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4. The DOS window shoud display the IP Address, Subnet Mask and Default Gateway of
the active adapters.
Windows XP - How to connect to a wireless network using the Windows Zero
Configuration Utility ?
Title:
O/S - Windows XP How to connect to a wireless network using the Windows Zero
Configuration Utility
Fact:
You want to use the XP Windows Zero Configuration Utility to connect to an available
wireless network.
Resolution:
1. Goto 'Control Panel', then open 'Network Connections'.
2. Right-click on the wireless Network Connection icon and select 'View Available
Networks'.
3. Look for the SSID (aka Network Name) of the Wireless router or acces point.
4. Highlight the SSID from the list that you want to connect to.
5. If the router is not encrypted, you may have an option to 'Allow me to connect to this
network even though it is insecure'. Place a check on the option if it is available andclick on the 'Connect' button.
6. If the router is setup with encryption, you will see a field to enter the Network Key.
Type the WEP Key here and click on the 'Connect' button.
7. You should have successfully established a wireless network connection.
For additional information on using the Windows Zero Configuration Utility, please
consult a Microsoft professional, or visit http://www.microsoft.com.
Windows XP - How to disable Windows Zero Configuration Utility ?
Title:
O/S - Windows XP How to disable Windows Zero Configuration Utility
Fact:
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You want to disable the XP Windows Zero Configuration Utility, and use the Netgear
Wireless Configuration Utility.
Resolution:
1. Goto 'Control Panel', then open 'Network Connections'.
2. Right-click on the wireless Network Connection icon and select 'Properties'.
3. Goto the 'Wireless Networks' tab
4. Uncheck the option 'Use Windows to Configure this Wireless Connection' and click
'Apply'.
Windows XP - How to enable Windows Zero Configuration Utility ?
Title:
O/S - Windows XP How to enable Windows Zero Configuration Utility
Fact:
You want to enable the XP Windows Zero Configuration Utility and allow Windows to
control your wireless configuration.
Resolution:
1. Goto 'Control Panel', then open 'Network Connections'.
2. Right-click on the wireless Network Connection icon and select 'Properties'.
3. Goto the 'Wireless Networks' tab
4. Check the option 'Use Windows to Configure this Wireless Connection' and click
'Apply'.
General Support
Trouble Shoot Internet Connectivity
Title:
Router - How to troubleshoot intermittent Internet connectivity
Fact:
- You experience intermittently dropping wireless connection
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- You are connected to an access point or wireless router
- You are using WEP security enabled
Troubleshooting suggestions:
If you are connecting to the Internet via a wireless connection, and are
experiencing sudden disconnects, follow the suggested steps below.
Your Internet connection can be viewed as two separate and distinct sub-
connections. In the first connection, your computer connects to the Internet by
first connecting to the router via a private IP address assigned by the router. In
the case of a wireless router, there is a wireless-to-wired bridge that allows
wireless computer connections to share the local network resources. In the
same sense, an access point acts as the wireless-to-wired bridge to the local
network resources behind it. It is through this first connection that the router
acts as the gateway to the next connection. The second connection is the
router connection to the cable or DSL modem which is connected to the service
provider of your broadband service. A break in either of these two connections
will result in disconnects from the Internet.
1. Check that you are connected to the router or access point.
You can check the first sub-connection (computer to router/access point) by
verifying the IP address on your computer. You are verifying that your
computer's IP is on the same network segment as the router and other local
network devices. Typically, the gateway address is displayed along with the IP
address. And simply, the gateway address is equivalent to the router's IP
adress. Ping the gateway address to test connection to the router.
1a. If there is no response from router to PC, then check for environmental
factors that can attribute to wireless connection issues.
Things to check:
- reboot the router and see if wireless connection is re-established
- are there interference from other home devices using the same 2.4Ghz or
5Ghz spectrums? This can include cordless phones or microwaves.
- try changing the wireless channel used in the router
- try disabling the use of any WEP security to see if it is the culprit
- try positioning the wireless or access point in a more optimal position
- are you using old firmware? Newer firmware versions usually contain fixes to
previously reported problems
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- does a wired PC connection to the router work? If not, stop diagnosing the
computer-to-router connection and
If the connection is good, then the problem is more likely to be with the second
router-to-modem connection.
If you suspect the second connection (router-to-modem) you should first log
into the router configuration and try to re-establish the current ISP connection.
1d. If that does not work, try running the Setup Wizard again.
Note: You should make note of existing configurations as well as gather the
necessary ISP specific information.
Note: Often the router-to-modem connection is lost due to the two devices
falling out of synch. This can quickly and easily be re-synched by rebooting all
devices in the recommended manner.
1e.
2. Please check for any wireless device operating in the 2.4 GHz spectrum,
including 2.4 GHz cordless phones, microwave ovens as well as neighboring
802.11b wireless LANs.
3. Please try to disable the Encryption on both of the devices.
4. Make sure that you have disabled the built in Ethernet card if there is any in
the computer.
5. Please upgrade the firmware for the router
Changing Channels
--------------------------
1. Open the browser (Internet Explorer or Netscape)
2. Access the router (usually http://192.168.0.1)
3. Login to the router (User Name = admin Password = password unless you
have changed it)
4. Click on Wireless Settings
5. Set the region to region specific (if it is not already set)
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6. Change the Channel to different then the current you are using. Try with
channels 1, 6 and 11 as they are non-overlapping channels and are less prone to
interference
7. Click Apply and logout of the router
Problems after Windows XP SP2 update
Title:
General - Problems after Windows XP SP2 update
Fact:
Your computer is experiencing odd behavior since updating to Microsoft
Windows XP Service Pack 2.
Resolution:
Microsoft issued Windows XP Service Pack 2. It may cause software firewalls
and other software to behave differently.
The knowledgebase at the Netgear Support site contains a detailed and
comprehensive document explaining this and its implications on various
Netgear products. You can access this document directly using this link:
'http://kbserver.netgear.com/kb_web_files/n101412.asp'
Microsoft also has detailed information, along with the latest patches at thsi
link:
'http://support.microsoft.com/default.aspx?&pr=windowsxpsp2'
Routers / GW
Application/Games
o MSN/Windows Messenger Does not work with routers.
Title : MSN/Windows Messenger Does not work with routers.
Fact 1: You will not be able to use MSN messenger if your computer is
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connected behind the router.
Issue: This is due to a compatibility bug between Upnp and NAT.
TROUBLESHOOTING SUGGESTIONS THAT NEEDS TO BE FOLLOWED:
To resolve the issue, please perform the following steps:
1. Click on Start and Click on Control Panel.
2. Double click on Add/Remove programs Wizard and click on
Add/Remove
Window components. The Windows component wizard will open up.
3. Click the "Networking services" and click on the "Details" button.
4. Check the box for Internet Gateway Device Discovery and Control
Client, then check the option for Universal Plug and Play.
5. Click Next and Click Finish.
6. Click on Start, Go to control Panel and Double click on Network
connections.
7. Double Click on the "Internet Gateway" icon. This will take you to
the "Properties" window.
8. Click on the Settings button.Once the Advanced Settings window
appears, un-check every option under Services
9. Click OK on the Advanced Settings window, and click OK again on
the Internet Gateway Properties window.
Now you should be able to use MSN messenger.
Disable Firewall - MAC OS
TITLE:FIREWALL/SECURITY SOFTWARE BLOCKING FOR MAC USERS
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FACT:
If there is Firewall software installed on the computer, then you may
not be able to use online application/games even though port
forwarding is configured on the router. To resolve this issue you
have to disable the firewall on your computer.
TROUBLESHOOTING SUGGESTIONS:
1. Pull down the APPLE icon in the top left corner of your Desktop
2. Select SYSTEM PREFERENCES from the menu.
3. Under the category Internet & Network click on the SHARING icon.
4. Make sure the FIREWALL tab is selected.
5. Click the STOP button to disable the built-in firewall
Disable Firewall - Windows 9x
TITLE : FIREWALL/SECURITY SOFTWARE BLOCKING
FACT 1 : If there is Firewall software installed on the computer, then
you may not be able to use online application/games even though
port
forwarding is configured on the router. To resolve this issue you have
to disable the firewall on your computer.
