Network Recording and Streaming with Cisco MediaSense
Chris Ward - Technical Marketing Engineer - Collaboration
BRKUCC-2270
• MediaSense Overview
• Network Recording
• MediaSense in the Contact Center
• Recording Management
• Network Streaming
• Deploying MediaSense
• MediaSense as a Platform
• Conclusions
Agenda
© 2016 Cisco and/or its affiliates. All rights reserved. Cisco Public
Cisco MediaSense
Network Recording and
Playback
Network Streaming
Partner Ecosystem
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MediaSense Overview
• Virtual appliance for network-based, recording, streaming, and playback
• Recording calls
• Audio and video calls
• Playback and storage of recorded
• Native web portal for playback
• Contact Center support via Finesse
• UCCX ,PCCE, and UCCE
• APIs for development and partner integrations
• Enables video features in the Cisco Collaboration products
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MediaSense Integrations
SIP - Recording
SIP/SCCP - Calls
MediaSenseCUBE
Unity Connection
CUCM
EndpointsSIP – Recording and Playback/VoH
SIP – Video on Hold
RTSP – Audio Stream (Helix)
Contact Center
Deployments
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RTSP
REST APIs
MediaSense Simplicity
• SIP Interface• Listens for SIP calls
• Record and playback audio and video
• REST APIs• Search and Play
• Get recording events
• Pause recording (compliance)
• Retrieve recordings for archival
• RTSP• Live Streaming of recordings
• All recordings available
• Playlist streaming (Helix replacement)
SIP
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MediaSense Recording Capabilities
• Full-time audio recording
• Selective recording (on-demand or ad-hoc)
• Capable of recording G.711, G.722, G.729, AAC-LD, and H.264 codecs
• Quality Management (QM) Recording
• Contact Center Scenarios
• Compliance Recording
• Legal or corporate requirements
• Support for centralized and branch recording
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Cisco MediaSense 11.5 New Features• Call scenarios
• Secure RTP recordings• IPv6 endpoint support
• Search and Play enhancements• New layout• Delete recording button
• Finesse• Access Controls (Limit view to primary or secondary teams)• Single sign-on
• Streaming• Audio streaming for CVP queues (replaces EOL Helix solution)
• Enabling video• Video Messaging with Unity Connection
New In 11.5!
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MediaSense Status
• MediaSense 11.5 will support most UCCX and PCCE deployments out of the box
• Finesse Role-Based Access
• AgentInfo Gadget
• MediaSense 11.6
• UC Recording will be enhanced with AXL Roles and Permissions
• Finesse pause/resume recording gadget
• MediaSense 12.0
• Screen recording
• SIPREC
• Context service integration (2-way communication)
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Why MediaSense?
• Simple to install and manage• Lower TCO
• MediaSense is a platform• Mix and match other applications (WFO, WFM, analytics, etc…)
• Video recording
• Multiple sites• Feed into a central partner application or archive
• Streaming solutions• CVP Audio Streaming (Replacement for Helix)
• Remote Expert Mobile
• Video in queue / video on hold
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Recording Concepts
• Forking Device• The device, endpoint or gateway, responsible for duplicating the incoming and outgoing
RTP streams
• Call Control• The application responsible for controlling the forking device, starting the forking
session, and coordination with the recording engine
• Recording Engine• The application responsible for receiving and recording the forked RTP streams from the
forking device
• MEDIASENSE!!!
