Multicultural HealthIntroduction
Introduction This presentation is the first of 4 in
this unit. It introduces multicultural health
and reinforces the multicultural nature of our work place.
Learning Objective
Increased awareness of the size and
demographics of the multicultural community in
Queensland.
Introduction
Understanding the impacts of culture on health is important if we are to deliver effective care to our growing multicultural community in Queensland
Let’s start by looking at the multicultural community in Queensland
The Data Queensland is a culturally and linguistically
diverse state 17.9 % of Queenslanders are born overseas
with 7.8% speak a language other than English at home.
In Queensland Health workforce people from culturally and linguistically diverse backgrounds (CALD) make up 13.1 %.
The DataBased on Queensland population on average
1 in every 3 patients was born overseas or has a parent who was
1 in every 10 patients speaks a language other than English at home
1 in every 20 patients does not speak English well or at all
Work force = 1 in 10 have a non English speaking background (NESB)
What does Queensland Health expect of you
Culturally competent staff:This is achieved when you are able to work
effectively with people from a cultural background different to your own, and your workplace supports you to do this through its policies and procedures
More than just awareness of cultural differences
Five Cross Cultural Capabilities
Context•Knowledge •Skills •Behaviour
Collaboration•Knowledge •Skills •Behaviour
Cultural understanding
•Knowledge •Skills •Behaviour
Communication•Knowledge •Skills •Behaviour
Self reflection•Knowledge •Skills •Behaviour
Health Service Response Health services need to be
Culturally appropriate Responsive Safe
Effective team work means we need to know
how to work with and across diverse cultures Multiculturalism is no longer a ‘minority’
issue
Health service response The need for cultural capability is
recognised in the Australian Charter of Healthcare Rights.
The most relevant right for health services is “the care provided shows respect to me and my culture, beliefs, values and personal characteristics.
Extra resources Multicultural Queensland - Making a world of
difference ( http://www.multicultural.qld.gov.au/media/maq_making_world_difference_policy.pdf )
Language policy - http://www.health.qld.gov.au/multicultural/policies/language.pdf
code of code policy - http://www.health.qld.gov.au/about_qhealth/cc2006web.pdf
newly released Australia Health Care Charter: http://www.health.gov.au/internet/safety/publishing.nsf/Content/com-pubs_ACHR-pdf-01-con/$File/17388-roles.pdf
Activity 1- Instructions:Make a list of all first name and the cultural
backgrounds of the people you have had contact with in the last 2 weeks
1.From your clients/community including family /agencies or
2.Queensland Health staff that you work with or normally work with.
Workplace Diversity Activity
PROPERTIESOn passing, 'Finish' button: Goes to Next SlideOn failing, 'Finish' button: Goes to Next SlideAllow user to leave quiz: After user has completed quizUser may view slides after quiz: At any timeUser may attempt quiz: Unlimited times
Conclusion
This presentation has set the scene for the multicultural environment health professionals work in.
The next presentation defines culture and multiculturalism
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