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© 2014 InterWorks, LLC

Blending Online Activity with

“Brick & Mortar” Activity

Creating Personalized

Customer Experiences

Customer Analytics

Operational

Efficiency/Process/Throughput

Competitive Pressures

© 2014 InterWorks, LLC

Shift toward Community-Centric,

Holistic Health

Patient & Family Experience

Patient Satisfaction

Patient Flow/Throughput

Reimbursement

Readmissions & HAI’s

Quality of Care & HIPAA fines

Competitive Pressures