Jupiter Help Sheets P a g e | 1 © LCR System Ltd (01524) 413761
Jupiter Help Sheets P a g e | 2 © LCR System Ltd (01524) 413761
Copyright © 2016 L.C.R. Systems Ltd. All rights reserved
The information within this manual is subject to change at any time without notice.
No information within this manual can be reproduced , edited , translated or transmitted without written approval from LCR Systems Limited.
Only current software support contract holders will be issued with manual revisions
and re-writes.
Jupiter Help Sheets P a g e | 3 © LCR System Ltd (01524) 413761
Page Page Sales Screen 5 Product Maintenance (Basic) 47
Back Office Screen 6 Product Maintenance (Advanced) 49
Basic Sales 7 En Mass Product Changer 58
Correcting Mistakes 11 Groups 60
Discounts 13 Lists 61
Paid In / Out 15 Employees 63
Tables / Checks 17 Age Verification 68
Planner 21 Price Shifts 69
Receipt Review 24 Promotions 70
Questions 73
Reasons 75
Logo Messages 76
Message Board 78
Screen Editor 80
VAT Rate 85
Page Page EOD Report 27 Apollo Touch Screen 87
Jupiter Reporting (DYSL) 29 Receipt Printer 89
Reports (Advanced) 34 Kitchen Printer 91
Reports (A4) 37
Unit Count 39
Clocking In / Out 40 Troubleshooting FAQ`s 94
Customers 42 Terminology 95
Index
Sales Mode Back Office
Managers Hardware/Other
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Sales Mode
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*To Close Jupiter Click and enter 9999
Sales Screen
Title Bar shows Receipt State, Price Level,
Customer Name, Employee Name etc
Shut Down
Button *
Network Icons
Shows If LAN is
connected.
Terminals. Shows which
terminals are “live” on
the network Misc.
Shows time/date
terminal number etc
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Back Office Screen
Register – Take you back to the main screen ( sales mode )
Manager Menu – Reports, stock and access to stored information such
transactions, staff hours etc
General Settings – Basic programme information such as adding items,
employees, messages and promotions.
Advanced Settings – Screen layouts, function options and more in depth
settings are in here.
Customer Settings – Loyalty options
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Signing On
Before you can sell items on Jupiter you must Sign On, this can be done in several ways:-
1) Pressing the Clerk Button
2) Swiping you clerk card
3) Swiping your RFID Fob
4) Typing in a Code
Selling Items
Once signed on you can sell items in a variety of ways
� Pre Set buttons – Pressing these simply sells the corresponding items
� Open Price – These require you to type in a price on the numerical keypad and then press
the Open Price button.
� Department Screens – When pressed , these will open a new screen displaying all the
corresponding “pre-set” buttons to sell.
� Bar Codes – See an item by using a Bar code scanner to scan the items barcode.
� PLU Numbers – Type in the products code on the keypad and press Product Code or PLU
button.
� Quantity – If you press a number on the numerical keypad , followed by the Quantity/X-Time
button, then a product it will sell a multiple of that item.
� Size Modifier – Used to sell a different size of a product (half pint, double etc ) to do this
press the modifier button first and then the item.
Basic Sales
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Tendering
When you have sold all the items, you can finalise the sale by pressing either :-
� Pre set CASH (£5 £10 £20) buttons
� SUB TOTAL which will take you to the separate
sub total screen
� CASH – will finalise the sale with no change computed
OR you can enter the amount on the Keypad and
Press CASH
Sub Total Screen
Pre-Set Tenders
Amount Due
Different Media Types
Return To Main
Sales Screen
Turn ON/OFF
Receipts
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Memos
Some items require an additional action before it can be sold, one such is Memos. These are used to
convey a message to the Kitchen such as How to cook a steak, What vegetables are required etc.
Simply select
the relevant option.
Items may have multiple Memos to chose from, these may be optional or compulsory.
Questions
A product being sold can prompt for a question to be asked that requires operator input, this input
can be a number, date or text.
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FreeText / Messages
If you need to get a message to the kitchen / drinks printers that you are not able to do so
via products or memos, you can use the Message button.
This will pop up the Qwerty keyboard and let you free type any message you wish. This will
print out as a highlighted line under the last item sold. Pressing the Message button again
will add extra lines.
Alternatively press the button marked KITCHEN NOTE
to be able to free draw a message on the screen.
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VOIDS
Voids are used to correct a mistake WITHIN a sale .
To void any item in a sale :-
> Call up the sale
> Press the item to be Voided ( it will get highlighted in red )
>Press the VOID button.
Note 1:- Whilst selling items the last item you have sold will automatically be highlighted in
RED. Making the Void button void the last item sold.
Note 2:- Depending on security levels , after voids have been done , the system may prompt
for a “reason” to be entered .
Correcting Mistakes
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REFUNDS
Refunds can be used to correct mistakes outside of a sale.
To Refund an Item
� Sign On
� Press the REFUND button
� Make sure the top bar turns RED
� Press the item or items to be REFUNDED
� Press SUB TOTAL
� Finalise the sale in the manner it was originally done
Note 1:- The operator must be allowed to carry out REFUNDS this is dependant on the
individual employees security levels.
Note 2:- Depending on security levels , after REFUNDS have been done , the system may
prompt for a “reason” to be entered .
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Types
There are several different types of Discounts within Jupiter, most can be accessed from the
FUNCTIONS – DISCOUNTS button
- Sale :- Removes an AMOUNT from the entire sale (i.e. £1 off)
- Item:- Removes an AMOUNT from the item highlighted in red ( default is the last item sold )
% - Item :- Removes a PERCENTAGE from the item highlighted in red
% - Sale :- Removes a PERCENTAGE from the entire sale
% + Item :- Adds a surcharge percentage to an item highlighted in red
% + Sale :- Adds a PERCENTAGE surcharge to the entire sale
+ Item :- Adds a Surcharge value to an item highlighted in red
+ Sale :- Adds a Surcharge VALUE to the entire sale
.
Discounts
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Preset Discounts Any of the discounts can have pre set value and names set against them , for example:-
10% Staff Discount
£5 Off
10% Credit Card Surcharge etc.
Notes:-
� Discounts may only be done by employees that have security to do so.
� Some items may be excluded from discounts
� Sale discounts will require the SUB TOTAL to be pressed first
� Discounts may require a reason to be entered
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Paid In
Money can be removed from the cash drawer at any point using the Paid Out function. This
will remove a given amount of money from the drawer total and report on the reason why
it has been done.
This is generally used to pick up cash from a full drawer or pay cash for a variety of reasons.
� Sign On
� Press then
� Then select the REASON why it is being done and click OK
� Type in the amount to be removed from the drawer and click
CASH
� To finalise click PAID OUT again.
