1
ISO 26000 Guidance on Social responsibilityUniversity of Geneva 2015(presentation reduced in size)
Staffan Söderberg, Sustainability Advisor AMAP Sustainability www.amap.se 9 years ISO 26000 (Vice Chair)3 years with WWF (NGO, director corporate partnerships)10 years with Skanska (MNE Construction, sustainability manager)M.Sc Biology/Nature Conservation, M.A. Human Ecology
2
ProgramA. ISO 26000 in context: social responsibility, sustainability,
international standards, tools
B. ISO 26000 in practice: 100 pages, 27 definitions, 7 principles, 7 core subjects, 7 steps of integration
3
A. ISO 26000 in context
44
International Standard? ISO?
5We need standards
6
International
European
National
1906 1926 1961 1985 2012
Regulation of national markets Common market Globalisation
CEN
CENELEC
ISO
IEC
1947
International standards help globalisation
77Principles for ”international standards”
* explicit principles for the “development of international standards, guides and recommendations with relation to articles 2, 5 and Annex 3 of the WTO/TBT agreement”
Transparency Openness
Consensus & impartiality
Market relevance & effectiveness
Coherence Development dimension
Vision&
Strategy
Customer
Financial
Learning Growth
InternalProcess
165 national members5 000 people
98% of world GNI97% of world population
230 active TCs3 404 technical bodies100 000 experts
Central Secretariatin Geneva138 FTE staff
Collection of 20000ISO Standards
1103 standards produced in 2013917+ in 2014 …
ISO – A Global System
759 organizations in
liaison
9
ISO’s recently established committees
EnvironmentEconomicSocietal… most deliver on all three dimensions!
2011• Project, programme &
portfolio management• Additive manufacturing• Facilities management• Outsourcing• Risk management• Bionics• Fireworks• Coal bed methane• Carbon capture and storage
2012• Railway applications• Sustainable development in
communities• Plastic and rubber machines• Light and lighting• Compliance programs• Forensic sciences• Customer contact centres• Sustainability for and by
Information Technology• Translation, interpreting and
related technology• Smart community
infrastructures• Common standards
2013• Sludge recovery, recycling, treatment and disposal• Biotechnology• Sustainable purchasing• Anti-bribery management system – Requirements• Innovation process: interaction, tools and methods• Management consultancy• Fine bubble technology• Water re-use• Occupational health and safety management system –
Requirements• Management system for quality of private security company
operations – Requirements with guidance• Clean cookstoves and clean cooking solutions• Chain of custody of forest-based products• Collaborative business relationship management – Framework• Chain of custody of forest-based products - Requirements
(Provisional)• Educational organizations management systems - Requirements
with guidance for use
2014• Brand evaluation• Online reputation• Domestic gas cooking
appliances• Security (start date: 2015)• Feed machinery
10ISO standards for managing risks and opportunities
Examples of ISO standards, existing or under development:
- sustainable construction - anti-bribery management system - health and safety management system - environmental management system - quality management system - sustainable purchasing - social responsibility- societal risk - risk management - sustainability for and by information technology - energy efficiency management system - sustainability in event management - sustainability criteria for bioenergy
Note: ISO Guide 82 (freely available) for integrating sustainability in standards, based on ISO 26000, giving guidance to those 100,000 experts currently revising/developing ISO-standards
good starting point
1111
Corporate Social Responsibility?Social responsibility?Sustainability?
12
Sustainability
is the goal of sustainable development i.e any state of the global system that develops without limiting
future generations to develop
Note: The environmental, social and economic subsystems of the global system interact and are interdependent. They are often referred to as the three dimensions of sustainability.
(the definition I use, which one do you use?)
13
Sustainable DevelopmentISO 26000 terms and definitions 2.23
development that meets the needs of the present without compromising the ability of future generations to meet their own needs
NOTE Sustainable development is about integrating the goals of a high quality of life, health and prosperity with social justice and maintaining the earth's capacity to support life in all its diversity. These social, economic and environmental goals are interdependent and mutually reinforcing. Sustainable development can be treated as a way of expressing the broader expectations of society as a whole.
