intended for KM Service Engineers
Issued by BT-CSO Revised and adapted by BEU-SSD Ver 1.01
1
2008/05/28
Ver.1.01
KONICA MINOLTA Europe
SSD Division
bizhub C203/C253/C353/C451/C550/C650
LK-101 LK-102
License Operation Guide
intended for KM Service Engineers
Issued by BT-CSO Revised and adapted by BEU-SSD Ver 1.01
2
Contents About this guidebook .......................................................................................4
Outlines of Functions.......................................................................................4
Enter / Display confirmation procedure for license management ..................7
About upgrade of firmware..............................................................................8
Upgrade instruction and “how to” use functions added from i-Option ...........8
Activation.........................................................................................................9
• Overview of Activation Operation......................................................................... 9
• Necessary Hardware .............................................................................................. 9
• Necessary Information ........................................................................................ 10
• Relation of Hardware, Requirement/ Condition, and Information ................... 10
• Flow chart for “Activation” ................................................................................. 11
• Activation using [License Install Utility] ............................................................ 12
• Activation Procedure ........................................................................................... 13
Deactivation ...................................................................................................29
• Overview of Deactivation operation ................................................................... 29
• Necessary Hardware ............................................................................................ 29
• Necessary Information ........................................................................................ 30
• Relation of Hardware, Requirement/ Condition, and Information ................... 30
• Flow chart for Deactivation ................................................................................. 31
• Deactivation Procedure ....................................................................................... 33
Repair.............................................................................................................41
• Overview of “Repair” operation.......................................................................... 41
• Necessary Hardware ............................................................................................ 42
• Necessary Information ........................................................................................ 42
• Relation of Hardware, Requirement/ Condition, and Information ................... 42
intended for KM Service Engineers
Issued by BT-CSO Revised and adapted by BEU-SSD Ver 1.01
3
• Flow chart for Repair ........................................................................................... 43
Initialization ..................................................................................................50
• Overview of Initialization operation.................................................................... 50
• Necessary Hardware ............................................................................................ 50
• Necessary Information ........................................................................................ 50
• Relation of Hardware, Requirement/Condition, and information .................... 51
• Flow chart for Initialization.................................................................................. 52
Operation procedure when executing particular operation ..........................61
intended for KM Service Engineers
Issued by BT-CSO Revised and adapted by BEU-SSD Ver 1.01
4
About this guidebook From Mosel / Thames onwards i-Option firmware and a new license activation system is newly
adopted. Some additional functions will be available after the license activation. This
guidebook explains outline and operation procedure of “License Management”.
i-Option firmware is also including some additional functions that can be used without
the activation. For the explanation of those new functions please refer to the PRI of the
firmware.
Outlines of Functions New “License Activation Base Functions” are included in Mosel / Thames i-Option
firmware. Activation base functions have several types of functions. (Please refer to the
functions listed below.) Those functions are included in the firmware. If you purchase
the license and activate the ““License Activation Base Functions”, the functions will be
available. Also some function enhancements are included in the firmware. About those
functions, please refer to the PRI distributed with the firmware or the following chapter.
“License Activation Base Functions”.
In this guidebook, the functions like “LK-101, LK-102” (You need to purchase the
license when using these functions.) are called ““License Activation Base Functions”.
LK-101
Web browser function, Image panel, and it is possible to register the picture
(thumbnail) in the address book on the image panel.
LK-102
Enhancement of PDF encryption (response to public key and AES, function that
can write title / creator when sending PDF file, etc.)
License Operations When you start, stop or repair using the “License Activation Base Functions”., those
operations “Activation”, “Deactivation”, “Repair” or “Initialization”, have to be performed.
There are 4 types of License Operations.
License Operations
Activation This is the operation to enable ““License Activation Base Functions” and
make the functions operational.
It is possible to execute this operation in Administrator Mode or Service
Mode.
intended for KM Service Engineers
Issued by BT-CSO Revised and adapted by BEU-SSD Ver 1.01
5
Deactivation The operation to invalidate the activated ““License Activation Base Functions”.
It is possible to execute this operation in Service Mode.
Repair It is necessary to execute this operation when the error of license
management state is displayed on the control panel. If it occurs, the “License
Activation Base Functions” are temporarily disabled. To recover the condition,
“Repair” operation has to be performed.
It is possible to execute this operation in Service Mode.
Initialization Execute this operation when the error state is not resolved after performing
“Repair”. Basically, execute “Initialization” only when the error of license
management state occurs after performing “Repair”.
When performing the operation, please confirm that the error of license
management state occurs under what conditions (executed operations, parts
replacement, setting change and so on).
It is possible to execute this operation in Service Mode.
Necessary information to perform License operation You need to get necessary information for each operation and send it to MFP and LMS to
execute the license operations. Following chart shows information for each operation.
Activation Deactivation Repair Initialization To LMS From LMS
Serial Number X X X X X Token Number X X X(*1) X(*2) X Request Code X X X X License Code X X(*1) X(*2) X
Deactivation code X X Deactivation Complete Code X X
Repair Request Code X X Repair Code X X
Initialization Code X X(*3)
*1 If you exchange NVRAM when performing “Repair”, you need this information.
*2 Required when re-activate the functions after the initialization.
*3 Necessary to contact the support to acquire the code.
intended for KM Service Engineers
Issued by BT-CSO Revised and adapted by BEU-SSD Ver 1.01
6
Explanation of those “numbers” used on those operations / codes are as follows.
Serial Number
Serial Number for MFP body.
Token Number
Token Number is printed on the Token Kit, or will be informed when purchasing the
license. You need this number to enable “License Activation Base Functions”.
Request Code
The ID Number created by the MFP. Serial Number information is also included in
the Request Code.
License Management Server (LMS)
The server performs license management. When you activate / deactivate or
make other operations for “License Activation Base functions”, you need to access
the “License Management Server (LMS)” from within “infohub“ website.
License Code
Use this code with the MFP when you activate “License Activation Base
Functions”. The “License Management Server (LMS)” issues this code.
