8/3/2019 Interpersonal Skill Presentation
1/27
4/27/12
Group no. 6
Ankit Thakur53
Vipin Yadav60
Abhishek Rupawate
41 Amit Patel
Sneha More
8/3/2019 Interpersonal Skill Presentation
2/27
4/27/12
Interpersona S s
Topic to coverConversation,
Communication,
Feedback,
Feed forward,
7 Cs, Transactional analysis
8/3/2019 Interpersonal Skill Presentation
3/27
Click to edit Master subtitle style
4/27/12
8/3/2019 Interpersonal Skill Presentation
4/27
4/27/12
Meaning
Interpersonal skills are also called as softskills the skills that individual gatherinformation, develop working relationshipfoster intergroup harmony & build trust
8/3/2019 Interpersonal Skill Presentation
5/27
4/27/12
Conversation v/sCommunication
Communication is telling &
Conversation is sharing.
Communication distributeinformation & conversation createunderstanding
8/3/2019 Interpersonal Skill Presentation
6/27
4/27/12
Conversation
Meaning: conversation is rule that allowpeople to be around with harmony withoutstepping on each other
8/3/2019 Interpersonal Skill Presentation
7/27
4/27/12
Why conversation
To create network
People work as team
To grow faster
8/3/2019 Interpersonal Skill Presentation
8/27
4/27/12
Failure and success
Reasons
Relationship
Behavior
8/3/2019 Interpersonal Skill Presentation
9/27
4/27/12
Communication
Meaning :
communication is process throughwhich an information ,idea, opinion is
transfer to more number of people
8/3/2019 Interpersonal Skill Presentation
10/27
Click to edit Master subtitle style
4/27/12
Communication Skills
Objectives of communication To Inform
To Educate
To Persuade
To Motivate
To EntertainCommunication is goal oriented and
helps to get across andaccom lish results.
8/3/2019 Interpersonal Skill Presentation
11/27
4/27/12
The communicationprocess
Encod
ingProce
ss
Decoding
Proce
ss
Encod
ing
Decod
ing
MessageandChannel
Feed
back
Perce
ivedMessage
Inten
dedMessage
=
8/3/2019 Interpersonal Skill Presentation
12/27
4/27/12
Feedback
Definition of Feedback:-Organization & business is ongoing ,open two way communication between
two or more parties .Typically, feedback igiven in annual performance reviews, buthe best feedback is timely , honest, andprovides useful comment and suggestionthat contributes to the positive outcome.
8/3/2019 Interpersonal Skill Presentation
13/27
4/27/12
GIVING FEEDBACK
Focus on behavior, not personality
Focus on descriptions, not judgments
Focus on specific situations, not onabstract judgments
Focus on "here and now" not "then andthere"
W t t
8/3/2019 Interpersonal Skill Presentation
14/27
4/27/12
W at are t echaracteristic of good
constructive feedback ?Good constructive feedback is:Giving with the goal of
improvement
Timely
Honest , respectful ,clear
Issue specificObjective
Supportive and motivating
8/3/2019 Interpersonal Skill Presentation
15/27
4/27/12
What is destructivefeedback?Destructive feedback is:
Unhelpful
AccusatoryPersonal
Judgmental
Subjective
8/3/2019 Interpersonal Skill Presentation
16/27
4/27/12
Feed forward
Feedback after message is sent.
Feed forward before main messageis sent.
Why feed forward?
When message might offend receiver or
reflect badly on you, e.g. "I don't meanto be difficult but "
When you want to prepare receiver foryour message.
8/3/2019 Interpersonal Skill Presentation
17/27
4/27/12
Feedforward
Feedforward refers to giving a pre-feedback to a person or an organizationfrom which you are expecting a feedback.
Provides direction for future performance.
Enforce positive energy.
It is re- faster than feedback.
8/3/2019 Interpersonal Skill Presentation
18/27
4/27/12
Types of communication
Types Of Communication BasedOn Communication Channels:
Verbal Communication
1) oral
2) written
8/3/2019 Interpersonal Skill Presentation
19/27
4/27/12
Types Of Communication Based OnStyle And Purpose:
Formal Communication
Informal Communication
8/3/2019 Interpersonal Skill Presentation
20/27
4/27/12
Barriers To EffectiveCommunication
Physical Barriers
Language BarriersEmotions
Lack Of Subject Knowledge
Stress
So ut ons To Overcome
8/3/2019 Interpersonal Skill Presentation
21/27
4/27/12
So ut ons To OvercomeThe
Barriers Of EffectiveCommunicationUse Of Simple Language
Reduction and Elimination noiseLevels
Simple Organizational Structure
Avoid Information OverloadProper Media Selection
Flexibility in Meeting The Targets.
8/3/2019 Interpersonal Skill Presentation
22/27
4/27/12
PRINCIPLES OF COMMUNICATION
Know your audience.
Know your purpose.Know your topic.Anticipate objections.Achieve credibility with your audience.
Follow through on what you say.Communicate a little at a time.Present information in several ways.Develop a practical, useful way to get
feedback.
8/3/2019 Interpersonal Skill Presentation
23/27
4/27/12
8/3/2019 Interpersonal Skill Presentation
24/27
4/27/12
7 Cs OF BUSINESSWRITINGCOMPLETENESS
CONCISENESS
CANDIDCLARITY
CONCRETENESS
COURTESY
CORRECTNESS
8/3/2019 Interpersonal Skill Presentation
25/27
4/27/12
Transactional analysis
Meaning: Transactional analysis,commonly known as TA to its
adherents, is an integrative approachto the theory ofpsychology andpsychotherapy.
Modern usage
Transactional Analysis first
http://en.wikipedia.org/wiki/Psychologyhttp://en.wikipedia.org/wiki/Psychotherapyhttp://en.wikipedia.org/wiki/Psychotherapyhttp://en.wikipedia.org/wiki/Psychology8/3/2019 Interpersonal Skill Presentation
26/27
4/27/12
Transactional Analysis firstorder structural model
8/3/2019 Interpersonal Skill Presentation
27/27
4/27/12
Conclusion
Interpersonal skill are highlyessential to be incorporated ineach every individual of our
society so that to makes life easysuccessful and transformationinto good
Into good human being .
Top Related