HMA HealthManagement.com
October 22, 2015
Making the Business Case for
Team Coaching: Behavior-Based Training for Leaders of
Highly Effective Healthcare Organizations
Speakers:
Jeffrey Ring, PhD, Principal, HMA Sandra Sperry, Principal, HMA
Moderator:
Annie Melia, HMA Information Services
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Learning Objectives
From this presentation, participants will be able to: 1. Articulate the business case for leadership coaching as
organizations adjust to emerging economic models in healthcare
2. Describe the most important behaviors and attributes of effective leaders in the context of team-based healthcare
3. Understand a model of conflict management that enhances team effectiveness
4. Enhance team functioning that helps individuals maximize their potential
5. Understand how behavior-based leadership training exercises can act as a valuable support mechanism for team leaders and managers
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What is Behavioral Coaching?
1. An integrative model based on the behavioral sciences; a multifaceted approach to learning and change
2. The science and art of facilitating enhanced individual and team performance to expedite growth, innovation and resilience in changing environments
3. The model leverages accepted change process and strategy by focusing on individual and team/group behavior
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Characteristics of an Outstanding Leader?
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Case Study
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Behavioral-based Coaching Assumptions
• All behavior has consequences
• Behavior that results in positive consequences is repeated
• Exploring and changing motivation and beliefs can result in significant behavior change
• Change involves learning at its core
• Individuals are systems within systems
• Understanding behavior change involves exploring the dynamics of human interaction and the personal/organization values at play
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Methodologies Grounded in Behavioral Sciences
• A targeted focus on individual behavior and team behavior…example, use of paradox
• Behavior analysis in relationship to triggers and consequences…emphasis on the “here and now”
• Methods of assessment, data collection and analysis that meet test of reliability, objectivity, and replicability
• Use of behavioral change techniques supported by research
• Builds towards outcomes…evolving predictability • Established strategies for maintaining behavioral
change
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Proschaska’s methodology adapted
• Reflective
• Preparation
• Action Phase
• Maintenance
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Behavioral Coaching Intersects
Environment
Trends
Competition
Individual
Values
Capabilities
Attitudes
Organization
Goals
Priorities
ROI
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Focus
When we say a business leader or team has “focus” we typically are referring to one-pointedness of results, or on a particular strategy.
• Is such single-pointedness enough?
• What is the impact of the rest of the repertoire on business?
Adapted from Dan Goleman
Focus, 2013
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Awakening the Inner Guide Within
“Just as a caterpillar must shed its
cocoon in order to become a
butterfly and fly, you must be
willing to undertake the difficult
task of bringing yourself face to
face with who you really are and
who want to be.”
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Or the “Triple Focus”
• Inner: personal and professional development
• Other: individuals and groups
• Outer: new trends and emerging patterns in the health industry …managing transition….reaching transformation
Adapted from Dan Goleman
Focus, 2013
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Behavioral Coaching Applications: The Business Case
• Manage barriers to change and innovation
• Goal attainment – implementation and results
• Building resilience and bench strength
• Robust return on investment (ROI)
• Evolve the healthy work culture
• Personal actualization
• Performance enhancement
• …managing transition….reaching transformation
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Alignment and Conflict…the show stoppers!
Case Studies
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Team Facilitation Model
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A Healthy Organization (Lencioni, 2012)
• Minimal Politics
• Minimal Confusion
• High Morale
• High Productivity
• Low Turnover
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A Healthy Organization
• Excellent Care
• Patient Satisfaction
• Minimize Errors
• Practitioner Vitality
• Staff Empowerment
• Embrace Diversity
• Enlightened Leadership
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Key Learning Points
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References
• Goleman,D., (2013). Focus: The hidden driver of excellence. New York: Harper Collins
• Lencioni, P (2012) The Advantage. San Francisco: Jossey Bass
• Skiffington,S., Zeus, P. (2003). Behavioral Coaching: How to build personal and organizational strength. Sydney: McGraw-Hill Professional
• Zeus, P. Skiffington, S. (2002). The Coaching at Work Toolkit: A Complete Guide to Techniques and Practices. Sydney: McGraw-Hill Companies, Inc.
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HMA HealthManagement.com
October 22, 2015
Q & A
Jeffrey Ring, PhD, Principal, HMA [email protected]
Sandra Sperry, Principal, HMA
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