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Recording Components in ActionCUCM
CUBE
MediaSense
Forked RTP Stream
Recording Control
Network-Based Recording Built-in
BridgeNetwork-Based Recording GatewayCUBE Dial-Peer Forking
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Weighing the OptionsNetwork-based Recording CUBE Dial-Peer Forking
Added to CUCM configuration Added to CUBE dial-peer configuration
Phone or CUBE/GW is forking device CUBE is forking device
Controlled by recording profile assigned to line Controlled by dial-peer selection
Full-time and selective recording Full-Time recording only
Audio-only call recording Audio and video call recording
Forking device can change during call Anchored at CUBE until released
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Network-Based Recording Basics
• Allows UCM routed calls to be recorded• Regardless of device, location, or geography
• Centralizes recording policy control• Encompasses built-in bridge recording and gateway recording
• UCM selects the best available forking source
• Failover is automatic• Forking device is undetectable to user
• Support for special recording scenarios• Extend and Connect
• Single Number Reach
• CTI Ports
• Remote users
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Understanding Network-Based Recording
• Recording Profile defines destination
• Media Source defines preferred device
• Phone Preferred or Gateway Preferred
• Phone Preferred is default
• Media source will change as needed
• Call flow, participants, or media requirements
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NBR Recording Signaling• CUCM sends a pair of SIP invites
• One for each stream (inbound and outbound)
• SIP invites contain the metadata• Uses the SIP From header to carry all the information
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NBR - Built-in Bridge Recording
• Most Cisco IP Phone models have a BiB
• MediaSense Documentation
• https://developer.cisco.com/site/collaboration/call-control/uc-manager-sip/faq/supported/index.gsp
• Both SIP and SCCP are supported
• CUCM controls phone’s BiB
• Built-in bridge copies both streams
• Inbound stream and outbound stream
• Phone, conference bridge, gateway, etc…
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NBR - Built-in Bridge RecordingMediaSense
CUCM
Calling Called
Built-in Bridge Invoked
(audio only)
Call Flow
RTP Stream
Call Signaling
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NBR – Gateway Recording
• Supported with MediaSense and UCM 10.0 and higher
• Requires SIP between CUCM and gateway
• Any protocol or interface on the other side
• Router platform must supports the UC Services Interface
• ISR G2, G3 (4k series), and ASR 1k support• IOS release 15.3(3)M1 or later are supported
• vCUBE in testing
• No AS5400 support• Doesn’t support media forking
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!uc wsapi
message-exchange max-failures 100response-timeout 0source-address 10.99.150.254probing interval negative 20probing interval keepalive 255probing max-failures 3
! provider xmf
remote-url 1 http://10.99.150.12/xmf1remote-url 2 http://10.99.150.11/xmf2
!!
!http client connection timeout <1-60>http client connection idle timeout <1-600>!ip http serverip http timeout-policy idle 600 life 86400 requests 86400ip http max-connections 1000
The following example sets up the router for Cisco Unified Communication IOS Services. It enables the HTTP server and the XMF, providers. The configuration specifies the address and port that the application uses to communicate with the XMF provider.
XMF applications are configured with the applications ID’s, 1 (for Subscriber 1) and 2 (for Subscriber 2). Up to 32 applications can be configured.
CLI’s to enable UC Services API CLI’s to enable HTTP Server
Setting Up Gateway for Recording
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NBR – Gateway Recording
Gateway forking invoked
(audio only)
Call Flow
RTP Stream
Call Signaling
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NBR – Selective Recording
• On-Demand Recording
• Softkey
• CTI control• Workflow scripting
• CTI Application
• Start and stop recording as required
• Compliance reasons
• Training and playback
• Requires Network-based Recording
• Phone’s BiB or Gateway/CUBE
• Does not support dial-peer forking
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Recording with Cisco Softphones
• Cisco IP Communicator• Built-in bridge
• G.711, G.722, G.729, iLBC, iSAC
• Acts like 797X phone
• Jabber (All Versions)• Built-in bridge
• G.711, G.722, G.722.1, G.729
• Jabber 11.0 adds mobile BiB support
• UCM region codec preference lists
• MediaSense does not support G.722.1, iLBC, or iSAC
• Jabber-to-Jabber calls default to G.722.1
• Prefer a supported codec for Jabber-to-Jabber calls
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CUBE Dial-Peer Media Forking• Supports ISR G2, ISR G3 (4k), and ASR 1k
• vCUBE in testing, targeting 11.5
• SIP Trunk direct from CUBE to MediaSense
• Requires both legs to be SIP• Inbound and Outbound leg• May need to make use of loop-around if TDM
• Record on inbound and/or outbound dial-peer
• Supports Mobile Remote Access (MRA) devices
media class 3
recorder parameter
media-recording 301
!
dial-peer voice 2 voip
description Recording Inbound Dial-Peer
incoming called-number .T
voice-class codec 1
voice-class sip asserted-id pai
media-class 3
dtmf-relay rtp-nte
no vad
!
dial-peer voice 301 voip
description Recording Forking Dial-Peer
destination-pattern 9829
signaling forward none
session protocol sipv2
session target ipv4:10.99.150.42:5060
session transport tcp
voice-class sip options-keepalive
Points to
MediaSense
Enables Forking on
Dial-Peer
Forking
Definition
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CUBE Dial-Peer Media ForkingMediaSense
Calling Called
Media Forking Invoked
Audio and Video!