Deactivation Code
This code is issued from LMS. This code is prepared on LMS when the necessary
information is entered in LMS. After receiving the code, you need to enter it in MFP
through the control panel to perform the deactivation.
Deactivation Complete Code
The information indicates to let LMS know the deactivation operation has been
complete properly. MFP issues this code.
Repair Request Code (Repair Demand Code)
If an error of license management state may be detected, and it is displayed on the
control panel. At this time, you need to issue “Repair Request” to LMS. The
information issued to request is the “Repair Code”.
Repair Code
When you enter the Repair Request Code to LMS, information to solve the error of
license management state is issued from LMS. This information is the “Repair
Code”.
intended for KM Service Engineers
Issued by BT-CSO Revised and adapted by BEU-SSD Ver 1.01
7
Initialization Code
In the event that the error of license management state is not resolved, the license
has to be reset to the initial condition forcibly. The information used to do it is the
initialization code and issued from LMS. Needs to be requested to BEU. Contact
your local service organization first. After that, it is necessary to activate the
license again, to use the functions.
Enter / Display confirmation procedure for license management Details about the procedure are described below. You need to execute the license operation
on the LMS (infohub) / PC (Web browser) / MFP panel.
(Image)
It is possible to Enter / display information in the following ways.
Use the printout from MFP.
Display the information on the panel or enter the information from panel.
Display the information on the PC. Enter the information from (PageScope Web
Connection) or Web browser screen.
* Actual screen may be different from the operation procedure screen in this guidebook.
LMS
MFP PC
intended for KM Service Engineers
Issued by BT-CSO Revised and adapted by BEU-SSD Ver 1.01
8
Requirements for using “License Activation Base Functions” Please prepare the following details prior “Activation”.
Firmware for i-Option
Additional Memory: included in Upgrade Kit (UK-201).
Token Certificate: included in License Kit (LK-101/102).
About upgrade of firmware You need to upgrade to firmware for i-Option to use functions of i-Option.
C650: DLBT0800064* - EFIGS languages
C550: DLBT0800065* - EFIGS languages
C451: DLBT0800066* - EFIGS languages
C353/C253/C203: DLBT0800114* - EFIGS languages
Mosel series FE3 (88) or higher / Thames series FE2 (88) or higher. For localized versions
please refer to infohub downloads.
For more details about the new Firmware scheme please refer to: TNEU0800005EN*
About firmware version for i-Option and upgrade procedure, please refer to
“Upgrade Procedure to i-Option” in PRI of above CSES numbers.
Without upgrade of firmware for i-Option, operation screen for activation is not
displayed on operation panel even if you purchase Token Certificate. Therefore,
you cannot use “License Activation Base Functions”!.
After upgrade is completed, please refer to “Activation Procedure” and perform
Activation of “License Activation Base Functions”.
Upgrade instruction and “how to” use functions added from i-Option
Please refer to “Cautions” in the PRI of above CSES numbers.
intended for KM Service Engineers
Issued by BT-CSO Revised and adapted by BEU-SSD Ver 1.01
9
Activation You need to perform “Activation” to use “License Activation Base Functions”. The following
is the explanation about the “Activation”.
Overview of Activation Operation Find Token Number on Token Certificate, and get Serial Number and Request
Code from MFP. From PC, access to LMS using Web browser, and Enter Token
Number, Serial Number and Request Code to LMS. License Code is output from
LMS. If you enter the code to MFP, Activation will be completed.
Who performs this operation
MFP Administrator
Necessary Hardware MFP
Upgrade Kit (UK-201 additional memory etc.)
License Kit (LK-101/LK-102, Token Certificate)
PC
License Management Server (LMS) (BEU and BT are managing this server.)
MFP
Token Certificate
[Serial Number]
[Request Code]
[Token Number]
[License Code]
Activation
Enter
Output
Enter
LMS
intended for KM Service Engineers
Issued by BT-CSO Revised and adapted by BEU-SSD Ver 1.01
10
Necessary Information Serial Number (13 digits)
Request Code (30 digits)
Token Number (20 digits)
License Code (30 digits)
Relation of Hardware, Requirement/ Condition, and Information
Necessary Hardware Requirement/ Condition Information
MFP
FW for i-Option is installed to
the MFP.
Additional memory (UK-201)
is installed.
[Serial Number]
[Request Code]
License Kit
(LK-101 / LK-102)
Token Certificate
[Token Number]
Upgrade Kit
(UK-201)
Additional memory,
Pen etc.
None
PC
Web browser
Internet Access environment
None
License Management Server
(LMS)
BT / BEU are managing this
Server.
[License Code]
intended for KM Service Engineers
Issued by BT-CSO Revised and adapted by BEU-SSD Ver 1.01
11
Flow chart for “Activation” There are 3 steps to perform “Activation”.
1. Gather Information from MFP / Kit
2. Access to LMS
3. MFP Activation
The following is the flow chart for the Activation.
4.
Light blue
Yellow
Pink
Access to LMS using Web browser.
Get the [License Code] from LMS.
Confirm that access to LMS using Web browser is possible.
Prepare PC
Prepare the MFP (FW for i-Option)
(additional memory)
Get the [Serial Number] [Request Code] from MFP
Prepare License Kit.
Enter the following information to LMS. [Serial Number] [Request Code] [Token Number]
Enter [License Code] to MFP and activate the function (Activation).
Complete Activation
Find the [Token Number] on Token Certificate.
intended for KM Service Engineers
Issued by BT-CSO Revised and adapted by BEU-SSD Ver 1.01
12
Activation using [License Install Utility] It is possible to issue the license code from LMS, and activate the MFP function using
“License Install Utility”. Please refer to the “Users Guide” of “License Install Utility” for the
detailed procedure.
Caution:
When you issue the License Code and activate the MFP function, you need to use the
same PC that installed “License Install Utility”.
intended for KM Service Engineers
Issued by BT-CSO Revised and adapted by BEU-SSD Ver 1.01
13
Activation Procedure The following is the step by step procedure to activate “License Activation Base Functions”.
