LEADERSHIP AND DECISION LEADERSHIP AND DECISION MAKINGMAKING
SMILEY HOSPITALSMILEY HOSPITAL
Stephanie Claybourn, Calverta Jackson, and Maria RamirezStephanie Claybourn, Calverta Jackson, and Maria Ramirez
HCS 475HCS 475
August 20, 2012August 20, 2012
Dalynn CampbellDalynn Campbell
INTRODUCTIONINTRODUCTION Potential challenges for managementPotential challenges for management
Goals for the management teamGoals for the management team
Goals in order of importance to the management teamGoals in order of importance to the management team
Motivational toolsMotivational tools
Empowering staffEmpowering staff
Positives and Alternatives for modelingPositives and Alternatives for modeling
Incorporating mentorshipIncorporating mentorship
Handling resistanceHandling resistance
Measuring goalsMeasuring goals
Improving morale and measuring success Improving morale and measuring success
POTENTIAL CHALLENGES POTENTIAL CHALLENGES FOR MANAGEMENTFOR MANAGEMENT
Making employees happy and increasing moraleMaking employees happy and increasing morale
Creating a way to assess employee performanceCreating a way to assess employee performance
Creating an evaluation for the various Creating an evaluation for the various departments/age groups departments/age groups
Completion time of the challengeCompletion time of the challenge
The length of time it takes to evaluate the The length of time it takes to evaluate the changes and the effec changes and the effectsts
Summer offer decisions. (2012). Retrieved from Google Images. com
GOALS FOR THE MANAGEMENT GOALS FOR THE MANAGEMENT TEAMTEAM
Define what responsibility falls on each employeeDefine what responsibility falls on each employee
Make sure each employee understands his or her roleMake sure each employee understands his or her role
Fairly assess individual performancesFairly assess individual performances
Increase employee moraleIncrease employee morale
Improvement objectives. (2012). Retrieved from Google Images.com
GOALS IN ORDER OF GOALS IN ORDER OF IMPORTANCE TO MANAGEMENTIMPORTANCE TO MANAGEMENT
Define employee responsibilitiesDefine employee responsibilities
Employees understand his or her rolesEmployees understand his or her roles
Increase employee moraleIncrease employee morale
Assess work that is being completedAssess work that is being completed
Identify problems and make correctionsIdentify problems and make corrections
Goal 300x300.jpg. (2012). Retrieved from Google Images.com
MOTIVATIONAL TOOLSMOTIVATIONAL TOOLS
Positive and corrective feedbackPositive and corrective feedback
Create a positive work environmentCreate a positive work environment
Provide guidance to employeesProvide guidance to employees
Employee Motivation. (2012). Retrieved from Google Images.com
EMPOWERING STAFFEMPOWERING STAFF
RecognitionRecognition
Advancement opportunitiesAdvancement opportunities
Share goals of the organizationShare goals of the organization
Trust employeesTrust employees
Puzzle empower.jpg. (2012). Google Images.com
POSITIVE MODELING AND POSITIVE MODELING AND ALTERNATIVES FOR MODELINGALTERNATIVES FOR MODELING
POSITIVE MODELINGPOSITIVE MODELING ProfessionalismProfessionalism
Relationship managementRelationship management
Evidenced-based leadershipEvidenced-based leadership
Visioning and strategic planningVisioning and strategic planning
InspirationInspiration
Addressing tough issuesAddressing tough issues
Lifelong stewardshipLifelong stewardship
ALTERNATIVESALTERNATIVES Avoid rhetoric and emphasis on Avoid rhetoric and emphasis on personal satisfaction for specific personal satisfaction for specific performance performance
Avoid relating work performance to Avoid relating work performance to personal happiness personal happiness
Avoid hierarchy in dividing levels of Avoid hierarchy in dividing levels of associates associates
Avoid dividing groupsAvoid dividing groups
Leadership is shared and encouraged Leadership is shared and encouraged among associates among associates
Rotate project assignmentsRotate project assignments
Develop less experienced associates Develop less experienced associates