Call Flow
RTP Stream
Call Signaling
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Video Conversation Recording
• Video conversations forked via CUBE
• Two-way video
• Up to 1080p
• Stream or download video call recordings
• Stream via RTSP
• Download as MP4
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Percentage Recording
• Possible with both Network-based Recording and CUBE
• Network-based Recording• Leverage UCM’s existing route pattern configuration
• “Apply Call Blocking Percentage”
• Need to allow 2 successive calls to allow a recording
• Whitepaper with tested values is available
• CUBE dial-peer forking• Use outgoing dial-peers with identical “destination-pattern” and same priority
• Apply media-class with recording to only a portion of the dial-peers
• Example: 33% recording desired• 3 Total dial-peers with the same destination-pattern• 1 with media-class
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Blacklisting Recordings
• Prevent specific calls from being recorded
• Match prefixes, DNs, area codes, and/or E.164 numbers
• Gracefully prevents calls from being recorded
• CUCM SIP Normalization (LUA) Script
• Applied to CUCM-MediaSense SIP trunk
• Whitepaper in review, publishing soon!
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Call Correlation Matters
• MediaSense can capture every segment of every call
• Recording is the easy part
• What can be done with those recordings is the hard part
• Correlation gives value to disparate recordings
• Correlating users/agents to phone numbers
• Multiple sessions (hold/resume/transfer)
• Build a single call flow for administrators/supervisors
• Can involve associating call data with information from other systems
• Call flows typically determine how call segments can be correlated
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AgentInfo Gadget
• Finesse AgentInfo Gadget for MediaSense
• Adds metadata to recordings• MediaSense matches based on agent extension
• Supported with UCCX, PCCE and UCCE
• Up to 400 simultaneous Agents per MS cluster
• Support for all recording scenarios• Network-based Recording – BiB and GW
• CUBE Dial-Peer Forking
• A MediaSense cluster only supports a single Finesse cluster• Finesse:MediaSense is a 1:1 mapping
• Multiple Finesse clusters require multiple MediaSense clusters
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Finesse Access Controls
• Limit a supervisor’s access to primary and secondary teams’ recordings
• Supervisor/team mapping in Finesse
• Supervisor/agent permissions determined at login
• Search and Play gadget can be used on supervisor or agent desktop
• Agent can view their own recordings
• Add Search and Play gadget to agent desktop
• Limited to the agent recordings only
• AgentInfo gadget is required for access control
• The team information is passed through the AgentInfo gadget
New In 11.5!
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Finesse Search and Play Gadget
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Agent ID, First, Last and Login Names
now available with Recordings
Agent Information Displayed with Recordings
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Search Recordings using Agent Information
Agent LoginID
Agent Extension
Agent First and Last Name
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MediaSense and Solutions Plus
Audio Recording
Compliance
Quality Management
Workforce Management
Screen Recording
WFO UI for playback
Compliance
Quality Management
Workforce Management
Screen Recording
WFO UI for playback
Audio Recording
Video Recording
Video Streaming
Contact Center & Unified Communications
Cisco Unified Workforce
Optimization
MediaSense +
Solutions Plus
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CUCM and UCCX Compliance Recording
CUCM
UCCX
MediaSense
(Compliance Recording for UC and UCCX Agents)
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Choose the Right Recording Method
Call Type Call Flow
UCCX / Non-CC
Recording Method
UCCE
Recording MethodInbound To Agent Built-in Bridge (NBR)
Gateway (NBR)
CUBE (Dial-Peer Forking)
Built-in Bridge (NBR)
CUBE (Dial-Peer Forking)
Outbound From Agent Built-in Bridge (NBR)
Gateway (NBR)
CUBE (Dial-Peer Forking)
Built-in Bridge (NBR)
Gateway (NBR)
Consult Office to Office Built-in Bridge (NBR) Built-in Bridge (NBR)
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PSTNPSTN
Home Agent
MediaSense
CUCM
RTP Stream
Call Signaling
JTAPI / API
UCCE
Deployment
Nailed-Up Calls to Home Agents
Recording on agent
gateway would result in a
single shift-long recording
with no distinction between
customer calls
Record on the incoming
call side of the call flow.