1. Gather information from MFP / Kit
1-1. Find [Token Number] from License Kit.
1-2. Get [Request Code] and [Serial Number] from MFP.
2. Access to LMS
2-1. Access to LMS and get [License Code].
3. MFP Activation
3-1. Enter [Function needs Activation] and [License Code] and activate the function.
When use each code, please pay attention “U” and “V”, “0 (number)” and “O (alphabet)”.
“0 (Number)” is not used in [Request Code] and [License Code].
Necessary information (operation) and acquisition procedure in the above steps.
Information (operation) Acquisition Procedure Note
Token Number Token Certificate (License Kit) 20 digits alphanumeric
Request Code a) MFP panel
- Administrator Mode
- Service Mode
b) PSWC (Administrator Mode)
30 digits alphanumeric
Serial Number Get serial number taking Request
Code.
Serial Number Label
13 digits alphanumeric
EG.) A00H020012345
License Code LMS (Web browser) 30 digits alphanumeric
Activation
(Enter License Code)
a) MFP panel
- Administrator Mode
- Service Mode
b) PSWC (Administrator Mode)
intended for KM Service Engineers
Issued by BT-CSO Revised and adapted by BEU-SSD Ver 1.01
14
1. Gather information from MFP/ Kit
1-1. Find [Token Number] from License Kit.
1-2. Get [Request Code] and [Serial Number] from MFP.
2. Access to LMS
3. MFP Activation
a) Purchase License Kit and get Token
Certificate. • License Kit
(LK-101 / LK-102)
• Token Certificate
b) Token Number is described in Token
certificate.
20 digits alphanumeric
EG.)1234-5678-90ab-1234-5678
intended for KM Service Engineers
Issued by BT-CSO Revised and adapted by BEU-SSD Ver 1.01
15
1. Gather information from MFP/ Kit
1-1. Find [Token Number] from License Kit.
1-2. Get [Request Code] and [Serial Number] from MFP.
Acquisition procedure: MFP panel •MFP panel •PSWC
2. Access to LMS
3. MFP Activation
• Get [Request Code] and [Serial Number] from MFP panel .
a) Login to Administrator Mode and press
[Forward].
b) Select [License Settings].
c) Select [Get Request Code].
intended for KM Service Engineers
Issued by BT-CSO Revised and adapted by BEU-SSD Ver 1.01
16
d) Select [Yes] and press [OK].
e) Press [Print List] and print displayed
[Request Code] and [Serial Number].
Or write down [Request Code] and [Serial
Number].
*Please pay attention “U” and “V”, “0
(number)” and “O (alphabet)”. “0 (Number)” is
not used in [Request Code]. e’) When selecting [Print List], please press
[Start] or Start button after selecting the paper
tray.
When printing it, [Request Code] and [Serial Number] will be printed as sample below.
f) Exit from Administrator Mode and go on to
the next step [2. Access to LMS / infohub].
intended for KM Service Engineers
Issued by BT-CSO Revised and adapted by BEU-SSD Ver 1.01
17
1. Gather information from MFP/ Kit
1-1. Find [Token Number] from License Kit.
1-2. Get [Request Code] and [Serial Number] from MFP.
Acquisition procedure: MFP panel •MFP panel •PSWC
2. Access to LMS
3. MFP Activation
• Get [Request Code] and [Serial Number] from MFP .
a) Enter in Service Mode, and then press
“Stop”,”9”. The “Billing Setting” screen will
appear.
Select [License Management].
b) Select [Request Code].
c) Print displayed [Request Code] and [Serial
Number], or write them down.
Press Start button to print the information.
*Please pay attention “U” and “V”, “0
(number)” and “O (alphabet)”. “0 (Number)” is
not used in [Request Code].
d) Exit from Service Mode and go on to the
next step [2. Access to LMS / infohub].
intended for KM Service Engineers
Issued by BT-CSO Revised and adapted by BEU-SSD Ver 1.01
18
1. Gather information from MFP/ Kit
1-1. Find [Token Number] from License Kit.
1-2. Get [Request Code] and [Serial Number] from MFP.
Acquisition procedure: MFP panel •MFP panel •PSWC
2. Access to LMS
3. MFP Activation
• Get [Request Code] and [Serial Number] from PSWC.
a) Login to PSWC in the Administrator mode.
b) Select [Maintenance] > [License Settings]
> [Get Request Code] and click [OK].
c) Write down displayed [Request Code] and
[Serial Number], or print this page.
*Please pay attention “U” and “V”, “0
(number)” and “O (alphabet)”. “0 (Number)” is
not used in [Request Code].
(If you access LMS using the same PC that
access to PSWC, you can enter Request
Code using Copy-and-Paste.)
d) Go on to the next step [2. Access to LMS].
intended for KM Service Engineers
Issued by BT-CSO Revised and adapted by BEU-SSD Ver 1.01
19
1. Gather information from MFP/ Kit
2. Access to LMS
2-1. Access to LMS / infohub and get [License Code].
3. MFP Activation
a) Access “infohub” from any PC connected to the internet using the URL below.
http://infohub.konicaminolta.eu
*During the procedure with LMS, when you need to return the previous screen, press the back
icon on the web browser.
b) Click [Connect to License Server].
c) Click [Generate License Code].
d) Enter Serial Number of MFP to [MFP Serial
Number] and click [Next].
intended for KM Service Engineers
Issued by BT-CSO Revised and adapted by BEU-SSD Ver 1.01
20
e) Enter [Request Code] and click [Next].
* Please pay attention “U” and “V”, “0
(number)” and “O (alphabet)”.
“0 (Number)” is not used in [Request Code].
f) Enter [Token Number], select the License
Kit (Product Description) that needs
activation, and click [Add].
g) Click [OK].
h) Check [Token Number] and [Product
Description] and click [Next].
If you find a mistake, click [DEL] button and
start from the operation “g)” again.
intended for KM Service Engineers
Issued by BT-CSO Revised and adapted by BEU-SSD Ver 1.01
21
i) Click [Generate License Code].
j) Write down displayed [License Code], or
print out this page.
