| ©2014 Mitel. Proprietary and Confidential. | ©2014 Mitel. Proprietary and Confidential.
Demo Guide Outline
2
• MarWatch Overview
• Supported Devices & Applications
• Login & Key Dashboard Views
• Device pages - Common elements - MiVoice Business - Server - Router - Probe
• Remote IP Testing Tools
• Reports
| ©2014 Mitel. Proprietary and Confidential. | ©2014 Mitel. Proprietary and Confidential.
MarWatch Snapshot
3
Secure Remote Access
• Reduce costs by eliminating up to 80% of onsite visits.
24/7 Performance
Monitoring • Detect problems BEFORE service quality is
impacted.
Real-time Alerts &
Testing Tools • Fast problem-to-resolution & better use of IR
resources.
Detailed Reporting
• Quality, timely & professional performance reports for customers.
Fault & Performance Management software for Mitel business communications solutions.
| ©2014 Mitel. Proprietary and Confidential. | ©2014 Mitel. Proprietary and Confidential.
Supported Devices & Applications
4
MiVoice Business
MiVoice 250
MiCollab MiContact
Center (Business/Enterpris
e)
MiVoice Border Gateway
(SIP & Teleworker VQ)
Mitel Business Dashboard
MiVoice Call Recording
(Oaisys)
Managed Ethernet Switches
Servers (Windows, Linux)
Routers (Cisco, Adtran)
Uninterruptible Power Supplies
(UPS)
Innovation InnLine Voice Mail
Red Box Call Recorder
MITEL THIRD-PARTY
* Third-party device support available with Mitel MarWatch product.
| ©2014 Mitel. Proprietary and Confidential. | ©2014 Mitel. Proprietary and Confidential.
Login
5
https://mitelcanada-demo.marwatch.net/ Email: Password:
| ©2014 Mitel. Proprietary and Confidential. | ©2014 Mitel. Proprietary and Confidential.
Main Dashboard Main Menu
• This is the top-level view used by a channel partner or service provider to view all customers
Alarms color coded by severity and can be
filtered to view latest alarms.
Map view shows locations with status (red=critical,
orange=major, green=clear,
blue=indeterminate.
Find any device quickly – search on type, name, IP address, description.
Status summary for devices in each container
– containers group devices by customer,
region, etc.
| ©2014 Mitel. Proprietary and Confidential. | ©2014 Mitel. Proprietary and Confidential.
Customer Page
*
Navigate to a Customer page:
• Customers can view the status of their monitored devices from this page.
| ©2014 Mitel. Proprietary and Confidential. | ©2014 Mitel. Proprietary and Confidential.
Device Pages – Performance Monitoring Metrics
8
• Most of the devices that MarWatch monitors include basic performance monitoring metrics such as: • Disk usage • Ping time • Interface statistics • CPU & Memory
Utilization
Insight into key indicators of problems that can impact devices and the network.
| ©2014 Mitel. Proprietary and Confidential. | ©2014 Mitel. Proprietary and Confidential.
Device Pages – Other Common Elements
9
• Other common elements: • Device Info • Remote Access • Alarms
Device Info
Remote Access
Alarms
• Color coded by severity • Optional ticket #
One click remote access to device.
IP address and associated Probe.
System name and description.
MarWatch license info for this device.
Click for detailed list of alarms, with duration.
| ©2014 Mitel. Proprietary and Confidential. | ©2014 Mitel. Proprietary and Confidential.
Device Page – MiVoice Business
Navigate to a MiVoice Business page from the Customer page:
Backups are an option for MiVoice Business.
In addition to remote access, remote MiVoice Business can be accessed via ESM.
Voice quality summary for all calls by month, week, day or hour.
License usage data for MiVoice Business components.
| ©2014 Mitel. Proprietary and Confidential. | ©2014 Mitel. Proprietary and Confidential.
Device Page - Server
11
Navigate to a Server page from the Customer page:
• Key server performance indicators at-a-glance.
| ©2014 Mitel. Proprietary and Confidential. | ©2014 Mitel. Proprietary and Confidential.
Device Page - Router
12
Also includes: • CPU/Memory
utilization • Alarms • Ping Time
Outgoing bandwidth and dropped traffic data provides snapshot of router performance.
Interface Statistics for each router port.
Navigate to a Router page from the Customer page:
*You can also find a device using the search function – by name, type or IP address.
| ©2014 Mitel. Proprietary and Confidential. | ©2014 Mitel. Proprietary and Confidential.
Device Page - Probe
13
• To retrieve data from monitored devices, a software ‘Probe’ must be installed either on a server in the Customer’s LAN, or on a dedicated hardware appliance from Martello.
Navigate to a Probe page from the Customer page:
| ©2014 Mitel. Proprietary and Confidential. | ©2014 Mitel. Proprietary and Confidential.
Remote IP Testing Tools
14
Tab through available tools: - Ping - Traceroute - MTR *NEW* - ifTop *NEW* - DNS Lookup
Easy access via main menu.
Pinpoint the source of a problem more
easily, for faster resolution.
| ©2014 Mitel. Proprietary and Confidential. | ©2014 Mitel. Proprietary and Confidential.
Reports
15
• Access Reports via the main menu
• Reports can be created by Container, by Reseller, by Customer or by Device.
• On demand, monthly or weekly
• PDF or Excel emailed to designated recipient
THANK YOU
The information conveyed in this presentation, including oral comments and written materials, is confidential and proprietary to Mitel® and is intended solely for Mitel employees and members of Mitel’s reseller channel. If you are not a Mitel employee or a Mitel authorized PARTNER, you are not the intended recipient of this information and are not invited to the conference, and cannot participate in or listen to and/or view the presentation. Please delete or return any related material. Mitel will enforce its rights to protect its confidential and proprietary information, and failure to comply with the foregoing may result in legal action against you or your company.
Top Related