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Lesley Miller
7800 S Shadow Oaks Lane � Granite Bay, CA 95746 � Phone: (916) 257-1072 � E-Mail: [email protected]
Experience
Esurance-‐ Billing Specialist 06/01/2014 to present
• Research and Resolve Customer Billing Inquiries.
• Process complex billing transactions including billing adjustments, failed billing, past due invoices, refunds and defect recoveries.
• Responsible for creating and presenting training overviews.
• Assists in Department of Insurance Inquiries.
• Maintains familiarity with system defects and understands the impacts of defects to customers.
• Maintains knowledge of rules and regulations for nulling policies, issuing fees, refunds, and defect recoveries as it relates to invoicing, endorsements, and different methods of payment.
• Applies knowledge of Reg E to collections process and the timing of payment collection.
• Assists with special projects as assigned.
• Subject matter expert in Homeowners Billing.
City of Roseville-‐ Adventure Club, Senior Day Care Teacher 5/1/2012-‐ 5/31-‐2014
• Maintained positive student and parent relationships while following disciplinary procedures.
• Mentor and direct staff in all aspects of classroom management, curriculum, and team building.
• Comply with state licensing requirements and related health and safety regulations.
• Register new students and provide information to parents regarding program requirements; conduct orientation for new participants and parents; communicate with parents regarding incidents or accidents; conduct periodic parent conferences.
Scott Electric-‐ Owner /Office Manager-‐/Vice President 10/1/2002-‐ 12/10/2012
• Excelled in role requiring the ability to handle a variety of customer service and administrative tasks and resolve customer issues with expediency.
• Demonstrated proficiencies in telephone and front desk reception with a high volume environment. • Calmed angry/upset customers, researched and rapidly solved problems and rebuilt client trust to prevent the loss of key
accounts. • Maintained company financial records, tracking of receivables, issuing payments, processing payroll, insurance, scheduling for
work and material deliveries. • Consistently praised by management for the quality and timelines of reports, attention to detail, exemplary customer service
delivery and team-‐player attitude.
Grenz Insurance Services-‐ Account Manager 4/1/2000 – 12/1/2004
• Licensed Life Agent • Developed and presented medical, dental, vision, and term life insurance solutions for several large and small businesses in the
Sacramento region, addressing the individual needs of every group with annual solutions.
• Developed and delivered annual open enrollment presentations, HIPPA compliance seminars, and COBRA compliance seminars.
• Tracked and assisted with claims as needed. Entrusted with the most complex customer service issues as a result of exceptional ability to promptly resolve concerns and satisfy customers.
2
Education 8/7/1992-‐ present
AA-‐ Liberal Studies -‐ Sierra College-‐ Rocklin CA
AS-‐ Behavioral and Social Sciences -‐ Sierra College-‐ Rocklin, CA
BS-‐ Liberal Studies-‐ Arizona State University-‐ estimated completion date-‐ June of 2016
Skills
• Customer service specialist well versed in Regulation E billing laws, labor laws, employee benefits, COBRA administration, and HIPPA privacy laws. Knowledge of credit reporting and collection practices and principles.
• Microsoft Office proficient, I have worked in Word, Excel, Power Point, QuickBooks, and Access for over 20 years.
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