* Please pay attention “U” and “V”, “0
(number)” and “O (alphabet)”.
“0 (Number)” is not used in [License Code].
(If you access MFP from PSWC using the
same PC that access to LMS, you can enter
License Code to MFP using
Copy-and-Paste.)
k) Close the window and go on to the next
step [3. MFP Activation].
intended for KM Service Engineers
Issued by BT-CSO Revised and adapted by BEU-SSD Ver 1.01
22
1. Gather information from MFP/ Kit
2. Access to LMS
3. MFP Activation
3-1. Enter [Function needs Activation], [License Code] and activate the function.
Activation procedure: •MFP panel •MFP panel •PSWC
• Perform Activation from MFP panel
a) Enter Administrator Mode and press
[Forward].
b) Select [License Settings].
c) Select [Install License].
intended for KM Service Engineers
Issued by BT-CSO Revised and adapted by BEU-SSD Ver 1.01
23
d) Select [Select Function].
e) Select the License Kit that needs activation.
f) Select [Enable: Yes] and press [OK].
g) Select [License Code].
intended for KM Service Engineers
Issued by BT-CSO Revised and adapted by BEU-SSD Ver 1.01
24
h) Enter [License Code] and press [OK].
*Please pay attention “U” and “V”, “0 (number)”
and “O (alphabet)”. “0 (Number)” is not used in
[License Code].
i) After confirming [Select Function] and
[License Code], press [Install].
j) Select [Yes] and press [OK].
k) When this screen is displayed, reboot the
MFP.
intended for KM Service Engineers
Issued by BT-CSO Revised and adapted by BEU-SSD Ver 1.01
25
l) After rebooting MFP, check the function was
activated.
Administrator Settings> License Settings> List
of enabled Functions
Confirm that activated function is displayed in
the [Enabled] field.
The activation operation completed.
1. Gather information from MFP/ Kit
2. Access to LMS
3. MFP Activation
3-1. Enter [Function needs Activation], [License Code] and activate the function.
Activation procedure: •MFP panel •MFP panel •PSWC
• Perform Activation from MFP panel .
a) Enter in Service Mode, and then press
“Stop”,”9”. The “Billing Setting” screen will
appear.
Select [License Management].
b) Select the License Kit that needs activation.
intended for KM Service Engineers
Issued by BT-CSO Revised and adapted by BEU-SSD Ver 1.01
26
c) Select [License Code].
d) Enter License Code and press [END].
*Please pay attention “U” and “V”, “0 (number)”
and “O (alphabet)”. “0 (Number)” is not used in
[License Code].
e) After checking the selected Kit and [License
Code], press [Apply].
f) When this message is displayed, reboot the
MFP.
intended for KM Service Engineers
Issued by BT-CSO Revised and adapted by BEU-SSD Ver 1.01
27
g) After rebooting MFP, check the function was
activated.
Service Mode> Billing Setting> License
Management> List
Confirm that activated function is displayed in
the “Enable” field.
The Activation operation completed. 1. Gather information from MFP/ Kit
2. Access to LMS
3. MFP Activation
3-1. Enter [Function needs Activation], [License Code] and activate the function.
Activation procedure: •MFP panel •MFP panel •PSWC
• Perform Activation from PSWC.
a) Login to PSWC in the Administrator mode.
b) Select [Maintenance]> [License Settings]>
[Install License].
intended for KM Service Engineers
Issued by BT-CSO Revised and adapted by BEU-SSD Ver 1.01
28
c) Select the License Kit that needs Activation
(Change the pull-down menu to “Not
Registered” except selected Kit.), Enter
License Code and press [OK].
*Please pay attention “U” and “V”, “0 (number)”
and “O (alphabet)”. “0 (Number)” is not used in
[License Code].
d) When this screen is displayed, reboot the
MFP.
e) After rebooting MFP, check the function was
activated.
PSWC Administrator Mode> [Maintenance]>
[License Settings]> [Install License]
Activated function is grayed out and
“Registered” is displayed.
The Activation operation completed.
intended for KM Service Engineers
Issued by BT-CSO Revised and adapted by BEU-SSD Ver 1.01
29
Deactivation This is the operation to deactivate the activated functions. Deactivated function will be
unavailable and not displayed on the panel. The following is the explanation about the
“Deactivation”.
Overview of Deactivation operation Register Serial Number of MFP and purchased Token Number from PC to LMS
using Web browser. LMS issues “Deactivation Code” to deactivate functions.
Register the “Deactivation Code” to MFP, and you can perform deactivation of
functions. After registration, “Deactivation Complete Code” is displayed on the
MFP. Please be sure to register the code to LMS using Web browser.
Who to perform the operation
Service engineer (Sales person)
Necessary Hardware MFP
License Kit (LK-101 / LK-102 Token Certificate)
PC
License Management Server (LMS) (BEU / BT are managing this server.)
MFP
Token Certificate
[Serial Number]
[Token Number]
[Deactivation Code]
Enter
Output
Ente
LMS
[Deactivation Completion Code]
Ente
Deactivation
intended for KM Service Engineers
Issued by BT-CSO Revised and adapted by BEU-SSD Ver 1.01
30
Necessary Information Serial Number (13 digits)
Token Number (20 digits)
Deactivation Code (35 digits)
Deactivation Complete Code (35 digits)
Relation of Hardware, Requirement/ Condition, and Information
Necessary Hardware Requirement/ Condition Information
MFP
FW for i-Option is installed to
the MFP.
“License Activation Base
Functions” are activated.
[Serial Number]
[Deactivation Complete Code]
License Kit
(LK-101 / LK-102)
Token Certificate
[Token Number]
- types of licenses
PC
Web browser
Internet Access environment
Note
License Management
Server (LMS)
BEU / BT are managing this
server.
[Deactivation Code]
intended for KM Service Engineers
Issued by BT-CSO Revised and adapted by BEU-SSD Ver 1.01
31
Flow chart for Deactivation There are 3 steps to perform “Deactivation”.