14Many different CSR?CSR – Corporate Social ResponsibilityCR – Corporate ResponsibilityCA – Corporate AccountabilityCC – Corporate CitizenshipCS – Corporate SustainabilityCSR – some call it corporate sustainability reporting….
”CSR International” defines CSR as ”Corporate Sustainability and Responsibility” ?
Social Responsibility is one part of the Triple Bottom Line (1994):-“environmentally sustainable, socially responsible and economically viable”……and on the other hand SR is core to CSR (Corporate Social Responsibility) which embraces Triple Bottom Line…
100 tools? SA 8000, AA1000, GRI, OECD MNE, ISO 26000, FSC, UN GP BHR, UN GC, UNGP BHR, etcetera…..
”voluntary beyond legal requirements”…
15We need agreed definitions, structures, methods
Five main examples of “sustainability standards”:
United Nations Global Compact: initiative for businesses that are committed to 10 principles in the areas of human rights, labour, environment and anti-corruption
ISO standards: e.g. environmental management (ISO 14000) and social responsibility (ISO 26000),
Global Reporting initiative: guidance on sustainability reporting
OECD Guidelines for Multinational Enterprises
UN Guiding Principles on Business and Human Rights
16
European Commission CSR Communication 2011Defining CSR
The European Commission previously defined Corporate Social Responsibility (CSR) as
“a concept whereby companies integrate social and environmental concerns in their business operations and in their interaction with their stakeholders on a voluntary basis”.
In 2011 the Commission puts forward a new definition of CSR as
“the responsibility of enterprises for their impacts on society”
17
“For companies seeking a formal approach to CSR, especially large companies, authoritative guidance is provided by internationally recognised principles and guidelines, in particular the recently updated OECD Guidelines for Multinational Enterprises, the ten principles of the United Nations Global Compact, the ISO 26000 Guidance Standard on Social Responsibility, the ILO Tri-partite Declaration of Principles Concerning Multinational Enterprises and Social Policy, and the United Nations Guiding Principles on Business and Human Rights.”
European Commission CSR Communication 2011Defining CSR
18
”The Commission invites:All large European enterprises to make a commitment by 2014 to take account of at least one of the following sets of principles and guidelines when developing their approach to CSR: the UN Global Compact, the OECD Guidelines for Multinational, Enterprises, or the ISO 26000 Guidance Standard on Social Responsibility.”
European Commission CSR Communication 2011Defining CSR Action
19
”The Commission intends to:Monitor the commitments made by European enterprises with more than 1.000 employees to take account of internationally recognised CSR principles and guidelines, and take account of the ISO 26000 Guidance Standard on Social Responsibility in its own operations.”
European Commission CSR Communication 2011Defining CSR Follow up
20
UN Global Compact self-assessment?
2121Anti-corruption portal?
2222CSR in supply chain for SMEs?
23
Example Sweden: ”Sustainable business” The Government’s vision for sustainable business is: that all
business enterprises sustain a long-term view of value creation and pursue operations that support and promote sustainable business – economically, socially and environmentally.
Focus on: UN Global Compact, OECD Guidelines for MNE, UN Guiding Principles on Business and Human Rights
Focus areas: Government as owner/buyer/donor/catalyzer Tools
European Commission CSR Communication 2011 - all member states to develop National CSR plans
24
Social ResponsibilityISO 26000 Terms and Definitions, 2.18
responsibility of an organization for the impacts of its decisions and activities on society and the environment, through transparent and ethical behaviour that
⎯ contributes to sustainable development, including health and the welfare of society; - takes into account the expectations of stakeholders;
⎯ is in compliance with applicable law and consistent with international norms of behaviour; and
⎯ is integrated throughout the organization and practised in its relationships
NOTE 1 Activities include products, services and processes.NOTE 2 Relationships refer to an organization's activities within its sphere of influence.
25
Time
Social Responsibility Performance
Legal
Otherrequirements
Plan-do-check-act
Sustainability
It all starts to fit!
Different from country to country!
International norms of behaviour, stakeholder expectations, our ownrequirements, standards!
