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MGMT510 Total Quality ManagementAssignment # 2 Spring 2009

Student id:

Student Name:

Being a Quality Manager of abc Company why would you consider

to get your company certified or registered to ISO 9000 standards?

Awnser

As a quality manager of abc company yes, I consider to get my company certified ISO 9000 stadards

ISO 9000 standards are concerned with effectively documents the way you run your business, in order toimprove your profit margin. TQM concerns customer satisfaction and worker effectiveness, in order toincrease business and cut costs.A business should first follow ISO 9000 standards and then implement TQM practices to improve their

profits and customer retention.Total Quality Management (TQM) came on the scene first as a method for companies to improve profitsand repeat business, complying to the ISO 9000 standards is the first thing a company should consider toimprove the way it does business.

ISO 9000 is a family of standards for quality management systems. ISO 9000 is maintained by ISO, theInternational Organization for Standardization and is administered by accreditation and certificationbodies. The rules are updated, the time and changes in the requirements for quality, motivate change.Recently, on November 15, 2008, has made changes to the requirements of ISO 9001. Companies thathave effectively implemented ISO 9000 standards and TQM concepts have dramatically improved theirprofits and customer retention.

Some points are

* Iso 9000 quality policy is a formal statement from management, closely linked to the business andmarketing plan and to customer needs. The quality policy is understood and followed at all levels and byall employees. Each employee needs measurable objectives to work towards.

* Decisions about the quality system are made based on recorded data and the system is regularlyaudited and evaluated for conformance and effectiveness.

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* Records should show how and where raw materials and products were processed, to allow productsand problems to be traced to the source.

* documented procedure to control quality documents in company. Everyone must have access to up-to-date documents and be aware of how to use them.

* To maintain the quality system and produce conforming product, we need to provide suitableinfrastructure, resources, information, equipment, measuring and monitoring devices, and environmentalconditions.

* For each product company makes, as a manger need to establish quality objectives; planprocesses; and document and measure results to use as a tool for improvement. For each process,determine what kind of procedural documentation is required (note: a product is hardware, software,services, processed materials, or a combination of these).

* determine key points where each process requires monitoring and measurement, and ensure that allmonitoring and measuring devices are properly maintained and calibrated.

* need to have clear requirements for purchased product.* need to determine customer requirements and create systems for communicating with customers

about product information, inquiries, contracts, orders, feedback and complaints.

* When developing new products, manager need to plan the stages of development, with appropriatetesting at each stage. manager need to test and document whether the product meets designrequirements, regulatory requirements and user needs.

* need to regularly review performance through internal audits and meetings. Determine whether thequality system is working and what improvements can be made. Deal with past problems and potentialproblems. Keep records of these activities and the resulting decisions, and monitor their effectiveness(note: you need a documented procedure for internal audits).

* manager need documented procedures for dealing with actual and potential nonconformances(problems involving suppliers or customers, or internal problems). Make sure no one uses bad product,determine what to do with bad product, deal with the root cause of the problem and keep records to use

as a tool to improve the system.

Because iso 9000 standards provides us facility to improve are quality, customer requriments ,customersatisfactin. Give chance to know abroad about the company ,improve quality perspective product andmany more things .