TROUBLESHOOTING SUGGESTIONS FOR Win 95/98/ME Users :
STEP 1 : Disabling Personal/Integrated Firewalls
NOTE: This article provides steps to disable some common firewalls.
If your firewall is not listed, please consult the online
documentation for the firewall or refer the help file for the
firewall.
STEP 1 : Disabling Personal Firewalls
Note: Following are some of the most Common firewalls . If you have
any other Firewall Softwares instaaled to Disable them you will needto get in touch with your Computer Manufacturer or your respective
Software Vendor.
Disabling Zone Alarm:
1.The icon for Zone Alarm appears in the system tray on your
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desktop.
2.Right click on the Zone Alarm icon.
3.Click on .Shutdown Zone Alarm..
Disabling McAfee Firewall:
1.Right click on the McAfee 3 guardian icon on the system tray.
2.Select the menu McAfee Firewall and click on Exit Firewall.
Disabling Norton Firewall:
(If you have Norton Internet Security Installed)
Right click on the Norton Internet Security icon on the system tray
and select Disable.
Disable Firewall - Windows 2000 / XP
TITLE : FIREWALL/SECURITY SOFTWARE BLOCKING
FACT 1 : If there is Firewall software installed on the computer, then
you may not be able to use online application/games even though
port
forwarding is configured on the router. To resolve this issue you
have to disable the firewall on your computer.
TROUBLESHOOTING SUGGESTIONS FOR win 2000/XP Users :
NOTE: This article provides steps to disable some common firewalls.
If your firewall is not listed, please consult the online
documentation for the firewall or refer the help file for the
firewall.
STEP 1 : Disable the Windows Firewall
STEP 2 : Disabling Personal/Integrated Firewalls
STEP 1 : Disable the Windows Firewall
Disable the Windows Firewall:
A) To turn off Firewall in Win 2000/XP/XP with SP1
B) To turn off Firewall in Win XP with SP2
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A) To turn off the firewall in Windows 2000/XP/XP with SP1 ,
login as Administrator (or one with administrative privileges) and
follow the steps:
1.Click on Start
2.Select Control Panel
3.From the Network & Internet Connections choose Network
Connections.
4.Right-click "Local Area Connection" or Wireless Networks.
5. Select "Properties".
6.Click "Advanced" tab.
7.In the Advanced window uncheck the box .Protect my computer and
network by limiting or preventing access to the computer from the
internet.
8.Ignore the warning about firewall protection.
9.Click "Ok" to close the Properties window.
B)To turn off the firewall in Windows XP with SP2 , login as
Administrator (or one with administrative privileges) and follow
the steps:
1.Click on Start
2.Select Control Panel
3.From the Network & Internet Connections choose Network
Connections.
4.Right-click "Local Area Connection" or Wireless Networks.
5. Select "Properties".
6.Click "Advanced" tab.
7.In the Advanced window, select the" Windows Firewall. tab and
click
"Settings".
8.There are three options. Choose "Off" and click the "Ok" button.
9.Ignore the warning about firewall protection.
10.Click "Ok" to close the properties window.
STEP 2 : Disabling Personal/Integrated Firewalls
Disabling Zone Alarm:
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1.The icon for Zone Alarm appears in the system tray on your desktop.
2.Right click on the Zone Alarm icon.
3.Click on Shutdown Zone Alarm.
Disabling McAfee Firewall:
1.Right click on the McAfee 3 guardian icon on the system tray.
2.Select the menu McAfee Firewall and click on Exit Firewall.
Disabling Norton Firewall:
(If you have Norton Internet Security Installed)
Right click on the Norton Internet Security icon on the system tray
and select Disable.
Firmware / Software Unsupported Feature
TITLE : FIRMWARE OR SOFTWARE UNSUPPORTED FEATURE
FACT:
The Applications / Messaging Services / Games that you try to open
on
the pc may not be accessible even after opening the ports or enablingthe DMZ. In such cases upgrading the Firmware on the router will fix
the problem.
Note: Some Applications doesn't work behind a NAT (Network
Address
Translation) device. The applications include VoIP, etc.
TROUBLESHOOTING SUGGESTIONS:
STEP 1: Downloading the latest Firmware from the InternetSTEP 2: Upgrade firmware on router
STEP 3: Reset Router.
STEP 1:Downloading the latest Firmware from the Internet
1. Logon to the Internet
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2. Type the following in the Address bar of the browser
www.netgear.com/support/products/.asp
Within the brackets, type the model number of the Netgear Product
for
which the upgrade needs to be done.
3. Under the list of all the Firmware displayed on the web page,
click on the top most advanced version and download the software
file
to your computer's desktop.
STEP 2:Upgrade firmware on router
1. You can upgrade by using the Web interface.
2. Open a browser (Internet Explorer or Netscape).
3. Access the router (usually http://192.168.0.1).
4. Login to the router (User Name = admin and Password = password
unless you have changed it).
5. Write down all settings that you have entered during configuration.
6. Under Maintenance, click Router Upgrade.
7. Click Browse and locate the upgrade file for your Netgear Product
model.
8. Click Upload.
9. Wait for the router to reboot.
10. Under Maintenance, click Settings Backup, and then click Erase.
11. Wait for the router to reboot.
12. Manually enter your configuration information.
Now check to see if the application works fine. If the application
still has a problem, please contact the vendor of the application to
check for compatibility issues with NAT (Network Address
Translation).
Port Forwarding - MAC OS
TITLE: Enabling Port Forwarding on the Router
Ports are numbered connections that a computer uses to sort types of
network traffic. A port may support incoming traffic, outgoing
traffic, or both. By default the router allows all outbound ports
and blocks all the inbound ports.
FACT:
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1. To be able to use Messaging/Applications/Games.
2. To be able run a server on the LAN.
3. To host a game.
TROUBLESHOOTING SUGGESTIONS FOR MAC USERS:
Step 1: Determining the IP Address of a Computer.
Step 2: Logging on to the Router Page.
Step 3: Opening Ports for Internet Services / Pre-Defined Ports.
Step 4: Opening Ports for Games and Applications /Custom Ports.
Step 5: To Edit / Delete a Service Entry.
Step 1: Determining the IP Address of a Computer:
For MAC OS X users:
1. Open a terminal window.
2. Type ifconfig.
3. Verify that the Ethernet connection has an IP address that is in
the same range as the router and note down the IP Address.
Step 2: Logging on to the Router Page:
1. Open a Page of a Web Browser like Internet Explorer or Netscape
Navigator
2. Connect to the router by typing http://192.168.0.1 in the address
field of Internet Explorer or Netscape Navigator and click Enter.
3. For security reasons, the router has its own user name and
password. When prompted, enter admin for the router user name and
password for the router password, both in lower case letters.
Note: The router user name and password are not the same as any
user
name or password you may use to log in to your Internet
connection.
4. You will see a setup page opening up.
Step 3: Opening Ports for Internet Services / Pre-Defined Ports:
1. A menu will be seen on the left hand side of the router
configuration page. Click on the option with the name
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"Port Forwarding" under the Advanced menu.
2. From the Service Name pull down list, select the service that
needs to be hosted. The services the router knows about will be
listed there. If the service does not appear in the drop down, add a
service as described in the next section.
3. Enter the IP address of the computer in the Server IP Address box.
4. Click the Add button.
5. Repeat Steps 2 and 3 to open more pre-defined ports.
Step 4: Opening Ports for Games and Applications / Custom Ports:
1. A menu will be seen on the left hand side of the router
configuration page.Click on the option with the name
"Port Forwarding" under the Advanced menu.
2. Click on the button labeled, "Add Custom Service. under the Port
Forwarding page.
3. Type the service name in the Service Name box. Type the beginning
port number in the Starting Port box.
4. If the application uses only a single port; type the same port
number in the Ending Port box.