Paid in / Out
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Paid Out (Received Monies)
Money can also be added to the cash drawer at any point using the Paid In or Received
Monies function. This will ADD a given amount of money from the Drawer Total and report
on the reason why it has been done.
Typically this is used to add a float or input a basic deposit.
� Sign On
� Press then
� Then select the REASON why it is being done and click OK
� Type in the amount to be removed from the drawer and click
CASH
� To finalise click Received Monies again.
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Opening A Table
To open a table either
a) Type the table number and press
b) Press the button marked
you will then be show a list of all checks that are currently open.
To open a current check, select from the list and click OPEN.
** Here you can also print off individual bills using the PRINT icon.
NOTE :- The buttons may be labelled differently depending on what you Checks are called
(i.e. Rooms, Tabs, Outside, Upstairs etc)
Once open , add the items you wish and either finalise OR click
Tables / Checks
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Transfering a Check A check can easily be moved to a different check number by:-
METHOD 1
� Sign On
� Call up the table you want to transfer FROM
� Press the TRANSFER CHECK button
Often located under FUNCTIONS
� Enter the Check number to transfer TO
� Sign Off or click Store Tab.
NOTE :- if you have multiple Check types ( Rooms, Table etc) the button may be
labelled Transfer to Room or Transfer to Table etc.
METHOD 2
� Sign On
� Call up the table you want to transfer FROM
� Press the number of the check to transfer TO
� Press the relevant CHECK button such as
� Sign Off or click Store Tab.
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Splitting a Check.
� Sign on
� Click the button marked
Often found under functions
� Enter the name of the first split ( how its to be shown on the screen ) and click the
green tick.
� If you need to split by more than 2 , click the NEW button at the bottom and eneter
another name followed by the green tick.
(1) Select the split to transfer TO
(2) Press the Items to Transfer
(3) Click OK
(4) Sign OFF
The Remaining items are now stored against the initial check and the splits are stored
against new check.
When you open the Table it will now ask which of the splits you wish to Access.
Note if you make a mistake, clicking the item in the middle pane will return it to your
original check.
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Within the Split Check screen you can also click one of the buttons
COMBINE:- Clicking this will with “explode” or “combine” the items that have a quantity
greater than 1. For example if you have 3 Carlsberg it will show
3 – Carlsberg
OR clicking COMBINE will show
1 – Carlsberg
1 – Carlsberg
1 – Carlsberg
NOTE – combine works for ALL items in the sale
SPLIT:- Clicking this will do the same as COMBINE but for 1 item, to use click SPLIT and the
item in the left hand pane you wish to “explode”
Quantity:- This will allow you to separate a number of items from one line of the check.
I.e. if the check says
3 – Carlsberg
You can click QUANTITY – the number to split – then the Carlsberg .
This will take that number from the original check and place in the new check.
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Table/Room planners can be used in Jupiter to give a graphical representation of the current
table statuses.
In sales mode click on the PLANNER button, this can be labelled as different things ( Table
Planner, Lounge Plan, Outside etc)
The Layout and pictures etc can be set in The Back Office.
To Open a Table simply press the selected Box around the table.
If a table is open you will see a GREEN trangle in the top right corner and the current Sub
Total at the bottom.
Planner
Covers Available
Open Indicator
Table Name/Text
Status (Course)
Sub Total
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To Change to a different ROOM layout click PLAN
To Edit a Tables Button click you can then change a tables caption (text) , add a new
table, delete a table or add a covers caption.
To Move a Table Click then click the table to be moved and use the buttons at the
bottom of the screen to move around.
To ADD a check to an exiting Table click then press the table to add a new Check.
To ADD a description to a Table click then type in the description, click the
GREEN tick and then the table.
To change the number of Guests (Covers) click then type in the number of Guests
and trhen click the table
To Change a Tables Status click select the status from the list, click OK then click on
the table button.
To Print Bills click then the tables button for whose bill you wish to print
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To Split 1 table into many click then click the table to split, now follow the
instructions as per SPLIT CHECK
To view a Tables Information click then click the table you wish to view .
NOTE
More detailed set up can be made in
BACK OFFICE – ADVANCED SETTINGS – FLOOR PLANNER
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If you need to view a sale , re-print a receipt or check an employees activity, you can use the
Receipt Review function.
This can be entered from the button
In sales mode OR
From the TRANSACTIONS button from the Back Office
Manager Menu
NOTE
Both screens are very similar , the main difference is the Back Office one allows you to drill down
more ( Search by transaction type etc)
Receipt Review
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� Press the item or items to be REFUNDED
� Press SUB TOTAL
� Finalise the sale in the manner it was originally done
NOTE
If you change any criteria you MUST then click APPLY*
Search By Employee
Select Date
Search by time
Look up Receipt Number
Individual Sales, click to
view receipt
Re-print receipt Receipt preview
APPLY*
Search By Terminal
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Managers
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EOD Report
Report Number ( And type )
Terminal Replies ( which terminals have been included
in the report )
Price Level Analysis :- Sales at each price level
(* Happy Hours / Sales etc )
**Gross Sales :- All product sales Inc Discounts &
Checks(Quantity is number of items)
**Net Sales :- Actual transactions that have been
tendered Quantity is number of sales.
Average Spend:- Net Sales amount / Transactions
VAT Totals :- Tax breakdown
Media Sales :- Each indivisual TENDER and the amount
that has been take ( Cheques / Cards etc )
Paid In :- Money taken through the Received Monies
button ( Float etc ) and the reasons.
Paid Out :- Money taken through the Paid Out
button ( Float etc ) and the reasons.
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Note your EOD may look slightly different, it all depends on what functions
you use and settings in the back office.
** A better description of how the Gross and Net are affected by
Checks can be found in the Document – Jupiter Reporting.
Drawer Totals :- Cash / Tenders in the drawer. This is
media from transaction + paid in – paid out.
Corrections :- This shows any use of Voids Refunds etc.
If used, reasons will also appear.
Adjustment Totals :- This will show any discounts given
and the reasons why.
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Jupiter Reporting (DYSL) The way postings / sales work on Jupiter is the same as most PMS system . When an item is "posted" its area of sales i.e. Wet Sales / Food etc is added to the total , however the Tender i.e. Cash, Credit Card isn`t ( as we don`t know how it is to be paid. ) Example 1 1st November Room 1 Order a soup (£3) and a pint of Carling (£2) That days EOD would show Wet - £2 Food - £3 Tenders £0.00 So Group, PLU, Gross Sales are + £5.00 2nd November Room1 leaves and pays by Card That Days EOD would show Wet £0 Food £0 Tenders £5 So Group, PLU, Gross Sales are £0.00 BUT Net sales and Tender totals are £5.00 BUT if you do a weekly report Wet £2 Food £3 Tenders £5 So in effect it balances BUT because you may never check ALL rooms out the system will never appear to balance.
