Model Program
My Best Friend's Closet LGBT Outreach & Thrift
April R. Bayer
University of New England
Contents
Overview of Purpose and Design
Theoretical Framework
Detail of Action Plan
Detail of Evaluation Plan
Overview: Mission To provide peer and professional
interventions from a community-
based LGBT center with the end
goal of helping individuals cope
and the community to be more
LGBT culturally competent. There
will be a funding component from
an affiliated second-hand retail
outlet.
Overview: Context
To Improve the Mental Health of LGBT Individuals Cope via:
Group and Individual sessions
Resource for Professional Trainings
Inform Community of Cultural Competence
Retail store as Partial Funding Source
Connect Local LGBT Individuals to Bolster Community
Community Sexuality Education for Rape & STD's
Long-term Goal: Use Organization as a Platform to
Advocate Legislatively
Overview: Need
LGBT Community-based Intervention in
Location which has No Duplicate
Services
Disconnect within Community
Safe Place for LGBT Individuals to Share
Clinical Aspect will Serve all Ages
Community Cultural Bias Needs to be
Educated
Overview: Resources
Financial:
• Retail store
• Community
Donations
• Grant Funds
• Bank Loan(s)
Overview: Resources
Human Power:
Community Involvement
Credentialed Professional
Staff
Qualified Retail Staff
Volunteers
Overview: Resources Miscellaneous:
• Structural Facility
• Donated Goods
• Store Fixtures
• Processing Materials
• Office Supplies
• Electronic Equipment
• Educational Materials
• Donation Vehicle
Overview: Constraints
Social Phobia Associated with
LGBT
Funding Availability
Ensured Adequate Operating
Space
Community Resistance Due to
Intolerance
Overview: Activities
Individual/Group Sessions
Social Club(s)
Community Booths
Pride Events Participation
Education on Sexuality, Rape, & STD's
Professional Cultural Competency Trainings
Retail Thrift Shopping Experience
Overview: Effects
Increased Positive Mental Health Status for
Clients and Community
Increased Community/Professional Cultural
Competency
Decreased Hate Crimes
Increased STD/Rape Knowledge
Decrease Prevalence of LGBT Suicide
Overview: Outputs
Cycle of Interventions Processes
Strengthened Community Connections
Macro Advocacy for LGBT Equality
Professionals Gaining from Competency
Trainings
Retail Profit
Overview: Logical Model
Theoretical Framework
Reversed Logic Concept
Value & Methods of Change are Identified with the Solutions to “How”
Questions are being Answered for the Program Structure
Practice Theory
Narrative Approach
Family Systems Approach when Warranted
Cognitive-Behavioral and/or Dialectical-Behavior Interventions
Strength-Based Solution-Focused Goals, when Needed
Modernist Psycho-Dynamic Theory Rooted in Understanding
Developmental Needs
Theoretical Framework Cont. Evaluation Approach: Empowerment Evaluation Principles
Improvement by means of Intermittent Efficacy Surveys
Community Ownership by means of Open Program Planning Meetings
Inclusion by means of Complete Staff Input for Programs & Policies
Democratic Participation by means of Robert's Rules During Meetings
Social Justice by the Pursuit of LGBT Equality in Local Legislature
Community Knowledge by means of Educational Trainings and Mission Advocacy
Evidence-Based Strategies by Implementing Scholarly Research into Programming
Capacity Building by means of Professional Competency Staff Trainings
Organizational Learning by means of Regular Trainings for All Employees
Accountability by means of Evaluations and Restructuring, if Needed
(Wandersman et al., 2004)
Action Plan Overview Plan Steps:
Step One: Researching Demographic Needs &
Securing Funds
Step Two: Hiring & Training Staff for Retail &
Clinical Aspects
Step Three: Securing Merchandise & Method of
Replenishment
Step Four: Marketing Store & Clinical Services
Step Five: Maintaining Client Relationships &
Retail Success
Action Plan TableAction Steps By Whom By When Resources and SupportResources and Support
Available/NeededPotential Barriers or
Resistance
Step 1:Researching Area for
Demographic Needs & Securing Grant/Donor/Loan
Funds to Begin Project.
Program Coordinator 5/1/15 Educated Staff to Conduct Grant/Financial Tasks,
Library for Research, Access to Computer/Fax
Available Grants, Private Donations, Bank Lender
Step 2:Secure Building and
Logistics
Program Coordinator 08/01/15 Staff, Computer for Research, Funds
Building up to Code, Working HVAC System,
Clothing/wares Fixtures, Processing Equipment,
Registers, Hangers
Step 3:Hiring and Training Staff for Retail and Clinical Areas.
Program Coordinator 08/01/15 Local University, Computer for Research, Funds
Clinical Program Manual, Retail Training Manual,
Employee Policy Manual, Insurance Plan/Benefits
Package, System for Evaluations for All
Employees & Interventions
Step 4:Securing Merchandise and a Method of Replenishment.
Program Coordinator & Staff 11/01/15 Staff, Demographic Information, Funds
Second-hand or New Merchandise Items,
Donation Kiosks, Staff for Solicitation
Step 5:Marketing the Area for Those Interested in the
Retail and Outreach Services.