5. If the application uses a range of ports; type the ending port
number of the range in the Ending Port box.
6. Type the IP address of the computer in the Server IP Address box.
Click Apply button.
7. The page would refresh to the Port Forwarding page, which will
show
the list of all ports opened in tabulation.
8. Repeat Steps starting from Step 2 to Step 5 to add more ports for
the same service or for a different service.
Step 5: To Edit / Delete a Service Entry:
1. Check the Radio Button on the Service that needs to be Edited /
Deleted, under the Port Forwarding page.
2. Click Delete Service, if the service has to be deleted. Click Edit
Service, if the service details have to be modified.
3. Modify the information from the Service Name, the Starting Port,
Ending Port, and the Server IP Address boxes and click the Apply
button.
Port Forwarding - Windows 9x
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TITLE: Enabling Port Forwarding on the Router
Ports are numbered connections that a computer uses to sort types of
network traffic. A port may support incoming traffic, outgoing
traffic, or both. By default the router allows all outbound ports and
blocks all the inbound ports.
FACT:
1. To be able to use Messaging/Applications/Games
2. To be able run a server on the LAN
3. To host a game
TROUBLESHOOTING SUGGESTIONS FOR WIN95/98/ME USERS:
Step 1: Determining the IP Address of a Computer
Step 2: Logging on to the Router Page
Step 3: Opening Ports for Internet Services / Pre-Defined Ports
Step 4: Opening Ports for Games and Applications /Custom Ports
Step 5: To Edit / Delete a Service Entry
Step 1: Determining the IP Address of a Computer:
Follow these steps to check the IP address of a Computer for which
the
Ports are to be opened:
1. Click on Start and select Run
2. Type WINIPCFG and click on OK
3. From the adapter selection drop down on the top of the IP
configuration page, select your Ethernet adapter
4. Make sure that you have an IP address in the same range of the
router and note down the IP Address
Step 2: Logging on to the Router Page:
1. Open a Page of a Web Browser like Internet Explorer or Netscape
Navigator
2. Connect to the router by typing http://192.168.0.1 in the address
field of Internet Explorer or Netscape Navigator and click Enter
For security reasons, the router has its own user name and password
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3. When prompted, enter admin for the router user name and
password
for the router password, both in lower case letters
Note: The router user name and password are not the same as any
user
name or password you may use to log in to your Internet connection
4. You will see a setup page opening up
Step 3: Opening Ports for Internet Services / Pre-Defined Ports
1. A menu will be seen on the left hand side of the router
configuration page.Click on the option with the name
"Port Forwarding" under the Advanced menu
2. From the Service Name pull down list, select the service that
needs to be hosted. The services the router knows about will be
listed there. If the service does not appear in the drop down, add a
service as described in the next section
3. Enter the IP address of the computer in the Server IP Address box
4. Click the Add button
5. Repeat Steps 2 and 3 to open more pre-defined ports
Step 4: Opening Ports for Games and Applications / Custom Ports:
1. A menu will be seen on the left hand side of the router
configurartion page.Click on the option with the name
"Port Forwarding" under the Advanced menu.
2. Click on the button labeled , "Add Custom Service" under the
Port Forwarding page
3. Type the service name in the Service Name box. Type the beginning
port number in the Starting Port box
4. If the application uses only a single port; type the same port
number in the Ending Port box
5. If the application uses a range of ports; type the ending port
number of the range in the Ending Port box
6. Type the IP address of the computer in the Server IP Address box.
Click Apply button
7. The page would refresh to the Port Forwarding page which will
show
the list of all ports opened in a tabulation
8. Repeat Steps starting from Step 2 to Step 5 to add more ports for
the same service or for a different service
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Step 5 : To Edit / Delete a Service Entry :
1. Check the Radio Button on the Service that needs to be Edited /
Deleted, under the Port Forwarding page
2. Click Delete Service, if the service has to be deleted. Click
Edit Service, if the service details have to be modified
3. Modify the information from the Service Name, the Starting Port,
Ending Port, and the Server IP Address boxes and click the Apply
button
Port Forwarding - Windows 2000/XP
TITLE: Enabling Port Forwarding on the Router
Ports are numbered connections that a computer uses to sort types of
network traffic. A port may support incoming traffic, outgoingtraffic, or both. By default the router allows all outbound ports and
blocks all the inbound ports.
FACT:
1. To be able to use Messaging/Applications/Games.
2. To be able run a server on the LAN.
3. To host a game.
TROUBLESHOOTING SUGGESTIONS FOR WIN2000/XP USERS:
Step 1: Determining the IP Address of a Computer.
Step 2: Logging on to the Router Page.
Step 3: Opening Ports for Internet Services / Pre-Defined Ports.
Step 4: Opening Ports for Games and Applications /Custom Ports.
Step 5: To Edit / Delete a Service Entry.
Step 1: Determining the IP Address of a Computer:
Follow these steps to check the IP address of a Computer for whichthe Ports are to be opened:
For Windows 2000/XP users:
1. Click on Start and select Run.
2. Type cmd and click on OK.
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3. In the command prompt, please type ipconfig
4. Make sure that the Ethernet adapter has an IP address in the same
range as the router and note down the IP Address
Step 2: Logging on to the Router Page:
1. Open a Page of a Web Browser like Internet Explorer or Netscape
Navigator
2. Connect to the router by typing http://192.168.0.1 in the address
field of Internet Explorer or Netscape Navigator and click Enter
3. For security reasons, the router has its own user name and
password. When prompted, enter admin for the router user name and
password for the router password, both in lower case letters
Note: The router user name and password are not the same as any
user
name or password you may use to log in to your Internet connection.
4. You will see a setup page opening up
Step 3: Opening Ports for Internet Services / Pre-Defined Ports:
1. A menu will be seen on the left hand side of the router
configuration page. Click on the option with the name
"Port Forwarding" under the Advanced menu
2. From the Service Name pull down list, select the service that
needs to be hosted. The services the router knows about will be
listed there. If the service does not appear in the drop down,
add a service as described in the next section
3. Enter the IP address of the computer in the Server IP Address box
4. Click the Add button
5. Repeat Steps 2 and 3 to open more pre-defined ports
Step 4: Opening Ports for Games and Applications / Custom Ports:
1. A menu will be seen on the left hand side of the router
configuration page.Click on the option with the name
"Port Forwarding" under the Advanced menu
2. Click on the button labeled , "Add Custom Service" under the Port
Forwarding page
3. Type the service name in the Service Name box. Type the beginning
port number in the Starting Port box
4. If the application uses only a single port; type the same port
number in the Ending Port box
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5. If the application uses a range of ports; type the ending port
number of the range in the Ending Port box
6. Type the IP address of the computer in the Server IP Address box.
Click Apply button
7. The page would refresh to the Port Forwarding page, which will
show the list of all ports opened in tabulation
8. Repeat Steps starting from Step 2 to Step 5 to add more ports for
the same service or for a different service
Step 5: To Edit / Delete a Service Entry:
1. Check the Radio Button on the Service that needs to be Edited /
Deleted, under the Port Forwarding page.
2. Click Delete Service, if the service has to be deleted. Click Edit
Service, if the service details have to be modified.
3. Modify the information from the Service Name, the Starting Port,
Ending Port, and the Server IP Address boxes and click the Apply
button.
Cannot Connect to Admin UI
Incorrect Password / Authentication Problems
TITLE: Wrong Password
FACT: You will not be able to login to the ADMIN UI page of
the
router and you may get a "401 Unauthorized error".
TROUBLESHOOTING SUGGESTIONS:
1.To login to the router, you need a username and password.
The
default username for the router is "admin" and the default
password
is "password".
2.If you get an "401 unauthorized" error as soon as you type in
the
IP address of the router (http://192.168.0.1), then try
adjusting the
security zone settings for local intranet in Internet Explorer. To
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adjust the security settings, please perform the following
steps:
a. Click on Tools menu in Internet Explorer and select
"Internet Options"
b. Click on the "Security tab"
c. Click on the "Local Intranet" zone.
d. Click on the "Default level" button and move the zone
security
slider to "Low".
e. Click on OK.
