Desired score features
1. Update in realtime
2. Customize to companies and learn with time
3. Implementable in Java/Clojure
Machine learning to assess relationship health
Data • 6GB MySQL database dump • 100+ tables • Platform-use, CSM assessments,
communications, etc.
Machine learning to assess relationship health
Probability subscription
renewal
Relationship Health Score
Transform
?
Machine learning to assess relationship health
Random Forest
Probability subscription
renewal
Predict Relationship Health Score
Transform
?
Machine learning to assess relationship health
Random Forest
Probability subscription
renewal
Build Features
Predict Relationship Health Score
Transform
?
• Subscription attributes
• Relationship details
• CSM scores & notes
Feature EngineeringFeature Categories
• Subscription attributes
• Relationship details
• CSM scores & notes
• Customer pipelines
Feature Engineering
Recruit
On-board
Adopt
Feature Categories
• Subscription attributes
• Relationship details
• CSM scores & notes
• Customer pipelines
• Email, call & meeting records
Feature EngineeringFeature Categories
• Subscription attributes
• Relationship details
• CSM scores & notes
• Customer pipelines
• Email, call & meeting records
• Subscription attributes
• Relationship details
• CSM scores & notes
• Customer pipelines
• Email, call & meeting records
• Subscription attributes
• Relationship details
• CSM scores & notes
• Customer pipelines
• Email, call & meeting records
Feature EngineeringFeature Categories
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