Each customer call results
in a single call recording
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Support for NBR-GW with CVP
• NBR two gateway configuration
• CVP 10.5 ES7
• UCM 10.5(2)
• IOS 15.3(3)M3 / IOS XE 3.10S and beyond.
• NBR single gateway configuration with CVP Survivability TCL script
• CVP 11.0
• UCM 11.0
• IOS 15.6(1)T1 / IOS XE 3.17S and beyond
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Updated Search and Play Interface
MediaSense session ID
removed in favor of participants
Buttons moved to the right
side of the recording entry
Delete functionality added
to Search and Play
Line Name or Agent Name is
presented instead of phone number
New In 11.5!
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Search and Play
• View Active, Recorded or Archived Calls
• Search for recordings using compound filters
• Ability to play or download recordings
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HTML5 Playback of Recordings
• Audio recordings playback without Java
• Audio played via the HTML5 player
HTML5 playback window
with playback controls
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Call Association
• Associated calls can be viewed via the Search and Play
• Support for all recording types
• Association information also available via APIs
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Pruning Recordings
• Prune Policy determines how long to hold media
• From 1 to 3650 days (10 years)
• Disable pruning
• Metadata can be stored permanently
• Keep a record of the call
• Does not prune uploaded media
• APIs all for download and deleting
• More granular control
• Custom handling
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Recording Archival
• Archive recordings to a SFTP server
• Recordings exported as MP4 files
• Schedule time to start archival
• Includes duration to archive
• Associated metadata exported
• JSON-based text file
• Maintain call information
• Easy search capability
• Move recordings to cheaper storage
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Network Streaming
• Audio and Video Streaming• RTSP for playback of stored sessions
• RTSP for real-time monitoring / listening of active sessions
• Video Integrations• Video on Hold for CUCM
• Video during Native Queuing
• Video in Queue for Remote Expert Solutions
• Video enablement of Unity Connection
• Download• Recordings can be exported to AAC/MP4 or PCM/WAV
• RAW download also available without packaging
• Export using S&P portal or API
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Unity Connection Video Architecture
• Endpoints send media to Unity Connection directly• Same RTP flows as today• Endpoint is unaware of MediaSense
• Unity Connection forks the audio and video streams to MediaSense• Playback is also forked though Unity Connection
• Unity Connection stores audio stream locally• Calls fallback to audio-only if MediaSense is unavailable• Audio is always available in Unity Connection
• Video Messaging available in 11.5!
Audio RTP Stream
Video RTP Stream
Audio Audio and Video
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New In 11.5!
© 2016 Cisco and/or its affiliates. All rights reserved. Cisco Public
MediaSense on Jimmy Kimmel Live
• MediaSense provides video loops to the Jimmy Kimmel Live Wall of America
• MCU places a SIP call to MediaSense which plays out the video loop
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Video on Hold
• MediaSense 10.0 and UCM 10.0 add Video on Hold functionality
• New Video on Hold server config in UCM
• Add to MRG and MRGL just as MoH server
• Prioritized VoH resource over MoH
• CUCM supports one VoH source per MS SIP Trunk
• Video is uploaded directly to MediaSense
• Verify resolution is compatible with all devices
• Simple SIP call to MediaSense
CUCM
MediaSense
1- HOLD
2 -
INV
ITE
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CVP Audio Streaming
• Helix Replacement
• MediaSense supports creating playlists
• RTSP URL provided
• Playlist starts at a random file to ensure even distribution
• Plays in order after first
• Loops forever
• Unicast only
New In 11.5!
