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Leadership Behaviours and Skills
Ashutosh Tiwari
10 March 2012
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What is important?
• Power?
• Hierarchy?
•
Influence?
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Influence
• Does not depend on your job
• Does not depend on your title
•
Depends on you – the person.
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How to go about having it?
• Any thoughts?
• Any questions?
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Reciprocation
• We respond to what others have done for us.
• You do X, people respond with X or Y.
•
What if you give chocolates to everycustomer?
– What will you get in return?
– Go for “small wins”
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Commitment
• Ask for a small action A, it leads to bigger
action B.
• Once people start on Path A, they are likely to
go on . . . on that path
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Expertise
• I know this – I don’t know that
• Doing X requires not doing Y
•
Here is how it has worked• Honest broker
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Social Proof
• Who else is with you
• How people similar to you are doing X or Y
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Scarcity
• Supply and demand
• Much in demand and fixed or little supply
– Value goes up
• Honest information
• People hate losing more than liking winning
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Friendship/Likability
• People prefer to say yes to those they know
and like
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What have we covered?
• Reciprocation
• Commitment
•
Expertise• Social proof
• Scarcity
• Friendship/likability
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Leadership practice
• Questions – comments
•
What two behavioural patterns are you goingto focus on in 2012 and why?
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What defines leadership ahead?
• An ability to absorb and information
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What defines leadership ahead?
• Communications
– Writing clearly
– Speaking clearly
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What defines leadership ahead?
• An ability to make decisions
– Learn from bad decisions
– Learn from good decisions
– “good enough” decisions
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What defines leadership ahead?
• Empathy
• Rapport
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What defines leadership ahead?
• Conflict resolution
• How do you resolve small and difficult
conflicts?
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What defines leadership ahead?
• Scenario planning:
– Plan A
– Plan B
– Plan C
– The future is ALWAYS going to be uncertain
– What you know is always much less than what you
don’t know
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What defines leadership ahead?
• Ability to understand and act on the effect you
have on others.
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What defines leadership ahead?
• Skill acquiring ability
– Do you have the basic desire to learn and master
new skills
– What new skills – hard or soft -- have you added
to your resume in the last one year?
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What defines leadership ahead?
• An ability to absorb and information
• Communications: writing and speaking
• Acquiring new skills
• Scenario planning
• Conflict resolution
• Rapport/empathy
• Making decisions
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What two skills will you focus on?
• Choose two and develop a plan to measure
progress
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