LISTENING AND SPEAKING SKILLS

LISTENING

INTRODUCTION

LISTENING PROCESS

LEVELLING

SHARPENINGASSIMILATION

DIFFERENCE BETWEEN LISTENING AND HEARING

TYPES OF LISTENING ACTIVE LISTENING PASSIVE LISTENING MARGINAL LISTENING PROJECTIVE LISTENING SENSITIVE LISTENING

DETERRENTS TO THE LISTENING PROCESS

LACK OF INTREST EGO INVOLVEMENT WITH SELF IMPERFECT PAST, PRESENT TENSE AND UNCERTAIN FUTURE FEAR PRECONCEIVED IDEAS AND NOTIONS STRESS

FACTORS THAT HELP IN LISTENING

SENDER CREDIBILITY POSITIVE ATTITUDE CONCENTRATION QUESTION-ANSWER SEQUENCES

POSITIVE CONNOTATIONS OF GOOD LISTENING

WIDER PERSPECTIVE INCREASED SENSE OF COMPETENCE AND CONFIDENCE GREATER OPEN MINDEDNESS ENHANCED KNOWLEDGE LEVELS

SPEAKING

INTRODUCTION

FEATURES OF SPEAKING

RATE PAUSES VOLUME PITCH/VOICE MODULATION PRONUNCIATION AND ARTICULATION LANGUAGE

TYPES OF SPEAKING

INFORMAL SPEAKING FORMAL SPEAKING

• GROUP DISCUSSION• JOB INTERVIEW• MEETINGS & CONFERENCE• PUBLIC SPEAKING & PRESENTATIONS

FACIAL EXPRESSIONS EYE CONTACT BODY LANGUAGE

ACTIVITY

Today at 11 o'clock there will be a total eclipse of the sun. This is when the sun disappears behind the moon for two minutes. As this is something that cannot be seen every day, time will be allowed for employees to view the eclipse in the parking lot. Staff should meet in the lot at ten to eleven, when I will deliver a short speech introducing the eclipse, and giving some background information. Safety goggles will be made available at a small cost

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