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Ombudsman Program
STARK COUNTY
Job & Family S E R V I C E S
How To Contact OmbudsmanFour ways to reach our ombudsman:
Phone(330)451-8866
Mail/In-Person221 3rd Street S.E., Canton, 44702
Fax(330)451-8090
www.starkjfs.org
STARK COUNTY
Job & Family S E R V I C E S
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Stark CountyJob & Family ServicesChildren Services Division300 Market Ave. NorthCanton, OH 44702Child Abuse/Neglect Report Line: (330)455-KIDSFoster/Adopt:(330)451-8789
Child Support Division122 Cleveland Ave. N.W.P.O. Box 21337Canton, OH 44701 Customer Service: (330)451-8930Payment information:http://jfs.ohio.gov/ocs
Human Services Division221 3rd Street S.E.Canton, OH 44702 Cash, Food & Medical AssistanceCustomer Service: (330)451-8861 Customer Service e-mail:[email protected] Applications: (330)451-8500JOBS/Child Care: (330)452-4661
SCJFS Mailing Address & Executive Offices221 3rd Street S.E.Canton, OH 44702(330)452-4661
When Should You Contact an Ombudsman?
• Whenyouhavequestionsabouttheagency’srules,procedures,andpolicies.
• Whenyouhavebeendeniedaservicetowhichyoubelieveyouareentitled.
• Whenyoufeelyouarebeingtreatedunfairlyorthatnooneislistening.
• Whenyouareconfusedbythesystem.
• Whenyoufeelthatyourcivilrightshavebeenviolated.
What Will the Ombudsman Do?
• Actasaneutralparty
• Listentoyou
• Clarifyconfusingrules,laws,andpolicies
• Investigateyourconcernorinquiryinaconfidentialmanner
• Explainwhatishappeningandwhy
• Provideatimelyresponse
• Mediateconflictswhennecessary
• Helpfileaformalcomplaint
Role of the Ombudsman• Listentobothsidesoftheissue
• Actinafair,unbiasedmannertohelpresolveconcerns
• ActasabridgebetweencustomerandStaff
Before you contact an
Ombudsman• HaveyouspokentoCustomerService?
• Haveyouspokentoyourworker?
• Haveyouspokentoasupervisor?
• If your concern is about a nursing home or in-home care, have you contacted the Area Agency on Aging’sOfficeoftheLong-TermCareOmbudsman at: 1-800-421-7277?
You have a right to a state hearing
IfyoudonotagreewithanactionordeterminationdecisiononyourbenefitsbyStarkCountyJobandFamilyServices,youcanaskforastatehearing. To request a state hearing, call 866-635-3748
TheOhioDepartmentofJobandFamilyServicesisapublicagencywhichmanagesfederalfunds.Lawsdonotallowfordiscriminationinmanagingprogramsthatusefederalfunds.Thetypesofdiscriminationincludesex,race,color,nationalorigin,religion,ancestry,orhandicap.Ifyoufeelyouhavebeendiscriminatedagainst,sendyourcomplaintto:
Civil RightsOfficeofInternalAdministration
OhioDepartmentofJob&FamilyServices30EastBroadStreet,32ndFloorColumbus,Ohio43266-0423
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