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Virtual Platform
• Supports VMware 5.5 and earlier
• UCS E-, C-, and B-series support
• OVAs
• 7vCPU – 16GB RAM – 880GB HDD
• 4vCPU – 6/8GB RAM – 360GB HDD
• 2vCPU – 6/8GB RAM – 360GB HDD
• 3rd party hardware also supported
• Consult Cisco’s Docwiki
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MediaSense Node Capacity
OVA SizeMax
Sessions
Max API
Requests
Max Calls
Per Second
Max Cluster
Size
Max Media
Storage per
Node
Max 1080p
Video
Streams
7 vCPU 200 15 2 5 12TB 40
4vCPU
(B/C-Series)100 10 2 2 4TB 4
4vCPU
(E-Series)60 10 2 2 1.5TB 2
2vCPU
(B/C-Series)20 3 .33 2 4TB 2
2vCPU
(E-Series)20 3 .33 2 1.5TB 2
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MediaSense Cluster Capacity
OVAMax
Sessions
Max API
Requests
Max Calls
Per Second
Max Media
Storage per
Cluster
Max 1080p
Video
Streams
7 vCPU 1000 30 10 60TB 200
4vCPU
(B/C-Series)200 20 4 8TB 8
4vCPU
(E-Series)120 20 4 3TB 4
2vCPU
(B/C-Series)40 6 .67 8TB 4
2vCPU
(E-Series)40 6 .67 3TB 4
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MediaSense Clustering
• Database Replication
• Between Primary and Secondary
• Expansion nodes are media storage only
• Built-in load-balancing
• Each node can REFER to another node
• Keepalives
• Each node is aware of cluster status
• 2ms latency requirement
• Keepalives requirement
• No WAN separation
Primary Secondary
Expansion Expansion
Expansion
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MediaSense Cluster Operation
• Load and Status Aware Cluster
• 2ms LAN latency
• Recording High Availability
• CUCM SIP Trunk
• CUBE Dial-Peer
• MediaSense cluster awareness
• SIP Refer balances load
• Media location
• Search and Play across cluster
Primary Secondary
CUCM or CUBE
SIP
INV
ITE
DOWNBUSY
Recording!
Expansion
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© 2016 Cisco and/or its affiliates. All rights reserved. Cisco Public
Multiple Datacenter DeploymentDatacenter 1
Datacenter 2
PSTN
Partner
App
Branch 2
Branch 1
WAN
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Datacenter/HQ
Partner
App
Branch 1 Branch 3
Branch 4Branch 2
Branch and Multisite Recording
• Choose your platform• Entire UCS suite
• Centralized / Simplified• Management and Control
• Data archiving
• Partner Apps• QM/Agent Features
• Media Management
• User Access
• SRST recording• CUBE media forking Centralized
SFTP Archive
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© 2016 Cisco and/or its affiliates. All rights reserved. Cisco Public
Sizing a MediaSense Deployment
• MediaSense sizing spreadsheet available to scope deployments
• Automatically generate a BOM based on customer requirements
• https://communities.cisco.com/docs/DOC-52563
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MediaSense Licensing
• MediaSense uses concurrent port licensing
• License max simultaneous ports used
• 1000 users != 1000 port licenses
• As of 11.0, server SKUs have been eliminated
• Only need to purchase audio and/or video ports
• HA is included with port licenses
• Licenses can be used across as many servers/clusters as is required
• Check out MediaSense + UCCX Bundle (10 ports)
• MCP-11X-AUD-10PACK
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© 2016 Cisco and/or its affiliates. All rights reserved. Cisco Public
Installing MediaSense
• Standard Cisco VOS installer
• Recording calls in less than 2 hours
• Install in 1 hour
• Configure MediaSense in 10 minutes
• Configure UCM in 10 minutes
• Place calls
• Try it in your lab
• NFR/NFS SKUs available
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© 2016 Cisco and/or its affiliates. All rights reserved. Cisco Public
Incoming Call Configurations
• Instructs MediaSense how to handle calls
• Assign DNs or URIs to media
• 9811@<mediasenseIP>
• video1@<mediasenseIP>
• Select an Action
• Play Continuously
• Play Once
• Record Audio Only
• Record Audio and Video
• Reject
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© 2016 Cisco and/or its affiliates. All rights reserved. Cisco Public
Media Management
• After MediaSense install• 200GB of recording storage
• 1GB of upload storage
• Both can be increased
• Upload media files• H.264 with AAC-LC codecs
• Incoming Call Configurations
• Uploads are transcoded • Size will reflect all forms of uploaded media
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© 2016 Cisco and/or its affiliates. All rights reserved. Cisco Public
Basic Steps to Call Recording
• MediaSense
• Install MediaSense
• Step through the configuration wizard upon first login to MediaSense
• Setup Incoming Call Configuration for recording
• Configure pruning and/or archival if required (Optional)
• Communications Manager
• Create Recording Profile in UCM