INCORPORATING MENTORSHIPINCORPORATING MENTORSHIPFORMAL MENTORSHIPFORMAL MENTORSHIP
Company-structured Company-structured mentoring programs mentoring programs
Performance based Performance based assessment of associate assessment of associate
Exposing top talent to Exposing top talent to multiple components of multiple components of an organization an organization
Training for new Training for new functional areasfunctional areas
Professional growthProfessional growth
INFORMAL MENTORSHIPINFORMAL MENTORSHIP
Individual associate Individual associate development development
Professional guidanceProfessional guidance
Make challenging career Make challenging career decisions decisions
Impact daily job dutiesImpact daily job duties
Move to the next levelMove to the next level
HANDLING RESISTANCEHANDLING RESISTANCE
Assess the situationAssess the situation
Identify the problemIdentify the problem
Gather informationGather information
Provide a solutionProvide a solution Evaluate how the solution Evaluate how the solution worked worked
Provide a different or improved Provide a different or improved solution if neededsolution if needed
Assess that problem is corrected Assess that problem is corrected and will not occur again and will not occur again
Through champions1.jpg. (2012). Google Images.com
MEASURING GOALSMEASURING GOALS Reexamining the goal throughout the processReexamining the goal throughout the process
Make sure the goal remains the sameMake sure the goal remains the same
Communicate changes Communicate changes
Remain on task with the progress of the goalRemain on task with the progress of the goal
Fotolia 3246476 XS.jpg. (2012). Retrieved from Google Images.com
IMPROVING MORAL AND IMPROVING MORAL AND MEASURING SUCCESSMEASURING SUCCESS
Communicate with employees about performanceCommunicate with employees about performance
Show appreciation Show appreciation
Evaluate staff moraleEvaluate staff morale
Measure the success on improving moraleMeasure the success on improving morale
Jigsawofsuccess.jpg. (2012). Retrieved from Google Images.com
CONCLUSIONCONCLUSION Facilitate good decisionsFacilitate good decisions
Broaden precise and appropriate informationBroaden precise and appropriate information
Visibly and exclusively update workVisibly and exclusively update work
Evaluate work effectiveness and valueEvaluate work effectiveness and value
Develop new ways to fairly assess staff performance Develop new ways to fairly assess staff performance according to job descriptions according to job descriptions
Make the right decisions for the right reasonsMake the right decisions for the right reasons
Motivating staffMotivating staff
Success in personal development. (2012). Retrieved from Google Images.com
REFERENCESREFERENCESAbout.com. (2012). Motivating Your Staff in a Time of Change. Retrieved from
http://humanresources.about.com/od/motivationsucces3/a/motivatestaff_2.htm
Articles Base (2012). Change Management. Retrieved on August 10, 2012, from
http://www.articlesbase.com/writing-articles/change-management-1924617.html
Holt, M. (2012). Employee morale Issues. Retrieved from http://smallbusiness.chron.com/employee-morale-issues-1824.html
Krumrie, M. (2012). Managers as motivators: Effective motivational tools. Retrieved from
http://allhealthcare.monster.com/benefits/articles/210-managers-as-motivators-effective-motivational-tools
Lamb, B. (2012). How to build a mentoring culture in your company. Retrieved from
http://www.sbnonline.com/2008/11/mentor-for-success-15949/
McKay, M. (2012). The importance of Setting Goals for a Business. Retrieved on August 10, 2012,
http://smallbusiness.chron.com/importance-setting-goals-business-834.html
Porter-O’Grady, T. & Malloch, K. (2007). Managing for success in health care. St. Louis, Mo:
Mosby, Elsevier
Suchan, J. (2012). Define Your Project Goals and Success Criteria. Retrieved from
http://office.microsoft.com/en-us/project-help/define-your-project-goals-and-success-criteria-HA001211137.aspx
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