1. Gather Information from MFP / Kit
2. Register deactivation code to MFP
3. Register deactivation information to LMS
The following is the flow chart for the deactivation.
Light blue
Yellow
Pink
Confirm that access to internet using Web browser is possible.
Prepare PC
Find [Serial Number] from MFP.
Prepare License Kit
Enter the following information to LMS. [Serial Number] [Token Number]
Find [Token Number] on Token Certificate
Access to LMS using Web browser.
Get [Deactivation Code] from LMS.
Next Page
Prepare MFP
intended for KM Service Engineers
Issued by BT-CSO Revised and adapted by BEU-SSD Ver 1.01
32
Complete Deactivation
Enter [Deactivation Code] to MFP and deactivate functions. Get [Deactivation Completion Code] from MFP.
Access to LMS from Web browser. After entering [Serial Number], register [Deactivation Complete Code] to LMS.
continued from previous page
intended for KM Service Engineers
Issued by BT-CSO Revised and adapted by BEU-SSD Ver 1.01
33
Deactivation Procedure The following is a “step-by-step” procedure to deactivate “License Activate Base Functions”.
1. Gather information from MFP/ Kit
1-1. Find [Token Number] from License Kit.
1-2. Find [Serial Number] from MFP.
2. Get Deactivation code
2-1. Access to LMS and get [Deactivation Code]
3. MFP Deactivation
3-1. Enter [Deactivation Code] to MFP and deactivate functions.
3-2. Enter [Deactivation Complete Code] to LMS.
When use each code, please pay attention “U” and “V”, “0 (number)” and “O (alphabet)”.
“0 (Number)” is not used in [Deactivation Code] and [Deactivation Complete Code].
Helpful information (operation) and acquisition procedure in the above steps.
Information (operation) Acquisition Procedure Note
Token Number Token Certificate (License Kit) 20 digits alphanumeric
Check License Kit that needs
Deactivation.
Serial Number Serial Number Label 13 digits alphanumeric
Enter to LMS
Deactivation Code LMS (Web browser) 35 digits alphanumeric
Enter to MFP panel
Deactivation Enter to MFP panel
(Service Mode)
Deactivation Complete
Code
MFP panel (Service Mode) 35 digits alphanumeric
Enter to LMS
intended for KM Service Engineers
Issued by BT-CSO Revised and adapted by BEU-SSD Ver 1.01
34
1. Gather information from MFP/ Kit
1-1. Find [Token Number] from License Kit.
1-2. Find [Serial Number] from MFP.
2. Get Deactivation Code
3. MFP Deactivation
a) Confirm Token Number that is described in
Token Certificate.
• License Kit
• LK-101 / LK-102
• Token Certificate
20 digits alphanumeric
EG.)1234-5678-90ab-1234-5678
1. Gather information from MFP/ Kit
1-1. Find [Token Number] from License Kit.
1-2. Find [Serial Number] from MFP.
2. Get Deactivation Code
3. MFP Deactivation
a) Confirm the Serial Number Label of MFP
and find Serial Number.
13 digits alphanumeric
EG.)A00H020012345
intended for KM Service Engineers
Issued by BT-CSO Revised and adapted by BEU-SSD Ver 1.01
35
1. Gather information from MFP/ Kit
2. Get Deactivation Code
2-1. Access to LMS and get [Deactivation Code].
3. MFP Deactivation
a) Access “infohub” from any PC connected to the internet using the URL below.
http://infohub.konicaminolta.eu
*During the procedure with LMS, when you need to return the previous screen, press the back
icon on the web browser.
b) Click [Connect to License Server].
c) Click [Deactivate License Code].
d) Enter [Serial Number] and click [Retrieve].
intended for KM Service Engineers
Issued by BT-CSO Revised and adapted by BEU-SSD Ver 1.01
36
e) Activated function list of MFP (Serial
Number was Enter in the above step) is
displayed. Check the check box for License Kit
that needs Deactivation, and click
[Registration].
*Confirm that Token Number of function that
needs Deactivation is identical with Token
Number from [1. Gather information from
MFP/Kit] step.
f) Click [OK].
g) Write down displayed [Deactivation Code],
or print out this page.
*Please pay attention “U” and “V”, “0 (number)”
and “O (alphabet)”. “0 (Number)” is not used in
[Deactivation Code].
h) Close the window and go on to the next step
[3. MFP Deactivation].
intended for KM Service Engineers
Issued by BT-CSO Revised and adapted by BEU-SSD Ver 1.01
37
1. Gather information from MFP/ Kit
2. Get Deactivation Code
3. MFP Deactivation
3-1. Enter [Deactivation Code] to MFP and deactivate functions.
Enter from: • MFP panel
3-2. Enter [Deactivation Complete Code] to LMS.
a) Enter in Service Mode, and then press
“Stop”,”9”. The “Billing Setting” screen will
appear.
Select [License Management].
b) Select [Deactivation].
c) Press [Deactivation Code].
d) Enter Deactivation Code and press [END].
* Please pay attention “U” and “V”, “0
(number)” and “O (alphabet)”.
“0 (Number)” is not used in [Deactivation
Code].
intended for KM Service Engineers
Issued by BT-CSO Revised and adapted by BEU-SSD Ver 1.01
38
e) Select the License Kit that needs to be
deactivated.
f) Press [Apply] after checking the selected Kit
and “Deactivation Code” you entered.
g) Print out displayed [Deactivation Complete
Code] or write it down, and reboot MFP.
If you set A4 (SEF) to paper tray, you can
press Start button and print the code out.
You can check [Deactivation Complete Code]
from the following procedure “h)”.
h) After rebooting MFP, check the function was
deactivated.
Service Mode> Billing Setting> License
Management> List
Confirm that deactivated function is displayed
in the [Not Registered] field.
Deactivation procedure in MFP completed. i) Exit from Service Mode and go on to the
next step [3-2. Enter [Deactivation Complete
Code] to LMS].
intended for KM Service Engineers
Issued by BT-CSO Revised and adapted by BEU-SSD Ver 1.01
39
1. Gather information from MFP/ Kit
2. Get Deactivation Code
3. MFP Deactivation
3-1. Enter [Deactivation Code] to MFP and deactivate functions.