3.If you have changed the password, please use the new
password to
login to the router.
4.If you do not remember the changed password, then you
may have to
reset the router to its factory defaults.
To reset the router, you need to press and hold the reset
button
located on the rear panel of the router for 15 seconds.
Client Computers have wrong IP - MAC
TITLE:CLIENT COMPUTER(S) HAVING WRONG OR NO IP:
FACT:You will not be able to access the web interface of the
router,
if your PC has an IP address that is in a different subnet.
TROUBLESHOOTING SUGGESTIONS FOR MAC USERS:
STEP 1: Checking the IPAdress
STEP 2: Configuring Computer for Dynamic IP
- Verify the Ethernet connection between the PC and the
router.
Please make sure that the PC is connected to one of the LAN
ports of
the router.
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- Verify the IP address of your computer by following the steps
given
below.
STEP 1: Checking the IPAdress
For MAC OS X users:
1. Open a terminal window.
2. Type ifconfig.
3. Please make sure that you are getting an IP address in the
192.168.0.X or 192.168.1.X range.
If you do not have an IP address in the 192.168.0.X or
192.168.1.X
range, then probably your computer is not configured for
DHCP. To
configure your computer for DHCP, please follow the steps
given
below.
STEP 2: Configuring Computer for Dynamic IP
For MAC OS X users:
1. Click on the Apple menu and click "System preferences"
2. Double click on the "Network icon".
3. Select "Built in Ethernet" from the "Show" drop down box.
4. From the "Configure" drop down box, please select "Using
DHCP"
5. Click on "Apply now"
6. Now verify the IP address of your computer.
NOTE: For instructions on how to do this, please refer the
previous s
ection.
Client Computers have wrong IP - Windows 9x
TITLE:CLIENT COMPUTER(S) HAVING WRONG OR NO IP:
FACT:You will not be able to access the web interface of the
router,
if your PC has an IP address that is in a different subnet.
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TROUBLESHOOTING SUGGESTIONS FOR WIN98/ME USERS:
STEP 1: Checking the IP Address
STEP 2: Configuring the Computer for Dynamic IP Address
- Verify the Ethernet connection between the PC and the
router.
Please make sure that the PC is connected to one of the LAN
ports of
the router.
- Verify the IP address of your computer by following the steps
given
below
STEP 1: Checking the IP Address
1. Click on Start and select Run.
2. Type WINIPCFG and click on OK.
3. From the adapter selection drop down on the top of the IP
configuration page, please select your Ethernet adapter.
4. Please make sure that you are getting an IP address in the
192.168.0.X or 192.168.1.X range.
If you do not have an IP address in the 192.168.0.X or
192.168.1.X
range, then probably your computer is not configured for
DHCP. To
configure your computer for DHCP, please follow the steps
given below.
STEP 2: Configuring the Computer for Dynamic IP Address
For Windows 9X/ME users:
1. Click Start, select settings and click on control Panel.
2. Double click on the Network icon.
3. Select the TCP/IP settings for your ethernet adapter and
click
properties.
4. Click the IP address tab.
5. Select the option "Obtain an IP address automatically".
6. Click the "Gateway" tab.
7. Please select and remove any gateway address listed.
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8. Click OK and OK again to close the Network dialog box.
9. Click "Yes" to reboot your computer.
10. Now verify the IP address of your computer.
NOTE: For instructions on how to do this, please refer the
previous
section.
Client Computers have wrong IP - Windows 2000/XP
TITLE:CLIENT COMPUTER(S) HAVING WRONG OR NO IP:
FACT:You will not be able to access the web interface of the
router,
if your PC has an IP address that is in a different subnet.
TROUBLESHOOTING SUGGESTIONS FOR WIN2000/XP USERS:
Step 1: Checking the ipaddress
Step 2: Configuring the computer for Dynamic IP address
- Verify the Ethernet connection between the PC and the
router.
Please make sure that the PC is connected to one of the LAN
ports of
the router.- Verify the IP address of your computer by following the steps
given
below.
Step 1: Checking the ipaddress
For Windows 2000/XP users:
1. Click on Start and select Run.
2. Type cmd and click on OK.3. In the command prompt, please type "ipconfig"
4. Please make sure that you are getting an IP address in the
192.168.0.X or 192.168.1.X range.
If you do not have an IP address in the 192.168.0.X or
192.168.1.X
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range, then probably your computer is not configured for
DHCP. To
configure your computer for DHCP, please follow the steps
given below.
Step 2: Configuring the computer for Dynamic IP address
For Windows 2000 and Windows XP users:
1. Click on Start, select Settings and click on Control Panel.
2. Double click on the Network connections icon.
3. Right click on "Local area connection" and click on
"Properties"
4. Select " Internet protocol TCP/IP" and click on "Properties"
5. Select the options "Obtain an IP address automatically" and
"Obtain an DNS server automatically"
6. Click OK.
7. Reboot the computer.
8. Now verify the IP address of your computer.
NOTE: For instructions on how to do this, please refer the
previous
section.
Firewall / Security Software Blocking - MAC OS
TITLE: FIREWALL/SECURITY SOFTWARE BLOCKING FOR MAC
USERS
FACT:
If there is Firewall software installed on the computer, then
you
may not be able to get an IP from the router or you will not be
able
to ping the router
TROUBLESHOOTING SUGGESTIONS:
1. Pull down the APPLE icon in the top left corner of your
Desktop
2. Select SYSTEM PREFERENCES from the menu.
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3. Under the category Internet & Network click on the
SHARING icon.
4. Make sure the FIREWALL tab is selected.
5. Click the STOP button to disable the built-in firewall
Firewall / Security Software Blocking - Windows 9x
TITLE : FIREWALL/SECURITY SOFTWARE BLOCKING
FACT 1 : If there is a Firewall software installed on the
computer,
then you may not be able to get an IP from the router or you
will not
be able to ping the router.
FACT 2 : Sometimes there may be intermittent disconnectionsover the
internet.
To resolve the issue, you need to disable the personal firewall
or
integrated firewall that come along with the Antivirus
programs
installed on your computer.
TROUBLESHOOTING SUGGESTIONS FOR Win 95/98/ME Users :
NOTE: This article lists steps to disable some common
firewalls. If
the firewall you are using is not listed in this article, please
consult the documentation of the firewall on how to disable
it.
STEP 1 : Disabling Personal FirewallsSTEP 1 : Disabling Personal Firewalls
Disabling Zone Alarm:
1. The icon for Zone Alarm appears in the system tray on your
desktop.
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2. Right click on the Zone Alarm icon.
3. Click on "Shutdown Zone Alarm".
Disabling McAfee Firewall:
1. Right click on the McAfee 3 guardian icon on the system
tray.
2. Select the menu McAfee Firewall and click on Exit Firewall.
Disabling Norton Firewall:
(If you have Norton Internet Security Installed)
Right click on the Norton Internet Security icon on the system
tray
and select Disable.
Firewall / Security Software Blocking - Windows 2000 / XP
TITLE: FIREWALL/SECURITY SOFTWARE BLOCKING
FACT 1: If there is a Firewall software installed on the
computer,
then you may not be able to get an IP from the router or you
will not
be able to ping the router.
FACT 2: Sometimes there may be intermittent disconnections
over the
internet.
To resolve the issue, you need to disable the personal firewall
or
integrated firewall that come alongwith the Antivirus
programs
installed on your computer.
TROUBLESHOOTING SUGGESTIONS FOR win 2000/XP Users:
STEP 1: Disable the Windows Firewall
STEP 2: Disabling Personal/Integrated Firewalls
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NOTE: This article lists steps to disable some common
firewalls. If
the firewall you are using is not listed in this article, please
consult the documentation of the firewall on how to disable
it.
