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(Revised Syllabus 2007 effective fromAcademic year 2007)
SYLLABUS
FACULTY OF COMMERCE
OSMANIA UNIVERSITY
HYDERABAD - 500 007, A.P
Ph. 91 40 27097979, 91 40 27097693
www.ouc.ac.in
JUNE 2007
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MEET DESCRIPTION
The Indian economy has entered the global domain, the knowledge economy is
well on its way to transition, we need human capital that can man and managethis scenario. The universities are the place where this capital has to be
created. The Department of Commerce, Osmania University being the oldest
and the most visible place of learning in Hyderabad is in its 60th year of
continuous contribution towards this cause. However, as the times have
changed and in tune with the demand of the industry, the department has
introduced innovative self-financing courses such as the prestigious Master of
Commerce in Information Systems (M.Com - IS), which is a one-of-its kind
Techno-Functional course.
The course is a right mix of functional areas of Finance, Accounting and
Marketing along with Information Technology knowledge and requisite soft
skills.
The students of the course have not only been successfully recruited by major
software and finance companies in India and abroad, but also their contribution
has been well appreciated.
The syllabus of the course has been revised keeping in view the changes inFinance and Information Technology scenario in the economy. The revised
syllabus is more industry oriented.
For details reach at www.ouc.ac.in
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IS 502 MCIS-101 Business Information 30(P) 70 100 1Systems
IS 510 MCIS-102 Object Oriented 30(P) 70 100 2
Programming
IS 520 MCIS-103 Computer Architecture 30(P) 70 100 3& System Software
MGMT 605 MCIS-104 Operating Systems 30(P) 70 100 5
FIN 502 MCIS-105 Accounting Principles 20 80 100 8
MCIS-106 Business & Professional 20 80 100 10Communication
IS 606 MCIS 201 Organisation Theory 20 80 100 12& Behaviour
IS 614 MCIS 202 Systems Analysis 30(P) 70 100 14& Design
IS 620 MCIS 203 Data Communications 20 80 100 15& Networks
IS 645 MCIS 204 Database Management 30(P) 70 100 17Systems
MCIS 205 Marketing Management 20 80 100 18
ACC 501 MCIS 206 Financial Principles 20 80 100 20
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SEMESTER-III
OU Code Title Internals Theory Total Page
No.
MCIS 301 Enterprise Resource 30(P) 70 100 23
Planning
MCIS 302 Data Structures Using C++ 30(P) 70 100 25
MCIS 303 Information systems and 30(P) 70 100 26
Project Management
MCIS 304 ASP.Net 30(P) 70 100 29
MCIS 305 Securities Analysis and 20 80 100 30
Portfolio Management
MCIS 306 Supply Chain Management 20 80 100 32
SEMESTER-IV
OU Code Title Internals Theory Total Page
No.
MCIS 401 Information Systems for 30(P) 70 100 34
Business Organisations
MCIS 402 E-Business 30(P) 70 100 36
MCIS 403 Customer Relationship 20 80 100 38
Management
MCIS 404 Risk Management and 20 80 100 39
Insurance
MCIS 405 Project Work Grades: Excellent/Good/
Satisfactory/unsatisfactory
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Guidelines for Project Work
1. Title project work is a part of the prescribed curriculum to M. COM IS (semester system) students.
2. During the IV semester of M.Com IS, students are expected to undergo internship at a Business firm Government
Department/software organization/.a voluntary organization as per the guidance of teacher concerned.
3. Students should get a certificate from the organization.
4. Students should complete the project Report and submit it at the end of IV semester.
5. The project reports would be examined by the External Examiner and based on the project Report & Viva Voce
Examination conducted at the end of the IV semester, a student will be awarded grade. Unless the Grade reports
reach the Controller of Examinations, a student will not get his M.Com IS degree.
6. The External examiners will examine the following in the project report: (a) Survey/Analysis on the topic chosen
(b) Method of data collection
(c) Presentation-Style, Comprehensiveness, graphs, charts etc.
(d) Analysis and inference and implications of the study.
(e) Bibliography
7. Examiners will not be awarding any marks to the candidate but will be awarding the following
(a) Grade A - Excellent
(b) Grade B - Good
(c) Grade C - Satisfactory
(d) Grade D - unsatisfactory
D means fail.
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Semester-I BUSINESS INFORMATION SYSTEMS MCIS-101
Course Objectives: To understand systems components ,system concepts, use of information and IS, the strategic,
tactical, and operational role of IS in organizations. Understand the elements and functional relationships of major
hardware, software, and communications elements of an information system.
Unit-I Introduction to Information Systems
Overview of Information Systems -Managers View of Information Systems - Introduction to Systems and Organizations- Strategic Uses of Information Technology - Business Process Reengineering and Information Technology.
Unit-II: Computer System Resources
Introduction - Computer Hardware- Computer Software- File and Database Management Systems-Basics of
Communication Systems- Distributed Systems, Internet and Office Communications.
Unit-III: Applications of Information Systems
Applications of Operational Information Systems: Accounting and Financial Information Systems- Marketing
Information Systems- Operational Production Information Systems- Human Resource Information Systems-Applications
of Tactical and Strategic Information Systems.
Unit-IV : Decision Support Systems (DSS) and Expert Systems
Introduction - Characteristics of Decision-Making Process- Important Features of Decision Support Systems -
Components of a DSS-Tools of DSS-DSS Lifecycle- Group Decision Support System(GDSS)-Benefits of DSS- Case
Studies.
Characteristics- Applications of Expert Systems in Business- Advantages - Tools in Expert Systems.
Unit-V: Management of Information Systems
Organization of Information and End User Computing - Organization of Data Processing- Future of Information Systems
in Organizations.
Security and Ethical issues of Information Systems:
Information Systems- Security, Risks, Common Controls, Common Threats, Protection of Information Systems, Ethical
Issues.
Suggested Readings:
Management Information Systems- The Managers View- Robert Schultheis, Mary Sumner, Tata McGraw-Hill Edition.
OZ : Management Information Systems, 4/e Thomson Learning.
Stair : Principles of Information Systmes - Thomson Learning.
Semester-I OBJECT ORIENTED PROGRAMMING MCIS-102
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Course Objectives: The course emphasizes a strategic problem solving approach to programming. The fundamental
constructs of the paradigm - identification, creation and use of high level classes are explained. Algorithmic constructs are
introduced as means to support class implementation.
Unit-I
Introduction to computers and programming languages - Algorithms - Top down design - Stepwise Refinement. Flow
Charts - Data types - Variables - Operators - Expressions - Evaluation of Expressions. Introduction to Objects and
Classes - Simple Programs.
Structural Constructs - Grouping - Selection - Repetition - Programs using control structures, Arrays and Pointers.
Unit-III
Functions, Parameter passing. Storage classes, References, Macros and Preprocessor, Classes, Attributes, Member
Functions, Object Instantiation, Constructors, Scope Resolution.
Unit-IV
Overloading - Inheritance. Visibility Modifiers. Abstract Classes and Methods - Run-time Polymorphism.
Unit-V
Exception Handling, Templates, Standard Library, File I/O Operations.
Suggested Readings:
1. Dietel & Dietel, C++ How to Program".
2. The complete Reference C++, Tata McGraw Hill, New Delhi.
3. Bronson : A First Book on C++ - Thomson
4. Malik: C++ Programming from Program Analysis to Program Design - Thomson
5. Forarzan : Computer Science : A Structured Approach C++ - Thomson
Semester-I COMPUTER ARCHITECTURE AND MCIS-103
SYSTEM SOFTWARE
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Course Objectives: To provide fundamental knowledge of computer concepts, IT Applications, network technologies
and Database Management Systems.
Logical organization of computer - Primary memory - Organization, Addressing, Data representation - Integer, Floating
point. Characters. Central processing unit - Arithmetic and Logical Unit, Registers, Control Unit, Data and Control paths
between memory and CPU, Instruction set. Instruction Format, Instruction Execution, RISC vs CISC Memory
Technologies, Memory Access Time, Cache Memory Input Output Devices, Secondary Storage Media and Devices
Communication Ports. Types of computers - PCs, Main Frames, Parallel Hardware standards, Standard Busses, their
bandwidths and comparison.
Unit-II : Software Concepts
Programming Languages - Evolution, Features and Applications, Language Processors Operating Systems - Users view -
Evolution, Services, Operating Systems Interfaces, Command Line, GUI, Windowing, OS as Resource Manager - Process
or Task, File Management, Security and Protection OS Utilities - Features of popular OS such as Windows, Unix, OS/2
General Software Features and Trends - GUI, Object Linking and Embedding, Portability Network Capabilities,
Compatibility with other Software, Compatibility with Peripherals, Wizard and Agents, Hardware requirements.
