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Thai J Health Research 19(1), 2005
COMPARATIVE STUDY OF CLIENT SATISFACTION WllX
PHARMACY SERVICE BETWEEN TYPE 1 DRUG STORE
AND TYPE 2 DRUG STORE
Rapeepun chalongsukl Panjapd ~ao~oonpa! Kamonrat ~ i m ~ i n ~ c h a r o e n ~
Ora wat ~eeraka w! Supasinee ~ r i t i ~ p a ~ a waraku! Saratwadee ~h~angtahamninime~
Abstract
There are many authorized persons who can dispense medicines in drug store such as
pharmacist, nurse, and drug store owner who was certified by Food and Drug Administration. \
It is not easy for consumer to notify the difference of there practice. The purpose of this
study was to compare client satisfaction with pharmacy service between type 1 drug store (in
which only pharmacist is a authorized persons for dispensing medicines in) and type 2 drug
store. Questionnaire was developed from the Thai community pharmacy's standard practice
of the Pharmacy Council. Each 1 5 0 clients of type 1 drug store and type 2 drug store in
Muang Nakhon Pathom were asked to evaluate their satisfaction toward the pharmacy service
during June to August, 2004. The result was that pharmacy service satisfaction score level
of clients' type 1 drug store were average 9.00 k 1.1 3 which was higher than score level of
clients' type 2 drug store(7.87 + 1.67). The average different score of two groups was
statistically significant (p=0.001). There are some activities of the Thai community
pharmacy's standard practice which clients did not easy notify or were not served, for \
example: referring to physician in severe case. So most of clients did not received these
services from the drug stores. In conclusion clients were satisfied with pharmacists' pharmacy
services more than another one's services.
Key words: drug store, pharmacist, pharmacy service
2 '~e~artment of Community Pharmacy, Department of Chemistry Pharmacy, Faculty of Pharmacy,
Silpakorn University, 3~aculty of Pharmacy, Silpakorn University
*To whom correspondence should be addressed. E-mail: [email protected], [email protected]
Tel: 034-255800, Fax: 034-255801
Original Article
nd~aIliln~ninuss~iuu3ni5 (service) ynqiu Wanaiui-rw ~ ~ ~ " I I O Q ~ ? $ P J ~ ~ I ~ ~ ~ d u
36 Thai J Health Research 19(1), 2005
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38 Thai J Health Research 19(1), 2005
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42 Thai J Health Research 19(1), 2005
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Original Article
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