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• Business centre of Knowsley Community College
• Flexible training– For industry– Commerce
• Throughout North West
Who we are
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History
• 1990 – Business and Industrial Training Development Unit
• 1993 - Knowsley Consultants
• 1998 – Knowsley Associates
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Courses
• Engineering Training Programmes
• Supervisory Management
• Customer Care
• Information Technology
• Health and Safety
• Administration
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Engineering Programmes
• £7 million redevelopment
• High technology centre
• Engineering workshops
• Motor vehicle workshop
• Construction workshops
• Corporate suites
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Supervisory Management
• Management Skills
• Team Building
• Communication Skills
• Managing Health & Safety
• Role of the Supervisor
• Costing & Budgeting
• Performance Management
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Customer Care
• Handling Customer Complaints
• Customer Service Reception Skills
• Customer Communication Skills
• Customer Services NVQ Levels
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Information Technology
• Introduction to Microsoft Windows
• Microsoft Office
• Authoring your own web pages
• Creating a web site – Design, Build & Publish
• Setting up an Intranet
• E-learning
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