Application Program Libraries.
Unit-III : Communication and Network Technologies
Communications - Data Communications - Methods of Data Communications - Digital vs Analog, Synchronous vs
Asynchronous, Simplex, Half-Duplex, Full-Duplex, Circuit Switching, Packet Switching. Communication media - Speed
and Capacity, Twisted Pair, Coaxial, Fiber Optics, Wireless. Common network components. Hosts and Servers, Work
Stations, Protocol Converters, Modems, Terminal Controllers, Routers. Network Topologies - LAN, WAN, Enterprise.
Communication standards. Distributed Systems, Processing, Databases, Client-Server, EDI
IT Applications-Business and Industry, Home, Education and Training, Entertainment, Science and Engineering,
Medicine. Multimedia - Introduction, Applications, Tools, Data Presentation Virtual Reality: Introduction and
Applications. Internet: World Wide Web, Addressing Domain Names, Services, W3C. Intranet: Office Communications,
Electronic Mail, Tele Conferencing, Group Ware, work Flow. Specialized Databases : Hyper Media, Data Warehousing,
Data Mining, Data Marts, Online Analytical Processing, GIS.
Unit-V : Office Applications
Applications of MS-Word, MS- Excel, MS- Access, MS- Powerpoint in Business.
Suggested Readings:
1. Fundamentals of Information Technology - Jaiswal S, Galgotia Publications, New Delhi.
2. ABCs of MS-Office 2000 - Guy Hart, Davis, 2000 BPB Publications, New Delhi.
3. Wilson: Information Technology: The Basics - Thomson Learning.Semester-I OPERATING SYSTEMS MCIS-104
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Course Objectives : An operating system (OS) is a set of computer programs that manage the hardware and software
resources of a computer. An operating system rationally processes electronic devices in response to approved commands.
At the foundation of all system software, an operating system performs basic tasks such as controlling and allocating
memory, prioritizing system requests, controlling input and output devices, facilitating networking, and managing file
systems. Most operating systems have a command line interpreter as a basic user interface, but they may also provide a
graphical user interface (GUI) for ease of operation. The operating system forms a platform for other system software and
for application software. This paper intends to impart the basic knowledge and skills required to use an OS withLinux/Unix/Windows as the OS for use.
Overview of OS. Services offered. System calls. Process management. Scheduling and Threads. Memory management.
Swapping. File System. Directory Structure, Unix Architecture: Multi-user and multitasking. Kernel and shell. The file
system. Relation between process and file. The building block approach. The command line. Command syntax. Internal
and external commands. The two schools (AT&T and Berkeley). The graphical user interface (GUI). Seeking help (man),
Open source software and Linux.
Types of files in Unix. Structure of the file system. File System types. Parent -child relationship. Directory handling and
navigation (mkdir, rmdir, pwd and cd). The Path variable. Absolute and relative pathnames. The . and .. directories.
Creating, Viewing (cat), copying (cp), renaming (mv) and deleting (rm) files. Listing files(ls), Viewing through pg, tailand head command.
File Attributes: Structure of the inode. Brief discussion on partitions and file systems. Analyzing the ls-l output. File
type and permissions (chmod). Significance of directory permissions. Hard and soft Links (ln and ln -s). Concept of
ownership. The/etc/passwd and /etc/group files. Changing ownership (chown and chgrp). Modification and access times.
Default file and directory permissions (umask).
The three modes. Basic navigation (h, j, k, l). Moving to a specific line number(G) The repeat factor. The Input mode
commands (i, a, r, s and o). Saving and quitting (:w, :x and :q). Text deletion (x and X). Using operators in deleting and
copying text (d, y and p). Undoing and repeating commands (u and .). Pattern search (/ and n) and substitution (:s).
Moving text from one file to the other. Customization features: abbreviation(:abb), key mapping (:map) and setting vi
parameters (:set).The file .exrc.
Unit-IV : The Shell as Interpreter
The major shells: Bourne Shell, C shell, Korn and Bash. The shells interpretive cycle.
Wild-cards. Escaping and quoting. Difference between single and double quotes. The
three standard files and redirection (>,>). Connecting commands with pipes(I). Command substitution. Shell
variables and how they determine system behavior.
Aliases and Command history, Environment variables, setting terminal (Sty).
Unit-V : Administering File Systems
Device files. Block and character devices. Partitions and file systems (in detail). Types of file systems. Mounting local
and networked file systems (mount, umount and /etc/fstab). File system checking (fsck). Compressing files (compress,gzip and zip). Checking free space and disk usage (df and du). Finding files (find). Backing up files (tar,dump,cpio,dd),
creation of user, deletion of user.
MAIN READING
1. Maurice J. Bach, Design of the Unix Operating System Third Edition,2000 PHI.
2. Sumitabha Das, Unix: Concepts and Applications, Third Edition,1998, Tata McGraw Hill
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3. The guides and handbooks available at www.tldp.org
4. Flynn : Understanding Operating Systems - Thomson.
5. Foronzan : Unix & Shell Programming - Thomson.
SUPPLEMENTARY READING
1. A User guide to unix system, Thomas Rebecca yate, Second Edition,2002,. Tata McGraw Hill.2. Stephen Prata Advanced Unix -A programmers Guide
3. Palmer : Guide to Operating System - Thomson.
Suggested Readings
1. Stephen P.Robbins, Organisation Behaviour,
2. Fred Luthans, Organisational Behaviour
3. John B. Miner, Organisational Behaviour,
4. Keith Davis, Human Behaviour At Work,
5. Rao V.S.P. & Narayana P.S: Organisation Theory and Behaviour, Konark Publishers Pvt.Ltd., New Delhi.
6. Herbert G.Hicks & Ray Gullet, Organisations; Theory and Behaviour, Tata McGraw-Hill Publishing co.. New
Delhi.7. Hersey Paul & Blanchard Ken Herbert: Management of Organisational Behaviour Utilising Human Resources
Prentice Hall of India Ltd., New Delhi.
8. Prasad L.M. Organisational Theory and Behaviour, Sultan chand & sons. New Delhi.
9. Sharma RA. Organisation theory and Behaviour, Tata Mcgraw-Hill Publishing company.
Semester-I ACCOUNTING PRINCIPLES MCIS-105
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Course Objectives : The course provides an understanding of information needs in the area of Accounting and finance
for the purposes of Managerial decision making
Unit-I : Accounting Basics and Accounting Standards
Introduction to Accounting - Accounting Concepts and Conventions - Concept of Accounting Theory - Classifications of
Accounting Theory - Need for Accounting Standards - Standards Setting Bodies - International Accounting Standards -Accounting Standards in India.
Unit-II : Techniques of Analysis and Interpretation of Financial Statements
Financial Statements - Meaning - Types - Uses and Limitations - Methods/Techniques of analysis of Financial
Statements - Comparative statements - Common Size statements - Trend Analysis - Ratio Analysis (Theory only)
Funds Flow analysis - Meaning- Managerial Uses - Preparation of Funds Flow Statement - Cash Flow analysis - Meaning
- Preparation of Cash Flow Statement.
(Including Problems)
Unit-III : Responsibility Accounting and Accounting for Price Level Changes
Responsibility Accounting - Meaning and significance - Organization Structure- Responsibility Centers - Cost Center -
Revenue Center- Investment Center - Preparation of responsibility Accounting Reports (Including Problems).Accounting for Price level Changes - Nature of Price Changes - Methods of Inflation Accounting: Current Purchasing
Power Method- Current Cost Accounting Method. (Including Problems).
Unit-IV : Managerial Decision-Making
Marginal and relevant costs for decision making - Cost Volume and Profit Analysis, - Break Even Analysis - Contribution
ratio.
Managerial Decision Making - Pricing Decisions - Product Decisions: Profit Planning, Level of activity, Dropping a
product line, Introducing a new product line, Domestic or Export sales, Product/Sales mix decisions and Make or Buy
decisions - Key/Limiting Factor (including problems).
