Introduction
Tomorrow’s Workplace Project:• Surrey Board of Trade partnered with
SUCCESS to help business create solutions for a sustainable future
• Brings business and community together to show how working together will benefit both
• Details proven, replicable processes in “A Guide for Business Leaders”
Current Situation• Small businesses contribute significantly to
Canada’s economy and local communities, and employ 49% of the private sector labour force.
• Canada needs small business to be resilient and high performing
• Upcoming skill and labour shortages will impact all businesses
Prepare for the Future Today
Is This Guide For You?• Practical Strategies • Who is this for?
Small and Medium Enterprise
(SME) owners and managers Chambers of Commerce Boards of Trade HR and Business Managers Internal or External Consultants
360 Assessment• Step one: A ‘whole’ business approach
• Conducting a 360 assessment:Financial managementOrganizational StructureCustomers, Marketing Internal ProcessesHuman Resources
Leading Tomorrow’s Workplace
• Leadership affects all aspects of business
• Productivity, employee satisfaction, and retention result from strong leadership
• Leadership involves:– Defining the business direction– Communicating that direction to staff– Motivating, inspiring and empowering others
Leadership Attributes
• Model the way• Inspire a shared
vision• Challenge the
Process• Enable others to act• Encourage the heart
The TW Journey Modules
1. Mapping the Journey
2. Building the Culture
3. Living in Tomorrow’s
Workplace
4. Community Partners
1. Mapping the TW JourneyStrategic Planning• Formal plan for a business’s future course:
What does our business do?For whom do we do it?How do we excel?
• Considers options, potential challenges, new opportunities, knowledge gaps.
• Promotes implementation of new initiatives.
2. Building the CultureMission, Vision and Values (MVV)• Clarifying MVV sets the stage for your
business:Defining the core purpose of your businessSetting the values you want to cultivateSetting the overarching vision will inspire
• Leading MVV: Involve staff and other stakeholdersShare outcomes with all stakeholders
Exploring Mission, Vision and Values
Building the Culture
Diversity• Includes a broad range of differences such as
ethnic, age, gender, religion, education, family, physical/mental ability, language.
• Future workforce growth will met through immigration
• Need for practices and values to establish an inclusive workplace
RedFM Radio: “for the community, by the community”
3. Living in Tomorrow’s Workplace
Human Resources
• Links employees with the strategic needs and objectives of the business.
• Employees:Power your businessHold the intellectual capital of your businessRepresent the knowledge, relationships and
skills your business needs.
Living in Tomorrow’s Workplace
Human Resources (cont’d)
• Implement core HR fundamentals, and:Ensure you acknowledge the value
employees bring to your bottom lineCommunicate with employees and seek their
ideas on a regular basisProvide opportunities for them to develop;
people need to belong and feel they contribute to business success
Employees power your business
Living in Tomorrow’s Workplace
Financial Management• More than just an accounting model• Encompasses the people, technology,
policies and processes that provides information for financial decisions
• Measures an aspect of business sustainability
• Getting StartedObtain industry standards and ratiosConduct a financial review
Living in Tomorrow’s Workplace
Operations• Internal processes, systems and controls
used to manage day-to-day activities.• Enhancing work and information flow to
improve delivery of products/services to customers.
• Effective operations improves business performance.
Lean Operations Improve Business Performance
Living in Tomorrow’s Workplace
Customers, Marketing, and SalesCustomers drive your businessMarketing initiatives attract customersSales measures customer satisfaction
• Develop a Marketing Plan
• Make customer experience an unrelenting focus
• Skilled sales people
4. Tomorrow’s Workplace Partners
Community• The health of a community influences
business.• Customers expect businesses to be sensitive
to local needs and issues• Employment Service Providers offer free
services that benefit your business• Identify and partner with community
stakeholders
PICS: Progressive Intercultural Community Services Society
TW Key Findings
Fundamental elements of business must be in place to enable growth
There is a strong business case for diversity - it is the future.
Clarity of Mission, Vision and Values provides direction and aligns all staff
Review all 11 key findings in the Guide.
Your Business Journey
Where do I begin?
• Review our process, pages 8-12Source internal or external expertiseConduct a 360 assessment (Appendix I)Review findings and select prioritiesConduct Mission, Vision, Values sessionsSet an action plan for priority items Involve staff in the process
AcknowledgementsThe Tomorrow’s Workplace Project would like to
thank our generous funding partners:The Employment and Labour Market Services Division
The BC Ministry of Housing and Social Development
The Government of British Columbia
Western Economic Diversification Canada / Diversification de l’economic de l’Quest Canada
Coast Capital Savings Credit Union
Prepare your Business for Tomorrow’s Workplace
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