Metra Board of Directors
Board MeetingNovember 11, 2011
State of Metra Operations
Metra Board of DirectorsNovember 11, 2011
Presented by George HardwidgeDeputy Executive Director – Operations
System On-Time PerformanceOctober 2011
5-year Oct OctAverage 2010 2011
Weekday Peak 95.5% 96.0% 95.0%Weekday Off-Peak 96.4% 96.7% 94.0%Weekend 95.3% 95.0% 88.9%Total 95.9% 96.2% 93.7%
Metra System On-Time Performance
Oct 2011 vs Oct 2010 & 5-year Average
Note: Due to changes in calculation methodology, on-time performance figures from May 2011onward are not exactly comparable to prior months' figures.
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%Minutes Delays Total6-10 641 60%11-15 218 20%16-20 96 9%21+ 108 10%Annulled 10 1%
1,073 100%
Oct 2011 Delays by Duration
Metra System On-Time Performance
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Metra System On-Time Performance
● Freight 118 delays● Mechanical 100 delays● Track Construction 186 delays● Right-of-Way Accidents 54 delays
Major Incidents In October 2011
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Holiday Service Plan
• Mag. Mile Lights Festival (Sat. Nov. 19th)–Extra service on the BNSF & UP Northwest–Additional seating capacity
• Pre-Thanksgiving (Wed. Nov. 23rd)–Modified service on all lines
• Thanksgiving (Thur. Nov 24th) –Sunday/Holiday Schedule
• Friday after Thanksgiving (Fri. Nov. 25th) –Extra service on the BNSF
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CN Derailment at SpauldingNovember 3, 2011
Spaulding Interlocking -
CN crosses Metra
Elgin Coach Yard
Milwaukee West Line Tracks
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Spaulding Interlocking -
CN crosses Metra
Milwaukee West Line Tracks
CN Track
CN Train Direction of Travel
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CN Derailment at Spaulding
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Milwaukee West Line Tracks
CN Derailment at Spaulding
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CN Derailment at Spaulding
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CN Derailment at Spaulding
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CN Derailment at Spaulding
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CN Derailment at Spaulding
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CN Derailment at Spaulding
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CN Derailment at Spaulding
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CN Derailment at Spaulding
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Winter Plan 2011
Metra Command Center
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Service Advisories
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Emergency Fueling
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Train De-icing Equipment
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Snow Removal at Elgin Station
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Signal Department
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Western Ave.
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Switch Heaters
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Snow Jet Equipment
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Blizzard of 2011
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Blizzard of 2011
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Blizzard of 2011
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Blizzard of 2011
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Blizzard of 2011
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Metra Board of DirectorsNovember 11, 2011
Presented by Jim MickusDirector, Budget
Finance Presentation
September 2011 Budget vs. Actual
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Actual vsActual Budget Budget
Operating revenue Passenger revenue 21,709$ 20,426$ 1,282$ Other revenue 5,104 4,959 145 Total operating revenue 26,813$ 25,385$ 1,427$
Operating expense Transportation 17,418$ 17,576$ 158$ Maintenance of Way 10,407 10,031 (376) Maintenance of Equipment 11,602 10,637 (965) Administration & Regional Services 6,305 5,680 (625) Diesel Fuel 6,116 4,373 (1,743) Motive Power 640 615 (25) Claims, Insur. & Risk Mgmt. 633 1,214 582 Downtown Stations 1,194 1,205 11 Total operating expense 54,314$ 51,330$ (2,984)$
Operating Deficit 27,501$ 25,945$ (1,556)$
Revenue Recovery Ratio 53.5% 55.0% -1.5%