Unit-V : Reporting of Financial Data
Concept of Financial Reporting - Objectives of financial reporting - True Blood Report - The Corporate Report (UK) -
Stamp Report - General purpose of Financial Reporting - Specific purpose of Financial Reporting - Benefits of Financial
Reporting - Specific issues in corporate reporting: Social Reporting & Accounting, Segment Reporting and Interim
Reporting. Human Resource Accounting: Approaches- Recent trends in Corporate Reporting in India - Harmonization in
Financial Reporting - Obstacles in Harmonization. (Theory Only)
Suggested Readings:
1. R.K.Sharma & Sashi K.Gupta : Management Accountancy, kalyani Publishers, Delhi.
2. S.P.Gupta : Management Accounting , Sahitya Bhavan Publications, Agra.
3. B.K.Lele & Jawaharlal, Accounting Theory, Himalaya Publications, Delhi.
4. L.S.Porwal, Accouning Theory, Tata McGraw Hill Publications. Delhi.
5. Khan & Jain, Management Accounting , Tata Mc Graw Hill, Delhi.
6. N.K.Kulshrestha, Management Accouning , Concepts and cases , Tata Mc Graw Hill , Delhi.
7. V.K.Saxena & C.D.Vasisht, Cost and Management (Methods , Techniques, Applications) , Sultan Chand and Sons,
New Delhi.,
8. S.N.Maheswari, Management Accounting and Financial Control, Sultan Chand, New Delhi.
9. Manmohan & Goyal, Priniciples of Management Accounting, Sahitya Bhavan publishing Co, Agra.
10. Richard M.Lynch, Robert W.Williamson, Accounting for Management, (Planning and Control) , Tata Mc Graw
Hill, New Delhi.
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11. Jawahar Lal , Managerial Accouning , Himalaya Publishing House, New Delhi.
12. R.L.Gupta & Radha Swamy, Advanced Accountancy, Sultan Chand &Sons, New Delhi.
13. Mowen & Hansen : Cost Management - Thomson.
14. Drury : Cost & Management Accounting - Thomson.
15. Louderback : Managerial Accounting - Thomson.
Semester-I BUSINESS AND PROFESSIONAL MCIS-106
COMMUNICATION
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The objective of this paper is to equip the students with Professional and BusinessCommunication Skills to enable them to effectively communicate and present the technicalreport/presentations. The course covers various forms of communications and process, art of listening,interpersonal networks, and group and team communications, interview and presentation skills.
Communication- Goals of Communication- Effective Communication- Communication Competence-Forms of Technical
Communication
Technical Reports-Forms, Memos- Letters- and e-mail-Graphics- Reports-Managing Techno-Life-Changing Role of
communication Technology in the workplace- Communication Competence and Life-Long Learning- Communication
Technology today- Human Technology and Virtual Office- Techno-Life in the next decade.
Oral Communication Techniques- Public speaking skills- Negotiating skills- Facilitator and participant skills in meetings-
written communication techniques and principles- Reading and comprehension skills- Interpersonal Network- defining
Interpersonal Communication- the impact of Conversations on Relationships- Formal and Informal Communication-
Vertical versus Horizontal Organizations- Communication Styles- Communication Climate-Job Productivity and
Satisfaction at work place-building Interpersonal Skills in the workplace-Communication in Groups and Teams -
Elements of Successful Group Communication-Types of Small Groups Operating in an Organization- Demographic
Variables that affect group life- the Group Decision-Making Process- Tools for Effective Problem Solving- Performing
Effectively in Teams-Managing Meeting Mania- How to Stand Out at Someone elses Meeting.
UNIT-III
The Art of Listening- Benefits of Effective Listening-Hearing versus Listening- A Model of Listening. Gender
Differences and Listening- Assessing Listening Skills-How to Talk so that Others Listen.
UNIT-IV : Resumes and Interviews
Introduction to Resumes-Cover Letters- the Employment Interview- Surviving the Group Employment Interview-The
Informational Interview- the Performance Appraisal Interview.
Facets of Professional Presentations- Understanding Audience and the Speaking Occasion- Establishing Presentation
Goals-Selecting the Best Format for Presentation-
Brain Storming- Developing Logical Sequences for Messages- Supporting Ideas-Generating Appeals and Gathering
Evidence-Setting and Achieving Image Goals- Optimizing PERC-Quotient.
Susan Stevenson et al, Strategies for Engineering Communications, Wiley Pubs
Andrea Rutheford Basic Communication Skills for Technology, Pearson Edu.
Deborah Roach & Elieen Perrigo Business and Professional Communication for the 21st Century Allen &
becon.
J.Penrose et al Advanced Business Communicator Thomson Asia Ltd.
Guffey : Business Communication - Thomson.
Penrose : Business Communication for Managers - Thomson.
Semester-II ORGANIZATION THEORY MCIS-201
AND BEHAVIOUR
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Course Objectives : The objective is to apply social science concepts to organisational structure and design. Case
studies are used to relate theory and behaviour.
Unit-I : Introduction
a. Organization - Properties -. Goals - Goal Setting Process - Traditional method - Management by Objectives - Goal
changes.
b. Organization Theories: Classical theory - features - limitations. Neoclassical theory - features -limitations. Modern
Organization theory - Features- Systems Approach - Contingency Approach.c. Organizational behavior (OB) - Features - Scope - Fundamental Concepts of OB - Challenges and Opportunities for
OB- Contributing disciplines to the OB.
Unit-II : The Individual
a. Individual Behavior: Personality - Determinants - Major Personality attributes; Learning - Learning theories.
Perception Process - Factors Influencing perception Attitudes -Functions - Components - Attitudes formation -
Attitude Change.
b. Group Behavior: Group - Concept - Features - Stages - Types - Group cohesiveness - Factors influencing group
cohesiveness - Group norms- Group decision-making.
c. Teams - Concept - Group and Team-Team Effectiveness
Unit-III : Motivation, Morale and Culture
a. Motivation - Types- Theories of Motivation - Content Theories (Maslow, Herzberg, Me Clelland, Alderfer) -
Process Theories (Adam, Victor Vroom and Lawler and Porter) -Reinforcement theory.
b. Morale - Factors influencing Morale - Concept of Quality of Work life.
c. Organizational culture -Concept of Organizational Climate - Emergence of Culture-Sustaining Culture-Changing
culture.
Unit-IV: Organizational Power and Politics, and Conflict and Negotiations
a. Power - Bases- Dependency- Power tactics- Power in Groups- Politics in the context of organization - Political
behavior in organization-Factors contributing- Techniques of organizational politics- managing political behavior.
b. Conflict- Transition in conflict thought - functional and dysfunctional conflict - Process of conflict - managing
conflict.
c. Negotiations- Process - Approaches -Issues in negotiation.
Unit-V : Leadership and Change
a. Leadership - leader and manager - Leadership styles.
b. Theories of Leadership - Trait - Behavioural (managerial grid) - Contingency (Fielder Path goal, Tri-dimensional,
Life-Cycle) - Inspirational approaches.
c. Change - Factors contributing to change - Approaches -Contemporary Issues in change
Basic Text:
Robins P.Stephen and Judge: Organizational Behavior, 12th Edition PHI, / Pearson New Delhi.
1. Nelson : Organisational Behaviour - Thomson Learning
2. Hellriegel : Organisational Behaviour Role - Thomson.
3. Piesce : Management & Organisational Behaviour - Thomson.
Semester-II SYSTEMS ANALYSIS & DESIGN MCIS-202
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Course Objectives : This course offers an insight into systems understanding with an emphasis on analysis and design
aspects.
Unit-I : Introduction to Systems Development Environment
System Development Environment, Modern Approach to System Analysis and Design, Responsibilities in System
Development, Types of Information Systems and Systems Development, Software Development Life Cycle, Other
Approaches to Systems Development.
Unit-II : System Analyst and System Planning
System Analyst -Skills of System Analyst- System Analysis as a Profession.
Identifying and Selecting Projects, Corporate and Information Systems Planning. Initiating and Planning projects.
Determining System Requirements- Traditional Methods- Modern Methods.
Structuring System Requirements Using Process Modeling, Logic Modeling and Conceptual Data Modeling Techniques.
Unit-III : Work Study And Productivity
Work study, the approach, the human factor in the application of work study, method study-method study in the office,
work measurement, general remarks on work measurement, work sampling and structured estimating, time study- the
equipment, selecting and timing the job, rating, from study to standard time, combining methods and tasks-new forms of
work.
Unit-IV : Blending Systems Analysis and Design
Selecting the Best Alternative Design Strategy- Object- Oriented Development Life Cycle.
Rapid Application Development: Approaches, Advantages and Disadvantages.
Unit-V : Logical and Physical Design
Designing Forms and Reports, Designing Databases,
Designing Internals: Programs and Process Design.
Suggested Readings:
1. Modern System Analysis and Design - Hoffer.
2. Shelly : System Analysis & Design - Thomson.3. Satzinger : System Analysis & Design - Thomson.
Semester-II DATA COMMUNICATIONS & NETWORKS MCIS-203
Unit-I:
Introduction to Computer Networks and Data Communications:
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Introduction, Taxonomy, Computer Networks -Basic Configurations, Network Architecture Model, Internet Model.