Sustainable development – current expectations from society
Social Responsibility: how the organizations contributes
Today
26
We take a break
27
B. ISO 26000 in practice
2828
One way of working…
Principles/valuesPerformance/communication/report
structure, system, procedures, policies, targets
ENGINEISO 26000
29
Social ResponsibilityISO 26000 Terms and Definitions, 2.18
responsibility of an organization for the impacts of its decisions and activities on society and the environment, through transparent and ethical behaviour that
⎯ contributes to sustainable development, including health and the welfare of society; - takes into account the expectations of stakeholders;
⎯ is in compliance with applicable law and consistent with international norms of behaviour; and
⎯ is integrated throughout the organization and practised in its relationships
NOTE 1 Activities include products, services and processes.NOTE 2 Relationships refer to an organization's activities within its sphere of influence.
30
Social ResponsibilityISO 26000 Terms and Definitions, 2.18
responsibility of an organization for the impacts of its decisions and activities on society and the environment, through transparent and ethical behaviour that
⎯ contributes to sustainable development, including health and the welfare of society; - takes into account the expectations of stakeholders;
⎯ is in compliance with applicable law and consistent with international norms of behaviour; and
⎯ is integrated throughout the organization and practised in its relationships
NOTE 1 Activities include products, services and processes.NOTE 2 Relationships refer to an organization's activities within its sphere of influence.
4. How do we know what is the
sustainable level? 1. Who are
stakeholders and how do we know
what they expect?
2. What are the
international norms?
3. Our sphere of influence?
311. Stakeholders?
ISO 26000:2010 Terms and definitions
2.20 stakeholderindividual or group that has an interest in any decision or activity of an organization
2.21 stakeholder engagementactivity undertaken to create opportunities for dialogue between an organization and one or more of its stakeholders, with the aim of providing an informed basis for the organization's decisions
322. International norms of behaviour?
ISO 26000:2010 Terms and definitions
2.11 international norms of behaviourExpectations of socially responsible organizational behaviour derived from customary international law, generally accepted principles of international law, or intergovernmental agreements that are universally or nearly universally recognized
(hint: the bibliography of ISO 26000)
333. Sphere of influence?
ISO 26000:2010 Terms and definitions
2.19 sphere of influencerange/extent of political, contractual, economic or other relationships through which an organization has the ability to affect the decisions or activities of individuals or organisations
Note: the ability to influence does not, in itself, imply a responsibility to excercise influence
34
Some say we need to develop a sustainable economy and sustainable social well-being before we can be motivated to act
for a sustainable environmental impact
Environment
Society
Economy
4. The ”sustainable level”?
35
Is there time?Ecological Footprint Scenario 1: “Business as usual”
36
Ecological Footprint Scenario 2: 95% renewable energy and everybody eats as they do in Malaysia, i.e. more vegetarian
37
Population x consumption = planet resources
Today: 7 bn x 1 = 72050?: 9 bn x 2 = 18 (7 x 250%)
7 should be 5.4 as we are already using 130 % of planet-resources…
38
Population x consumption = planet resources
Today: 7 bn x 1 = 72050?: 9 bn x 2 = 18 (7 x 250%)
7 should be 5.4 as we are already using 130 % of planet-resources…5.4 compared to 18… = 330%
2050: Use 30 % less compared to to today, and produce 330% more ?
39We will use ISO 26000 Title: Guidance on Social Responsibility Target group: To be applied by all types of organizations, not only for
companies (”C”SR) Type of standard: International Standard providing guidance, not
intended for third-party certification Not a management system but compatible with a management
system Not a substitute for legal and other requirements 100 pages, 7 chapters, 27 definitions, 7 principles,
7 core subjects with 37 issues, 7 steps to integrate= 400+ recommendations
Developed 2005-2010 through a rather complex and robust stakeholder dialogue
Read more: iso.org/sr and iso.org/wgsr
40Always investigate how tools/standards were developed!
