The Hitchhikers Guide
to Tri-Modal
maturity-scale.com
Digital thinking is at the heart of our differentiation
Hitachi Consulting formed to exploit this innovation
3.4bnR&D
320,000+people
943Companies
5/12/2016 4
What is the meaning of Bi-Modal?
Fluid IT• Agile and fluid
• Innovation, brand,
profit measures
• Think continuous
• Think days, weeks
Core IT• Reliable,
compliant, secure
• Think price/performance
• Plan and approvals driven
• Long life-cycles
Bi-Modal?
bi-modalFluid IT agility + speed
Core IT safety + accuracy
Adapting to the “constant flow” of the digital world“What the company needs in the future”
We’ve spent a millennial building rock solid systems“what the company needs now”
Bi-Modal Delivery?journey or adventure?
Bi-Modal Delivery?adaptive IT
FluidIT CoreIT (Waterfall)
Digital Thinking?value-stream
“Mode 2 should be the flexible mapping of business challenges to value streams to
determine the best multi-modal approaches to maximise business value outcomes.”
Digital Evolution?adaptive IT
12
Create business structure for rapid fail-fast project to enable innovation
Develop a digital core to differentiate organisation
by leveraging digital engineering + enterprise digital
Evolve the core systems
By deploying and evolving systems of record and enable insight-led access
Mode 2
Mode 1
Digital Harmonisation?gravitational waves
Mode 3
http://lisa.nasa.gov
Digital Innovation?
“What if we could shut down email for a hour every day? To reduce the digital grid
and to support digital innovation and creative thinking.” dev.botframework.com
Digital Maturity?multi-modal IT
fluid IT adaptive IT
DOMAIN OF DISCOURSE
FASTFEEDBACK
SLOW FEEDBACK
NODEDISCOVERY
SYSTEMATIZED(EPISTEMIC & SYSTEMIC
ENTROPY)
WHAT HAPPENED ?BUSINESS INTELLIGENCE
WHAT’S HAPPENING NOW ? REAL TIME
WHAT WILL HAPPEN ? PREDICTIVE
WHAT SHOULD WE DO ? PRESCRIPTIVE
core IT
MATURITYINNOVATION GROWTH
Learn
ing
Culture
s Teach
ing
Cu
lture
s
High Abstraction
Low Abstraction
Complex
Chaotic
Learn
ing
Culture
s Teach
ing
Cu
lture
s
High Abstraction
Low Abstraction
Complex Complicated
Learn
ing
Culture
s Teach
ing
Cu
lture
s
High Abstraction
Low Abstraction
Obvious
Complicated
CONNECTED INTELLIGENCE
Digital Disruption?tri-modal IT
Digital Mastery?new roles
fluid IT adaptive IT
DOMAIN OF DISCOURSE
FASTFEEDBACK
SLOW FEEDBACK
NODEDISCOVERY
SYSTEMATIZED(EPISTEMIC & SYSTEMIC
ENTROPY)
ENTERPRISE DIGITALBUSINESS INTELLIGENCE
DIGITAL BUSINESS REAL TIME
ALGORITHMIC BUSINESSPREDICTIVE
AUTONOMOUS BUSINESSPRESCRIPTIVE
core IT
MATURITYINNOVATION GROWTH
CONNECTED INTELLIGENCE
Sponsor
PMOScrum
Master
Therapist Researcher
Experience
Magician
DevOps
Engineer
UX
Designer
Maker
Creative
Infrastructure
Engineer
SDET
Dev
Tester
Product
Owner PM
Ops
Support
Enterprise Digital?
“Enterprise digital is the digitalisation of processes, behaviours and interactions,
resulting in an continuously adaptive innovative business model.“
algorithmic & autonomous
1990 2010 soon...2000 now
DIGITAL EVOLUTION TIMELINE
EN
TER
PR
ISE D
IGIT
AL B
LU
EP
RIN
TS
Websites
Digital
Marketing
eBusiness
Enterprise
Digital
Digital
Business
Enterprise
of Things
future...
