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Mitel Your AssistantSales Training
Overview
Your Assistant Sales Training 2
Visions of Convergence
Imagine controlling a telephone or conference call using
simple drag-and-drop commands?
Or knowing who is calling and being able to quickly
review your communication history with that contact
before answering the call?
Or even knowing the real-time availability status of
employees within the enterprise before placing the call?
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Your Assistant (YA)
A desktop application that provides an intuitive interface
to manage real-time communications– Control calls using simple mouse clicks or drag and drop
commands
Provides the flexibility to communicate the way you want
and how and when others communicate with you– Review communication history before answering calls
– See the availability status of individuals before making the call
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YA — Leading Convergence
“Mitels’ score for softphone … is by
far, the best score among
competitors”
“In general interactive voice quality
on softphones tends to be below the
toll quality rating of 4.0. — Mitels’
4.83 score is truly outstanding”
– Miercom Report Feb 6 ‘04
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But Why, Eh? The Market is Expanding...
IP PBX market is expected to grow to $3.9 billion in
revenue by 2005
VoIP will account for approximately 75% of world voice
services by 2007
Pricing, ease of use, administration and applications will
drive the adoption of LAN telephony
Applications will drive VoIP growth!Applications will drive VoIP growth!
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In short? Applications!In short? Applications!
Users Are More Demanding
What do users want? More access to their contacts
More information at their fingertips
The benefits of integrating data and telephone
To be able to send and receive data via faxes and e-mail from
and to anywhere on the planet, and Internet access to go
If a phone can store 100 phone numbers, why not 1,000, with
addresses, to-do lists and schedules?
And if a handheld device can store 1,000 numbers and
addresses, why can't it also make a phone call?
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Introducing…
3300 ICP(Min Release 3.3)
Your Assistant
+
Our Solution?
= True value of VoIP= True value of VoIP
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Why Buy Your Assistant?
It's about YOU…the user
Multiple call handling
Increased likelihood of
successfully communicating
Simplified interface to complex
call control features
Enhanced collaboration experience
Database searches for immediate access to information
relevant to incoming caller
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Why Sell Your Assistant?
It's about YOU…the reseller
Compelling buyer benefits
Stay competitive in the end-user space
Electronic distribution provides easy and inexpensive
installation
Modular upgrades that expand functionality of current
release - that drives platform sales
Future - customize to reflect a company's brand, push
messages to end-users through browser, or
communicate in multiple languages
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The Dawn of a New Evolution
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Mitel Your AssistantSales Training
Server Versus Client
Your Assistant Sales Training 12
Your Assistant Past and Present
Previously Your Assistant was a client-based application– Full application resided on the individual users PC / laptop
Two versions of Your Assistant existed– Your Assistant (desk phone) and Your Assistant PRO (softphone)
Your Assistant is now a server-based solution– Provides Enterprise features and functionality
– Presence and Availability Management (PAM)
– Secure File Sharing and Instant Messaging (IM) Chat
Your Assistant is now a modular-based solution– Simply add-on new modules to the solution as desired
– Your Assistant Softphone — no longer called PRO
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Your Assistant Server
The YA Server extends new presence and availability
functionality to enterprise users
– Server-based users only — no client-based support*
Your Assistant Server
3300 ICP
*See Notes for Details
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Your Assistant Server
Head OfficeHead Office Branch OfficeBranch Office
The Your Assistant server has no limit on the number of 3300 ICPs connections
Each server can support up to 1000 Your Assistant users
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Minimum Requirement Specifications
Teleworker, 5700, and Ops Teleworker, 5700, and Ops Man servers are unable to Man servers are unable to
accommodate Your accommodate Your Assistant Assistant
YA stand alone server YA stand alone server requiredrequired
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LAN 3300 ICP 3300 NSU
SX-2000 Peripheral Node
4025 Phone
PC with YA
DNIC Phone Support
Your Assistant can now be used with Mitel Superset
phones (DNIC) on the SX-2000 peripheral cabinet
connected to a 3300 ICP Controller
Phones are supported are 4015, 4025, 4150
Coming soon - Support on the SX-200 ICP!!Coming soon - Support on the SX-200 ICP!!