ISO 26000: One national SR-expert from each of the six stakeholder
categories (100 countries): Industry, Government, Consumer, Labour, Non-governmental organization
(NGO), Service/Support/Research/Others
2 experts from each of the (40) Liaison organizations E.g. Consumers International, UN Global Compact, Global Reporting
Initiative, ICC, IOE, ILO, OECD, Social Accountability Int., UNIDO, WBCSD, WHO
Memorandum of Understanding with ILO, UN Global Compact, OECD, GRI
41Stakeholder balance in the ISO 26000 Working Group
0
20
40
60
80
100
120
March 0
5
Sep 05
May 06
J an 0
7
Nov 07
Aug 08
May
09
May
10
IndustrySSROGovernmentNGOConsumerLabour
42Gender Balance in the ISO 26000 Working Group
61 5863
39 4237
67 66 6562 60
33 34 35 38 40
0
10
20
30
40
50
60
70
80
MaleFemale%
43
48
6369
28 28 30
4238
27
21
30
282822
22 28
01020304050607080
March 0
5
Sep
t 05
May 06
J an 07
Nov 07
Aug 0
8
May
09
May
10
Developingcountries
Developedcountries
Regional Balance in the ISO 26000 Working Group
Twinned leaderships!
2013: 70+ adopters and 20+ on their wayHave adoptedIn progress
Not adoptedAlgeria, Argentina, Armenia, Australia, Austria, Bahrain, Bangladesh, Belgium, Bhutan, Bolivia, Bosnia and Herzegovina, Brazil, Bulgaria, Burkina Faso, Burundi, Canada, Chile, China, Colombia, Costa Rica, Cote D’Ivoire, Croatia, Cuba, Cyprus, Czech Republic, Denmark, Dominican Republic, Ecuador, Egypt, Estonia, Finland, France, Gabon, Gambia, Georgia, Germany, Ghana, Guatemala, Guinea Bissau, Honduras, Hungary, Iceland, India, Indonesia, Iran, Iraq, Ireland, Israel, Italy, Jamaica, Japan, Jordan, Kazakhstan, Kenya, Korea (Republic of), Kyrgyz Republic, Latvia, Lebanon, Lithuania, Luxembourg, Macau, Malawi, Malaysia, Malta, Mauritius, Mexico, Moldova (Republic of), Mongolia, Montenegro, Morocco, Myanmar, Namibia, Netherlands, New Zealand, Nigeria, Norway, Oman, Panama, Papua New Guinea, Peru, Poland, Portugal, Romania, Russia, Saint Lucia, Saint Vincent and the Grenadines, Saudi Arabia, Serbia, Singapore, Slovak Republic, South Africa, Spain, Surinam, Swaziland, Sweden, Switzerland, Tanzania, Thailand, Trinidad and Tobago, Tunisia, Turkey, Uganda, United Arab Emirates, United Kingdom, Uruguay, USA, Vietnam, Zimbabwe
”Adopted”: as national standard, translated and sold
2013: Adopted
46Linkage to GRI G4 international guidelines for sustainability reporting
Available at : iso.org about (Standards in action, at bottom of page) Sustainable Development
How the best practice examples of sustainability indicators ofGRI can be used to show how the recommendations of ISO 26000are applied
47ISO 26000, the structure
1. Scope2. Terms and Definitions3. Understanding SR4. Principles of SR5. Recognizing SR and engaging stakeholders6. Guidance on SR core subjects 7. Guidance on integrating SR throughout an organization
Annex: Examples of voluntary initiatives and tools for SR
48
Society and Environment
Engagement
Stakeholders
Organizationstrategy, action plan,
communication
Contributeto SD
SubjectsIssuesExpectations
Review
Improving
ISO 26000 Guidance on Social Responsibility- the overarching objective for an organization is to maximize its contribution to sustainable development
p. 69
49
ISO 26000 summary, p.ix
50
Role in sustainable development, Principles
Most important stakeholders and your sphere of influence
Relevant issues, considering legislation and impacts on sustainable development, stakeholders and their impacts on you
Prioritized issues forstrategic improvements based on your criteria
Significant issues, based on impact on sustainable development, stakeholders, societal expectations, risks from failure
Stakeh
older
inpu
tAction through training, procedures, action plan
Contribution to sustainable development
51Overarching SR Principles- to be respected at all times
1. Accountability2. Transparency3. Ethical Behaviour4. Respect for stakeholder interests5. Respect for the rule of law6. Respect for international norms of behaviour7. Respect for humans rights
+ additional subject-specific principles
52Overarching SR Principles- to be respected at all times (Clause 4)1. Accountability: an organization should be accountable for its impacts on society, the economy and the environment