Jupiter Reports (DYSL)
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Example 2
We sold a Guinness priced £3.40 on day one and cashed it off on day two.
Group Report is £3.40
Gross Sales are £3.40
VAT Total is £3.40
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Group Report is £0.00
Cash (Tender) report is
£3.40
Net Sales are £3.40
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Example 3 On DAY 1 ( 27th ) we sold Kingstar for £4.40 which we stored on a Room. We also sold a Bread Basket that was paid for by Cash.
Group sales are £8.40
( Kingstar & Bread Basket )
Gross sales are £8.40 ( both items)
Nett Sales are £4.00 ( just the bread
basket )
Cash total is £4.00
VAT Sales are £8.40
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On DAY 2 ( 28th ) we sold a Lemonade for £1.00 that was paid for by Cash. We also tendered off Room 1 ( Kingstar at £4.40)
Group sales are £1.00
Just the Lemonade
VAT Sales are £1.00
(Lemonade)
Gross sales are £1.00 ( Lemonade)
Nett Sales are £5.40 (Lemonade
£1.00 & Room tender £4.40)
Cash total is £5.40
(Lemonade & Room )
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Most daily reports can be run from the FUNCTIONS – REPORTS section
There are more reports available from within the back office.
To access
>Sign ON
>Functions
>Back Office
>MANAGER MENU – REPORTS
Reports (Advanced)
(A) Here are the different areas
of reporting.
(B) The list of reports
available
(C) Options to run the report.
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To run any report, first select the area of reporting From (A) then the actual report from (B)
Next from (C) Select
REPORT TYPE – Read to simply look at the report or RESET to look at and then set them back
to Zero
SALES PERIOD – Select Sales Period to run since the last time it was run ( daily, weekly etc)
OR select Date Range to run between any 2 dates.
TERMINALS – Select which tills to run it for ( they must be on-line)
Dependant on which SALES PERIOD you chose, you now need to either select the Date
Range or Period to run it for.
To RUN the report click SELECT from the bottom bar.
NOTE
Some reports will then need additional criteria such as Product Range, Employee names etc.
The report is then displayed on the screen.
You can now
1) Click PRINT to print to the Receipt Printer
2) Click CSV to export as a Comma Separated File ( for us in external programmes)
3) Click SAVE to save as a basic Text file
4) EXIT
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Cash Declaration
Some report will require the money in the drawer to be counted and input before a report
for that day can be run.
This is done in
>Back Office
>MANAGER MENU – CASH DECLARED
You can now run the desired report and the declared value will be compared to the actual
value.
Click Type of tender
(Cash, Cards etc)
Enter Values for each
denomination
Click SAVE
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Many reports can be run in A4 Format and printed / exported in this format
To access
>Sign ON
>Functions
>Back Office
>MANAGER MENU – A4 REPORTS
Reports (A4)
(A) Here are the different areas
of reporting.
(B) The list of reports
available
(C) Options to run the report.
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To run any report, first select the area of reporting From (A) then the actual report from (B)
Next from (C) Select
REPORT TYPE – Read to simply look at the report or RESET to look at and then set them back
to Zero
SALES PERIOD – Select Sales Period to run since the last time it was run ( daily, weekly etc)
OR select Date Range to run between any 2 dates.
TERMINALS – Select which tills to run it for ( they must be on-line)
Dependant on which SALES PERIOD you chose, you now need to either select the Date
Range or Period to run it for.
To RUN the report click SELECT from the bottom bar.
NOTE
Some reports will then need additional criteria such as Product Range, Employee names etc.
The report is then displayed on the screen.
SEARCH – Find
items in the
Print report
(Quick will send to
default printer)
ZOOM – Zoom
in / out EXPORT – Export to
other programmes
SEND – Email
report
WATERMARK– Add
your own picture
EXIT
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Unit count allows a very basic stock countdown on selected product lines.
This could be used to show the current number of Specials left, pints left in a barrel, bottles
left on a shelf etc.
To Add Counts :-
� Sign On – Functions – Back Office
� Manager Menu – UNIT COUNT
NOTE
Items will not appear in this list unless they are marked to allow Unit Count in Product
Maintenance.
Unit Count
Highlight product to change Click YES to display
stock on button
Add Stock By Clicking + or
press Add Stock
Change warning level
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Employees are able to use Jupiter as a basic Clocking In and Out machine.
The employee , if set to use this function, will be prompted to Clock In at the start of every
shift . It is then there responsibility to clock out.
SALES MODE
In Sales mode the Employee must click and then type in their password (twice)
and they are clocked in.
If they click this button again , the system will ask if they are clocking out or taking a shift
break.
REPORTING
Operator clocking in / out report can be found at:-
� Sign ON – Functions – Back Office
� MANGAGERS MENU – REPORTS – Employee Reports – Time Keeping
Clocking In / Out
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Time Editor
If mistakes are made you can adjust Clocking in / out information in back office
To Edit
� Back Office
� Managers Menu – Time Editor
Setting up.
To use Clocking In / Out you must set up two things
1) Set up Employee(s) to use Compulsory Time Clock ( Back Office – General Settings-
Employees – Employees )
2) Add a Button on the sign on screen for Clocking In/Out ( Back Office – Advanced
Settings – Screen Editor – Default Screen - Edit ) The button can be found under
Function Key - Functions
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Jupiter uses customers for a variety of things , mainly as a loyalty system (pounds for
points), selling at different levels (locals) a basic account system ( top ups ) , take away look
ups etc.
SALES MODE BUTTONS
Customer Look Up- Allows you to search for a customer on name, address, post code etc.
New Customer – Lets you ADD a new customer
Edit Customer – Lets you change details of a
customer that already exists
Customer Serial – Used to search for serial
numbers that have been stored
Display Customer Balance – Shows on the
screen how much money the customer has to
spend
Print Customer Balance – Prints to the receipt printer how much money the customer has
to spend
Display Customer Points – Shows on the screen how many points the customer has and its
retail value
Print Customer Points – Prints to the receipt printer how many points the customer has and
its retail value
Points Add/Remove – Allows you to manually change the customers points
Top Up – Allows you to ADD money to the customers account.
Customer History – Displays the sales history of the current customer.
Clear Customer – Removes the current customer from the current sale.
NOTE
Customers
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Before any customer information can be accessed the customer server must be running,
this is usually found on the desktop of the master terminal. If not installed this MUST be
set up by an Official Jupiter installer.