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Mitel Your AssistantSales Training
Features
Your Assistant Sales Training 18
Your Assistant Features
Your Assistant
Drag & drop call management
Call forwarding profiles
Right-click call number options
CLID screen pop
Call timer and annotation
Detailed call history logs
Presence and Availability
Secure IM Chat & File Sharing
Personal Information Manager &
Corporate Directory Integration Connectivity & Personalization
Your Assistant Softphone
All the basic YA features, plus
– IP-based software telephone
– Call recording as .wav file
=New!
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Navigating the Interface
People Section
Quick Connector Box
History Section
Settings Section
Communications Section
Menu Bar
Slide Out Dial Pad
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Status Tray Icons
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CLID Screen Pop
Answering a call opens a communications window. This window
provides you with visual status and controls for handling the call.
When a call comes in, a pop-up window lets you
know who is calling.
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CLID Screen Pop and PIM Integration
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Personal Information Manager (PIM)
YA can retrieve caller information directly from the PIM
so that callers are identified before being answered and
also so that the call can be correctly logged
Personal Information Manager integrates with
– Outlook 97 or greater
– Lotus Notes R5 and R6
– ACT! 2000
– LDAP (Microsoft Active Directory)
– Corporate Directory List
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PIM Integration Indexing
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Quick Connect
The quick connect field operates much like the address field in
Internet Explorer. You can simply type in the destination you want, or you can drop down the list of up to
20 recently dialed numbers.
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Favorites (Speed Dials)
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People List
The People List is a two-part offering:1. Personal Contacts2. Corporate Directory
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Presence and Availability
The People window provides
State of users phone– Available (on hook) /
busy (off hook)
Status advisory messages– In a meeting / At my desk /
Out of Office
PC presence for secure Instant Message (IM)– Online / Away / Busy / Offline / File Sharing
– Also have integration with MSN availability (non-secure)
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Secure Instant Messaging
Your Assistant provides
convenient chat
communication with other
Your Assistant users, if
you and those other users
have Chat enabled
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Visual Conference Call Management
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Visual Conference Call Management
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Call Forward Profiles
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Call Forward Profiles
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Do Not Disturb
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Call Timer and Annotation Calls can be timed or annotated for future reference.
All information is stored in a detailed call log.
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Call Recording Calls can also be recorded – the caller hears a tone to signal that you
are recording. This feature is available with the Softphone module only.
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Call Logs
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Call History
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Configurable Interface
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Customize Your Assistant
Users can tear-off shutters (click and drag) to position
them independently on the screen
Parent window automatically resizes itself to fit the
remaining items
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Your Assistant Modules
Video Conferencing
Audio ConferencingData Collaboration Your Assistant
3.x
Softphone
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Your Assistant Modules
Your Assistant - Base software Presence and Availability Secure Instant Messaging Knowledge Management
Softphone Module
Full featured
IP-based softphone
Audio Conferencing
Module (Future)
Conferencing controls accessible
from YA desktop
Modular format to meet the specific needs of the customerModular format to meet the specific needs of the customer
Data Collaboration
Module(Coming Soon)
Desktop sharing
Video Conferencing
Module(Future)
Video conferencing controls accessible
from YA
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Softphone Module
Enterprises can benefit from call recording capabilities and a software-based IP telephone -
enabling cost savings and increasing worker mobility while enhancing productivity
of staff who travel or roam. Softphone uses a USB and sound card headsets.
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Active Device Call Forwarding
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Legal Disclaimer
Click here for
Teleworker Integration
Your Assistant – You can now control your Teleworker phone when working
remotely using a VPN
Your Assistant Softphone Module only– Using the embedded IP-based softphone, when remotely
connected to the 3300 ICP via a VPN, mobile
users can make and receive calls as though
they were inside the corporate network
– Note: When used in a remote location, YA is not
suitable for providing reliable access to call for emergency
services (i.e. 911, 999 or 112)
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Mitel Your AssistantSales Training
Selling Tools
Your Assistant Sales Training 47
Target Market Exercise
Question: What type of businesses would benefit from
the Your Assistant?
