Lessons from the mouse
Applying disney customer service techniques to the
world of college admission
Lesson #1Never let backstage become onstage
Lesson #2WHAT TIME IS THE
3:00 PARADE? IS NOT A STUPID QUESTION
When a student asks, What is This? At a College Fair
Lesson #3Little wows add up
When our catering department makes peach punch for a program
When the doubletree has hot cookies waiting in my room
Lesson #4Have fun with the job-no matter how miserable you
feel
When families want to keep chatting at the end of an open house
When parents try to hug you
Lesson #5Never ever say-
”That’s not my job”-don’t even think it!
When you are asked to pick up hs counslors at the airport
for a fly-in event
When you have to work an institutional booth at a community festival
Lesson #6take responsibility for your own career
Admission counselor job description
But seriously…..
Take charge!
Summer institute 1997 @ illinois college
A SPECIAL SHOUT OUT AND THANKS TO THE ANONYMOUS CREATOR OF ADMISSIONSPROBLEMS.TUBMLR.COM
YOU ARE MY PERSONAL HERO
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