Step 1: Disable the Windows Firewall:
A) To turn off Firewall in Win 2000/XP/XP with SP1
B) To turn off Firewall in Win XP with SP2
A) To turn off the firewall in Windows 2000/XP/XP with SP1,
login as
Administrator (or one with administrative privileges) and
follow
the steps.
1. Click on Start
2. Select Control Panel
3. From the Network & Internet Connections choose Network
Connections.
4. Right-click "Local Area Connection" or "Wireless Networks".
5. Select "Properties".
6. Click "Advanced" tab.
7. In the Advanced window uncheck the box "Protect my
computer and
network by limiting or preventing access to the computer
from the
internet".
8. Ignore the warning about firewall protection.
9. Click "Ok" to close the Properties window.
B)To turn off the firewall in Windows XP with SP2 , login as
Administrator (or one with administrative privileges) and
follow
the steps.
1. Click on Start
2. Select Control Panel
3. From the Network & Internet Connections choose Network
Connections.
4. Right-click "Local Area Connection" or "Wireless Networks".
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5. Select "Properties".
6. Click "Advanced" tab.
7. In the Advanced window, select the" Windows Firewall" tab
and
click "Settings".
8. There are three options. Choose "Off" and click the "Ok"
button.
9. Ignore the warning about firewall protection.
10. Click "Ok" to close the properties window.
STEP 2: Disabling Personal/Integrated Firewalls
Disabling Zone Alarm:
1. The icon for Zone Alarm appears in the system tray on your
desktop.
2.Right click on the Zone Alarm icon.
3.Click on "Shutdown Zone Alarm".
Disabling McAfee Firewall:
1. Right click on the McAfee 3 guardian icon on the system
tray.
2. Select the menu McAfee Firewall and click on Exit Firewall.
Disabling Norton Firewall:
(If you have Norton Internet Security Installed)
Right click on the Norton Internet Security icon on the system
tray
and select Disable.
Cannot View Secured Sites
Firmware or Software Corrupted
TITLE : FIRMWARE OR SOFTWARE CORRUPTED
FACT:
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1. You will not be able to view secured websites.
2. Will be able to receive mails but will not be able to send mails
via outlook express or any web-based mails.
3. Will not be able to run windows update.
TROUBLESHOOTING SUGGESTIONS:
STEP 1: Downloading the latest Firmware from the Internet
STEP 2: Upgrade firmware on router
STEP 3: Reset Router.
STEP 1: Downloading the latest Firmware from the Internet
1. Logon to the Internet
2. Type the following in the Address bar of the browser
www.netgear.com/support/products/.asp
Within the brackets, type the model number of the Netgear Product for
which the upgrade needs to be done.
3. Under the list of all the Firmwares displayed on the webpage,
click on the top most advanced version and download the software
file to your computer's desktop.
STEP2: Upgrade firmware on router:
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1. You can upgrade by using the Web interface.
2. Open a browser (Internet Explorer or Netscape).
3. Access the router (usually http://192.168.0.1).
4. Login to the router (User Name = admin and Password = password
unless you have changed it).
5. Write down all settings that you have entered during configuration.
6. Under Maintenance, click Router Upgrade.
7. Click Browse and locate the upgrade file for your Netgear Product
model.
8. Click Upload.
9. Wait for the router to reboot.
10. Under Maintenance, click Settings Backup, and then click Erase.
11. Wait for the router to reboot.
12. Manually enter your configuration information.
If you still have the same problem, please reset the router.
STEP 3: Reset router
To reset the router, you need to press and hold the reset button
located on the rear panel of the router for 15 seconds. Then unplug
the power supply cable of the router and plug it back after 5 seconds.
Incompatible MTU Size
TITLE:INCOMPATIBLE MTU SIZE
MTU is short of Maximum Transmission Unit and it represents the
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maximum size of the packet that can travel over a network before it
is fragmented by the edge router.
FACT:
1.Will not be able to visit secure websites if the MTU used by your
ISP and the settings on the WAN setup of the router mismatch.
2.Will be able to receive mails but will not be able to send mails
via outlook express or any web-based mails.
3.Will not be able to run windows update.
TROUBLE SHOOTING SUGGESTIONS:
To resolve the issue, you need to adjust the MTU settings on the
router. To change the MTU settings on the router, please perform the
following steps:
STEP 1: Configuring MTU on the router
STEP 2: Ping Test
STEP 1: Configuring MTU on the router
1. Open up a browser.
2. Connect to the router by typing http://192.168.0.1 in the address
bar of the browser.
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3. For security reasons, the router has its own user name and
password. When prompted, type in admin for the router user name
and password for the router password, both in lowercase letters.
4. The router's web configuration interface will open up.
5. Click on "WAN Setup" under the "Advanced" section.
6. On the " Wan Setup" page there is an option to change the MTU size.
7. Change the MTU size to the optimum value for the connection. Click
on Apply.
NOTE: You can try setting the MTU size to the following values:
1492, 1442,1350 and 1300.
If you are not sure about the MTU size used by your ISP, then you
need to connect the MODEM directly to the computer and follow these
steps to find the MTU size:
STEP 2: Ping Test
1. Go to Start and select Run.
2. Type in cmd (Windows 2000/XP) or command (Windows 98/ME) into the
Open: field. Hit the enter key or click OK. The DOS prompt should
open.
3. At the DOS prompt, type in ping 4.2.2.2 -l -f 1492 and hit the
Enter key.
If the result shows:" Packets need to be fragmented but DF set"
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The results above indicate that the packet needs to be fragmented.
4. Lower the size the packet in increments of +/-10 (e.g. 1472, 1462,
1440, 1400) until you have a packet size that does not fragment.
The result should show:" Reply from 4.2.2.2 "
5. Begin increasing the packet size from this number in small
increments until you find the largest size that does not fragment.
Add 28 to that number (IP/ICMP headers) to get the optimal MTU
setting. For example, if the largest packet size from ping tests is
1462, add 28 to 1462 to get a total of 1490, which is the optimal MTU
setting.
Now you need to login to the router and change the MTU size
appropriately.
Router Blocking Incoming Ports - MAC OS
TITLE: Enabling Port Forwarding on the Router
Ports are numbered connections that a computer uses to sort types of
network traffic. A port may support incoming traffic, outgoing
traffic, or both. By default the router allows all outbound ports and
blocks all the inbound ports.
FACT:
1. To be able to use Messaging/Applications/Games.
2. To be able run a server on the LAN.
3. To host a game.
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TROUBLESHOOTING SUGGESTIONS FOR MAC USERS:
Step 1: Determining the IP Address of a Computer.
Step 2: Logging on to the Router Page.
Step 3: Opening Ports for Internet Services / Pre-Defined Ports.
Step 4: Opening Ports for Games and Applications /Custom Ports.
Step 5: To Edit / Delete a Service Entry.
Step 1: Determining the IP Address of a Computer
For MAC OS X users:
1. Open a terminal window.
2. Type ifconfig.
3. Verify that the Ethernet connection has an IP address that is in
the same range as the router and note down the IP Address.
Step 2: Logging on to the Router Page
1. Open a Page of a Web Browser like Internet Explorer or Netscape
Navigator
2. Connect to the router by typing http://192.168.0.1 in the address
field of Internet Explorer or NetscapeNavigator and click Enter.
3. For security reasons, the router has its own user name and
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password. When prompted, enter admin for the router user name and
password for the router password, both in lower case letters.
Note: The router user name and password are not the same as any user
name or password you may use to log in to your Internet connection.
4. You will see a setup page opening up.
Step 3: Opening Ports for Internet Services / Pre-Defined Ports
1. A menu will be seen on the left hand side of the router
configuration page. Click on the option with the name " Port
Forwarding " under the Advanced menu.
2. From the Service Name pull down list, select the service that
needs to be hosted. The services the router knows about will be
listed there. If the service does not appear in the drop down, add a
service as described in the next section.
3. Enter the IP address of the computer in the Server IP Address box.
4. Click the Add button.
5. Repeat Steps 2 and 3 to open more pre-defined ports.
Step 4: Opening Ports for Games and Applications / Custom Ports
1. A menu will be seen on the left hand side of the router
configuration page.Click on the option with the name " Port
Forwarding " under the Advanced menu.
