1
LCH Activity Report January 2014
2
Total Unduplicated Clients
LCH Clients (Unduplicated by fiscal year)
FY 10 FY 11 FY 12 FY 13 FY 14 -
1,000
2,000
3,000
4,000
5,000
6,000
4,843
4,050
4,7425,270
3,918
3
Total ClientsHealth Center and Community Services
LCH Clients (Unduplicated over the fiscal year)
Jul Aug Sep Oct Nov Dec Jan Feb Mar Apr May Jun July Aug Sept
Oct Nov Dec Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec Jan0
100
200
300
400
500
600
700
800
900
1000
1100
1200
645
392
565
467
290350
436485
347276
316
230
901
701
503
796
360301
337
264 251308 274 274
1112
690
913
473
323283284
FY 2012 FY 2014 FY 2013
4
Community Services
LCH Clients (Unduplicated by fiscal year)
FY 10 FY 11 FY 12 FY 13 FY 14 -
500 1,000 1,500 2,000 2,500 3,000
2,946
2,024 2,404 2,481
1,778
FY 10 FY 11 FY 12 FY 13 FY 14 -
500 1,000 1,500 2,000 2,500 3,000
1,897 2,026 2,338
2,789 2,300
Health Center
5
LCH Clients (Unduplicated over the fiscal year)
Jul Aug Sep Oct Nov Dec Jan Feb Mar Apr May June July Aug Sep Oct Nov Dec Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec Jan0
100
200
300
400
500
600
700
800
413
256167 190 186 180 205 198
161 135 16187
574
425
283 254174 176 199
161113
165 145 120
740
446393
278
163 156 124
FY 2013 FY 2012
Jul Aug Sep Oct Nov Dec Jan Feb Mar Apr May June July Aug Sep Oct Nov Dec Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec Jan0
100
200
300
400
500
600
700
800
232
136
398
277
104170
231287
186141 155 143
327276
220
542
186125 138 103 138 143 129 154
372
244
520
195 160 127 160
FY 2013 FY 2013 FY 2012
Community Services
Health Center
6
Jul Aug Sep Oct Nov Dec Jan Feb Mar Apr May June July Aug Sept Oct Nov Dec Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec Jan0
100
200
300
400
500
600
700
800
900
1000
314 353461 421
504
635 682
459
663
802
529598
752636
795730 778
846 872
721
879 858
715800 778
886 869
654 608
737
Health Center VisitsHealth Center Visits (NP)
FY 2012 FY 2013
Jul Aug Sep Oct Nov Dec Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec Jan0
100
200
300
400
281
353294.17
374.16
308.59 314 327.42344.93
267321 300
252 267 291348
311
231 215256
Provider Hours
FY 2013
7
Health Center Visits by Quarter
Q1-FY12 Q2-FY12 Q3-FY12 Q4-FY12 Q1-FY13 Q2-FY13 Q3-FY13 Q4-FY13 Q1-FY14 Q2-FY14 Q3-FY140
500
1,000
1,500
2,000
2,500
3,000
667
1386
17761994 1986
23032439 2452 2464
2169
709
Health Center Visits, By Quarter
FY2012 FY2013 FY2014
8
Provider Capacity 2.5 Visits per hour * Capacity change to 3 visit per hour starting Sep 2013
Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec Jan0
100
200
300
400
327345
267
321300
252267
291
348
311
231215
256
Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec Jan -
0.50
1.00
1.50
2.00
2.50
3.00
3.50
2.58 2.53 2.70 2.74
2.86 2.84 2.99
2.67 2.54
2.79 2.83 2.83 2.88
Provider Hours Visits per Provider Hour
Jul Aug Sep Oct Nov Dec Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec Jan0
200
400
600
800
1000
1200
598
752
636
795
730 778
865 872
721
879858
715800 778
886 869
654 608
737
Gap Target Visits Actual Visits
9
Health Center AppointmentsCancellations, Reschedules, No shows
Jul Aug Sep Oct NovDec Jan Feb MarAprMayJun Jul Aug Sep Oct NovDec Jan0
50
100
150
200
250
300
350
400
10
Jul Aug Sep Oct Nov Dec Jan Feb Mar Apr May
Jun Jul Aug Sep Oct Nov Dec Jan Feb Mar Apr May
