Juli Oliver-SmithJuli Oliver-Smith, Head of HR at the innovative East Kent Partnership will provide insights into how she has established a shared HR service across several
local authorities – and what she’s learned along the way
Effective Collaboration in a Competitive World.
• Aims:– share good practice – explore practical solutions– encourage open exchange of experience– bring together speakers, case studies and opinion
from the HE/FE and other sectors
Sharing Experience
Sharing Experience
• David Ulrich – his legacy– 59 hardcover books, 64 paperbacks, 2 audio books, 16 kindle
books and his own page on Amazon!– Lucky enough to have seen him speak 3 times and been fed
and self learnt his theories, but I can’t through his repertoire today!
• Juli Oliver-Smith – my experience– 16 years experience, EMEA (Europe, Middle East and Africa),
Asia, US and UK, including 4 set up and implementations.– No academic studies but have the scars and grey hair to prove
it!– TCK (Third Culture Kid) through and through
Sharing Experience
• Culture• Mutual Intent• Managing the Change Terrorists• Create a team that understands and commits
to the vision• Will, Drive and Stubbornness
Sharing Experience - Culture
• How similar are the two/three/four......cultures?
• Do you really understand each other?
Juli Oliver – Smith
Sharing Experience - Culture
• Have you done a cultural audit?• Where will you clash as partners or a shared
supplier?
Sharing Experience - Culture
• Where are the “smelly fish”?
Sharing Experience - Mutual Intent
• Are we committed?• Are we dating or serious?• Are we in an open relationship?• Are we faithful?• Is this marriage “till death us do part”? or• Is this a short term liaison?
Sharing Experience - Managing the Terrorists
• There will be resistance– Internally– Externally
• Employees & Line Managers do not ask for HR Shared Services
• It was cosy before, just down the corridor• Now the Tribe has split• Immediate change – the trust has gone!
Sharing Experience - Create a team
• The internal resistance can be as strong as the external
• You knew/liked your customers, can you just carry on as if nothing has happened?
• Shared Services is a culture your team (the one you inherited) may not want.
• WIIFM (what’s in it for me)?
Sharing Experience – Will, Drive and Stubbornness
• You have to believe it can work• Complaint Management• Continuous Improvement• Partner Support• Language and its meaning• Excellence• You cannot exhibit a chink in the armour! • It is a war!
Explore
Explore - Shared Services
• Shared Services – what is it?• HR Shared Service – what is it?• Why would you create an HR Shared Service?• A shared system, will not create a shared
service.• What works and what doesn't?
Explore - Objectives
• EKHRP Objectives– Efficiency Savings – Increased service resilience – Aligned business processes – HR / Payroll (self service functionality & timely
management information) – Larger pool of HR expertise & specialists – Greater buying / procuring power
Explore - language?
It is often said that Britain and America are "two nations divided by a common language".
Practical Solutions
Practical Solutions – 1
• Cultural Audit • Capability and Accountability Assessment• Are Leaders really Leading• Are Managers managing
Practical Solutions – 2
• Clear plan of implementation with impact and if required training.
• Change Management Plan• Respond to every criticism – no matter how
small or quietly raised!• Implement and embed continuous
improvement within your culture (SS)– CIR – Ford 8D
Practical Solutions – 3
• Measurement and Data, but not for data’s sake!
• Tracking!• Prove what you do, if you can’t you’re not
doing it!
Practical Solutions – 4
• Vision – long term plan, short term actions• Flexibility• Consistency• You mustn’t let it lie! Strength of Leadership!
Class Over
“Out there in some garage is an entrepreneur who’s forging a bullet with your company’s name on it. You’ve got one option now – to shoot first.
Fortune magazine labeled Gary Hamel “the world’s leading expert on business strategy.”
Effective Collaboration in a Competitive World.
• Aims:– share good practice – explore practical solutions– encourage open exchange of experience– bring together speakers, case studies and opinion
from the HE/FE and other sectors
Questions
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