Y O U R C A L L E R ’ S E X P E R I E N C E

C A L L E R

Thank you for ca l l ing Dr. Smith’s O �ce, how may I help you today?

M A P C O M M U N I C A T I O N SR E C E P T I O N I S T

H i , yes – I have an appointment there on Fr iday and I am not sure exac t ly how to get to the o�ce.

M y name is Sara Jones and I ’m coming f rom Jonesvi l le.

Sure, may I have your name? And what area wi l l you be t ravel ing f rom?

H i Sara – From highway 44 just take exit 3 and our o�ce wi l l be on the r ight hand s ide about ½ mi le f rom the exit .

Great , thanks so much. By the way, our company changed insurance providers to Anthem, and I need to k now i f my v is i t wi l l be covered by this new pol ic y?

44NORTH

EXIT 31 MILE

SAR A JONES

INSUR ANCE

C ARRIERS

ANTHEM

OPTIMA

AE TNA

Yes, we accept Anthem, Optima, and several others. We’ l l need to see your speci�c plan before we can te l l you how much is covered.

Alr ight . M y symptoms have worsened and the pain is throbbing, so would i t be poss ible to see the doc tor sooner?

No. You have been ver y helpful . Thank you.

NAME

NUMBER

L INE 1

TR ANSFER C ALL

I can help you with that . Let me transfer you to the nurse and we’ l l see i f there are any openings. I s there anything e lse I can do for you today?

C A L L I N G . . .D R . S M I T H

C ALL TR ANSFERRED TO NURSE

B E N E F I T S O F P A R T N E R I N G W I T H A C A L L C E N T E R :

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