Fundamentals of Data and Signals: Data and Signals, Converting Data into Signals, Spread Spectrum Technology,
Data Codes, Data and Signal Conversions in Action.
Media: Conducted and Wireless: Twisted Pair, Coaxial Cable, Fiber Optic Cable, Wireless Transmissions, Media
Selection criteria.
Unit-II:Making Connections: Modems, Breaking bandwidth limitations, Modem Pools, Data Link Connections.
Multiplexing Frequency Division and Time Division Multiplexing, Business Multiplexing in action.
Errors, Error Detection and Error Control: Errors, Error Prevention, Error Control, Error Detection Techniques.
Unit-III:
Local Area Networks(LAN): Introduction, Functions of LAN, Advantages and Disadvantages, Basic Topologies,
Medium Access Control Protocol, IEEE802 formats, LAN Systems.
Internetworking: Bridges, Hubs, Switches, Network Servers, Routers.
LAN Software and Support Systems: Introduction to Network Operating Systems, Current Networking Operating
Systems -Novell Netware, WindowsNT, UNIX, LINUX. Utilities, Internet Server Software, Programming tools.
Unit-IV:
Wide Area Networks(WAN): Introduction, Types of Network Subnets, Connection Oriented Applications vs.Connectionless Applications.
Routing: Routing Algorithms, Routing Examples.
Network Congestion: Preventing and Handling Network Congestion.
Internet: Internet Services, WWW, Intranets and Extranets, Internet Protocols.
Unit-V:
Telecommunication Systems:
Basic Telephone Systems, Leased Lines Services, ISDN, Frame Relay, ATM, DSN, Computer Telephone Integration.
Network Security: Basic Security Measures, Encryption and Decryption Techniques, FireWalls, Security Policy Design
Issues.
Network Design and Management: System Development Life Cycle, Network Modeling, Feasibility Studies, Capacity
Planning, Creating a Base Line, Network Manager, Network Diagnostic Tools.
Suggested Readings:
1. Data Communications and Computer Networks -A Business Users Approach, Curt M White, Thomson Learning.
Semester-II DATABASE MANAGEMENT SYSTEMS MCIS-204
Course Objectives :
1. To learn about different data storage and organization techniques
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2. To learn database design techniques and processes
3. To learn about database organizations, Relational, Hierarchical, and network.
4. To learn about different database models such as Entity-Relationship and Object Oriented models
5. To learn about different database processing methods, such as centralized processing and distributed processing.
6. To implement a database application using a commercial package (Oracle).
Unit-I
Introduction to DBMS - Advantages - Data Abstraction - Data models - ER models- Special Features - Converting ERmodels to relations-Database Manager - DBA - Database users.
Relational Model: query languages, Keys, Query by Example (QBE). SQL - Introduction, DDL, DML, DCL, Integrity
constraints in SQL.
Normalization & De-Normalization concepts. Joins and Sub Queries in SQL. Creating Indexes, Views, Sequences and
Synonyms.
Storage types, Failure types, Centralized and Distributed database Processing methods
PL-SQL: Control Structures, Cursors, Functions, Procedures, and Triggers.
Security & Integrity, Advanced Database systems.
Concepts of Front End Applications-D2k as Front End Tool-Forms Designer-Forms, Menus, Toolbars- D2K Reports.
Case Studies
Suggested Readings:
1. Rob : Database Systems, 5/e - Thomson.
1. Henry F. Korth IV Edition
2. Deshpande. SQL / PL SQL, Dreamtech Publishers.
3. Fundamentals of Database Systems. Elmasri/ Navathe Second edition.
4. Database Managemnt Systems. Raghurama Krishnan, Johannes Gehrke. Second Edition
5. Ivon Byross - Developing commercial Applications using Developer 2000 version 2. (Forms 5 and Reports 3)
6. Pratt : Concepts in Database Management - Thomson.
Course Objectives : The course aims to develop skills in the analysis and resolution of management problems related to
the marketing process; economic, psychological and sociological characteristics of demand for various products;
marketing research; channels of distribution; personal selling, pricing policies and regulation of marketing.
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Unit-I : Marketing Basics (Only Concepts)
An Overview of Marketing - Production concept - Product concept - Marketing myopia - Selling concept - Marketing
Concept - Societal dimension of marketing - Importance and scope of marketing. The Role of Marketing in Economic
Development - Rural Marketing , Rural Markets VS Urban Markets - Marketing Management tasks - Types of demand -
Marketing mix - marketing Objectives - Marketing Planning and Strategy - Mega Marketing (Power and Public
relations) - Service Marketing
Unit-II : Target Marketing and Market Segmentation and Consumer Behavior
Concept of Target market-Market segmentation: Concept - Types - Patterns - Benefits - Requirements for effective
segmentation - Basis for market segmentation - market segmentation analysis for given products - Product positioning.
Concept of consumer behavior - Nature - Scope - Importance - Major factors influencing consumer behavior: Cultural -
Social - Economic - Psychological & Personal- Consumer decision process - Post purchase feelings - Brand loyalty -
Cognitive Dissonance -Industrial buyer behavior - Marketing Research - Steps.
Unit-III : Product & Price Management
Concept of product - Classification of products - levels of product classification - Product mix and product line decisions
- new Product Development Process - Product Life Cycle Stages and implication for marketers - Branding - Packagingand labeling strategies.
Role of price in marketing mix- Pricing concept - Objectives of pricing - Factors influencing price determination - New
product Pricing - Market Skimming pricing - Market penetration pricing - Pricing of products and services - Pricing
Methods.
Unit-IV : Channel & Promotion Management
Nature of marketing channels - Channel Structure and participants - Types of marketing intermediaries - Importance of
Channel management - Channel Design Decisions Channel conflict and resolutions - Contemporary marketing channels
in India - A global perspective.
Promotion Management
Role of promotion in marketing - Promotion mix - A view of the Communication Process - Advertising - Need -Objectives - Types of advertising - Major decisions in advertising - Objectives - Budget - Strategy - Evaluation -
Advertising and Social Marketing - Sales Promotion - Objectives & Tools - Personal Selling - Nature, Role of Sales
force - Publicity - Public Relations.
Unit-V : E-Marketing
E-Marketing - promises and challenges - Benefits of E-Marketing - Customers Database- kiosk marketing - building E-
mail addresses database - Internet related Marketing mix - Internet Related marketing techniques - Online advertising
mechanisms - Issues in Web site design - Attracting customers to the Web site - Choosing the ISP - Customer
Relationship Management
1. Philip Kotler: Marketing Management Analysis, Planning & Control ,9th edn.
2. Philip Kotler : Principles of Marketing.
3. Joel R.Evans Barry Berman: Marketing
4. E.Jerome McCarthy William D.P:arreault : Basic Marketing
5. W.J.Stanton : Fundamentals of Marketing.
6. J.C.Gandhi : Marketing Management.
7. Lovdon & Della Bitta: Consumer Behaviour Concepts and Applications.
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8. Schiff Man. Consumer Behavior, Prentice hall.
9. Lovelock: Managing Services, marketing Operations and Human Resources.
10. Electronic Commerce- Schneider - Thomson.
11. Electronic Commerce, Managerial perspective, Efraim Turban, Jae Lee, David King, Micheal chang, Addison
wesley, New Delhi.
12. Electronic Commerce, Greenstein and Feinman, Tata McGrawhill, New Delhi, 2000.
13. Czinkota : Marketing Management 2/e - Thomson.
14. Lamb: Intro to Marketing - Thomson.
15. Jain : Marketing, Planning & Strategy - Thomson.
16. Assael : Consumer Behaviour - Thomson.
Semester-II FINANCIAL PRINCIPLES MCIS-206
Course Objectives : The course provides an introduction to finance. Non finance majors will gain an appreciation of the
role of financial markets and institutions in our economy, and the responsibilities, concerns and methods of analysis
employed by corporate financial managers. Students pursuing a concentration in the finance area should view these as a
first course in corporate finance and an introduction into investments, financial markets and institutions.
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Unit-I: Introduction to Financial Management
An overview - Finance Function - Scope of Finance function - Financial Management - Meaning - Goals & Objectives of
Financial Management - Time value of money - Present value - Compound value.
Unit-II: Investment Decisions
(A) Nature of Investment decision - Capital budgeting - Meaning and Importance, Types of Capital budgeting decisions- Capital budgeting process -Investment criterion methods of appraisal - Payback Period - Accounting Rate of
Return - Discounted Cash Flows methods - Net Present value method - Interpretation of NPV-Evaluation of NPV
method - Internal Rate of Return method - Interpretation of IRR - Payback Period - Reciprocal Rate of return -
Profitability Index - Evaluation of Profitability Index - Net Present Value vs Profitability Index - NPV vs IRR.
