Máire LaniganDirector of Information Services and Libraries
Managing a HE Library in the 21st CenturyCity University LIS: A case study
Twitter–addict?
Overview
• A word about me
• Higher Education in society
• City University as an organisation
• Library and Information Services
• Managing a HE library in a cold climate . . . the last twelve
months
• Icebergs ahead? City LIS : the next twelve months
• The future of libraries
A word about me
• Qualified in 1977
• Single staffed through to complex services
• Public sector
• Changing expectations of libraries
What did City University Library use to be like?
Librarians have changed too…
From
•Perfection•Set in their ways• Insecure about roles•Collections focused
…to
•Good enough•Flexible and innovative•Adapt readily to change•Service focused
What is your experience of librarians?
Overview
• A word about me
• Higher Education in society
• City University as an organisation
• Library and Information Services
• Managing a HE library in a cold climate . . . the last twelve
months
• Icebergs ahead? City LIS : the next twelve months
• The future of libraries
Higher Education in Society
• Provides education• Supports innovation• Sustains economic
vitality
• Changing student participation and profile . . . so demand going up and resources going down.
Changing models of provision
Traditional
Ownership
Individual Campus
Emerging
Access
Collaborative
Above campus
Overview
• A word about me
• Higher Education in society
• City University as an organisation
• Library and Information Services
• Managing a HE library in a cold climate . . . the last twelve
months
• Icebergs ahead? City LIS : the next twelve months
• The future of libraries
City University as an organisation
Teaching led with research
USP
Distributed environment
Our students
Full time 57%Aged 25 and above 55%
Female 55%
Undergraduate 68%
International 18-28%
Overview
• A word about me
• Higher Education in society
• City University as an organisation
• Library and Information Services
• Managing a HE library in a cold climate . . . the last twelve
months
• Icebergs ahead? City LIS : the next twelve months
• The future of libraries
Library and Information Services at City
• ‘Shape’ of service
•Campus environment
•Subject mix
Overview
• A word about me
• Higher Education in society
• City University as an organisation
• Library and Information Services
• Managing a HE library in a cold climate . . . the last twelve
months
• Icebergs ahead? City LIS : the next twelve months
• The future of libraries
Looking backwards: a cold climate?
Challenges
• Credit crunch ($ euro exchange rates)
• Expectations of library users
• Changing face of scholarly publishing
• Disproportionate inflation
• Conflicting pulls – online collections v monographs spend
• Under-investment in library services (Sconul data)
Budgets
Sconul data: how do we compare?
So how did we respond?
1. Transforming our spaces
£2.3 million investment
Benefits:
• Different needs, different spaces
• New spaces and increased capacity
• Assistive technology suite
• Wi-fi enabled ; laptop loans service, IT training suite
• Sand pit, technobooths, digital signage
• ‘Roving’ services and self-service
2. Reshaping our collections• Mixed economy – print and digital
2008 2009
Print only 20% 10%
Print and Online 78% 20%
Online only 2% 70%
Something to celebrate?
Gain = whole floor of the library (1083m of shelving)
But…
• Extra £100k cost• Perpetual access?• Remote store
A cautionary note
UG TPG Research Staff Total
No. of connections
24468 46761 1868 4865 77962
% 31.38 59.98 2.40 6.24 100.00
UG TPG Research Staff Total
No. of connections
35475 55060 6973 9018 106526
% 33.30 51.69 6.55 8.47 100.00
Snapshot of digital usage: Nov 07 – Jan 08
Snapshot of digital usage: Oct 09 – Nov 09
3. Reducing posts and changing our staff profile
Internal drivers • Central Services ‘Business Efficiency Review’
• Some ‘wrong’ structures / teams External drivers • Scholarly publishing: digital content
• Changing demand and service provision
• Competitive environment: skilled and agile workforce.
3. Reducing posts and changing our staff profile
• Service wide review
• All roles under the spotlight
• Increased or decreased importance of some roles
• 16 individuals left the University• 7 posts removed from structure• 1 new role created; 1 enhanced• 6 roles remodelled and re-
graded
Overview
• A word about me
• Higher Education in society
• City University as an organisation
• Library and Information Services
• Managing a HE library in a cold climate . . . the last twelve
months
• Icebergs ahead? City LIS : the next twelve months
• The future of libraries
Icebergs ahead: looking into the future
Sconul top ten concerns
2009 (2008) Funding and financial management 97% (84%)E-environment 91% (84%)Space and buildings 79% (94%)
Icebergs ahead: looking into the future
Outsourcing
Shared services
Collaboration and partnerships
Doing more with less
Staying local . . .
Overview
• A word about me
• Higher Education in society
• City University as an organisation
• Library and Information Services
• Managing a HE library in a cold climate . . . the last twelve
months
• Icebergs ahead? City LIS : the next twelve months
• The future of libraries
The future of libraries?
• Leadership
• Choosing the ‘right’ team and people
• Know your market – use evidence
• Library as place
Questions and discussion
Useful links and resources
• http://www.rin.ac.uk/files/Scholarly_books_journals_at_risk.pdf
• Follow me on Twitter! @mairelanigan• Blogging@ http://chatterbox.soi.city.ac.uk/library
Image credits• 1982 – Providence Public Library http://www.flickr.com/photos/ppl_ri_images/4034187615/ • Librarian? Stereotype? - Litandmore http://www.flickr.com/photos/litandmore/2430033122/ • Most Excellent Librarian – bibliona http://www.flickr.com/photos/bibliona/238979054/ • Librarian costume – LibrarianAvenger http://www.flickr.com/photos/librarianavengers/260849159/ • I Heart the Dewey Decimal System – L. Marie http://www.flickr.com/photos/lenore-m/331636606/ • Librarians-Haunted-Love – Dumio Momio http://www.flickr.com/photos/30976576@N07/2905162295/• this is what they expect when I say I'm a librarian – cindiann
http://www.flickr.com/photos/trucolorsfly/718590589/ • Cold walk - ImNotQuiteJack http://www.flickr.com/photos/imnotquitejack/3226593160/ • empty trash bin in the spotlight – JonathanCohen
http://www.flickr.com/photos/jonathancohen/4049146542/• Cork – Generation X-Ray http://www.flickr.com/photos/85182154@N00/55295920/• Peep through the iceberg – divedivajade http://www.flickr.com/photos/divedivajade/218467073/ • Magic Ball – piterart http://www.flickr.com/photos/piterart/4074570137/in/photostream/ • Question! – Stefan Baudy http://www.flickr.com/photos/-bast-/349497988/
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