2. Click on the button labeled, "Add Custom Service" under the Port
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Forwarding page.
3.Type the service name in the Service Name box. Type the beginning
port number in the Starting Port box.
4. If the application uses only a single port; type the same port
number in the Ending Port box.
5. If the application uses a range of ports; type the ending port
number of the range in the Ending Port box.
6. Type the IP address of the computer in the Server IP Address box.
Click Apply button.
7. The page would refresh to the Port Forwarding page, which will
show the list of all ports opened in tabulation.
8. Repeat Steps starting from Step 2 to Step 7 to add more ports for
the same service or for a different service.
Step 5: To Edit / Delete a Service Entry
1. Check the Radio Button on the Service that needs to be Edited /
Deleted, under the Port Forwarding page.
2. Click Delete Service, if the service has to be deleted. Click Edit
Service, if the service details have to be modified.
3. Modify the information from the Service Name, the Starting Port,
Ending Port, and the Server IP Address boxes and click the Apply
button.
Router Blocking Incoming Ports - Windows 9x
TITLE: Enabling Port Forwarding on the Router
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Ports are numbered connections that a computer uses to sort types of
network traffic. A port may support incoming traffic, outgoing
traffic, or both. By default the router allows all outbound ports and
blocks all the inbound ports.
FACT:
1. To be able to use Messaging/Applications/Games.
2. To be able run a server on the LAN.
3. To host a game.
TROUBLESHOOTING SUGGESTIONS FOR WIN95/98/ME USERS:
Step 1: Determining the IP Address of a Computer.
Step 2: Logging on to the Router Page.
Step 3: Opening Ports for Internet Services / Pre-Defined Ports.
Step 4: Opening Ports for Games and Applications /Custom Ports.
Step 5: To Edit / Delete a Service Entry.
Step 1: Determining the IP Address of a Computer
Follow these steps to check the IP address of a Computer for which
the Ports are to be opened:
1. Click on Start and select Run.
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2. Type WINIPCFG and click on OK.
3. From the adapter selection drop down on the top of the IP
configuration page, select your Ethernet adapter.
4. Make sure that you have an IP address in the same range of the
router and note down the IP Address.
Step 2: Logging on to the Router Page
1. Open a Page of a Web Browser like Internet Explorer or Netscape
Navigator
2. Connect to the router by typing http://192.168.0.1 in the address
field of Internet Explorer or NetscapeNavigator and click Enter.
3. For security reasons, the router has its own user name and
password. When prompted, enter admin for the router user name and
password for the router password, both in lower case letters.
Note: The router user name and password are not the same as any user
name or password you may use to log in to your Internet connection.
4. You will see a setup page opening up.
Step 3: Opening Ports for Internet Services / Pre-Defined Ports
1. A menu will be seen on the left hand side of the router
configuration page .Click on the option with the name " Port
Forwarding " under the Advanced menu.
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2. From the Service Name pull down list, select the service that
needs to be hosted. The services the router knows about will be
listed there. If the service does not appear in the drop down, add a
service as described in the next section.
3. Enter the IP address of the computer in the Server IP Address box.
4. Click the Add button.
5. Repeat Steps 2 and 3 to open more pre-defined ports.
Step 4: Opening Ports for Games and Applications / Custom Ports
1. A menu will be seen on the left hand side of the router
configurartion page .Click on the option with the name " Port
Forwarding " under the Advanced menu.
2. Click on the button labeled, "Add Custom Service" under the Port
Forwarding page.
3. Type the service name in the Service Name box. Type the
beginning port number in the Starting Port box.
4. If the application uses only a single port; type the same port
number in the Ending Port box.
5. If the application uses a range of ports; type the ending port
number of the range in the Ending Port box.
6. Type the IP address of the computer in the Server IP Address box.
Click Apply button.
7. The page would refresh to the Port Forwarding page which will show
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the list of all ports opened in a tabulation.
8. Repeat Steps starting from Step 2 to Step 5 to add more ports for
the same service or for a different service.
Step 5 : To Edit / Delete a Service Entry
1. Check the Radio Button on the Service that needs to be Edited /
Deleted, under the Port Forwarding page.
2. Click Delete Service, if the service has to be deleted. Click
Edit Service, if the service details have to be modified.
3. Modify the information from the Service Name, the Starting Port,
Ending Port, and the Server IP Address boxes and click the Apply
button.
Router Blocking Incoming Ports - Windows 2000 / XP
TITLE: Enabling Port Forwarding on the Router
Ports are numbered connections that a computer uses to sort types of
network traffic. A port may support incoming traffic, outgoing
traffic, or both. By default the router allows all outbound ports and
blocks all the inbound ports.
FACT:
1. To be able to use Messaging/Applications/Games.
2. To be able run a server on the LAN.
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3. To host a game.
TROUBLESHOOTING SUGGESTIONS FOR WIN2000/XP USERS:
Step 1: Determining the IP Address of a Computer.
Step 2: Logging on to the Router Page.
Step 3: Opening Ports for Internet Services / Pre-Defined Ports.
Step 4: Opening Ports for Games and Applications /Custom Ports.
Step 5: To Edit / Delete a Service Entry.
Step 1: Determining the IP Address of a Computer:
Follow these steps to check the IP address of a Computer for which
the Ports are to be opened:
For Windows 2000/XP users:
1. Click on Start and select Run.
2. Type cmd and click on OK.
3. In the command prompt, please type "ipconfig".
4. Make sure that the Ethernet adapter has an IP address in the same
range as the router and note down the IP Address.
Step 2: Logging on to the Router Page:
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1. Open a Page of a Web Browser like Internet Explorer or Netscape
Navigator.
2. Connect to the router by typing http://192.168.0.1 in the address
field of Internet Explorer or NetscapeNavigator and click Enter.
3. For security reasons, the router has its own user name and
password. When prompted, enter admin for the router user name and
password for the router password, both in lower case letters.
Note: The router user name and password are not the same as any user
name or password you may use to log in to your Internet connection.
4. You will see a setup page opening up.
Step 3: Opening Ports for Internet Services / Pre-Defined Ports
1. A menu will be seen on the left hand side of the router
configuration page. Click on the option with the name " Port
Forwarding " under the Advanced menu.
2. From the Service Name pull down list, select the service that
needs to be hosted. The services the router knows about will be
listed there. If the service does not appear in the drop down, add a
service as described in the next section.
3. Enter the IP address of the computer in the Server IP Address box.
4. Click the Add button.
5. Repeat Steps 2 and 3 to open more pre-defined ports.
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Step 4: Opening Ports for Games and Applications / Custom Ports
1. A menu will be seen on the left hand side of the router
configuration page.Click on the option with the name " Port
Forwarding " under the Advanced menu.
2.Click on the button labeled , "Add Custom Service" under the Port
Forwarding page.
3.Type the service name in the Service Name box. Type the beginning
port number in the Starting Port box.
4. If the application uses only a single port; type the same port
number in the Ending Port box.
5. If the application uses a range of ports; type the ending port
number of the range in the Ending Port box.
6. Type the IP address of the computer in the Server IP Address box.
Click Apply button.
7. The page would refresh to the Port Forwarding page, which will
show the list of all ports opened in tabulation.
8. Repeat Steps starting from Step 2 to Step 5 to add more ports for
the same service or for a different service.
Step 5: To Edit / Delete a Service Entry
1. Check the Radio Button on the Service that needs to be Edited /
Deleted, under the Port Forwarding page.
2. Click Delete Service, if the service has to be deleted. Click Edit
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Service, if the service details have to be modified.
3. Modify the information from the Service Name, the Starting Port,
Ending Port, and the Server IP Address boxes and click the Apply
button.
Installation Issues
Client computers having wrong IP - MAC
TITLE:CLIENT COMPUTER(S) HAVING WRONG OR NO IP:
FACT:
You will not be able to access the web interface of the router,
if your PC has an IP address that is in a different subnet.