Add / Edit a Customer
Swipe/Enter the customers ID
Select a Group
Enter Name etc
Click to add images, extra contact
details and custom user fields.
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Back Office
To edit customer settings go to
� Sign On – Functions – Back Office
� CUSTOMERS
Customer Groups
Here you set up the different groups that customer must be attached to , edit existing
groups or click NEW to add a new one.
Here you can say if a group
defaults to a new price change.
Also what loyalty scheme they
adhere to (points)
Loyalty Options
This section allows you to change how each button in sales mode behaves , usually these
are kept standard.
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Loyalty Schemes
This is where you set up what value sales are and what they can be redeemed for etc.
Points per currency unit – This is how many points you get per pound spent.
Points to earn before spend enabled – This is used to set a onetime minimum amount of points that
the customer has to reach before they can spend points.
Points earned in blocks of – This is how many points you earn at a time. For example if it was set to
blocks of 5 points and you earned a potential 11 points from the sale you would only receive 10
points on your account.
Scheme discount selective itemiser – If you select an itemiser it will only discount from products
also in that itemiser.
Points spend in blocks of - This is how many points you spend at a time. For example if it was set to
blocks of 5 points and the sale was worth 11 points it would deduct 15 points on your account.
One point is worth – This option sets how much a point is worth.
Scheme discount percentage – This option sets how much of a discount you will receive by being in
the loyalty scheme.
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Back Office
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To quickly edit an item.
� Sign On – Functions – Back Office
� GENERAL SETTINGS – PRODUCTS – PRODUCT MAINTENANCE
Change the details as needed.
Click EXIT to save
NOTE
If you do not have a keyboard plugged in, activate the on-screen by clicking the KEYBOARD
button. The keyboard will then automatically appear when you click in a text field.
Product Maintenance (Basic)
If you know the items PLU type
here and press ENTER
OR click on FIND and
search in the list.
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To ADD an item.
� Sign On – Functions – Back Office
� GENERAL SETTINGS – PRODUCTS – PRODUCT MAINTENANCE
The simplest way to add an item is to COPY an existing item that is a similar product ( same
group etc)
To Find an item – Click on the FIND button from the previous screen
Find the item by searching in the box
Or sorting on the Product Group
You will see the PLU numbers in the left hand column, select the last item in the group and
click OK- Making a note of what the next PLU will be.
I.e. If you are adding a Hot Drink from the image above, select “Hot Chocolate Plain” but
make a note that the next free Hot Drink will be D112
> Click OK
>The Screen will then show the selected items details, we will then click COPY – TO ONE
>Now enter the NEW items PLU Number Press ENTER Or the GREEN TICK.
>You can now edit the new items details. ( Only PLU, GROUP and Description are
compulsory)
>Finalise by clicking EXIT to save
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To Enter/Edit Products.
� Sign On – Functions – Back Office
� GENERAL SETTINGS – PRODUCTS – PRODUCT MAINTENANCE
Now either call up the PLU to be edited by typing in the Product Code box and hitting enter
or Search by using the FIND button on the bottom bar.
Product Description :- What name appears in sales mode, reports and receipts.
Kitchen Description :- What description is printed on any kitchen printers the item is sent to.
VAT :- The TAX rate of the item
Product Group :- The group for reporting, searching etc.
Unit Cost :- How much does 1 Unit cost ( 1 Pint, 1 Shot etc)
Size 1 - 3 :- Alternate size for as product ( Half, Double, 175ml etc )
Print/Display :- Will the Size print on receipts / kitchen and display on screen.
Price Level 1 – 6 :- How much is each size sold for ( Prices 2 – 6 are usually for Happy Hours, Sales, Customer
Promotions etc )
Price Active :- Can the Price ( 1- 6 ) be sold
Product Maintenance (Advanced)
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Timed Price :- Used for Happy Hour promotions etc.
Item Requires A Price Entry :- This will require the operator to input a price on every sale, this is usually set to
YES for Misc buttons.
Item is a Memo Text Product :- These items are used to simply convey a message to a kitchen printer.
Item is a Negative Product :- Will sell the item MINUS what ever price you enter .
Item Requires A Price Entry :- This will require the operator to input a price on every sale, this is usually set to
YES for Misc buttons
Item is a Condiment Product :- A product that has no stock/ reporting
Item Requires A Condiment :- When sold a second item(s) that has been marked as a condiment must be sold
Condiment Price Adds To Parent :- If marked as a condiment, when set to NO the price will remain on this
product if set to YES the price will be added to the main item.
Scaleable :- Is the item linked to an attached scale. So when sold it will multiply the weight by the unit price
Selective Itemiser :- Used in conjunction with Adjustments/Discounts to exempt / allow discounts
Inactive :- Stops the item being sold
Hide in Dynamic Buttons :- If a screen layout has a Dynamic Button section, this will omit this item.
Item Is Price Marked:- Indicates the item has a sticker / label and when price changes are done will warn you.
Prevent Remote Sale :- Stops sales via external apps
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Print Item On Receipt:- Will this item be printed on customers receipts
Print 0.00 Value On Receipt :- If set to YES any item that has a zero value will print 0.00 if set to NO will print
the product only.
Print Highlighted On Receipt:- Will print white font on black strip on receipts Like This
Print In Red On Kitchen:- Will print this item in red text on dual colour printers OR in highlighted text on
thermal printers.
Print on Kitchen As Group No.:- Indicates where the item will be printed ( Kitchen, Starters, Drinks etc)
View Colour On Kitchen Video:- Used in conjunction with Kitchen Video Screens
Eligible For Shelf Edge Lable:- Allows basic shelf labels with barcode, descriptions prices etc.
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Prevent Manual Price Overide:- If set to NO a price can be entered in sales mode that will over write the
existing main price.
Prevent Adjustment Function Usage:- Will omit from any Discounts / Adjustments
Prevent Item Price Change Function:- This means the items price CANNOT be change within sales mode but
only in the main back office.
Prevent Display on Sales Screen:- Allows the item only to be sold via arcode / Code
Compulsory Reason Selection:- When sold a separate screen will appear asking why the item is being sold.
Prevent Zero Priced Sales:- When sold the item MUST have a price attached greater than 0.00
Prevent Adding To Sales Points:- If customer loyalty is used, this item will not adds to any points totals for this
sale.
Prevent Point Redemption:- If customer loyalty is used, this item will not be able to be used in the redemption
of points .
Months to Add To Customers Expiry :- If customer memberships are used, selling this can add X amount of
months to their membership ( I.e. sell 1 Years Membership – adds 12 months to selected customer )
Stock Link Product/Modifier Qty:- Used to remove X amount from another products stock figure.