Answer: Any business that...– Has highly mobile Sales / Marketing Senior-level Managers &
Executives
– Provides a service ('one-on-one') e.g. lawyers, securities brokers
– Has team-based knowledge workers
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Lead Generating Questions
Do your employees use MSN Messenger?
What Personal Information Management (PIM) software
are you using?
Do you have a telephone-based customer service
component to your business?
Do you have mobile employees (sales, marketing,
executives, analysts, etc)?
Do your employees frequently participate in meetings,
conference calls, and web conferencing?
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Tools to Help YOU
Available on Mitel Online (MOL)
Flash Demo
Sales Primer
Data Sheet
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Product Certification Procedures
Mitel Your Assistant Certification self-paced program– Pre-requisite 3300 ICP Training
– Certification based on results of a written test
Course available for download June 1, 2004 at:
http://www.ebiz.mitel.com/Extranet/jsp/welcome.jsp
Students receive certification # upon completion – Provide certification number to Mitel CSR
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Product Ordering Procedures
Your Assistant licenses will be sold in bundles – 10, 25, 50 and 100 packs only — no single licenses
Details of all the price changes can be found on MOL –
Your Assistant portal– "Guide To Your Assistant 3.0 Pricing" details price
breakdown of server software and licenses for Your Assistant
and Your Assistant Softphone module
– Also contains details of special offer for existing Your Assistant
2.x customers
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Product Ordering Procedures
CSR checks certification then authorizes licenses on
AMC– Customer Service (fax:613-591-2308)
CSR provides you with Service Account Number (SAN)– Place SAN into your YA server
YA Server talks to AMC and gets licensing details– AMC sends licensing details to your YA server
Download software from Your Assistant MOL portal:
http://www.ebiz.mitel.com/YA/login.jsp
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90-Day Trial Program
Server software & 10 Your Assistant softphone clients
licenses
Available at Your Assistant product portal:
http://www.ebiz.mitel.com/Extranet/jsp/welcome.jsp
Fill out required fields
Download software — 90-day period starts from
download day– No support offered on 90-day demo
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Mitel Your AssistantSales Training
Competition
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Avaya IP Softphone R3
Competitors' Softphones
3COM NBX pcXset Client Software
Cisco IP Softphone 1.3
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Siemens optiClient 130 easyCom
Nortel i2050 Software Phone
Competitors' Communication Management Applications
Alcatel 4980 PC Telephony Application
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Mitel Your AssistantSales Training
Futures
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Future of Your Assistant 2.x
Availability– Effective June 15, 2004 Your Assistant 2.1 will not be available
for sale in NA & LAM
– Only Your Assistant 3.0
Support– Support for installed base of Your Assistant 2.1 and Your
Assistant Pro will continue for one calendar year – Support until June 1, 2005
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it’s about YOU!
Truly a communications management tool for the end user– Drag & drop call management
– CLID screen pop & PIM integration
– Presence and availability management
– Visual conference call management
– Secure Instant Messaging and File Sharing
All future applications will be easily accessed through one intuitive interface
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Your Assistant Modules
Video Conferencing
Audio ConferencingData Collaboration Your Assistant
3.x
Softphone
Available today!Available today!
Coming Soon!Coming Soon!
Future!Future!
Future!Future!
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Perfect for:* Enterprise video requirements* Multi-location collaboration requirements* External party requirements via secure web address* Distance learning & training* Home office users
Perfect for:* Enterprise video requirements* Multi-location collaboration requirements* External party requirements via secure web address* Distance learning & training* Home office users
Coming Soon - Data Collaboration Module
Features:– 5-party video (usb cameras)
– Desktop sharing
– Application sharing
– White boarding
– Remote desktop control
– Chat
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Future Integration!
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Thank You!
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