Program Coordinator, Staff, & Volunteers
8/1/15 & There-forward
Staff, Computer, Funds Printing Supplies, Email Contacts, TV Public Access
Spot
Step 6:Maintaining Client
Relationships as well as Retail Success.
Program Coordinator, Staff, & Volunteers
11/1/15 & There-forward
Educated Professional Clinicians, Personable Efficient staff, Effective
Programs, Enjoyable Retail Space, Funds
Program Evaluations, Consumer Satisfaction
Surveys, Revolving Sources of Merchandise
Evaluation Plan: Subjects
Understanding of Who & How many Individuals Participate, Completes, &
Retained for Programing & Consuming
Client & Consumer Satisfaction
Program Efficacy
Volunteers
Donations
Funding Income
Community Impact
Evaluation Plan: Measures Structured Interviews
Direct Observation
Archival Records
Case Studies
Surveys
Time Series
Pre/Post Testing
*Program & Retail Efficacy will be Measured at Varying Intervals Based upon Subject &
Need
Evaluation Plan ContinuedKey Evaluation Key Evaluation
Question(s)Question(s) Type of
Management Information and
Evaluation Measure(s)
Survey / Survey / ScaleScale
Structured Structured InterviewInterview
Self Self Report / Report /
LogLog
Direct Direct ObservationObservation
Archival Archival RecordsRecords
Case Case StudyStudy
Pre- Pre- and/or and/or Post-Post-test test
Time Time SeriesSeries
Planning and Implementation
Issues
Descriptive and Process Measures
1. Who participates? Is there diversity
among the participants?
A. Clinical Clients: LGBTQ Individuals
and Concerned Family/Friends
X X X X
B. Retail Consumers: Open
to All Individuals
X X X
2. Why do participants
enter and leave the program?
A. Participants' Reasons for
Starting/Stopping Services
X X X
B. Consumers' Reasons for
Patronage/Goods Donation
X X
3. Are there a variety of
service and alternative activities
generated?
A. Individual Interventions,
Perpetual Weekly Open Group
Sessions, Weekly Social Club Meetings
X X X X
Evaluation Plan Continued
Assessing Attainment of Objectives
Outcome Measures Survey / Survey / ScaleScale
Structured Structured interviewinterview
Self Self Report / Report /
LogLog
Direct Direct ObservationObservation
Archival Archival RecordsRecords
Case Case StudyStudy
Pre- Pre- and/or and/or Post-Post-test test
Time Time SeriesSeries
1. How many people
participate?
A. Participation Numbers for
Individual and Group Activities
X X X X X
B. Participation Numbers for
Consumers and Goods Donors
X X X
2. How many hours are
participants involved in service and activities?
A. Individual Sessions Subject to
Need, Groups Sessions are One to
Two Hours
X X X X X
3. How many hours are volunteers donating to
reduce overhead?
A. University Courses/Clubs
which offer Volunteers
X X X
4. Is retail revenue
enough to cover operation
costs?
A. Goods Donations, Consumer
Totals/Purchases
X X X
Evaluation Plan Continued
Impact on Participants &
Consumers
Outcome Measures Survey / Survey / ScaleScale
Structured Structured interviewinterview
Self Self Report / Report /
LogLog
Direct Direct ObservationObservation
Archival Archival RecordsRecords
Case Case StudyStudy
Pre- Pre- and/or and/or Post-Post-test test
Time Time SeriesSeries
1. How do behavior and
attitudes change as a
result of participation in the program?
A. Individual & Groups Sessions
Report Positive Impacts
X X X X X X X
B. Consumers Supporting Mission
X X X
2. Are participants
satisfied with the experience?
A. Satisfaction Reports from Clients
& Consumers
X X X
3. What is the long term
participation?
A. Clients Continuing with Services and Completing
Treatment Goals
X X X X X X
B. Consumers whom Repeat
Patronage
X X X X
Evaluation Plan Continued
Impact on Community
Outcome Measures Survey / Survey / ScaleScale
Structured Structured interviewinterview
Self Self Report / Report /
LogLog
Direct Direct ObservationObservation
Archival Archival RecordsRecords
Case Case StudyStudy
Pre- Pre- and/or and/or Post-Post-test test
Time Time SeriesSeries
1. What resulted from the program?
A. Quality of Life Improvement for
Clients, Community Awareness,
Legislative Policy Changes via
Advocacy (Once Established)
X X X X X X X
2. Do the benefits of the
program outweigh the
costs?
A. Cost Benefit Data X X X
3. Is the community
satisfied with the participants and the service they provided?
A. Satisfaction Ratings from
Community at Large
X X
Reference
Wandersman, A., Keener, D. C., Snell-Johns, J., Miller, R. L., Flaspohler, P., Liuet-Dye, M., Mendez, J., Behrens, T., Bolson, B., & Robinson, L. (2004). The principles of empowerment evaluation; chapter 8: Empowerment evaluation: Principles and action. New York: Guilford Publications.
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