Autonomous
Business
Robotics
Algorithmic
Business
Big Data
Analogue
Business
Drones
Digital
Lifestyles
Machine
Learning
Quantum
Computing
You are here
Mode 1 - CoreIT
Mode 2 – AdaptiveIT
Mode 3 - FluidIT
Digital Core?tri-modal IT
EVOLVE A DIGITAL CORE TO OUT-PERFORM YOUR COMPETITORS
Reach into existing systems and build interfaces people learn at-a-glance
Become an insight led organisation
Collapse processes and drive KPIs at all levels and create behavioural change
Take innovation-led ideas to productionisation
EVOLVE CORE SYSTEMS TO UNDERPIN DIFFERENTIATION
• Help run existing systems more effectively and cost effectively
• Reduce cost and complexity
• Infrastructure / development excellence
PROVIDE AGILE CAPABILITY TO INNOVATE AND EXPLOIT DISRUPTIONS
• Enable organisation to embrace innovation, hold off competitive threats and
exploit new opportunities
• Reduce need for Shadow IT by giving businesses a process to address
disruptions
INNOVATION
DIFFERENTIATION
CORE SYSTEMS
AdaptiveIT?multi-modal
5/12/2016 20
Digital Evolutionover revolution
Enterprise Digital
www.hitachiconsulting.com/digitalenterprise
* Hitachi, Evolving the New Reality, http://learn.hitachiconsulting.com/engineering-the-new-reality
Digital
Engineering
(i.e. DevOps)
Hybrid
CloudEnterprise IoT
Virtualization
& Simulation
Collaborative
Robotics
Self-maintaining
Self-healingBig Data
Analytics
Drones
VR / AR
Sensors &
Actuators
Digital Evolution enabled new capabilities:
Digital Engineeringhttps://youtu.be/6-PsPgKLmSA
Pillar 1 – Digital by Design
Digital by Design - DesignOps
Build
Deliver
MonitorMeasure
Learn
Design
Make
Check
Think
Design
Learn
Desi
gn
Ap
pro
ach
Think
Design Thinking Evolution
DesignOps – The Thinking Segment
Insight
Observe
Desi
gn
Ap
pro
ach
Research
Interpreting
Modelling
ChallengingPredicting
Observing
Insight
Experiment
Hypothesis
Research
Desi
gn
Ap
pro
ach
Experiment
Interpreting
Modelling
Fail fast, fail safely and learn rapidly
DesignOps – The Making Segment
Act
Analyze
Desi
gn
Ap
pro
ach
Deploy
Desi
gn
Ap
pro
ach
Release
Sense
Verify
Sense
Verify
FeedbackAssessment
Analyze
Act
Deploy
Respond
Develop
Continuous Everything (Deployment, Build & Delivery)
DesignOps – The Checking Segment
Divide
Disrupt
Desi
gn
Ap
pro
ach
Pivot
Focus
Enquire
InnovateEvolve
Disrupt
Divide
Experience
Adapt
Pivot
Desi
gn
Ap
pro
ach
Experience
Enquiring
Behaviours
Become a Digital Phoenix by Pivoting and Disrupting
Pillar 2 – Digital Manifesto
Digital Manifesto for Digital Business
Value: Think (Learn over Design)
• Evolution over Revolution
• Engineering over Agility
• Predictive over Continuous
• Intelligence over Things
Value: Make (Deliver over Build)
• Governance over Ownership
• Proactive over Reactive
• Maturity over Mastery
• Value over Product
Value: Check (Monitor over Measure)
• Systemic over Behaviour
• Adaptive over Lean
• Pivoting over Disrupting
• Innovation over Investment
Principles behind the Digital-Manifesto.net
That is, while there is value in the items on the right,
we value the items on the left even more!
Pillar 3 – Digital Engineering
Digital Engineering
Pillar 4 – Enterprise Digital
Enterprise Digital
“The digitalisation process (digital engineering) of:
• behaviours (algorithmic business)
• interactions (autonomous business)
• continuous (prescriptive & predictive)
• adaptive (tri-modal)
• innovative (differentiated & dynamic)
• business models
– digital by default (lean start-up)
– digital by design(ops)."
Exploring the definition of Enterprise Digital
…remember when it comes to tri-modal!
#DESIGNOPS
…so long and thanks for all the fish!…technology is stuff that doesn’t work yet
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