Lisa Crispin Copyright 2013
Co-‐author of Agile Tes:ng: A Prac:cal Guide for Testers and Agile Teams, Addison-‐Wesley 2009 (and now working on More Agile Tes:ng)
TestBash2.0 Brighton, UK
Mission Impossible? Deliver business value in a -mely manner, at a sustainable
pace
As impossible as…?
Stakeholders ask for the “what”
Need to know: Why? Who? How?
How can we learn what we need to know?
And aren’t we already doing enough?
Mul:-‐ discipline skills Expert / Discipline skills
Need testers with T-‐shaped skills
Some ways to learn about the business…
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Stakeholders / personas Impacts
Possible deliverables
Possible deliverables
For more, see: Impact Mapping by Gojko Adzic, 2012
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Many techniques, eg: • Mind mapping • Story mapping
• Drawing on whiteboard • Do you have others?
Copyright 2012 Lisa Crispin, Janet Gregory.
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Produc:on support costs cut > 50%
• Reducing mistakes • High value, low-‐hanging
fruit
Stakeholders want to give us the “whats”: deliverables, implementa:ons
We need to find out the “whys”
Need closer look at stars
Maybe we just need a beeer telescope
“We need to enter nega-ve promo-on values”
“Copy the CSR system, and make that into a point of sale system”
Domain knowledge enabled us to simplify
Listen to customers Customer support is a great feedback channel!
Your stories?
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