(including problems)
(B) Risk Analysis in Capital Budgeting And Cost of Capital Risk meaning - Nature - payback period - Risk adjusted
discount rate - Certainty Equivalent - Statistical Technique to handle risk - probability assignments - Standard
deviation and coefficient of variation - probability distribution approaches.
(C) Cost of Capital: Concepts - Importance - Specific cost of capital for various sources of finance - cost of debt - cost
of preference capital - cost of equity capital - cost of external equity - cost of retained earnings - Weighted average
cost of capital - Book value and market value weights and marginal cost of capital (including problems.)
Unit-III : (A) Financing Decisions
Leverage - concept of Leverage - Operating Leverage - Meaning - measurement -Financial leverage - meaning
-measurement - EBIT -EPS analysis - Degree of financial and operating leverages- combined leverage - Meaning and
measurement - importance (including problems).
Capital structure - meaning - determinants of Capital structure - optimum capital structure - Capital structure theories -
Net income approach - Net operating Income approach - Traditional view - M.M. - Hypothesis (theory only)
(B) : Working Capital Management
An over view - concepts of working capital - determinants of working capital - Optimum level of current assets -
Liquidity vs. Profitability - risk return trade off -Estimating working capital needs (including problems). Objectives and
importance of Cash Management - Receivables Management and Inventory Management.
(C) Dividend Decisions
Unit-IV : An Overview of Indian Capital Market
a) Money market instruments: Treasury Bills, Commercial Bills, Certificate of Deposit, Commercial Paper, Call money
- Discount and Finance House of India Limited.
b) Instruments of Capital market: Equity, Preference and Debentures - Secured and Unsecured, Fully convertible, partly
convertible, bearer, naked. Mortgage, Zero Coupon, Deep Discount, Option at Debentures with equity and tradable
warrants.
c) Primary Market: Meaning - Intermediaries - Recent developments.
d) Secondary Market
Meaning - Intermediaries - Recent developments - Insider trading and market makers - Mutual Funds factoring
services. Functions of SEBI and Important guidelines relating to primary and secondary market - Indian Stock
Market- National Stock Exchange.
Unit-V :
(A) Portfolio Diversification : Markowitz diversification - Effect on risk. Quantification of Risk and Return; Perfectly
positive and negative correlation - Moderate Correlation - Effect on risk. (Including Simple Problems)
(B) Capital Market Theory Capital Market Theory ; Assumptions - Capital Market line and portfolio selection - Capital
Asset Pricing Model - Quantification of Risk and Return- ex-antes export (including problems).
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(C) Evaluation of Portfolio Performance
Evaluation of Portfolio performance: Measures ofSharpe, Treynor, Jenson (including simple problems.)
Suggested Readings
1. Van Horn, James C: Financial Management, Prentice Hall India (p)Ltd. New Delhi.
2. Hampton John.J. Financial decision Making, Prentice Hall India (P) Ltd. New Delhi.
3. Solemen Ezra & Pringle John. J: An Introduction to Financial Management, Prentice Hall India (P)Ltd. NewDelhi
4. Khan M.Y. & Jain P.K.: Financial management, Tata Mcgraw Hill Publishing Co.Ltd., New Delhi.
5. Pandey I.M.: Financial Management ,Vikas Publishing House (P) Ltd.
6. Brigham : Fund of Financial Management - Thomson.
7. Brigham : Financial Management - Thomson.
Course Objectives :
Enterprise Resource Planning or ERP as it is more commonly referred to is business management system that integrates
all facets of business, including planning, manufacturing, sales, finance marketing. As this approach has grown in
popularity, software applications have emerged to enable business to implement the ERP methodology. The software
applications are tools that are available to business for use to drive out costs and improve efficiency. They automate
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repetitive tasks and integrate business activities such as inventory management and control, order tracking, customer
service, finance and human resources. Companies are spending fortunes on ERP software and implementation only to
find that the business performance has not improved at all. This course aims to provide the participants with guidelines
and frameworks that they can apply in order to increase the probability of the ERP (or any Information Systems)
implementation achieving both the project and business objectives.
Unit-I : Introduction
Definition of enterprise, enterprise resource planning, evolution of ERP systems; material requirement planning,
manufacturing requirement planning, Trends, Systems and technology background; ERP systems background; Objectives,
Benefits and challenges in ERP, ERP data input; ERP output capabilities; Technology-enables vs. clean sheet re-
engineering, Specialties in ERP systems, Tangible and intangible benefits. Major ERP vendors.
Business processes, ERP software changes, Designing ERP systems - choosing standard models, artifacts and processes
for ERP systems; client-server architecture for ERP, Application architectures, cross functionalities, application
integration.
Introduction to BPR, definition and principles BPR, role of IT in BPR, IT support for BPR, strategic alignment of IT and
BPR, Process engineering, enterprise business processes, BPR and organisational restructuring, organisational systems,
business process integration.
Unit-IV : Implementation on ERP
Choosing an ERP system implementing- big bang vs phased-identification of modules-developing guiding principles and
detailed project plan-legacy system analysis-as is picture-mapping into ERP, Project team training, To Be design, user
acceptance, detailed design, customization, construction and testing, production system development.
going live, parallel-run phase, User Training, Post implementation issues and development, SCM, CRM, SRM,SEM
integration, Electronic commerce, Risks in implementing ERP Systems.
Suggested Readings :
References
1. Enterprise Resource Planning Systems, Life Cycle, Electronic commerce, and Risk Daniel E. OLeary, Universityof Southern California
2. ERP - Text and Case studies by CVS Murthy, Himalaya Publications.
3. Process Innovation - reengineering work through information technology by Davenport Thomas H, Harvard
Business School Press, Boston, MA 1993
4. Reengineering the corporation; A manifesto for business revolution by Micheql Hammer and Champy James,
Harper Business NY.
5. Monk : Enterprise Resource Planning 2/e - Thomson.
Course Objectives :
1. To learn five fundamental data structures-lists, stacks, queues, trees, and graphs
2. To learn the basics of the development of reusable software components.
3. Improve programming skills.
4. Apply programming skills, object-oriented techniques and data structures theory to the solution of practical business
programming problems.
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Data structures - Introduction - Lists- stacks- Linear Queues and Circular Queues, Double Ended Queues - Operations
using Arrays & Pointers.
Linked Lists - Introduction & Implementation, Linked Lists using Stacks and Queues, Circular Linked Lists, Doubly
Linked Lists.
Searching Techniques: Sequential search & Binary search
Sorting Techniques: Insertion Sort, Shell Sort, Selection Sort, Merge Sort, Quick Sort, Tree Sort and Heap Sort.
Trees, Operations on binary trees, Traversals, Binary Search Trees - Graphs - Graph searching.
Hashing and the table ADT - Introduction to Hashing by simple examples - Hash function methods - comparison of
searching methods using the table ADT.
Suggested Readings :
1) Data Structures using C++ Malik - Thomson.
2) Data Structures using C and C++ Second Edition, Tenenbaum.
3) Data Structures & Algorithm in C++ - Thomson.
Semester-III INFORMATION SYSTEMS AND MCIS-303
PROJECT MANAGEMENT
Course objectives:The course objective is to provide an overall picture of the role and activities of Information Systems
Project Management and Software Quality Assurance. The course also intends to throw light on some of the leading
Functionality and Performance Testing Tools available in the market today.
Unit-I: Introduction to Information Systems Project Management
Introduction to Software Engineering - The Evolving role of software - Software Evolution - Types of Information
systems - Introduction to Software Project Management - Software Development Techniques - System Development Life
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Cycle - Prototyping Model - Spiral Model - RAD Model - Joint Application Development and Extreme Programming
-Aspect Oriented Software Development.
Software productivity - Role of Information Systems in Software Productivity - Brief history of the Unified process
-Phases of the Unified process - Unified Process Work Products.
Unit-II : Software Engineering
Software Engineering as a Layered Technology - Software Process Frame work - The Capability Maturity Model
Integration (CMMI) - Process Patterns - Process Assessment - Personal and Team Process Models - Process Technology -
Requirements Engineering - Initiating the Requirement Engineering Process - Developing Use Cases - Building the
Analysis Model - Understanding how Software is Designed
Negotiating and Validating Requirement - Technical and Economic Feasibility Studies - Object Oriented Analysis and
Design. Creating an Architectural Design - Modeling Component Level Design - Performing User Interface Design
-Software Deployment and Maintenance.