2. Transparency: an organization should be transparent in its decisions and activities that impact on society and the environment
3. Ethical behaviour: an organization should behave ethically
4. Respect for stakeholder interests: an organization should respect, consider and respond to the interests of its stakeholders
5. Respect for the rule of law: an organization should accept that respect for the rule of law is mandatory
6. Respect for international norms of behaviour: an organization should respect international norms of behaviour, while adhering to the principle of respect for the rule of law
7. Respect for human rights: an organization should respect human rights and recognize both their importance and their universality
53
Distributors
Value chain
Supply chain
Sector association
MediaGovernmentCitizens NGO’s
Natural, Social and Economic Environment
ConsumersSuppliers ASub-Suppliers A
Raw material providers
Waste services
Workers
EmployeesIndustryOrganization
Partners Banks /Insurance
Shareholders
Suppliers B
Customers A
Sub-Suppliers B
Customers B
Sphere of influenceExample
547 core subjects- should be addressed by all organizations
1. Organizational governance2. Human rights3. Labour practices4. The environment5. Fair operating practices6. Consumer issues7. Community involvement and development
With 37 underlying issues, not all relevant to all organizations
Which of these core subjects and issues are relevant to us?Most significant?
55
56
57
6. Guidance on SR core subjects
6.2 Organisational governance
6.3 Human rights
6.4 Labour practices
6.5 Environment
6.6 Fair operating practices
6.7 Consumer issues
6.8 Community involvement and development
ISO 26000 – Clause 6
Each of these core subjects includes: - Overview of the subject- Its link to social responsibility- Principles and considerations- Issues
Each issue includes:- Description of the issue- Related actions and expectations
58
Example Structure for one issue: Anti-corruption 6.6 Fair operating practices (core subject 5) 6.6.1 Overview of fair operating practices 6.6.1.1 Organizations and fair operating practices 6.6.1.2 Fair operating practices and social responsibility 6.6.2 Principles and considerations 6.6.3 Fair operating practices issue 1 (of core subject 5): Anti-corruption 6.6.3.1 Description of the issue Corruption is the abuse of entrusted power for private
gain…..etcetera
6.6.3.2 Related actions and expectations
To prevent corruption an organization should: (9 recommendations) ⎯ identify the risks of corruption and implement and maintain policies and practices that
counter corruption and extortion; ⎯ ensure its leadership sets an example for anti-corruption and provides commitment,
encouragement and oversight for implementation of the anti-corruption policies; ⎯ support and train….. etcetera….
59
Role in sustainable development, Principles
Most important stakeholders and your sphere of influence
Relevant issues, considering legislation and impacts on sustainable development, stakeholders and their impacts on you
Prioritized issues forstrategic improvements based on your criteria
Significant issues, based on impact on sustainable development, stakeholders, societal expectations, risks from failure
Stakeh
older
inpu
tAction through training, procedures, action plan
Contribution to sustainable development
60
Offer Sales Delivery
Strategy(market, position, competitive advantage,
business model)
Targets and KPIs
Financing and
investmentsGovernance
Vision Mission Culture, values, principles
Exec
u-tio
n
Develop your sustainability strategy!
Who we are
How we do it
What we need
Where we are going
61After having used ISO 26000, the cotton shirt company found:
Key Stakeholders: owners, employees, suppliers, customers….
Key Sustainability principles: accountability, transparency, rule of law…
Key Core subjects: Human rights, labor practices, environment…
Most relevant and significant issues: child labor, sustainable resource use, anti-
corruption, freedom of association, health and safety…
Most proritized issues for strategic action: 100% BCI, child labor free,
A new sector initiative: Corruption Free Cotton…
Key Integration: QMS, supplier audits, training…
Key Communication: sustainability report, stakeholder engagement plan…
Top Related