TROUBLESHOOTING SUGGESTIONS FOR MAC USERS:
- Verify the Ethernet connection between the PC and the router.
Please make sure that the PC is connected to one of the LAN ports
of the router.
- Verify the IP address of your computer by following the steps given
below:
STEP 1: Checking IP Address:
STEP 2: Configuring the Computer for Dynamic IP Address
STEP 1: Checking IP Address
For MAC OS X users:
1. Open a terminal window.
2. Type ifconfig.
3. Please make sure that you are getting an IP address in the
192.168.0.X or 192.168.1.X range.
If you do not have an IP address in the 192.168.0.X or 192.168.1.X
range, then probably your computer is not configured for DHCP. To
configure your computer for DHCP, please follow the steps given below
STEP 2: Configuring the Computer for Dynamic IP Address
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For MAC OS X users:
1. Click on the Apple menu and click "System preferences"
2. Double click on the "Network icon".
3. Select "Built in Ethernet" from the "Show" drop down box.
4. From the "Configure" drop down box, please select "Using DHCP"
5. Click on "Apply now"
6. Now verify the IP address of your computer.
NOTE: For instructions on how to do this, please refer the previous
section.
Client computers having wrong IP - Windows 9x
TITLE: CLIENT COMPUTER(S) HAVING WRONG OR NO IP:
FACT:
You will not be able to access the web interface of the router,
if your PC has an IP address that is in a different subnet.
TROUBLESHOOTING SUGGESTIONS FOR WIN98/ME USERS:
- Verify the Ethernet connection between the PC and the router.
Please make sure that the PC is connected to one of the LAN ports of
the router.
- Verify the IP address of your computer by following the steps givenbelow:
STEP 1: Checking IP Address
STEP 2: Configuring the Computer for Dynamic IP Address
STEP 1: Checking IP Address
1. Click on Start and select Run.
2. Type WINIPCFG and click on OK.
3. From the adapter selection drop down on the top of the IPconfiguration page, please select your Ethernet adapter.
4. Please make sure that you are getting an IP address in the
192.168.0.X or 192.168.1.X range.
If you do not have an IP address in the 192.168.0.X or 192.168.1.X
range, then probably your computer is not configured for DHCP. To
configure your computer for DHCP, please follow the steps given below
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STEP 2: Configuring the Computer for Dynamic IP Address
For Windows 9X/ME users:
1. Click Start, select settings and click on control Panel.
2. Double click on the Network icon.
3. Select the TCP/IP settings for your ethernet adapter and click
properties.
4. Click the IP address tab.
5. Select the option "Obtain an IP address automatically".
6. Click the "Gateway" tab.
7. Please select and remove any gateway address listed.
8. Click OK and OK again to close the Network dialog box.
9. Click "Yes" to reboot your computer.
10. Now verify the IP address of your computer.
NOTE: For instructions on how to do this, please refer the previous
section.
Client computers having wrong IP - Windows 2000 / XP
TITLE:CLIENT COMPUTER(S) HAVING WRONG OR NO IP:
FACT:You will not be able to access the web interface of the router,
if your PC has an IP address that is in a different subnet.
TROUBLESHOOTING SUGGESTIONS FOR WIN2000/XP USERS:
- Verify the Ethernet connection between the PC and the router.
Please make sure that the PC is connected to one of the LAN ports of
the router.
- Verify the IP address of your computer by following the steps
given below:
STEP 1: Checking the ipaddress
STEP 2: Configuring the Computer for Dynamic IP Address
STEP 1: Checking the ipaddress
For Windows 2000/XP users:
1. Click on Start and select Run.
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2. Type cmd and click on OK.
3. In the command prompt, please type "ipconfig"
5. Please make sure that you are getting an IP address in the
192.168.0.X or 192.168.1.X range.
If you do not have an IP address in the 192.168.0.X or 192.168.1.X
range, then probably your computer is not configured for DHCP. To
configure your computer for DHCP, please follow the steps given below
STEP 2: Configuring the Computer for Dynamic IP Address
For Windows 2000 and Windows XP users:
1. Click on Start, select Settings and click on Control Panel.
2. Double click on the Network connections icon.
3. Right click on "Local area connection" and click on "Properties"
4. Select " Internet protocol TCP/IP" and click on "Properties"
5. Select the options "Obtain an IP address automatically" and
"Obtain an DNS server automatically"
6. Click OK.
7. Reboot the computer.
8. Now verify the IP address of your computer.
NOTE: For instructions on how to do this, please refer the previous
section.
Does not Pass IP to client - MAC OS
TITLE: Does not pass IP to client
FACT:
You will not be able to get an IP address automatically from the
router and hence access the web interface, if you have disabled the
DHCP server on the router.
If you are using static IP addresses, please make sure that the PC's
IP address is in the same subnet as the router. Please follow thesesteps to check the IP address of the router.
TROUBLESHOOTING STEPS FOR MAC OS X USERS:
STEP 1: Checking the IP Address on the machine
STEP 2: Assigning Static IP address to the machine.
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STEP 3: Resetting the router
STEP 1: Checking the IP Address on the machine
1. Open a terminal window.
2. Type ifconfig.
3. Verify that the ethernet connection has a IP address that is in
the same range as the router.
STEP 2: Assigning Static IP address to the machine
1. Click on the Apple Menu go to System Preferences
2. Change the Show tab to Automatic and the Location to Built in
Ethernet
3. Under the TCP/IP if the Configure is using DHCP and still if it
does not have an ipaddress
4. Change the configure to Manual and then specify an ipaddress to
the machine in the same range as that of the router.
If you do not have a network with static IP addresses and the router
is not providing you with an IP address, then try resetting the
router to factory defaults.
STEP 3: Resetting the router
To reset the router, you need to press and hold the reset button
located on the rear panel of the router for 15 seconds.
Does not Pass IP to client - Windows 9x
TITLE: Does not pass IP to client
FACT:
You will not be able to get an IP address automatically from the
router and hence access the web interface, if you have disabled the
DHCP server on the router.
If you are using static IP addresses, please make sure that the PC's
IP address is in the same subnet as the router. Please follow these
steps to check the IP address of the router:
TROUBLESHOOTING SUGGESTIONS FOR WINDOWS 98/ME USERS
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STEP 1: Checking the IP Address on the machine
STEP 2: Assigning Static IP Address
STEP 3: Resetting the Router
STEP 1: Checking the IP Address on the machine
1. Click on Start and select Run.
2. Type WINIPCFG and click on OK.
3. From the adapter selection drop down on the top of the IP
configuration page, please select your Ethernet adapter.
4. Please make sure that you have an IP address in the same range of
the router.
If the IP address is in a different subnet or if you have an
autoconfiguration IP, then you will have to assign a static IP to the
router. To assign an static IP, please perform the following steps
STEP 2: Assigning Static IP Address
1. Click Start, select settings and click on control Panel.
2. Double click on the Network icon.
3. Select the TCP/IP settings for your ethernet adapter and click
properties.
4. In the "IP Address" tab, please select the option " Specify an IP
address" and type in the IP address and subnet mask for your computer.
5. Click the "Gateway" tab and type the IP address of the router in
the "New Gateway" box. Click on the Add button.
6. Click OK.
7. Click OK in the Network dialog and click on yes to restart your
computer.
If you do not have a network with static IP addresses and the router
is not providing you with an IP address, then try resetting the
router to factory defaults.
STEP 3: Resetting the Router
To reset the router, you need to press and hold the reset button
located on the rear panel of the router for 15 seconds.
Does not Pass IP to client - Windows 2000/XP
TITLE: Does not pass IP to client
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FACT:
You will not be able to get an IP address automatically from the
router and hence access the web interface, if you have disabled the
DHCP server on the router.
If you are using static IP addresses, please make sure that the PC's
IP address is in the same subnet as the router. Please follow these
steps to check the IP address of the router.