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Linked Product After Item Sold:- When this item is sold, this will automatically sell a second product.
Age Verify Prompt As Item Sold:- Will ask for the customers AGE OR check the Employees age who is selling
the product.
Question Prompt As Item Sold:- Used to ask specific questions that require a response ( Numeric/Text/Date)
Memo Prompt As Item Sold:- Will pop up a new screen(s) that requires item(s) to be selected. The main use is
for cooking instructions such as how to cook, what vegetables, bread type etc. Note multiple memos can be
asked for or 1 memo can require multiple selections.
Product List When Item Sold:- Pops up a new screen with additional products on, similar to Memos but can be
used to prompt users to Up Sell other products.
Follow on Screen As Item Sold:- Will automatically show a new screen when this item is sold ( show mains
when starter is sold , show minerals when spirit is sold )
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Alternatives codes will allow 1 product to be sold with up to 9 alternative PLU codes , usually used when a
Barcode changes but the product is the same.
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Unit Count Item Allowed :- Item will show in the Unit Count section under Manager Menu and allow basic
stock countdown.
Positive Count Require For Sale :- Item can not be sold if 0 stock is available
Display Item Count On Button :- Within sales mode, setting this to YES will show how many items are in stock
in the corner of the items button.
Prompt When Below Warn Level :- Within Unit Count Section you can also set a warning amount. When the
product is sold and the count reaches that level, if this is set to YES a warning will show to the operator.
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Print Image On Display :- Whatever Image you select , it will be show to the operator when this item is sold.
Print Image On Receipt:- The image will print under the item on the receipt
Image Name:- Select the image for the above here.
Print Notes On Display:- Whatever you type in the Notes section below will be shown to the operator when
this item is sold.
Print Notes On Receipt:- Whatever you type in the Notes section below will be printed on the customers
receipt when this item is sold.
Print Notes On Kitchen:- Whatever you type in the Notes section below will be printed on the kitchen
printer(s) when this item is sold.
Notes:- Type what you require to print/show
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Enable Serial Tracking :- If YES a serial number MUST be entered when this item is sold.
Associated Serial Number Types:- Select the type of serial number required ( Text or numeric, customer
name, prompts etc )
Associated Warranty Terms:- Select the warranty details to print on the customers receipt ( Length of
warranty etc)
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Jupiter comes with 2 utilities to help change products prices / statuses
En Mass price changer allows you to increase / decrease product prices for a whole range of
products
En Mass Status changer allows you to change setting for a range of products ( send all to
one kitchen printer, move them to a new group etc )
En Mass Price Changer
NOTE
() You MUST select all items (1,2&3) before the Change button can be pressed.
() Auto End Level will make the price end in whatever you select
(i.e. all prices make end in 5p )
() You will be prompted once if you want to proceed , then you cannot undo this action.
7En Mass Product Changers
(1) Select Group
(2) Select Size
(4) Click items to be
changed and they will
move to column (C)
(3) Select Price Level
(5) Select Method
& Value
(6) Click CHANGE
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En Mass Status Changer
Now change any item you wish to from the next screen, this is a mirror image of the Product
Maintenance screen.
Clicking CHANGE will prompt you of what products it is to change, clicking OK on this screen
will change all item (this cannot be undone)
(2) Select Group
(3) Select Items
(1) Click NEXT
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Group are used mainly for reporting purposes to show areas of sales
Jupiter has a 2 level groups set up.
GROUPS :- Lower level for things such as Draught, Starters, Pet Food etc
GROUP CLASSIFICATION :- Higher level to which Groups report back to such as Wet Sales,
Food Sales, VAT Items etc.
To Add/Edit Groups :-
� Sign On – Functions – Back Office
� GENERAL SETTINGS – PRODUCTS – PRODUCT GROUPINGS
� Highlight Group to Edit or Click NEW
NOTE
Group are Numerical and clicking NEW adds the next group number in sequence.
Groups
Click here to change Higher
Level Group Classifications
Change Group Name
Attach To Group Classification
Click NEW to add Group
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There are 2 main types of lists in Jupiter
Memo`s – These are usually used to get message to a kitchen printer after an item is
pressed ( Hot to cook, what bread type etc )
Product – This is a list of pre programmed items that will appear after a button is pressed /
item is sold ( show all 175ML wines – show all Sunday lunch options )
Memo Lists
To Add/Edit Memo Lists :-
� Sign On – Functions – Back Office
� GENERAL SETTINGS – LISTS – MEMO LISTS
* If you select SCREEN you will be asked what fore and back colours
you require.
To add a new memo list click NEW from the bottom task bar.
To add the list to an item go to Product Maintenance
Lists
Title – What the list is known
Screen Format:- List or Screen*
Print on Kitchen or Receipt
Will the items print
Print in Red / Highlighted
Will it print in a special font
Items – Type in the choices to
appear on the list as
Minimum No of choices – How
many selection must be made
Number of choices – How
many choices can be selected
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Product Lists
To Add/Edit Memo Lists :-
� Sign On – Functions – Back Office
� GENERAL SETTINGS – LISTS – PRODUCT LISTS
Title – What the list is known as
Show empty buttons – If a
choice is empty should it show
Size Level – Which items should
show ( Half, 175ML etc )
Show Cancel Button – If NO the
operator MUST select an item
Background/Foreground – The
button colour scheme
Items – Type in the choices to
appear on the list as
Minimum No of choices – How
many selection must be made
Number of choices – How
many choices can be selected
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Employees or Clerk are set up on the system to allow individuals to access sales mode,
report and back office functions.
To Add/Edit employees
� Sign On – Functions – Back Office
� GENERAL SETTINGS – EMPLOYEES
to Add a new employee click NEW on the bottom task bar or to Edit an existing employee
use the PREVIOUS – NEXT and FIND buttons.
Exmployee Name – What name appears on reports, receipts etc.
Date Of Birth – Used in conjunction with Age Verification
Password – Used to log on within sales mode. Jupiter will automatically assign this the next
free Password and can be left if Passwords are not required for this employee.
Sentinel Code – If logging on with a swipe card, RFID fob etc then this is where you would
swipe to attach a card/fob to this employee
Employees
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OPTIONS
Default Screen To Be Used – What ever screen is set here will be the first screen THIS
employee sees after they have logged in.
Default Price Shift – This will sell any items by this employee at a different price level.
Employee is in Training – If set to YES no sales from this employee will be added to the main
reports and the drawer will not fire etc.
Employee is a Manager – This will allow certain override procedures.
Compulsory Time Clock – Used if this employee MUST clock in and out every day.
Drawer to Use – Used to fire a secondary drawer if fitted.