Unit-III : Project Management
Conventional Software Management - Evolution of Software Economics - Improving Software Economics - Artifacts of
the Software Project Management Process - Model based Software Architectures - Software Process Work Flows
-Iterative Process Planning - Project Organizations and Responsibilities - Process Automation - Project Control andProcess Instrumentation
Modem Software Project Profiles - Next-Generation Software Economics - Modern Process Transitions - The COCOMO
Cost Estimation Model - Configuration Management methods and tools
Unit-IV : Software Testing Process
Software Quality Assurance - Importance of Software Testing - Life Cycle Testing Models - Fish Model - V-Model
-Process Experts & Tools Model - CT Model - Calculating the Efficiency of the Testing Team - Life Cycle Testing Team
Roles and Responsibilities-Change Control Board and Change Management.
Usability, Functionality, Performance and Security Testing - Test Policy and Test Methodology - Designing Test Cases
based on Input domain, functionality and business logic. Test Plan contents and drafting. Preparation of Traceability
Matrix - Advantages of Test Automation
Unit-V : Software Quality Engineering & Management
Software Quality Control - Introduction to Software Quality Assurance - SQA Activities - Software Reviews - Defect
amplification and removal - Formal Technical Reviews - ISO 9001:2000 for Software Project Management - Statistical
Software Quality Assurance - Six Sigma for Software Engineering and Project Management - BS 7799 Information
Security Standards - Software Auditing and Reporting.
Software Process Reengineering - Software Reengineering process model - Forward Engineering and Reverse
Engineering - The Economics of Reengineering - Understanding and Implementing CMM.
PRACTICAL LAB:
1. WinRunner 7.0 : WinRunner Architecture - Recording Modes - Analog and Context Sensitive - Conducting Pre-
Learning and Auto-Leaming in WinRunner - Introducing Check Points in the script - GUI Check Points - BITMAP
Check Points -Database Check Point - Text Check Point - Synchronization Points in WinRunner - Data Driven Testing in
WinRunner - Testing Web Applications with WinRunner
2. Silk Testing Tool 7.5: Creating Silk Test Projects - Silk Test Runtime - Silk Test Workflows - Creating Test Plan
in Silk - Writing Silk Scripts in 4TL (For Test Language) - Enabling Extensions for Application under test - Recording
and Editing Test Frames - Designing and Recording Test cases - Running Tests and Interpreting results - Understanding
the Silk Recovery System - Debugging Silk Test Scripts - Creating Data Driven Test Scripts in Silk
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3. Load Runner, OpenSTA Load Testing Tool and Test Director: Launching Port Mapper - Creating Virtual
Users - Inserting Rendezvous Points in the Load Runner Script -Testing Web Applications by using Open System Testing
Architecture - Performing Stress and Load Testing on OSTA. Writing Test cases in Test Director - Administering Test
Director and Integrating WinRunner with Test Director
Suggested Readings:
1. Software Project Management - A Unified frame work by Walker Royce - Pearson Education2. Software Quality Engineering and Management - ENN Publications - First Edition
3. Software Engineering - A Practitioners Approach - Roger S Pressman - McGraw Hill Publications
4. Effective Methods of Software Testing - William E Perry - John Wiley and Sons Publications
5. Schwalbe : Information Technology Project Management - Thomson Learning.
Semester III ASP.NET MCIS:304
Course Objectives : The objective of this course is to enable the students to learn to create fully functional web store
with the knowledge of ASP.Net
Unit-1
Introduction to .NET-.NET Framework-Components of Framework (CLR - CLS -CTS) VB.Net, Variables and Data
Types, Object Variables & their Binding, Control Structures, Arrays, Functions, Parameters and Arguments, Window
Forms.
Introduction to Web Applications- Static Web Pages, Limitations of Static Web Pages, Web Server, Dynamic Web Pages,
Client-Side Dynamic Web Pages, Server-Side Dynamic Web Pages, ASP.Net, ASP.Net Namespace.
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Unit-II
Datatypes - Variable Scope - Constants - Operator - Control Structures - Defining and Using Functions - Conversion
Functions - Arrays,Data Collections - ArrayList -Hashtables.
ASP.NET Server Controls - ASP.NET Web Controls - HTML Server Controls - HTML Server Controls versus Web
Controls - Web Controls, Rich Object Model - Events - Page Lifecycle - Data Rendering Controls -Rich Controls -
Validation Controls
Unit-III
Introducing HTML Forms and Web Forms - Working with Server Controls -Implementing ASP.Net Server Controls -
Validating Forms with Validation Controls
Event-Driven Programming and Postback - Event - Event-Driven Programming -HTML Events - ASP.NET Page Events -
ASP.NET Web Control Events - The IsPostBack Test.
Unit-IV
ADO .NET - Connection Classes - Command Data Components - DataAdapter Components - DataSet Data Component -
DataView Data Component - DataGrid Component
Unit-V
Users and Applications-Cookies - Sessions - Applications - Global.asax - Caching.Web Services - Web Service - HTTP - XML - and Web Services,HTTP GET - HTTP POST - Simple Object Access
Protocol (SOAP) - Building an ASP.NET Web Service-Web Methods - Web Service Discovery - Securing a Web
Service.
Suggested Readings :
1. Beginning ASP.Net 1.1 - Wrox - Chris Ullman - John Kauffman.
2. Professional ADO.NET Programming - Wrox - Bipin Joshi - Paul Dickinson.
3. The Complete Reference - McGraw Hill MacDonald, Mathew.
4. Francis : Rescued by Active Server Pages & ASP.Net - Thomson Learning.
Course Objectives : To familiarize the students with analysis of securities market, valuation of different securities for
the purpose of building optimal portfolio and to acquaint the students with latest concepts and trends in the securities
market.
Unit-I : Fundamental & Technical Analysis & Efficient Market Hypothesis
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Need for Fundamental analysis - Economic analysis - Tools of Economic analysis - Industry analysis Tools of Industry
analysis - Company analysis - Tools of Company analysis - Technical analysis - Technical Tools of Analysis (Including
problems related to technical analysis)
Efficient Market Hypothesis - Meaning and Implications - Random Walk Theory - Strong and Semi-strong and weak
forms of efficiency - Martingale models (Theory only)
Unit-II : Valuation of Equity Shares and Analysis of Debt Securities
Equity risk and return - Capitalization of dividend earnings and cash flows - Profit earnings (PE) approach Valuation ofdebt securities - Types of bonds - Interest rate risk and purchasing power risk - Market interest rates and term structures of
interest rates - Yield curves - Limitations of Yield curves - Risk premium bonds-Maculays Duration (MD)-Advantages
of MD (including problems)
Unit-III : CAPITAL MARKET THEORY
Assumptions - Capital market line - Portfolio selection - Capital Asset Pricing Model (CAPM) - Assumptions - Security
Market line - Testing the CAPM - Arbitrage Pricing Theory (APT) - Assumptions - One-factor and Two-factor Arbitrage
Pricing - Multi-factor Arbitrage Pricing (Including Problems)
Unit-IV : Evaluation of Portfolio Performance
Measures of portfolio performance - Rewards to variability and rewards to volatility - Sharpes performance index -
Trenors performance index - Jensons performance index (Including problems). Security Market Indexes - Averages -
Indexes - Construction of Indexes - Stock market Index Revision (including simple problems)
Unit-V : Introduction to Treasury Management and Treasury Controls
Treasury Management - Meaning - Need - Role of the Treasury - Its Relationship with Risk Organization - Identifying
and Quantifying Risk - Relationship between Risk and Return - Sources of Financial Risk - Interest Rate Risk - Currency
Risk - Financial Risk - Economic Exposure - Managing Uncertainty - Risk and the Treasury Operation - Understanding
the Business Trading Strategy - The Role of Accounting
Suggested Readings :
1. Fisher, Donald E. and Ronald J. Jordan : Security analysis and portfolio management, PHI or Pearson Education.
2. Francis Jack Clark and Richard W.Taylor (1996) : Theory and Problems of Investments, Mc Graw Hill International
Editions, New Delhi.
3. Punithavathy Pandian (2002): Security analysis and portfolio management, Vikas Publishing house pvt. Ltd. New
Delhi.