TROUBLESHOOTING SUGGESTIONS FOR WINDOWS 2000 USERS:
STEP 1: Checking IP Address
STEP 2: Assigning Static IP Address
STEP 3: Resetting The Router
STEP 1 : Checking IP Address
For Windows 2000/XP users:
1. Click on Start and select Run.
2. Type cmd and click on OK.
3. In the command prompt, please type "ipconfig"
4. Please make sure that the Ethernet adapter has an IP address in
the same range as the router.
If the IP address is in a different subnet or if you have an
autoconfiguration IP, then you will have to assign a static IP to the
router. To assign an static IP, please perform the following steps:
STEP 2 : Assigning Static IP Address
For Windows 2000/XP users:
1. Click on Start, Select settings and click on Control Panel.
2. Double click on Network connection icon.
3. Right click on "Local Area connection" and select properties.
4. Select "Internet protocol TCP/IP" and click properties.
5. Please select the option "Use the following IP address" and type
in a IP address for your computer in the same range for your router.
6. Now select "Use the following DNS address" and type in the DNS
server address. The prefererd Dns will be the router ipaddress and
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the Alternate Dns will be 4.2.2.2.
7. Click OK.
If you do not have a network with static IP addresses and the router
is not providing you with an IP address, then try resetting the
router to factory defaults.
STEP 3: Resetting The Router
To reset the router, you need to press and hold the reset button
located on the rear panel of the router for 15 seconds.
First Time Setup - MAC OS
TITLE: FIRST TIME WIRED/WIRELESS INSTALL OR SETUP
TROUBLESHOOTING SUGGESTIONS:
Step 1: Requirements and Connectivity
Step 2: Checking the IP Address
Step 3: Logging on to the Router Page and setting up the Internet.
Step 1: Requirements and Connectivity
You need to prepare these three things before you begin your setup
1. Have active Internet service such as that provided by an cable orDSL broadband account.
2. Locate the Internet Service Provider (ISP) configuration
information if it is a DSL account.
3. Connect the router to a cable or DSL modem and a computer and
check the status of the LEDs on the Router as described in the manual
as explained in the instruction manual.
Step 2: Checking the IP Address
Follow these steps to check the IP address of the router(The IP address of the router will be specified in the instruction
manual supplied with the router ).
For MAC OS X users:
1. Click on System Preferences and click on Network.
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2. Under Location, select Automatic and Built-in Ethernet (or) any
other wireless adapter used under Show.
3. Below the TCP/IP tab, choose Using DHCP under Configure.
4. Make sure the IP address and the Router Address are in the same
range (192.168.X.X ).
Step 3: Logging on to the Router Page and setting up the Internet
1. Open a Page of a Web Browser like Internet Explorer or Netscape
Navigator.
2. Connect to the router by typing http://192.168.0.1 in the address
field of Internet Explorer or NetscapeNavigator and click Enter.
3. When prompted,enter admin for the router user name and password
for the router password, both in lower case letters.
4. You will see a setup page opening up. Choose Yes below the option
that asks "Do You Want The Smart Setup Wizard To Try And Detect The
Connection Type Now?" and click Next.
5. The Setup Smart Wizard will report the type of connection it
finds. The options are
PPPOE Detected, if the connection require a login using protocols
such as PPPoE, PPTP, Telstra, or Bigpond broadband connections.
Dynamic IP Detected, if the connection uses dynamic IP address
assignment.
Fixed IP Detected, if the connection uses fixed IP address
assignment.
PPPoE Smart Wizard-Detected Option:
If the Setup Smart Wizard discovers that your ISP uses PPPoE,
click Next and follow these steps:
a. Enter the Account Name, Domain Name, Login, and Password as
provided by your ISP and change the Idle Timeout to Zero.
b. Click the Apply button. The page will re-load automatically after
few seconds. Click Test to test your Internet connection.
c. The NETGEAR website will appear within a minute.
Dynamic IP Smart Wizard-Detected Option:
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If the Setup Wizard discovers that your ISP uses Dynamic IP
assignment, click Next and follow these steps:
a. The page will appear with Account Name, Domain Name and all other
details with Apply, Cancel, Test buttons appearing at the bottom.
b. Click the Apply button. The page will re-load automatically after
few seconds. Now click Test.
c. If the connection is successful, Netgear website will appear
within a minute.
Fixed IP Account Smart Wizard-Detected Option
If the Setup Wizard discovers that your ISP uses Fixed IP assignment,
follow these steps:
a. Enter the IP address, Subnet Mask, Default Gateway and details of
your ISP's Primary and Secondary DNS Server addresses and click Apply.
b. Once the page re-loads itself, click test. If the connection is
successful, Netgear website would be appearing within a minute.
First Time Setup - Windows 9x
TITLE: FIRST TIME WIRELESS/WIRED INSTALL OR SETUP
TROUBLESHOOTING SUGGESTIONS:
Step 1: Checking the Connectivity between the Router and the Computer
Step 2: Checking the IP Address
Step 3: Logging on to the Router Page and setting up the Internet
Step 1: Requirements and Connectivity
You need to prepare these three things before you begin your setup
1. Have active Internet service such as that provided by an cable or
DSL broadband account.
2. Locate the Internet Service Provider (ISP) configuration
information if it is a DSL account.
3. Connect the router to a cable or DSL modem and a computer and
check the status of the LEDs on the Router as described in the manual
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as explained in the instruction manual.
Step 2: Checking the IP Address
Follow these steps to check the IP address of the router(The IP
address of the router will be specified in the instruction manual
supplied with the router )
For Windows 98/ME users:
1. Click on Start and select Run.
2. Type WINIPCFG and click on OK.
3. From the adapter selection drop down on the top of the IP
configuration page, please select your Ethernet adapter.
4. Make sure the IP address and the default gateway are in the same
range(192.168.X.X ) and note them down. Click OK.
5. Type the command ping . Click
Enter
6. There would be 4 lines of " Reply from.", if the connectivity is
good.
Step 3: Logging on to the Router Page and setting up the Internet:
1. Open a Page of a Web Browser like Internet Explorer or Netscape
Navigator
2. Connect to the router by typing http://192.168.0.1 in the address
field of Internet Explorer or Netscape Navigator and click Enter.
3. When prompted,enter admin for the router user name and password
for the router password, both in lower case letters.
4. You will see a setup page opening up. Choose Yes below the option
that asks "Do You Want The Smart Setup Wizard To Try And Detect The
Connection Type Now?" and click Next.
5. The Setup Smart Wizard will report the type of connection it
finds. The options are:
PPPOE Detected, if the connection require a login using protocols
such as PPPoE, PPTP, Telstra, or Bigpond broadband connections.
Dynamic IP Detected, if the connection uses dynamic IP address
assignment.
Fixed IP Detected, if the connection uses fixed IP address assignment.
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PPPoE Smart Wizard-Detected Option:
If the Setup Smart Wizard discovers that your ISP uses PPPoE, click
Next and follow these steps
a) Enter the Account Name, Domain Name, Login, and Password as
provided by your ISP and change the Idle Timeout to Zero.
b) Click the Apply button. The page will re-load automatically after
few seconds. Click Test to test your Internet connection.
c) The NETGEAR website will appear within a minute.
Dynamic IP Smart Wizard-Detected Option:
If the Setup Wizard discovers that your ISP uses Dynamic IP
assignment, click Next and follow these steps
a) The page will appear with Account Name, Domain Name and all other
details with Apply, Cancel, Test buttons appearing at the bottom.
b) Click the Apply button. The page will re-load automatically after
few seconds. Now click Test.
c) If the connection is successful, Netgear website will appear
within a minute.
Fixed IP Account Smart Wizard-Detected Option:
If the Setup Wizard discovers that your ISP uses Fixed IP assignment,
follow these steps
a) Enter the IP address, Subnet Mask, Default Gateway and details of
your ISP's Primary and Secondary DNS Server addresses and click Apply.
b) Once the page re-loads itself, click test. If the connection is
successful, Netgear website would be appearing within a min
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