGEMENT INFORMATION
Real-time/historical reports
Accurate performance data
Accurate timings per job for improving scheduling
Better/informed management decisions
RESULTSMore jobs per day
Reduced response timesExceed SLAs/Improved
customer serviceMaximise productivity
Personalised serviceComplete visibilityRoute optimisationReduce headcount
Opportunity for growthImproved marginsROI potential 12:1
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Transcription Errors
Human Error
Incorrect Allocation of Jobs/Resources
Guesstimate
Wasted Time/Fuel
Unnecessary Mileage/Fuel Costs
Ine�cient Routes
High/Unnecessary Communication Costs
Duplication of E�ort
Unnecessary Paperwork
Missed Parts/Invoicing
Lost Parts
Stolen Parts
Time Delays
Administration Time
Transcription Errors
Low Optimisation Rates
Time Delays
Administration Time
Transcription Errors
INTEGRATED SYSTEMSEnd-to-end visibility of business operations and constant communication for high quality, consistent service delivey.
© 2013 Aeromark Ltd, Manton Lane, Bedford, MK41 7TL / tel: 0845 330 5757 / email: [email protected] / web: www.aeromark.co.uk
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