Flexible WorkingLee TebbyTechnology Specialist
Business LinkHome Sweet Home Working Presentation
November 2010
Agenda• Introduction• Case Studies• The “Technology” Bit• Benefits of Flexible Working
WORKING HOURS
MOBILE EMAIL
HOME WORKERS
VIDEO CONFERENCI
NG
CLOUD COMPUTING
HOT DESKING
IT’S THE LAW!!!
What do you need?Desk/Table/Sofa/BedPC/Notebook/MacInternet ConnectionPrinterPhone/Mobile
Email/Fax/PhoneOffice ApplicationsCustomer Relationship ManagementStock ControlAccountsWebsite Maintenance/UpdatesPrint
What can you do?
SOUTH WEST BUSINESS SURVEY
• Farming• Manufacturing• Legal• Hospitality/Tourism• Construction• Business Services• Design/Advertising• Marketing/Web
Employers from 47 Companies60% Increased Staff Retention70% Reduced Business Travel71% Improved Customer Service76% Saw Savings in Fuel Costs78% Increased Productivity
Employees from 47 Companies83% Reduction in Unproductive Commuting84% Improved their Work/Life Balance89% Got More Work Done93% Work More Effectively
Future Work Forum at Henley Business School SustainIT Charity
Did You Know?In a survey of 11,000 UK businesses – 16% of workers had considered resigning from their current job due to the length of commuting time.
Scary But True!Price Waterhouse Cooper published an article at the beginning of 2010 stating that 50% of males and 20% of females expected to watch World Cup football matches during office hours.
Carbon FootprintReduce CO2 emissions with remote working or video conferencing. Replacing 75-80 Watt PCs with energy efficient 20 Watt thin-client terminals reduces power consumption.
Can You Justify The Cost?The CBI survey showed that 75% of managers believe that their flexible workers are more productive. Research by The Times Newspaper showed savings of 30% on office space could be made by operating a flexible working practise.
Case StudyPosterscopeOutdoor Advertising Company
Uses mobile tethering for remote access into a suppliers booking system.
Benefits from a competitive advantage of booking billboards whilst working in the field, ensuring they get the best possible campaign visibility for their clients.
Case StudyRoad Runner ExpressCourier Company
Uses a Blackberry device to keep informed of collections and deliveries.
Benefits from improved customer service by being able to respond to enquiries whilst out of the office. Also gains an additional 1 hour per day by doing paperwork on the move rather than back home each night.
The “Technology” Bit
What technology?Wireless NetworkingVirtual Private Networks (VPN)Remote AccessMobile WorkingVoice Over IP (VoIP)Cloud Computing
Email/Fax/PhoneOffice ApplicationsCustomer Relationship ManagementStock ControlAccountsWebsite Maintenance/UpdatesPrint
What can you do?
WIRELESS NETWORKINGHome NetworkingSmall Office NetworksPublic AreasMeeting RoomsHotelsPubs/RestaurantsConference Venues
BluetoothWirelessLine of SightHotspotPublic Area Network
TYPES OF WIRELESS
WIRELESS SPEEDS
PSTN
WIFI -
802
.11a
3G U
MTS
WIFI -
802
.11b
WIFI -
802
.11g
0
20000
40000
60000
80000
100000
120000
MinMax
Public Service Telephone Network(28Kbps – 56Kbps)Public Area Network(??? - ???)802.11a(54Kbps – 54-Kbps)General Packet Radio Service(56Kbps – 56Kbps)Universal Mobile Telecommunication System(250Kbps – 384Kbps)Asynchronous Digital Subscriber Line(256Kbps – 8Mbps)802.11b(11Mbps – 11Mbps)ADSL2(8Mbps – 20Mbps)802.11g(54Mbps – 54Mbps)802.11n(104Mbps – 104Mbps)
WIRELESS SECURITYWired Equivalent PrivacyIntroduced in 1997 with 802.11Serious vulnerabilities found in 2001Can be cracked in minutes
Wi-Fi Protected AccessReplaced WEP in 2003Replaced by WPA2 in 2004WPA2 mandatory since Sept 2006
Extensible Authentication ProtocolCertified in 2010Enterprise Class WPA2
VIRTUAL PRIVATE NETWORKSHome WorkersMobile WorkersInter-Branch CommunicationSupplier/Customer Links
ModemsRoutersData CardsUSB DonglesMobile Tethering
Data EncryptionSecure Socket Layer (SSL)ISA Server/GatewayFirewall
TECHNOLOGY USED
SECURITY
REMOTE ACCESSHome WorkersMobile WorkersRemote Support Staff
Virtual Private Network (VPN)Remote Desktop Protocol (RDP)Web Based Tools
Thin Client – Citrix/Terminal ServicesVirtualisation – VMware/MicrosoftPortals - SharePoint
REMOTE CONNECTIVITY
TECHNOLOGIES
MOBILE WORKINGEmailCalendarContactsOffice DocumentsSatellite Navigation
Apple iPhoneAndroidWindows PhoneBlackberryNokia IntellisyncNokia Mail for Exchange
Digital CertificatesAnti VirusRemote Device Management
MOBILE PLATFORMS
SECURITY CONSIDERATIONS
VOICE OVER IP
• It’s Free Phone Calls
• You Just Need Skype
How Many Of You Have Played This?Who Here Has Heard These Statements?
NOT EXACTLY TRUE!
VOICE OVER IPHome WorkersBranch OfficesField Workers
Tesco Internet PhoneSkypeMicrosoft NetMeetingKinect Video Chat
ADSLVoiceFlexQuality of Service (QoS)Power over Ethernet (PoE)
VIATHE
INTERNET
THEWORDSAPPEARINTHECORRECTORDER
THEWORDSGETJUMBLEDUP
USING VoIP
TECHNOLOGY TIPS
VOICE OVER IPProsPlug & Play Telephone SystemModularScalableOn Premise or Hosted Solution
AdvantagesSite to Site Calls ARE FreeHome Workers to Office Calls ARE FreeSIP Trunks Enable Local STD NumbersSeamless Roaming Using Wi-Fi Soon/NowFoIP Now Possible
ConsNot FREE CallsFree Services Are LimitedNot A Replacement – An Enhancement
CLOUD COMPUTINGSubscription Based ServicesSoftware Hosted via the InternetInitial SetupMonthly Subscription
Software as a Service (SaaS)MessagingCollaborationCustomer Relationship Management (CRM)Enterprise Resource Planning (ERP)Accounts SoftwareVoice Over IP (VoIP)Backup Software
Public Clouds & Private CloudsAmazon Elastic Compute Cloud (EC2)Microsoft Hyper-V Cloud
The Benefits• More Productive & Efficient• Flexibility (Work/Life Balance)• Pay as you Go• Cost Savings (Calls, Travel, Software)
• Your Customers Are Doing It• SO ARE YOUR COMPETITORS!
Contact Me…Lee TebbyTechnology Specialist
Email: [email protected]: 01278 726822Mob: 07803 658845
Web: www.axisfirst.co.uk
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