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Intranet as the user interface of an organization - case Finnair
Antti MiettinenCommunications director
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I need to.... I want to.... I just wonder...
? ? ?
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Is this a good user interface?
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Design principles
• Everything you need is just one click away
• Simplicity
• One Finnair
• Customer voice
• Employee voice
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Working prototype
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DEMO
The new intranet
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Publishing process was time consuming
One article
~ 10 minutes p
er language
~5 minutes
~ 5 minutes
Main intranet
Change intranet
Unit intranets
Screens
Newsletter
~ 10 minutes~ 10 minutes
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Now the publishing process is easy
One article~2 minutes per language
Main intranet
Change intranet
Unit intranets
Screens*
Newsletter*
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From a distributed user admin management and support model
A B C
......N
ACCESS GROUP ACCESS GROUP ACCESS GROUP ACCESS GROUP
PAGE SPECIFIC ACCESS GROUPS AND INDIVIDUAL
USER RIGHTS
Admin Admin Admin Admin
Help Desk
PAGE SPECIFIC ACCESS GROUPS AND INDIVIDUAL
USER RIGHTS
PAGE SPECIFIC ACCESS GROUPS AND INDIVIDUAL
USER RIGHTS
PAGE SPECIFIC ACCESS GROUPS AND INDIVIDUAL
USER RIGHTS
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To a centralized and an open model
Adminstrators
Help Desk
3 usergroups with predefined access restrictions, Everyone can edit everything
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Conclusions
• Intranet is the UI of an organization and won’t work fully without the people and processes behind it
• The UI can be a change catalyst
• Well defined design principles help to get through muddy and stormy waters during the project
• Relentless focus on designing the UX of the backend needed
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THANK YOU!
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