4. Sulochana,M.(2003): Investment management, Kalyani Publishing House, Bombay.
5. Avadhani,V.A. (2003) : Investments and Security management in India, Himalaya Publishing house.
6. Gangadhar,V :Investment management.
7. Bharati,V. Pathak (2003) : Indian Financial System, Pearson Educational publications.
8. Mayo : Investments, - Thomson Learning.
Course Objectives : The Supply Chain Management deals with planning, control and execution of Primary activites inthe chain from the suppliers to the customers with the objective to move the right products in the right quantities and
quality at the right time according to the needs of the customers as efficiently as possible. The course enable the students
to learn
1. Intergrated planning coordination and control of all logistical business processes
2. The activities required to deliver superior consumer value at less cost through supply chain.
4.3. To satisfy the requirements of the other stake holders in the supply chain
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Introduction, Meaning - Need - Origin - Elements of S.C.M. - Future trends in SCM - Purchasing issues in SCM -The role
of purchasing in an organization - The purchasing process - Sourcing decisions - Roles of supply base - Supplier selection
- Purchasing organization - Centralized Vs Decentralized - International purchasing/global sourcing
Introduction - Developing successful Partnership - Supplier evaluation and certification - Supplier - Development -
Supplier Relationship management
Introduction - Sourcing strategies - Evaluating and selecting key suppliers - strategic alliance and supplier certification
programming outsourcing program - supplier management and Alliance Development - Use of E-Procurement system -
Rewarding supplier performance - Bench marking sourcing practices - Third party SCM services Assuming and
improving the firm purchasing function
Demand forecasting & Collaborative planning, forecasting & replenishment - Matching supply & demand forecasting
techniques - Qualitative and Quantitative methods - software solutions
Domestic and International Transportation - Impact of Transportation on SCM - Fundamentals of Transportation -
Warehousing - Transportation Management - E-Commerce and Transportation
Suggested Readings :
1) Principles of SCM - Wisner - Thomson.
2) Introduction to SCM - Bozarth Y Handfield.
3) Rahul V Altekar Supply Chain Management PHI publications
4) Modelling the Supply Chain Jeremy F Shapiro Thomson Publication
5) Supply Chain Management Theory and Practices, BizTantra Publications
6) Coyle : The Management of Business Logistics - Thomson.
Course Objectives : Modern Day Organizations widely use I.T. to perform management functions. Hence, organizations
need efficient information systems and management decision support systems. In order to develop such system it requires
a good understanding of the techno- functional requirements of a management area. This course prepares the students to
appreciate the necessary dimensions of developing such systems and enables them to become effective management
professionals in finance and accounting.
Emergence of digital form in the existing era of I.T.
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Information needs of management at various levels of organization - flow of information in the organizations - Top down
- Bottom up - Integration Information Systems - meaning - nature - Role
Approaches to information systems - Technical - Behavioural - Socio-technical approaches - Types of Information
Systems in business organizations - Decision Support System - MIS - Expert System - Knowledge Management System -
Transaction Processing System - Importance of information systems in supporting various levels of business strategy
formulation and decision makings - software nd hardware requirements for developing efficient information system.
Appreciation of information requirements of a finance manager for various financial decisions in an organization.
Designing suitable information system to meet such requirements Integration of financial information system with that of
enterprise information system - functional requirements of finance and accounting system.
Introduction - Accounting structure - setting up of accounts and grouping - Narrations - Items - Charges - Documents in
accounting packages - Receipts and payments - purchase and sales -customer and supplier accounts - Journal documents -
credit and debit notes - Rectification of errors (Trial Balance) - Preparing final accounts.
Note: The above maybe implemented suitably using an available package. Suggested Tally or Oracle financials.
Role of Intranet and Internet in the development of financial information system for a business organization - E-
commerce - Enterprise Resource Planning - SCM - CRM Integration planning of the above with financial system.
1) James A.O Brien - Introduction to Information systems - Tata McGraw Hill -4th ed -New Delhi.
2) Turban -Rainer and Potter Introduction to Information Technology.
3) W.S.Jawadekar -Management Information Systems - Tata McGraw Hill -1st ed -New Delhi.
4) Dennis Curtain, Kunal Sen , Kina foley, Cathy Morm - Information Technology - McGraw Hill Book Company.
5) Cyzanshy - I.T - Inside and Outside - Pearson Education.
6) Handbooks and documentation of the relevant package for Unit IV.
7) OZ : Management Information Systems - Thomson.
8) Stair : Principles of Information Systems - Thomson.
Course Objectives:
To provide an understanding in developing an effective e-business solution architecture.
To provide an understanding of the technology of electronic commerce such as web architecture, interoperable and secure
information systems.
To gain an understanding of how Internet and Inter-organisation Information Systems are applied to create innovative
business models among corporates and consumers
Business- to- Business Models, Business to Consumer Models, Collaborative Business Models, E-Business Architecture:
Web Architecture & CGI, Applet/Servlet. Client Server Architecture, Component based Architecture.
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E-Auctions E-Tender, Reverse Auctions. E-Customer Relationship Management: Call Centre, Partner Relationship
Management, E-Service Management, E-Marketing, Business Intelligence Systems, Data Mining Models.
Data Encryption Standards, RSA, Public and Private keys, Digital Signature, Digital Certification, MIME.
Internet Security and Firewall Systems
IPSec Protocol, S-HTTP, Secure Socket Layer (SSL), IP Spoofing, Firewall Systems, Packet Filtering Firewall,
Application Level Firewall, Circuit level Firewall.
SET Protocols, E-Check, E-Cash, Micro payment Systems, Smart Card, Electronic Fund Transfer. E-Markets: Web
Advertising, Online Market Research, Market Making. Cyber Law: IT Act of India.
Origins and Evolution of HTML, Basic Syntax, Standard HTML Document Structure, Basic Text Formatting, Images,
Hypertext Links, Lists, Tables, Frames, Forms.
Overview of JavaScript, Object Orientation and JavaScript, General Syntactic Characteristics, Primitives, Operations and
Expressions, Screen Output, Control Statements, Object Creation and Modification, Array, Functions.
The JavaScript Execution Environment, The Document Object Model, Element Access in JavaScript, Introduction to
Events and Event Handling, Attributes and Tags, Validating Form Inputs.
Recommended Books:
Main Reading:
1) Napier : Creating a Winning E-Business - Thomson.
2) Henry Chan, Raymond Lee, Tharam Dillon and E Chang, E-Commerce : Fundamentals and Applications, John
Wiley & Sons.
3) Kalakota and M Robinson, E-Business Roadmap for Success, 2000, Addison - Wesley Publications.
Supplementary Reading:
1) R.Kalakota and BAB Whinston, Frontiers of E-Commerce, Addision Wesley
2) M Reynolds, Beginning E-Commerce with Visual Basic, ASP, SQL Server and MTS Wrox Press Ltd.
Semester-IV CUSTOMER RELATIONSHIP MANAGEMENT MCIS-403
Course Objectives: The idea of CRM is that it helps businesses use technology and HR to gain insights into the
behaviour of customers and the value of those customers. An effective CRM strategy helps the business increase its
revenue. The course contents enable the students to learn the following aspects of CRM
1. Providing services and products that are exactly what the customers want
2. Offering better customer services
3. Cross selling products more effectively
4. Help the sales staff to close deals faster
5. Retaining existing customers and discovering new ones
Unit-I :Introduction to CRM
Marketing/Commerce in the 21st century - Changing marketing environment - The value Discipline Model - The new (e)
marketplace - Its impact customer loyalty - The case for CRM - CRM definition - Components of CRM - CRM concepts -
Goals of CRM - CRM functions - Customer Experience Management - Back office and front office functions.
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CRM marketing initiation - cross-selling and upselling - Behaviour prediction - customer life time value - The call centre
and customer care measurement - Analytical CRM - The Concepts of Data Warehouse - Data mining - clickstream
analysis - personalization - operational CRM
CRM Planning - CRM business plan - The CRM program life cycle - Developing CRM strategy - Building CRM
infrastructure - Analyzing and segmenting customers - Delivering the offer to the customer - creating a CRM culture -The role of marketing and sales departments in CRM
Understanding the technology component - CRM technology definition - Business function - I.T. functions - Making
technology decisions
The four Ps - Process - Perception - Privacy - Politics - Other CRM - Lack of CRM integration - Poor organizational
planning - Demanding customers - future of CRM.