3-2. Enter [Deactivation Complete Code] to LMS.
a) Access “infohub” from any PC connected to the internet using the URL below.
http://infohub.konicaminolta.eu
*During the procedure with LMS, when you need to return the previous screen, press the back
icon on the web browser.
b) Click [Connect to License
Server].
c) Click [Deactivate License
Code in LMS].
intended for KM Service Engineers
Issued by BT-CSO Revised and adapted by BEU-SSD Ver 1.01
40
d) Enter [Serial Number] and
[Deactivation Complete Code],
and click [Registration].
e) Click [OK].
By pressing [Cancel], it is
possible to correct what was
entered.
f) When this screen is
displayed, register of
Deactivation Complete Code to
LMS is completed.
The Deactivation operation
completed.
intended for KM Service Engineers
Issued by BT-CSO Revised and adapted by BEU-SSD Ver 1.01
41
Repair After replacement of parts, the message “License Management Error occurred” may be
displayed on the control panel. When it the message appears, it is necessary to perform
repair operation.
The repair operation can be done with accessing LMS. When parts as listed below are
replaced, the message “License Management Error ” may be displayed.
When replacing those parts below, please replace them with new parts. When the
parts are replaced with used parts, the message condition can not be solved by
performing the repair operation.
NVRAM
Service EEPROM Board
If “License Activation Base Function” was already activated
While the error message is indicated on the control panel, the “License
Activation Base Function” will not be disabled.
When the error message is indicated after replacement of the NVRAM, License
Activation is required after the completion of the repair operation to use the
function again.
If “License Activation Base Function” was not activated
Even the function was not activated, the message may be indicated if those
parts mentioned before is replaced. MFP can be used without the repair
operation, but to solve it, the repair operation is required.
Overview of “Repair” operation With accessing LMS via “infohub”, it is necessary to enter the serialnumber,
“Request Code”, and “Repair Request Code”. LMS will issue the “Repair code”.
With using the “Repair Code” issued from LMS, the repair operation will be
preformed. To perform repair operation, the code has to be entered in the MFP
using the control panel.
Who to perform the operation
Customer engineer or sales personMFP
[Serial Number]
[Repair request code]
[Request Code]
[Repair Code]
Ente
OutputEnte
LMS
Repair
intended for KM Service Engineers
Issued by BT-CSO Revised and adapted by BEU-SSD Ver 1.01
42
Necessary Hardware MFP
PC
License Management Service (LMS) (BEU and BT are managing this server.)
Necessary Information Serial Number (13 digits)
Request Code (30 digits)
Repair Request Code (Repair Demand Code) (35 digits)
Repair Code (35 digits)
Relation of Hardware, Requirement/ Condition, and Information
Necessary Hardware Requirement/ Condition Information
MFP
FW for i-Option is installed to
the MFP.
[Serial Number]
[Request Code]
[Repair Request Code]
PC
Web browser
Internet Access environment
None
License Management Server
(LMS)
BT and and BEU are
managing this server.
[Repair Code]
intended for KM Service Engineers
Issued by BT-CSO Revised and adapted by BEU-SSD Ver 1.01
43
Flow chart for Repair There are 3 steps to perform Repair.
1. Gather information from MFP
2. Access to LMS
3. MFP Repair
The following is the flow chart for the Repair.
Light blue
Yellow
Pink
Complete Repair Operation If license management error displayed after the replacement of NVRAM, the activated functions before the replacement will be displayed. To use the function, please reactivate the function by performing activation operation.
Enter the [Repair Code] in MFP through the control panel.
Receive [Repair Code] from LMS.
Confirm that access to LMS using Web browser is possible.
Prepare PC
Get [Serial Number] [Request Code] [Repair Request Code] from MFP.
Enter the following information on LMS. [Serial Number] [Request Code] [Repair Request Code]
Access to LMS using Web browser.
Prepare MFP
intended for KM Service Engineers
Issued by BT-CSO Revised and adapted by BEU-SSD Ver 1.01
44
1. Gather information from MFP.
1-1. From MFP, gather those information, [Request Code], [Serial Number] and [Repair
Request Code].
Acquisition procedure: From the control panel
2. Access to LMS
3. Repair the MFP (License Error)
• From the control panel, please acquire [Request Code], [Serial Number], and [Repair Request
Code] indicated in .
The message “License management error occurred”
as picture is displayed when turn on the main power.
The normal screen will be displayed when [OK]
button or when one minute passed after turning on
the main power.
The message is also displayed on the second line of
the message area. a) Enter Service Mode, then press “Stop”, then “9” to
display [Billing Setting] screen.
b) Select [Repair].
intended for KM Service Engineers
Issued by BT-CSO Revised and adapted by BEU-SSD Ver 1.01
45
c) Select [Repair Request Code].
d) [Serial Number], [Repair Request Code], and
[Request Code] is displayed on the LCD. Print it or
write down the information. Press Start button to
print it.
* Request Code is not printed therefore, it is
necessary to write down the code.
Please pay attention “U” and “V”, “0 (number)” and
“O (alphabet)”.
“0 (number)” is not used in [Request Code] and
[Repair Request Code].
When printing it, [Repair Request Code] and [Serial Number] will be printed as sample below.
e) Exit from Service Mode, and then forward to
next step. [2. Access to LMS].
1. Gather information from MFP
2. Access to LMS
2-1. Access to LMS to receive [Repair Code]
3. Repair the MFP (License Error)
a) Access to the following URL from the PC connected to the internet.
http://infohub.konicaminolta.eu
intended for KM Service Engineers
Issued by BT-CSO Revised and adapted by BEU-SSD Ver 1.01
46
*During the procedure with LMS, when you need to return the previous screen, press the back
icon on the web browser.
b) Click [Connect to License Server].
c) Click [Repair License Code].
d) Enter [Serial Number], [Request Code], and
[Repair Request Code (Repair Demand
Code)].
