Leading an Eclectic Staff
Julie FellUniversity of Iowa
April 2013Session ID 529
AACRAO San Francisco 2013 Session ID: 529
Session Rules of Etiquette
• Please turn off your cell phone/pager
• If you must leave the session early, please do so as discreetly as possible
• Please avoid side conversation during the session
• Please complete the session evaluation
Thank you for your cooperation!
AACRAO San Francisco 2013 Session ID: 529
Do any of these people work in your office?
• Procrastinators• Perfectionists• Difficult people• People in difficult situations
AACRAO San Francisco 2013 Session ID: 529
Confession – Disclosure – Disclaimer
• My perfectionist tendencies are gone, but I still insist on accuracy
• I have been known to procrastinate
• I do not have the answers but I hope we can share our experiences
AACRAO San Francisco 2013 Session ID: 529
Perfectionists• May have unrealistic standards for themselves and
for others• May not effectively allocate time• Are unable to delegate• May not respond well to coaching or feedback
AACRAO San Francisco 2013 Session ID: 529
Perfectionists• May have unrealistic standards for themselves (and for others)
• A perfectionist probably will not change unless they choose to do so
• We need to understand both the positives and the negatives of having a perfectionist on our team
• Coach – help your person understand they cannot do everything on their own
• Provide feedback – help them understand their behavior and ask them how they want to receive it
• Find the right job for them
AACRAO San Francisco 2013 Session ID: 529
Procrastinators• Myth #1 – think they work best under pressure• Myth #2 – think they are more creative under a
time constraint• Myth #3 – feel they are unable to begin a project
because it has to be perfect
AACRAO San Francisco 2013 Session ID: 529
Procrastinators
• Vowing to stop procrastinating is probably not the best solution
• Set goals and review past successes • “Swiss Cheese It”
(McGraw for Undergraduates: http://www.princeton.edu/mcgraw/us)
AACRAO San Francisco 2013 Session ID: 529
Difficult person or person in a difficult situation?
• Ask for time off at peak times (more than once)• Significant deadline dates, early registration, commencement
• Chronic absence• Health conditions• FMLA • Mondays and Fridays
• UI Philosophy and Expectations Regarding Staff Attendance and Use of Leave Benefits• Details the responsibilities of the staff member and the unit• http://www.uiowa.edu/hr/administration/staff_attendance_expectations.html
AACRAO San Francisco 2013 Session ID: 529
What next?• Expectations must be communicated
• Performance evaluations• Prepare the employee for the conversation
• Allow plenty of time for the evaluations
• Gather quantitative and qualitative data necessary for discussion
• Provide feedback throughout the year
• Provide opportunities for training/staff development
AACRAO San Francisco 2013 Session ID: 529
Discussion
AACRAO San Francisco 2013 Session ID: 529
Thank You!
Julie [email protected]
Please complete the session evaluation form using the AACRAO Mobile App or the paper form provided in your conference bag.
Session ID 529
AACRAO San Francisco 2013 Session ID: 529
ReferencesFarrington, J. (2012). From the research: myths worth dispelling. Performance Improvement Quarterly. 24 (4). pp. 11-16. DOI:10.1002/piq20121 (wileyonlinelibrary.com).
Gallo, A. (2011, Oct. 19). How to manage a perfectionist. HBR Blog Network/Best Practices. http://blogs.hbr.org/hmu/2011/10/how-to-manage-a-perfectionist.html.
Ross, R. (2012). Managing perfectionism in the workplace. Employment Relations Today. DOI 10.1002/ert.21370 (wileyonlinelibrary.com).
Understanding and overcoming procrastination. (2012). The McGraw Center for Teaching and Learning. www.princeton.edu/mcgraw/us.