Sign Off at End of Sale – If set to YES when a sale is tendered the screen will return to the
default sign on screen if NO then it will stay on that Employees screen to make another sale.
Allow Void On Stored Items – Can this employee use the VOID function once they have
been stored against their interrupt
Allow Void On Stored Check – Can this employee use the VOID function on Check (Tabs)
after they have been stored.
Allow Check Transfer – Can this employee move a check (tab) from one to another
Allow Minus in Unit Count – Can this employee sell items that have a negative unit count if
used. (not in stock)
FLOOR PLANNER
Allow Plan Management – If YES this employee can add / move tables etc in the table
planner.
Allow Plan Management – If YES this employee can add / move tables etc in the table
planner.
Floor Plan to Open at Sign On – Which plan should display when this employee signs on (
Bar tables, upstairs, outside etc)
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MENU PERMISSIONS
Here is where you allow this employee to access various Back Office Menus.
If you UNTICK the option, it simply will not appear in the Back Office menu plan
NOTE
Age verification is set against each item in Product Maintenance
NOTE
ALWAYS make sure you have a at least 1 Employee that can access Back Office and the
Employee section. If you delete / block all employees from all access you will no longer be
able to access any functions and an Engineer call out will have to be made.
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REPORT PERMISSIONS
Here is where you Aloow / Block individual employees from being able to run individual
reports.
Select report section
Select Report Level
Tick / Untick X or Z
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FUNCTION PERMISSIONS
Here is where you set what main sales mode functions each employee can do such as
Refunds / Voids No Sales etc
PRICE SHIFT PERMISSIONS
This section simply allows or blocks one employee from access any sale price level (happy
hours, sales price, locals price level etc )
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This section is used to add an Age check to products.
The age can be checked of either the person buying the product OR the employee selling it.
To Add/Edit Age Verification:-
� Sign On – Functions – Back Office
� GENERAL SETTINGS – AGE VERIFICATION
Print Age Verify On Receipt – Prints the Age answer on customers receipt
Print Highlighted On Receipt – Prints the Age answer on customers receipt
Manager Required At Failed Verify – If the Employee`s age is below the required age then a
manager can enter their ID/Password to over ride.
Prevent DOB On Item Verify Sale – If NO the question will simply be YES?NO if YES it will ask
for the customers Date Of Birth
Prompt For Verification Document – Asks the operator to type in the name of the
document that they used to verify the DOB
Log Refusals – Asks the operator to type in why they where refused
NOTE
Age verification is set against each item in Product Maintenance
Age Verification
Operators Prompt Age they need to be
Who`s Age to Check
Options
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Price shifts are used to change the price of products automatically dependant on time and
or date ( Happy Hours , Sales etc )
To access > Sign ON – FUNCTIONS – BACK OFFICE
GENERAL SETTINGS - PRODUCTS – PRICE SHIFTS
Schedule Description :– How the offer is to be Known.
Activation Price :- What price level will the product be shifted to ( set in product
maintenance)
Activation Period :- Set the Time & Date of the offer
Terminal Selection :- Which terminals will the offer work on
Days Selection :- What days of the week is the offer
Notes
� A Date range MUST be selected even if over a wide range
� ALL items will change to the new level so make sure they are set correctly.
� Unless otherwise set, even items set at 0.00 will sell
Price Shifts
Jupiter Help Sheets
The promotion section allows you to add quantity triggered offers.
Such examples are Buy One Get One Free, two for a tenner, buy a starter
for £15 etc.
To add a Promotion :-
� Sign On – Functions –
� GENERAL SETTINGS – PROMOTIONS
To ADD a new promotion click NEW
Promotion Description :- What will the offer be know as and display on the screen/receipt
Type of Promotion :- Different types of offer including.
� Cheapest Free- Gives the cheapest product in the order away free
� Discount Amount – knocks a value off the
� Discount Percentage –
� Fixed Amount – Sells the items for 1 amount ( Buy 2 for a tenner )
� Premium Amount – Adds an amount to the items ( Buy 5 pay £5 more )
� Premium Percentage –
Promotions
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The promotion section allows you to add quantity triggered offers.
Such examples are Buy One Get One Free, two for a tenner, buy a starter and main course
Back Office
PROMOTIONS
To ADD a new promotion click NEW
What will the offer be know as and display on the screen/receipt
Different types of offer including.
Gives the cheapest product in the order away free
knocks a value off the items (Buy 2 get £1 Off )
– Knocks a percentage off the items ( Buy 3 ge
Sells the items for 1 amount ( Buy 2 for a tenner )
Adds an amount to the items ( Buy 5 pay £5 more )
– Adds a percentage to the items ( Buy 10 pay 10% extra )
Promotions
© LCR System Ltd (01524) 413761
and main course
What will the offer be know as and display on the screen/receipt
(BOGOF)
items (Buy 2 get £1 Off )
Knocks a percentage off the items ( Buy 3 get 10% off )
Adds an amount to the items ( Buy 5 pay £5 more )
Adds a percentage to the items ( Buy 10 pay 10% extra )
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Ordering :- Sets the priority level of offers so if a product belongs to multiple offers it can be
specified which offer triggers.
Set Promotion As Inactive :- Stops the promotion from being used.
Build Promotion :- Allows a promotion to be set up that “builds” as the items are sold i.e.
buy 2 for £5 buy 4 for £9
Promotion Rule 1-5:- Add items that need to be sold from specific groups to trigger the
offer i.e. Buy 1 starter and 1 main for £10
Unique Items :- If YES then DIFFERENT items must be sold to trigger the promotion
Item :- Here is where you either ADD separate items, OR click on the PRODUCT button to
change to GROUP you can add a whole group. Click the + symbol will let you add extra lines.
Sales Quantity Trip :- How many have to be sold to trigger the deal
Savings Options
Receipt Savings Message :- This will print under the offer on the customers receipts
Promotional Coupon Image :- Any image loaded here will print on the receipt.
Item for Promotion Giveaway :- Any item put here will be given away when offer is
triggered ( Buy 2 pints get a free glass )
Promotion Points :- How many loyalty points will be given extra.
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Activation Period
Here you set up the Time / Date the promotion is run for as well as the Day of the Week it
runs and if it only runs on specific terminals.
NOTES
A Start and End Date must be set.
Always check offers are not being over ridden by other offer types (price shifts etc)
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Questions are used to prompt an operator to enter details after an item is sold.
This could ask post code, date of birth, where diod you here about us etc.
Answers are stored against the sale and can be reported on.
To Add/Edit Questions :-
� Sign On – Functions – Back Office
� GENERAL SETTINGS – QUESTIONS
Question Title – What prompt is used when the item is sold.
