Why N3 Voice Services
Exploit the NHS investment in the N3 network
Set common standards
Focuses on local needs
Provides an integrated network to establish anational roadmap
Enable NHS staff to work in new ways: Streamlining communications and
encouraging collaboration In more places Enhancing efficiency Allowing organisational flex
N3 – Quality of Service (QOS)
The QoS model has been designed to support real time communications such as telephone calls and video conferencing
Concurrent voice calls over N3 catalogue
Cat No Day 1 Voice Ch Max Delivery
N3-2-21 Hosted Voice 2 Voice (64K) DSL 256k
N3-2-22 Hosted Voice 2 Voice (64K) DSL 512k
N3-2-23 Hosted Voice 1 Voice (32K) DSL 1M
N3-2-24 Hosted Voice 10 Voice (320k) PC 2M
N3-2-25 Hosted Voice 10 Voice (320k) PC 2M
N3-2-26 LGS 10 Voice (DPNSS)*
30 (10) Voice channels Ethernet 10M
N3-2-27 LGS 10 Voice (DPNSS)*
30 (10) Voice channels Ethernet 100M
N3-2-28 LGS 10 Voice (DPNSS)*
60 (10) Voice channels Ethernet 100M
N3-2-29 LGS 10 Voice (DPNSS)*
90 (10) Voice channels Ethernet 100M
The standard QoS model gives:
HV
SL
GS
The Key Services
Connectivity to existing telephony infrastructures DPNSS 10 voice channels
Rental based managed service Utilising existing N3 routers where possible Access to F2M central gateway services Free on-net calls
Local Gateway Service
The Key Services
Fully managed range of handsets Centralised or local PSTN access Managed PoE LAN provided Utilises existing N3 routers where possible Template approach or bespoke design option Voicemail option Rental based costing Access to F2M central gateway services Free on-net calls
Hosted Voice Service
The Key Services
N3 TransformedCatalogue Item
Data devices
N3 Voicechannels
Maximum number of telephone Handsets
MaximumLocalPSTN
Channels
N3-2-21 1-3 2 4 1 x BRI= 2 voice channels
N3-2-22 4-9 2 8 2 x BRI= 4 voice channels
N3-2-23 10-19 1 15 4 x BRI= 8 voice channels
N3-2-24 20-49 10 40 1 x PRI=30 voice channels maximum
N3-2-25 50-99 10 60 1 x PRI=30 voice channels maximum
Hosted Voice Service - Templates
The Key Services
On average 70% of an NHS Trusts call spend is on F2M* F2M gateway routes calls from N3 to mobile users Outgoing traffic only Access is available to LGS and HVS connected sites N3SP working with key mobile suppliers (Phase 1: O2) Provides compelling mobile tariff’s No volume commitmentCalls charged to end customer (site/trust)
* Voice savings consultancy figures for 2005
Fixed to Mobile Gateway
1. Fundamental Products & Services
Three Stages of Deployment
2. Extended Products & Services
3. Prospective Future Products & Services
N3 Voice Services Roadmap
N3 Voice Services Roadmap
Launch
Local Gateway Service10 Channel PBX ConnectivityF2M GatewayHosted Voice ServiceCOINs and large sitesVoicemailPSTN Break-in/out
Connects existing TDM based PBXs using DPNSS signalling.Available for Ethernet based catalogue services N3-2-26 to N3-2-29
Calls are routed to a central gateway linked to a Mobile Network Operator (MNO).
Centrally managed Hosted Voice Service.Choice of 3 IP handsets. Templates for sites with catalogue service N3-2-21 to 25
HVS requirements will be captured and acustom deployment planned with the customer.
Entry level voicemail capability
PSTN connectivity options at the customer’s site for the Hosted Voice Service
Fundamental Products & Services
N3 Voice Services Roadmap
Post-launch
<3 months“Blended Voice” Gateway<4 monthsSurvivable Remote Site Telephony<6 monthsLGS Flexible channelsLGS H323 connectivityLGS 10 channel connectivity for 2MbpsLGS & HVS co-location
Calls are routed to a central gateway which links to the PSTN and MNOs.
If HVS fails at a site the local switch allows local extensions to continue working and PSTN lines are mapped to specific extensions.
Connects existing TDM based PBXs using DPNSS signalling. Available for ethernet catalogue services N3-2-26 to N3-2-29Channels can be flexed up or down in multiples of 10 within limitations of catalogue service.
Connection of customers’ own voice switches supporting the H323 signalling standard will be possible based on a N3SP defined list of supported capabilities
Connects existing TDM based PBXs using DPNSS signalling. Available for 2Mbps catalogue service N3-2-24 to 25
Local Gateway and Hosted Voice Services co-located at a customer site
Fundamental Products & Services
N3 Voice Services Roadmap
Post-launch
Extended Products & Services
<6 months:On-line Directory Service<9 months:SoftphoneSIP TrunkingMobile to Fixed (M2F) callsTarget end-Oct 2007:(H-UCS) Deployment<3 mths after H-UCS:Self-serve for HVSExtension mobility
Customer access to an online system
An appropriate headset and a software client on a PC replicates the features of an IP handset.
Connectivity for existing customer switches supporting the SIP signalling standard.
Calls made from mobiles routed through a central gateway and then across N3 to their destination.
A new platform becomes available offering new features and services.Hosted – Unified Communications System (H-UCS)
Authorised users will have online access to a tool for changing features on IP handsets.
A customer on the move can register an alternative handset on the system. This transfers his incoming number and phone features to the new handset.
N3 Voice Services Roadmap
Future
Prospective Products & Services
Voice and video conferencingDual mode – fixed and wireless workingVoicemailCall centre functionalityPresenceAnalogue phone supportHomeworkerXML StreamingIntegration with National ApplicationsCentralised call recording
User controlled facility to establish calls and videoconnections with more than two participants.
Unanswered or diverted calls to a normal handset are transferred to a mobile device using wireless LAN or GSM connectivity.
Additional features supported, e.g. email access to the voice mailbox.
Support for distributed call centre deployments requiring Automatic Call Distribution (ACD)
Visibility of a users status with integrated desktop applications federated with the N3 Voice infrastructure
Connectivity options for specific analogue signalling stds.
New connectivity options for teleworkers
Streaming of web content and general informationto the screens on IP handsets.Explore possibilities of using N3 Voice Services tomeet the voice requirements associated with national data applications. Computer Telephony Integration CTI)
Centralised recording and archiving of calls to meetregulation and for subsequent legal or financial purposes.
Pricing principles LGS & HVS
3 elements
Non recurring charges NRC (i.e. Connection) Monthly Recurring Charges MRC (i.e. ongoing service) Usage (i.e. call costs)
What’s included in the service?
Equipment Installation Repair Management Helpdesk On site & On net calls which do not have a usage charge Platform Refresh
Making voice happen
Support and collateral at :
www.n3.nhs.uk/n3voiceservices
N3 helpdesk 0800 085 0503 Option 3
Your N3SP client engagement manager
Developing a converged network with the NHS for the NHS
Is VoIP a realistic technology for the NHS?
The challenge is to allow NHS organisations to join together to deliver wider benefits and new solutions whilst embracing a common set of standards
NW Coins
Worcester Essex
Wolverhampton Hospitals
Guys & St Thomas
YorkSunderland
NHS CFHNHSD
Barts
Mid Cheshire Suffolk Shared Services
There are many existing examples of NHS organisations that have deployed converged/IP voice services locally.
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