References :
1. CRM Hand Book, Jylldyche, Pearson Education.
2. CRM, Judith W Kincaid, Pearson Education.
3. Wagner : Customer Relationship Management - Thomson.
Course Objectives : To make the students aware about the Risk Management and Insurance so that the students can
undertake projects in the field of Insurance after the course is completed
Unit-I : Basic Concepts in Risk Management and Insurance
Meaning of Risk - Chance of Loss - Peril and Hazard - Types of Pure Risk - Burden of Risk on Society - Methods of
handling Risk - Definition of Insurance - Types of Insurance - Costs of Insurance to Society - Meaning of Risk
Management - Objectives of Risk Management- Personal Risk Management - The Changing scope of Risk Management -
Insurance Market Dynamics - Financial Analysis in Risk Management Decisions - Use of Technology in Risk
Management Programs
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Principles of Indemnity, Insurable Interest, Subrogation, utmost good faith Requirement of an Insurance Contract -The
Liability Risk - Law of Negligence - Imputed Negligence - Specific applications of the law of Negligence - Home Owners
Insurance - Coverage, Perils insured against, Exclusions, Conditions - Personal liability Insurance -Endorsements to a
home owners Policy - Automobile Insurance - Liability Coverage, Medical Payments coverage
Uninsured Motorists Coverage, Duties after an accident or loss and general provisions Other Property and liability
Insurance Coverage.
Unit-lll : Commercial Property and Liability Risks
Overview of Commercial Package Policy - Building and Personal property coverage form - Loss Reporting forms,
Business Income Insurance, Other Commercial coverage, Transportation Insurance - Commercial Liability Insurance -
General Liability Loss Exposures - Commercial General Liability Policy - Employment Practices Liability Insurance,
Workers Compensation and Employers Liability Insurance - Commercial Auto Insurance - Aviation Insurance - Bailees
Customer insurance - Liability Insurance Businesses owners Policy - Professional liability Insurance
Unit-IV : Life and Health Risks
Fundamentals of Life Insurance financial Impact of Premature Death on Different types of Families -life Insurance Types,
Variations of Whole life insurance and other types; Buying Life Insurance - Determining the cost of Life Insurance, Rate
of Return 01 Saving Component, Taxation of Life Insurance, Shopping of Life Insurance- Annuities and Individual
Retirement Accounts - Taxation of Individual Annuities, Individual Retirement Accounts - Individual Health and
Disabilitv - Income Insurance - Health Care problems, Types of Individual Health Insurance Coverage, Hospital-Surgical
Insurance, Major Medical Insurance - Long term Care Insurance - Group Insurance
Unit-V : The Insurance Industry
Types of Insurers and Marketing Systems - Types of Private Insurers, Agents and Brokers, Types of Marketing Systems,
Mass Merchandizing - Insurance Company Operations - Rate making, Underwriting, Production, Claim Settlement,
Reinsurance, Investments, other Insurance Company functions - Insurance Pricing - Government Regulation of Insurance
- Reasons for Insurance Regulation - Historical Development of Insurance Regulation over the world and in India.
Suggested Readings:
1. George E. Rejda Education: Principles of Risk Management and Insurance, Pearson Education.
2. Arthur Schleifer & David E.Bell : Risk Management, Thomson Learning.
3. Treischmann : Risk Management & Insurance - Thomson.
M.Com (IS) Practicals
SEMESTER I
BUSINESS INFORMATION SYSTEMS MCIS 101
Business Data Flow Diagrams (Algorithms) for Applications like Accounts, Finance,Human Resource, Marketing Information Systems.
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OBJECT ORIENTED PROGRAMMING MCIS 102
Algorithms- Top down design Stepwise Refinement. Flow Charts Data Types
Variables Operators Expressions. Introduction to Objects and Classes Simple
Programs.
Programs using Control structures, Arrays and Pointers.
Functions, Parameter passing. Classes, Attributes, Member functions, Object Instantiation,
Constructors, Scope Resolution.
Exception Handling, Templates, Standard Library, File I/O Operations.
COMPUTER ARCHITECTURE AND SYSTEM SOFTWARE MCIS 103
Applications of MS-Office: MS-Word, MS-Excel, MS-Access, MS-PowerPoint inBusiness
OPERATING SYSTEMS MCIS 104
The File System:
Directory Handling and navigation (mkdir, rmdir, pwd and cd). Creating, Viewing ,
Copying, renaming and deleting files. Listing files, Viewing through pg, tail and head
command.
File Attributes:
Analysing the ls-1 output. File type and permissions (chmod). The /etc/passwd and/etc/group files. Changing ownership.
The vi Editor:
The three modes. Basic navigation (h, j, k, l). Moving to a specific line number(G) The
repeat factor. The Input mode commands (i, a, r, s and o). Saving and quitting (:w, :x and
:q). Text deletion (x and X). Using operators in deleting and copying text (d, y and p).
Undoing and repeating commands (u and .). Pattern search (/ and n) and substitution (:s).Moving text from one file to the other. Customization features: abbreviation(:abb), key
mapping (:map) and setting vi parameters (:set).The file .exrc.
Wild-cards. Escaping and quoting. Difference between single and double quotes. The three
standard files and redirection (>,>). Connecting commands with pipes(I). Command
substitution. Shell variables and how they determine system behavior.Aliases andCommand history, Environment variables, setting terminal (Sty).
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SEMESTER II
SYSTEM ANALYSIS & DESIGN MCIS 202
Determining System Requirements Traditional Methods- Modern Methods. StructuralSystem Requirements using process modeling, logic modeling and conceptual data
modeling techniques.
Work Study and Productivity: work measurement, work sampling and structuredestimating
Logical and Physical Design:
Designing Forms and Reports, Designing Databases, Designing Internals: Programs andProcess Design.
DATABASE MANAGEMENT SYSTEMS MCIS 204
Converting ER model to relations- Database Manager
SQL DDL, DML, DCL, Integrity constraints in SQL.
Creating Indexes, Views, Sequence and Synonyms.
PL-SQL: Control Structures, Cursors, Functions, Procedures and Triggers.
SEMESTER III
ENTERPRISE RESOURCE PLANNING MCIS 301
Business Process Designs (Document & Process Flows) for a generic finance, accounting
or marketing.
Suggesting to-be designs for the generic as-is Business Scenarios.
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DATA STRUCTURES USING C++ MCIS 302
Operations using Arrays and Pointers.
Lists
Linked lists using Stacks and Queues, Circular Linked Lists, Double Linked Lists.Unit III: Searching & Sorting Techniques:
Searching Techniques: Sequential search & Binary search
Sorting Techniques: Insertion sort, Shell sort, Selection sort, Merge sort, Quick sort, Tree
sort, Tree sort and Heap sort.
Non Linear Data Structures
Trees, Operations on binary trees, Traversals, Binary Search Trees Graphs Graphs
searching.
INFORMATION SYSTEMS AND PROJECT MANAGEMENT MCIS 303
1. WinRunner 7.0: winRunner Architecture- Recording Modes- Analog and ContextSensitive - Conducting Pre-Learning and Auto Learning in WinRunner
Introducing Check Points in the script GUI Check Points BITMAP Check
Points- Database Check Point Text Check Point Synchronization Points in
WinRunner Data Driven Testing in WinRunner Testing Web Applications withWinRunner.
2. Silk Testing Tool 7.5: Creating Silk Test Projects Silk Test Runtime Silk Test
workflows creating Test Plan in Silk Writing Silk Scripts in 4TL (For TestLanguage) Enabling Extensions for Application under test Recording and
Editing Test Frames Designing and Recording Test cases Running Tests and
Interpreting results Understanding the Silk Recovery System Debugging SilkTest Scripts Creating Data Driven Test Scripts in Silk.
3. Load Runner, OPENSTA Load Testing Tool and Test Director:
Launching Port Mapper- Creating Virtual Users - Inserting Rendezvous Points in
the Load Runner Script Testing Web Applications by using Open System TestingArchitecture - Performing Stress and Load Testing on OSTA. Writing Test Cases
in Test Director Administering Test Director and Integrating WinRunner with
Test Director.
ASP.NET MCIS 304
ASP.Net Server Controls ASP.Net Web Controls, Html Server Controls
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Introduction Html Forms and Web Forms. Event-Driven Programming, Html Events,
ASP.Net page events, ASP.Net Web control events.
INFORMATION SYSTEMS FOR BUSINESS ORGANIZATIONS MCIS 401
Implementing an Accounting or Financial package (Tally)Accounting structure setting up of accounts and grouping Narrations
Items Charges Documents in accounting packages Receipts and payments purchase
and sales customer and supplier accounts journal documents credit and debit notes Rectification of Errors (Trial Balance) Preparing final accounts.
E BUSINESS MCIS 402
Introduction to Html:
Basic Syntax, Standard Html Document Structure, Basic Text Formatting, Images,
Hypertext links, Lists, Tables, Frames, Forms.
The Basics of JavaScript
General Syntactic Characteristics, Primitives, Operations and Expressions, Screen Output,
Control Statements, Object Creation and Modification, Array, Functions.
JavaScript and Html Documents
The JavaScript Execution Environments, Element Access in JavaScript,
Events and Event Handling, Attributes and Tags. Validating Form Inputs.
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