(000's)
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September Year To Date 2011 Budget vs. Actual
Actual vsActual Budget Budget
Operating revenue Passenger revenue 184,642$ 182,809$ 1,832$ Other revenue 40,559 41,449 (890) Total operating revenue 225,200$ 224,258$ 942$
Operating expense Transportation 153,534$ 155,022$ 1,488$ Maintenance of Way 93,303 93,684 381 Maintenance of Equipment 101,683 101,199 (484) Administration & Regional Services 49,852 51,580 1,728 Diesel Fuel 56,754 43,915 (12,839) Motive Power 5,898 6,209 311 Claims, Insur. & Risk Mgmt. 10,213 11,664 1,451 Downtown Stations 10,813 10,751 (63) Total operating expense 482,050$ 474,025$ (8,026)$
Operating Deficit 256,850$ 249,766$ (7,083)$
Revenue Recovery Ratio 54.1% 55.1% -1.0%
(000's)
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Average Monthly Diesel Fuel Prices
2.242.37 2.43
2.522.63
3.163.33
3.11 3.153.03 3.04 3.02
3.15
2.80
$2.00
$2.20
$2.40
$2.60
$2.80
$3.00
$3.20
$3.40
Sep Oct Nov Dec Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec
B udget A ctual
Ave
rage
Cost
Per
Gal
lon
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Diesel Fuel Lock Prices versus Market
$2.70
$2.80
$2.90
$3.00
$3.10
$3.20
$3.30
$3.40
$3.50
$3.60
$3.70
$3.80
8/4 8/11 8/18 8/25 9/1 9/8 9/15 9/22 9/29 10/6 10/13 10/20 10/27 11/3 11/10 11/17 11/25
12 Month
18 Month
Market
Forecast
50% 1/1/12 Lock
25% 1/1/12 Lock
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2012 Fare IncreaseSamples of Public Information
Metra Board of DirectorsNovember 11, 2011
Presented by Sharon AustinSenior Corporate Director Customer Affairs and
Workforce Training Police & Emergency Preparedness
Ten-Ride Ticket Stockpiling
0
50,000
100,000
150,000
200,000
250,000
300,000
1995
19
95
1996
19
96
1997
19
97
1998
19
99
1999
20
00
2000
20
01
2002
20
02
2003
20
03
2004
20
04
2005
20
06
2006
20
07
2007
20
08
2009
20
09
2010
20
10
2011
Jan 1996 stockpiling
Feb 1996 fare increase (5.5% overall)
Jan 2002 stockpiling
Feb 2002 fare increase (5% overall)
Jan 2006 stockpiling
Feb 2006 fare increase (5% overall)
Jan 2008 stockpiling
Feb 2008 fare increase (10% overall)
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Ten-Ride Ticket Stockpiling (cont.)
In January 2008, there was a 67% increase (or 104,000 tickets) sold compared to January 2007 prior to the 10% increase effective February 1, 2008
Given the larger fare increase proposed, the estimated revenue loss could be $1.6 M to $2.7 M assuming an increase of 150,000 to 250,000 tickets for stockpiling
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Peer Research on Ticket StockpilingPeers have experienced ticket stockpiling before a fare
increaseMost peers have not implemented stockpiling
countermeasures– Ten-ride ticket valid periods for peers much shorter than Metra’s
(typically 6 months)
NJ Transit implemented a 25% fare increase in May 2010 and experienced stockpiling of tickets in April 2010
– One-way ticket sales were 16% higher than the year-year trend of the prior 6 months; Ten-Trip tickets were 57% higher
– Ticket window transactions were limited to ten tickets (but riders could re-enter the queue to buy another ten)
– Ticket vending machine sales already limited to ten ticket limit per transaction, plus a daily limit on number of transactions for any single credit card to protect against card theft
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Commuter Poster
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Customer Notice & Fare Chart
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Agent Window Tent Card & Vending Machine Sticker
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Ticket-by-Mail and Ticket-by-Internet Insert
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Agent Stamps on One-Way Tickets
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Agent Stamps on Ten-Ride Tickets
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Credit Card Vending Machine One Way & Ten-Ride
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Cash Vending Machine Temporary Ticket
Note: When sold as a one way or ten-ride ticket, this ticket is no longer valid for use after
February 29, 2012. All fares and refunds subject to prevailing rules and regulations listed on
www.metrarail.com
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Thank you
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