After that, click [Registration].
e) Click [OK]. By pressing [Cancel], it is
possible to correct what was entered.
intended for KM Service Engineers
Issued by BT-CSO Revised and adapted by BEU-SSD Ver 1.01
47
f) [Repair Code (Restoration Permission Code)] and
[License Code] is displayed. Print it or write down
the information. Press Start button to print it.
* License code is necessary to re-activate the
function after the repair operation.
* With some condition, the license code may not be
displayed. (Ex. When replacing the EEPROM
board.)
Please pay attention “U” and “V”, “0 (number)” and
“O (alphabet)”. “0 (Number)” is not used in [Repair
Code] and [License code].
g) Close the web browser and forward to next
step. [3. Repair the MFP]
intended for KM Service Engineers
Issued by BT-CSO Revised and adapted by BEU-SSD Ver 1.01
48
1. Gather information from MFP
2. Access to LMS
3. Repair the MFP (License Error)
3-1. Enter Repair Code to solve the License Error.
Enter from: •Control Panel
• Perform Repair in . a) Enter in Service Mode, and then press
“Stop”,”9”. The “Billing Setting” screen will
appear.
Press [License Management].
b) Press [Repair] on the left side on LCD, and
then press [Repair Code].
c) Enter [Repair Code] the Press [OK].
* Please pay attention “U” and “V”, “0
(number)” and “O (alphabet)”. “0 (Number)” is
not used in [Repair Code].
d) Make sure the repair code, and then press
[Apply].
intended for KM Service Engineers
Issued by BT-CSO Revised and adapted by BEU-SSD Ver 1.01
49
e) Turn the main switch OFF and ON.
f) The error condition will be resolved.
The repair operation completed.
Caution: When License Management error is detected on the MFP with the License activated after replacing NVRAM, it is necessary to perform License activation to enable the License Activation function after completion of the repair operation. Please refer to License Activation procedure for detail.
intended for KM Service Engineers
Issued by BT-CSO Revised and adapted by BEU-SSD Ver 1.01
50
Initialization When the message “License Management Error” is displayed on the control panel, the
repair operation is first thing to do. However, in case the condition could not be solved after
repair operation, the license initialization operation necessary to be performed to clear the
condition.
Overview of Initialization operation LMS issue initialization codes, and then the initialization can be done by entering
the code in MFP through the control panel. To acquire an initialization code, it is
necessary to report the condition to your local service organization first. After the
initialization, “License Authentication Base Function” will be disabled. Therefore, to
use the function again, it is necessary to perform License activation operation.
Who to perform the operation
Customer engineer or Sales person. To perform the initialization, it is
necessary to communicate to your local service organization (NOC) first to
acquire the initialization code.
Necessary Hardware MFP
Necessary Information Serial Number (13 digits)
Request code (30 digits)
MFP [Serial Number]
[Request Code]
[Result of Repair operation]
[Service history]
Information/ Request
Reply
[Initialization Code]
Support Contact
Initialization
Enter
intended for KM Service Engineers
Issued by BT-CSO Revised and adapted by BEU-SSD Ver 1.01
51
Initialization code (35 digits)
The service history, the result of the repair operation and parts replacement history
etc.
To activate the license, the information is also rewired as explained in License
Activation Operation.
Relation of Hardware, Requirement/Condition, and information
Necessary Hardware Requirement/ Condition Information
MFP
i-Option FW has to be
installed
[Serial Number]
[Request Code]
[Service history]
-Parts Replacement
-Result of Repair
operation
Communication method to
support contact such as Phone,
Fax or email to local service
organization.
[Initialization Code]
intended for KM Service Engineers
Issued by BT-CSO Revised and adapted by BEU-SSD Ver 1.01
52
Flow chart for Initialization There are 3 steps to perform Initialization
1. Gather necessary information
2. Prepare initialization
3. Perform initialization
The following is the flow chart for the initialization.
Light Blue
Yellow
Pink
Inform the following to Service Contact [Serial Number]
[Request Code] [Service History] Receive [Initialization Code]
Enter the initialization code through the control panel.
Complete Initialization Perform license activation when necessary.
Prepare MFP
From MFP [Serial Number] [Request Code] Prepare when communicating with service contact [Service history] - Parts Replacement - Result of repair operation
intended for KM Service Engineers
Issued by BT-CSO Revised and adapted by BEU-SSD Ver 1.01
53
[Initialization Procedure]
The following is the step by step procedure for initialization.
1. Gather necessary information
1-1. Get [Request Code], [Serial Number] and [Service history] from MFP.
2. Prepare Initialization
2-1. Contact the local service organization / NOC.
2-2. Get [Initialization Code] from the local service organization / NOC.
3. Perform Initialization
3-1. Enter [Initialization Code] to MFP and perform Initialization.
After performing Initialization, “License Activation Base” Function will be disabled.
Please refer to [Activation Procedure] and activate the “License Activation Base
Functions”. again.
When using each code, please pay attention “U” and “V”, “0 (number)” and “O
(alphabet)”.
“0 (Number)” is not used in [Request Code] and [Initialization Code].
Here are necessary information (operation) and acquisition procedure in the above steps.
Information (operation) Acquisition Procedure Note
Request Code a) MFP panel
- Administrator Mode
- Service Mode
b) PSWC (Administrator Mode)
30 digits alphanumeric
Serial Number Displayed on the same screen as
Request Code.
Serial Number Label
13 digits alphanumeric
EG.)A00H020012345
.
[Service History]
-Parts replacement
-Result of Repair operation
etc..
Contact the local service
organization / NOC.
Initialization Code Customer engineer gets the code
from Support contact.
35 digits alphanumeric
Initialization
(Enter Initialization
Code)
Enter to MFP panel.
Service Mode
intended for KM Service Engineers
Issued by BT-CSO Revised and adapted by BEU-SSD Ver 1.01
54
1. Gather necessary information
1-1. Get [Request Code] and [Serial Number] from MFP.
