Download - Mark Bertolini Resume

MARK BERTOLINICell: 416-807-2222

[email protected] oriented with a diverse background in customer service, management, sales and logistics. Dedicated to positive

results, procedural improvements, and customer service.HIGHLIGHTS

Deadline-Oriented Skilled Multi-Tasker Team Management Customer Relations SpecialistExceed Sales Goals Microsoft Office Proficiency Flexible and Adaptable Conflict Resolution Expert

EXPERIENCEPENSKE LOGISTICS/FORD MOTOR COMPANY

OAKVILLE, ONTARIO – 11/2014 to currentCustomer Service Associate

Responsible for providing hourly just-in-time logistics solutions for Ford Motor Company at the Oakville Assembly Plant, including shipping and receiving of automotive parts.Providing hands-on assistance with computerized warehousing and inventory systems.Daily interaction with Ford team members, supervisors, and Lead Logistics Providers.Proficient with RT Warehouse Management/Inventory system.

ARCHWAY MARKETING CANADA MISSISSAUGA, ONTARIO – 08/2012 to 10/2014

Account Representative – Sleeman BreweriesResponsible for managing inventory in Eastern and Western Canada.Responsible for daily order execution and shipping of marketing supplies.Proficient with AS400 Warehouse Management/Inventory system.Key player in implementation of Sleeman West to Archway Marketing.

BELL MOBILITYMISSISSAUGA, ONTARIO – 04/2008 to 01/2012

Team Lead – Consumer Client CareResponsible for 15 call center agents productivity, development, coaching and discipline.Trained staff on how to improve customer interactions.Worked with upper management to ensure appropriate changes were made to improve customer satisfaction.

Peer CoachSide-by-side coaching with low performers for sales targets.Worked alongside team leads to develop action/work plans for agents.Provided cross training to associates.

Account Representative – Business Client CareProvided accurate and appropriate information in response to customer inquiries.Made reasonable procedural exceptions to accommodate unusual customer requests.

Consistently exceeded sales goal KPIs as set by the company.

WESTERN CREAMERYBRAMPTON, ONTARIO – 05/2006 to 03/2008

Driver Dispatch/Warehouse Shift SupervisorSupervised 25 drivers daily.Inventory control and daily cycle counting of refrigerated product.

EDUCATIONJOURNALISM – Sheridan College, Oakville, Ontario 1999CREATIVE WRITING – University of Windsor, Windsor, Ontario 2001