Jun Jul Aug Sep Oct Nov Dec Jan0
100
200
300
400
500
600
700
800
900
1000
412 426355
487 506 527
652716
676 681
810
709618
759
647
789716
776864 883
739
902 877
725801 778
886 869
654608
737
127 131 14199
148180 160 173 176
208 200 218287
227 203265 236
320273 243
344297 292
249 273 287 311
212
334264
No Shows vs. NP Visits
Jul Aug Sep Oct Nov Dec Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec Jan0%
20%
40%
60%
80%
100%
30%24% 22%
17% 21% 24%18%
28%21% 22% 25% 28% 28% 28%
19%26% 24% 28% 24% 24%
30% 26%30%
24% 26% 24% 26% 24%35%
26%
% No Show - Total NP Visits
No Show Rates
11
Health Center Patient Demographics
Female
Male
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
67%
33%
FY 2014FY 2013FY 2012FY 2011 Latino
Other
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
90%
10%
FY 2014FY 2013FY 2012FY 2011
0 - 2 yr 3 - 5 yr 6 - 10 yr 11 - 13 yr 14 - 18 yr 19 - 24 yr 25 - 44 yr 45 - 64 yr 65+ yr0%
10%
20%
30%
40%
50%
60%
0% 1% 2% 2%5%
11%
52%
24%
2%
FY 2011FY 2012FY 2013FY 2014
By Gender By Race/Ethnicity
By Age
12
Health Center Patient Demographics
19348 Kennett
19390 West
Grove
19311 Avondale
19363 Oxford
19374 Tough
kenamon
13950 Landen
berg
19320 Coatesvi
lle
19362 Nottingham
19330 Cochran
ville
19352 Linco
ln University
Other0%
5%
10%
15%
20%
25%
30%
35%
40%
33%
13% 13% 14%
7%
4% 4%2% 2% 1%
7%
Top 10 Zip Codes
FY 2011FY 2012FY 2013FY 2014
CY 2011 information available from Aug to Dec
Other: PA 19380-19382 West Chester, 19365 Parkesburg, 19310 Atglen , 19318 Chatham DE 19805-19808 Wilmington, 19707 Hockessin, 19711 North Start 19720 New Castle
13
Health Center Payer Mix
Jul Aug Sep Oct Nov Dec Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec Jan0%
5%
10%
15%
20%
25%
30%
35%
40%
22%19%
17%16%
29%
16%17%15%
17%15%14%
13%15%16%
13%14%15%16%17%16%
18%16%16%17%
20%18%18%
21%19%18%
21%
Patients with Insurance Coverage
FY2012 FY2013 FY2014
14
Health Exchange Marketplace Assistance
MONTH PERSONS ASSISTED
APPLICATIONS SUBMITTED
ELIGIBILITY DETERMINATION
PERSONS ENROLLED IN INSURANCE
October 2013 331 15 4 1
November 2013
544 17 2 2
December 2013
212 40 36 25
CUMULATIVE TOTAL
1,087 72 42 28
15
LCH Clinical Benchmarks Measurement
Jul Aug Sep Oct Nov Dec Jan35%
40%
45%
50%
55%
60%
65%
70%63.60%
59.90%57.90% 59.20% 57.90% 57.19% 55.00%58.90%
39.80%42.70%
Diabetics HBA1C < 7%
LCH UDS 2012 FQHC 2012 HP 2020
Jul Aug Sep Oct Nov Dec Jan50%
55%
60%
65%
70%
75%70.56% 69.85% 69.70% 68.70% 69.88% 69.66% 68.88%
61.20%63.60%65.20%
Hypertensive BP less than 140/90
LCH UDS 2012 FQHC 2012 HP 2020
16
LCH Clinical Benchmarks Measurement
Jul Aug Sep Oct Nov Dec Jan50%
60%
70%
80%
90%
76.40%80.00% 79.60% 79.60% 79.61% 78.61% 78.92%
93.00%
57.20%
54.40%
Pap test within last three years
LCH UDS 2012 FQHC 2012 HP 2020
Jul Aug Sep Oct Nov Dec Jan0%
10%
20%
30%
40%
50%
60%
70%
37.80% 41.50% 43.90% 45.00% 43.70% 43.81% 44.52%
21.10%
57.60%
37.00%
Tobacco cessation Intervention
LCH UDS 2012 FQHC 2012 HP 2020
17
LCH Clinical Benchmarks Measurement
Jul Aug Sep Oct Nov Dec Jan0%
30%
60%
90%
59.00% 60.50% 59.80% 62.20% 64.10% 64.34% 64.62%81.00%
Breast Cancer Screening
HP 2020
Jul Aug Sep Oct Nov Dec Jan0%1%2%3%4%5%6%7%8%9%
10%
4%2%
3% 3% 3%
5%4%
7.80%
7.10%
2.30%
Low Birth Weight Among Live Birth
LCH UDS 2012 FQHC 2011 HP 2020
Top Related