Acquisition procedure: MFP panel •MFP panel •PSWC
2. Prepare Initialization
3. Perform Initialization
• Get [Request Code] and [Serial Number] from MFP panel .
a) Login to Administrator Mode and press
[Forward].
b) Select [License Settings].
c) Select [Get Request Code].
intended for KM Service Engineers
Issued by BT-CSO Revised and adapted by BEU-SSD Ver 1.01
55
d) Select [Yes] and press [OK].
e) Press [Print List] and print displayed
[Request Code] and [Serial Number].
Or write down [Request Code] and [Serial
Number].
*Please pay attention “U” and “V”, “0 (number)”
and “O (alphabet)”. “0 (Number)” is not used in
[Request Code]. f) When selecting [Print List], please press
[Start] or Start button after selecting the paper
tray.
When printing it, [Request Code] and [Serial Number] will be printed as sample below.
g) Exit from Administrator Mode and go on to
the next [2. Prepare Initialization].
intended for KM Service Engineers
Issued by BT-CSO Revised and adapted by BEU-SSD Ver 1.01
56
1. Gather necessary information
1-1. Get [Request Code] and [Serial Number] from MFP.
Acquisition procedure: MFP panel •MFP panel •PSWC
2. Prepare Initialization
3. Perform Initialization
• Get [Request Code] and [Serial Number] from MFP panel .
a) Enter in Service Mode, and then press
“Stop”,”9”. The “Billing Setting” screen will
appear.
Select [License Management].
b) Select [Request Code].
c) Print out displayed [Request Code] and
[Serial Number], or write them down.
If you press Start button, they are printed out.
*Please pay attention “U” and “V”, “0 (number)”
and “O (alphabet)”.
“0 (number)” is not used in [Request Code].
d) Exit from Service Mode and go on to the
next step [2. Prepare Initialization].
intended for KM Service Engineers
Issued by BT-CSO Revised and adapted by BEU-SSD Ver 1.01
57
1. Gather necessary information
1-1. Get [Request Code] and [Serial Number] from MFP.
Acquisition procedure: MFP panel •MFP panel •PSWC
2. Prepare Initialization.
3. Perform Initialization
• Get [Request Code] and [Serial Number] from PSWC.
a) Login to PSWC in the Administrator mode.
b) Select [Maintenance]> [License Settings]>
[Get Request Code] and click [OK].
c) Write down displayed [Request Code] and
[Serial Number], or print this page.
*Please pay attention “U” and “V”, “0 (number)”
and “O (alphabet)”. “0 (Number)” is not used in
[Request Code].
(If you access LMS using the same PC that
access to PSWC, you can Enter Request
Code using Copy-and-Paste.)
d) Go on to the next [2.Prepare Initialization].
intended for KM Service Engineers
Issued by BT-CSO Revised and adapted by BEU-SSD Ver 1.01
58
1. Gather necessary information
2. Prepare Initialization
2-1. Contact the Support contact.
2-2. Get [Initialization Code] from the Support contact.
3. Perform Initialization
• Contact the Support contact. (Customer engineer)
a) Contact the Support contact and inform [Serial Number] [Request Code] [Service history] to
get [Initialization Code].
1. Gather necessary information
2. Prepare Initialization
2-1. Contact the Support contact
2-2. Get [Initialization Code] from the Support contact.
3. Perform Initialization
• Get [Initialization Code]. (Customer engineer)
a) When you get [Initialization Code] from the Support contact, please go on to the next [3.
Perform Initialization].
intended for KM Service Engineers
Issued by BT-CSO Revised and adapted by BEU-SSD Ver 1.01
59
1. Gather necessary information
2. Prepare Initialization
3. Perform Initialization
3-1. Enter [Initialization Code] to MFP and perform Initialization.
Initialization procedure: •MFP panel
• Perform Initialization from MFP panel .
a) Enter in Service Mode, and then press
“Stop”,”9”. The “Billing Setting” screen will
appear.
Select [License Management].
b) Select [Initialize].
c) Enter Initialization Code and press [Apply].
*Please pay attention “U” and “V”, “0
(number)” and “O (alphabet)”.
“0 (number)” is not used in [Initialization
Code].
intended for KM Service Engineers
Issued by BT-CSO Revised and adapted by BEU-SSD Ver 1.01
60
d) When this screen appears, reboot MFP.
And Initialization is completed.
After performing Initialization, “License Activation Base Function” will be disabled.
Please refer to [Activation Procedure] and activate the “License Activation Base
Functions” again.
intended for KM Service Engineers
Issued by BT-CSO Revised and adapted by BEU-SSD Ver 1.01
61
Operation procedure when executing particular operation 1. Using a license already activated on another MFP (Refer to fig. below),
a. Deactivate the license on the MFP A.
b. After the deactivation is performed MFP A, it is possible to activate the License again
on MFP B.
Do not execute “Initialization” for this purpose, especially on the MFP with License
activated. (MFP A) (Please make sure to execute “Deactivation”.) If executing
“Initialization”, the following operation is required to transfer the license to the
other MFP.
i. Activate the license on MFP A once. (The license needs to be activated on
MFP A.)
ii. Deactivate the license. Then it is possible to use deactivated license on the
other MFP B.
2. Replacing NVRAM
If replacing NVRAM, please make sure to use a new one.
“License Management error” might/will occur. The following operation is required to solve that
issue.
If the license is activated,
a. execute “Repair”
b. execute “Activation” after “Repair”
If the license is NOT activated,
a. execute “Repair”
b. If “Repair” is not completed correctly, execute “Initialization”.
Transfer
MFP A
License
Deactivation
MFP B
License
Activation
a b
intended for KM Service Engineers
Issued by BT-CSO Revised and adapted by BEU-SSD Ver 1.01
62
3. Replacing “Service EEPROM”,
If replacing “Service EEPROM”, please make sure to use a new one.
“License Management error” might/will occur. The following operation is required to solve
the issue.
a. execute “Repair”
b. If “Repair” is not completed correctly, execute “Initialization”.
NVRAM
MFP
New NVRAM
Replace
MFP
Service
EEPROM
New
Service EEPROM
Replace
Top Related