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Presentation by: Romana Changezi
Course: Knowledge Management
Date: 12 August, 2011
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Knowledge management (KM) is an effort to increase useful
knowledge within the organization. Ways to do this include
encouraging communication, offering opportunities to learn,
and promoting the sharing of appropriate knowledge artifacts.
McInerney, C. (2002).
Knowledge management (KM) may be defined simply as doing what
is needed to get the most out of knowledge resources.
KM focuses on organizing and making available important
knowledge, wherever and whenever it is needed.
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Organization knowledge creation is a continuous and a
dynamic interaction between tacit and explicit knowledge
Formation of new ideas through interactions between explicit
and tacit knowledge in individual human minds.
It consists of socialization (tacit to tacit), externalization
(tacit to explicit), combination(explicit to explicit),
and internalization (explicit to tacit). Nonaka.
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Knowledge is created through practice, collaboration,
interaction, and education
Knowledge creation according to the Nonaka's SECI
model is about continuous transfer, combination, and
conversion of the different types of knowledge, as users
practice, interact, and learn.
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By enabling and encouraging Knowledge sharing
By creating a suitable work environment
By providing system that support the work process
By providing knowledge workers timely, relevant
information and data
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Initial
Knowledge
Knowledge
captured &
codified in a
form usable byothers
Team performs a
job
New knowledge
reusable by
same team on
next job
New
Experience/
Knowledge
gained
Outcome
compared to
action
Outcome is
realized
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Knowledge sharing goes beyond simply viewing and
commenting on the same documents. It also includes
things like bringing people from different backgrounds
together, which in turn calls for developing a common
terminology, and interpreting each others work in new
contexts (Hawry szkiewycz, 2003)
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Knowledge sharing results from a cycle of activities built
around business needs that translate work experience in
shared or common knowledge
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TrackKnowledge
Identify KnowledgeNeeded
CaptureKnowledge
TransferKnowledge
ReuseKnowledge
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Quicker problem solving
Prevention of duplication of effort
Fewer mistakes
Faster delivery times
Improvement of performance
Improvement in quality More innovative
Save time
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People do not realize the value that knowledge has for others
Knowledge sharing is not my job
Lack of trust
Lack of time
Lack of top management support towards knowledge sharing
activities
Corporate culture
Lack of infrastructure
Lack of confidence/Damage to reputation
No/insufficient rewards and incentives
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Knowledge sharing is fundamental to future success It can bring significant benefits for organizations
It can increase productivity through better knowledge
sharing, provide better understanding by making
available rapid access to information
It can help solve intractable problems by connectingtogether the relevant experts.
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The biggest challenges are not tools, techniques ortechnology, but relate to human and cultural factors.
Knowledge sharing is the ultimate 'win-win'
It is a people issue, It needs trust, an open
environment and plenty of direct interaction
Knowledge creation is the source of continuous
innovation
New Knowledge can be created through an repetitive
cycle of tacit and explicit knowledge transfer
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