• Enable built-in bridge on device(s) in UCM (Service Parameter or device)
• Attach Recording Profile to line
• Place calls
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© 2016 Cisco and/or its affiliates. All rights reserved. Cisco Public
Recording Features Playback Features
• Audio and HD video call recording
• Full-time and selective recording
• Centralized and branch recording
• G.711, G.729, G.722, AAC, H.264
• CUCM Network-based Recording
• Phone and gateway forking
• CUBE dial-peer recording
• Recording Pruning and Archival
• High Availability
• PCI Compliance
• Native Search and Play web portal
• Playback and Download
• HTML5 Audio Playback
• Call Association
• Live Monitoring
• Finesse (UCCX/PCCE/UCCE)
• AgentInfo gadget
• Role-based access and permissions
• APIs for partner integrations
• Allows customization
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© 2016 Cisco and/or its affiliates. All rights reserved. Cisco Public
Network Streaming Features
• Recordings are RTSP URLs accessible anywhere on the network
• Also available as RAW downloads
• Upload Video files for playback and streaming
• Up to 1080p
• SIP-based streaming
• UCM Video on Hold
• Unity Connection Video Enablement
• Dial-in video playback
• Jimmy Kimmel Live
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MediaSense and Partner Applications
Media
Sense
• Speech analytics
• Interaction analytics
• Real-time privacy control
Part
ner A
pplic
ations
• Quality Management
• Screen recording
• Agent grading
• Agent coaching and training
• Enhanced User Experience
• Advanced archiving
• Media encryption
• Live Monitoring
• Multisite content management
• User and identity management
• Role-based access controls
• Enhanced Call Association
• Audio and HD video call recording
• Native Search and Play web portal
• Pruning and Archival
• HTML5 plugin-free Audio Playback
• Download as MP4 or WAV file
• Call Association
• Live Monitoring and RTSP Streaming
• Finesse (UCCX/UCCE/PCCE) Integration
• Finesse Role-based access controls
• APIs for partner integrations
• Video on Hold
• Video Greetings, AA, and Messaging
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© 2016 Cisco and/or its affiliates. All rights reserved. Cisco Public
Key Takeaways for MediaSense 11.5
• Finesse with UCCE, PCCE, and UCCX deployments now supported
• AgentInfo gadget available to deployment types
• Role-based access and permissions now supported
• MediaSense supports CVP streaming (Helix replacement)
• MediaSense supports compliance recording for UC deployments
• Not only Contact Center!
• Evolving video with Cisco Unity Connection
• Video messaging available with MediaSense and Unity Connection 11.5
• Simple configuration and operation
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© 2016 Cisco and/or its affiliates. All rights reserved. Cisco Public
More Information
• MediaSense 11.0 Design Guide
• http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/mediasense/11/Design_Guide/CUMS_BK_MC36D963_00_mediasense-srnd_11.html
• MediaSense Developer Resources
• https://developer.cisco.com/site/collaboration/recordings/mediasense/overview/
• MediaSense Sizing Spreadsheet
• https://communities.cisco.com/docs/DOC-52563
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© 2016 Cisco and/or its affiliates. All rights reserved. Cisco Public
Continue Your Education
• BRKCCT-2130 – July 11, 4:00pm – 5:30
• Cisco Recording for Customer Care
• BRKUCC-2725 – July 12, 1:30pm – 3:30
• Cisco Unity Connection 11.5 Product Update and Video Messaging
• BRKCOL-2125 – July 13, 8:00am – 10:00
• Deploying SIP Trunks with Cisco Unified Border Element (CUBE/vCUBE) Enterprise
84BRKUCC-2270
© 2016 Cisco and/or its affiliates. All rights reserved. Cisco Public
Complete Your Online Session Evaluation
Don’t forget: Cisco Live sessions will be available for viewing on-demand after the event at CiscoLive.com/Online
• Give us your feedback to be entered into a Daily Survey Drawing. A daily winner will receive a $750 Amazon gift card.
• Complete your session surveys through the Cisco Live mobile app or from the Session Catalog on CiscoLive.com/us.
85BRKUCC-2270
Please join us for the Service Provider Innovation Talk featuring:
Yvette Kanouff | Senior Vice President and General Manager, SP Business
Joe Cozzolino | Senior Vice President, Cisco Services
Thursday, July 14th, 2016
11:30 am - 12:30 pm, In the Oceanside A room
What to expect from this innovation talk
• Insights on market trends and forecasts
• Preview of key technologies and capabilities
• Innovative demonstrations of the latest and greatest products
• Better understanding of how Cisco can help you succeed
Register to attend the session live now or
watch the broadcast on cisco.com
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