Question Type* – What format will the response take
• Date Range – Input a date
• Text – Alpha Numeric
• Numeric – Numbers only
• Yes/NO
Questions
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Print Question ON Receipt – Will the question & answer be show on customer receipt
Print Highlighted ON Receipt – Shows in white font on black band
Print Question ON Kitchen - Will the question & answer be show on any kitchen printer
Prompt User For Question – When will the question be asked ( when the item is sold or at
sub total)
Allow exit without answer – Can the operator decline to input an answer.
* NOTE
Depending on the type of question extra criteria can pop up here.
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Reasons are lists that are show to the operator after various functions to ask “why” they are
doing them.
To Add/Edit Reasons :-
� Sign On – Functions – Back Office
� GENERAL SETTINGS – REASONS
Reasons can be set against:-
� Adjustments
� Paid Out
� Products
� Received On Account
� Refunds
� Voids
� Merchandise Return
To edit an exiting reason Use the < > arrows at the bottom to navigate to the Reason you
wish to edit and change in the Reason Description box.
NOTE
Reasons are activated under the FUNCTIONS settings
Reasons
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Here is where you set up the message that appear at the top/bottom of the
customer bill & receipts as well as the scrolling message on any customer display
used ( 2 line VFD )
Logo Messages (Receipts etc)
To access this
� Sign On – Functions – Back Office
� GENERAL SETTINGS – LOGO MESSAGES – LOGO MESSAGES
Logo Messages
Select what to change
Receipt, Guest Check
(bill) or Kitchen Check
Choose Header (top)
Footer (bottom)
Add Lines of Text
Click YES to print and
format of text
Stored Image
Selection
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NV Images (compatible printers only)
These are used to store a bitmap image onto the top of the receipt, to send an image to the
receipt, select NVRAM button on the bottom task bar.
Here you can see any images currently stored and add new ones using the icon.
Then you will be able to ADD new images using the NEW button and navigating to the
desired image store on your terminals hard drive/external drive.
When you have the image stored you MUST then click to send the image down
to the printer.
Then select the image number from the drop down menu on page 1.
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Message boards are areas on a screen where Text, Pictures or Videos can be displayed in a
rotation. Screens can be for operator or customers.
To Add/Edit a message board :-
� Sign On – Functions – Back Office
� GENERAL SETTINGS – AGE VERIFICATION
Message Title – What this screen is know as.
Scroll Message Group – What group is this image/text part of . Each screen has a group
attached. This is selected when you add a message board in screen layouts.
To add a new panel, click NEW – select the type ( Message,Picture or Video ) then add the
content.
If the item to be added is a picture or video click the to take you to the content
management.
Message Board
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Content Manager
� Select the picture required and click SELECT
� If you require to add a picture / video click NEW
Us Back & Open to navigate folders
Use Drive to change to external
Pen drives etc
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Within Jupiter you may often wish to Add or Edit the screen layouts.
This is done through the Back Office ( It may require a manager to log in )
To access:-
1) Sign On
2) FUNCTIONS
3) BACK OFFICE
4) ADVANCED SETTINGS
5) SCREEN EDIT
There you will find the layout editor with all the screens you currently have.
Screen Editor
Screens Available
Edit/Add/Delete
Highlighted screens current defaults
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To Edit a screen :-
� Highlight the screen to be edited
� Click Edit Button
You are then shown the individual screens editor.
� When you click on any button you will see in the BUTTON CONTROL what, if any, current
function that button has.
� It is within the BUTTON CONTROL that you change the function, size, colour etc of the
button you have selected.
Function of Button
Action ( PLU Name, Function Specific etc)
Size Of button (note1)
Style ( Colour and shape )
Caption ( What name appears on the buttons and its font
size and type)
Image ( What picture appears on the button)
Empty Buttons
Edit Panel
Button Control Panel
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Note1
The button size defaults to 1x1 but using this panel you can set to 1x2 2x2 or 2x2. OR you can set to
ANY size by clicking the button. This will allow you to make the button much larger.
BUT be aware that this Can overwrite existing buttons ( a warning is given before )
To add a new button :-
� Press the button to be added
� Drop the function down from the BUTTON CONTROL
� Change the Function Type if prompted
� Edit the size, colour and font of the new button
� Click SAVE
Example 1 – Adding some products.
� Select the first space where you wish a product to go
� Drop down the FUNCTION list to PRODUCT and click OK
� Select the first Product in the list
� Click OK
� You will then be prompted if you wish to used the products name on the button say YES
� You will then be prompted to auto select next products – If you are adding more than 1 item
click YES else click NO
� If you clicked YES you can now press the next square and it will automatically fill with the
next product in the list. You can select any product to go on the next button from the
Product List shown.
� If you selected YES you must click CANCEL when you`ve added all the items you require.
� Edit the buttons as required
� Click SAVE
Example 2 – Adding a Credit Card Button
� Select the first space where you wish a product to go
� Drop down the FUNCTION list to FUNCTION KEY and click OK
� From the function group pull down menu select MEDIA
� Click on the required card and click OK
� Edit the button as required
� Click Save.
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Moving a Button
To move a button around the screen, highlight the button to move and select NUDGE from the
bottom edit section.
Now use the above menu to move the button around, when done click CANCEL
Copying a button
Click the button you want to copy FROM – click COPY from the bottom edit section.
Now select the item you want to copy ( Backgrnd - button colour , Foregrnd – Font Colour, Font –
text )
Then click the button or buttons you wish to copy TO.
To finish click CANCEL
Other Edit Functions
() DELETE – lets you remove 1 or multiple buttons.
() BLOCKS – allows you to insert a preset group of buttons (such as the numeric keypad)
() BUFFER – allows you to copy a range of buttons to PASTE to another screen.
() PROD EDIT – Lets you edit the product details of any items butt you select.
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FUNCTIONS
BANNER – Simply shows a TEXT box that you can preset
CHANGE WINDOW – Displays the Sub Total, Tender and change of the last transaction
CHECK VIEW – Shows a list of all Checks currently open
CLERK – An employees button
DYNAMIC BUTTONS – Displays a list of items with a certain group(s) and as items are added will
automatically appear on the screen.
FUNCTION KEY – Allows many different functions such as Paid In, Paid Out, Tenders, Discounts etc
KEYBOARD – Adds a QWERTY keyboard to the screen
KP ROUTE – Change the way the drinks and food printers run
KPGROUPCHANGE – Allows you to on the fly change where a product is to be printed ( send soup
to the mains printer )
MACRO – Adds a button that can trigger several other key sequences.
MEMO- Allows a preset message to go to the kitchen
MESSAGE BOARD GROUP – Shows the picture / video set up.
NUMERIC – Allows the individual numbers to be added
PINPAD – Adds the entire number pad ( 0 – 9 )
PLANNER – Adds a Floor Plan button
PRICE SHIFT – Adds a button that can change the current price structure (Happy Hours, Sales etc )
PRODUCT – Add individual or multiple products
PRODUCT LIST – A pres-set list of different products.
SCREEN – Links to any other screen layout
SHELL COMMAND – Opens another windows programme
STRING REPORT – Runs a pre defined report or group of reports
SUB TOTAL WINDOW – Show the current Sub Total
TEXT DISPLAY – Can show pre determined information ( such as a mix & match deal )
TRANSACTION – Shows all the items in the current sale.
**** Note this list can change with new versions etc
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This is where you set any additional TAX Rates that you may have.
To Add/Edit VAT
� Sign On – Functions – Back Office
� GENERAL SETTINGS – VAT RATE
Vat X Name – What name will be show on Receipts / Reports etc.
VAT Type – EXTRACT – takes the vat from the sales value ADD ON – Adds it on to the sales
value.
VAT Rate – Percentage
VAT Rate
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Hardware
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Access panel ( USB Ports, Printer ports etc)
Card Swipe ( When Fitted )
Cable Tidy panel
Base ( Including Power Supply )
Apollo Touch Screen
Switching ON – The ON Button is
located in the bottom right hand
corner. When the terminal is on
this button will light up blue.
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Accessing Ports
To access the ports you must open the back cover, to do this place your finger under the
raised section and pull in the direction indicated
Notes.
• To clean the screen use a slightly damp soft cloth OR screen wipes specifically
designed for touch panels. NEVER use abrasive cleaners or cloths.
• NEVER spill liquids on the terminal, if you should accidentally spill liquids then
remove immediately
• Always replace the access cover to the ports.
• Make sure the POS is always connected to a recommended UPS (Uninterruptible
Power Supply)
• NEVER turn the POS off at the UPS or mains without safely shutting down through
Microsoft Windows.
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Replacing Roll
When a roll has run out, you will either get an error light on the printer OR get a message on
the receipt printer screen that the Paper is Out
To change the roll
1. Press the Lid button firmly 2. Open lid fully and remove any old roll/core
3. Place new roll in printer making 4. Close lid firmly making sure a small
Sure to feed from underneath overlap of roll is pulled out
Receipt Printer
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Clearing the Buffer Occasionally the printer may need re-setting, this is done by
� Turn the printer off at the front.
� Make sure there is sufficient roll in the printer.
� Hold down the feed switch.
� Whilst keeping the FEED held down turn the printer
back on.
� Release the FEED button.
� The printer will then print its configuration .
� When that’s complete , press and release the FEED.
� The printer will then print a test pattern.
� The printer buffer is now cleared.
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Replacing Roll
When a roll has run out, you will get an error light on the printer
1) Open lid by pulling the Grey Lever , remove
any old paper / core
2) Drop new roll into printer, making sure it
feeds from underneath. Allow an overlap at
the front.
3)33) Close lid firmly . The Paper Out light
should should now be off.
Kitchen Printer
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Clearing the Buffer Occasionally the printer may need re-setting, this is done by
� Turn the printer off at the front.
� Make sure there is sufficient roll in the printer.
� Hold down the feed switch.
� Whilst keeping the FEED held down turn the printer
back on.
Feed Button
On/Off
� Release the FEED button.
� The printer will then print its configuration .
� When that’s complete , press and release the FEED.
� The printer will then print a test pattern.
� The printer buffer is now cleared.
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Troubleshooting & FAQs
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• Nothing is printing
o Check printer has power
o Make sure cables are securely in the back of the printer & terminal
o Restart Jupiter
o Restart Terminal
• Nothing is transferring over the network
o Check all terminals are flashing green at the bottom
o Check the bottom left of the screen for the Terminal Icon
An exclamation Mark shows there is a network issue, each terminal has there
number show to the right. These should flash green, if one is steady grey then
that terminal is not on the network.
o If you have a RED bar across the bottom, that means this terminal cannot see
the rest of the network.
o
o Make sure Netgear Switch is turned on
o Check all network cables are securely plugged in
• No buttons are working
o Check that any keyboard hasn`t got anything resting on the keys
o Make sure nothing has been spilled in the touch panel
• End of Day report never balances
o Check there are no tabs / clerks with values on
o Make sure ALL terminals are polling
o Check the DYSL guide in the Jupiter Reports (DYSL) part of the manual
• Drawer will not shut / open properly
o Take out the tray / insert and check for foreign objects inside
o Is the tray overloaded with coins
• Drawer will not fire at all
o Check connection between drawer and printer/terminal
o Make sure drawer cable is not snagged on anything else
o Try a No Sale, if this works the issue is programming.
• Jupiter will not load up
o Re-boot windows
o Check Antivirus
o Make sure windows shortcut is correct
Troubleshooting / FAQs
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• How do I Exit Jupiter
o Click on the RED power button in the bottom right hand corner
o Password is 9999
o
• What Rolls does Jupiter use
o The receipt printer use 80X60 thermal rolls
o The Kitchen Printers use 76x76 Paper Rolls (Single, Twin or Triple Ply)
o The Kitchen Printers use ERC38 Ribbons
o All can be purchased from LCR Systems Ltd (01524) 41376
• I have a Blue cylinder at the bottom
This means there is an difference between the database on terminals, to rectify
this you need to broadcast the the database FROM the most up to date terminal.
To Broadcast changes:-
0. Sign on – Functions – Back Office
1. Advanced Setting – System Tools – Tools – Send All programme from
this terminal to all terminals.
• The time / date is wrong
o Jupiter uses the Windows time and date so wither set through Windows or
0. Sign on – Functions – Back Office
1. Advanced Setting – System Tools – Tools – System Time.
o You can also use this section to “broadcast the terminals time & date to all
other terminals using the – Synch Time To All Network button
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EPOS
Electronic Point Of Sale – any PC based system
MSR
Magnetic Swipe Reader - The device on the side of terminals that allow cards to be swiped
to input a code usually for employee sign on or customer loyalty.
DYSL
DailY SaLes – The way Jupiter formulates the end of day reports with open checks
UPS
Uninterruptible Power Supply – A vital piece of equipment that guarantees 240 volts to your
terminal regardless of the input voltage.
LAN
Local Area Network – the way your terminals and Jupiter communicate.
SWITCH
The blue box that sits between all the terminals to control the LAN
PLU
Product Look Up – the code by which an item is known, sometimes known as SKU
EOD
End Of Day – the report you would normally run at the end of service
Terminology
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