Integrating Ethics and Integrityinto the Business
Ami Spivey VP of Innovations, Engineering & Global Processes, Sam’s Club
Cindy MoehringVP & Chief Ethics Officer, Walmart
2 Integrating Ethics and Integrity into the BusinessOperating an Effective Ethics Program Globally
“Personal and moral integrity is one of our basic fundamentals and it has to start with each of us.”
- Sam Walton
3 Integrating Ethics and Integrity into the Business
Walmart Way of Working
Common Operating PrinciplesCommon Operating Principles
Common Values and BehaviorsCommon Values and Behaviors
Respectfor the
Individual
Respectfor the
Individual
Serviceto the
Customer
Serviceto the
Customer
Actwith
Integrity
Actwith
Integrity
Strivingfor
Excellence
Strivingfor
Excellence
Our PurposeOur PurposeWe save people moneyso they can live betterWe save people moneyso they can live better
4 Integrating Ethics and Integrity into the Business
Elements of Corporate Ethics
PersonalLeadership
Culture Programs
5 Integrating Ethics and Integrity into the Business
Lessons from Walmart Leaders
6 Integrating Ethics and Integrity into the Business
“Mentor your leaders; assume they know nothing about professionalism and integrity -teach them before they fall, and before they impact other associates...”
- Don SoderquistFmr. Vice Chairman Walmart Stores, Inc.
Don’t Make Assumptions
7 Integrating Ethics and Integrity into the Business
• “Don’t be loyal to individuals or seek personal loyalty; follow, teach, & uphold our 3 Basic Beliefs!”
• “Ego is the greatest enemy of leadership”– Stops listening– Breeds arrogance– Causes bad decisions
- H. Lee ScottWalmart Board of Directors,Fmr. CEO, Walmart Stores, Inc.
Check Your Loyalty and Ego
8 Integrating Ethics and Integrity into the Business
“Leadership starts with trust, and trust only comes from integrity.”
- Mike DukePresident & CEO, Walmart Stores, Inc.
Establish Trust
9 Integrating Ethics and Integrity into the Business
“Lead by example….don’t ask your folks to do something that you aren’t willing to do.”
- Rosalind BrewerPresident & CEO, Sam’s Club
Set the Tone from the Top
10 Integrating Ethics and Integrity into the Business
“Servant leadership isn’t the absence of power…it’s the presence of humility. It is a leadership choice that fully realizes its full potential through others achieving theirs.”
- Susan ChambersEVP, Walmart Global People
Be a Servant Leader
11 Integrating Ethics and Integrity into the Business
“There is only one boss. The customer. And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else.”
- Sam WaltonFounder, Fmr. CEO Walmart Stores, Inc.
Be Accountable
12 Integrating Ethics and Integrity into the Business
“Listen to the pieces of criticism that can help you improve.”
“Don’t automatically discount the entire message, just because some parts of it could be incorrect.”
- H. Lee ScottWalmart Board of DirectorsFmr. CEO, Walmart Stores, Inc.
Be Receptive to Feedback
13 Integrating Ethics and Integrity into the Business
• Say “Thank You” – Encourage associates.• “Open the Door” For criticism, feedback, involvement in your decisionsBy spending time with Associates, so they are
comfortable coming to you
Be Adaptable
14 Integrating Ethics and Integrity into the Business
• Don't assume people aren't afraid of or intimidated by you Asking questions after you give direction – “do you think
this is the right course of action, do you have what you need to get it done?”
Avoid absolutes – never say “I don’t care what you have to do” or “Whatever it takes”
Encourage “push back”
• Admit your mistakes
Be Approachable
15 Integrating Ethics and Integrity into the Business
• Every leader is handed the keys to the “car.” Remember you “co-own” the car; it’s not your car! You get
to drive it for a while.
• The “car” is a very valuable and very effective and successful vehicle. It represents our people, processes, networks, systems and
culture.
The Car Analogy
16 Integrating Ethics and Integrity into the Business
• Don’t Wreck It• Respect the Car Those that build the “car”, - the people that make us
successful
• Respect the “engine” of the car Proven systems, processes, structures, and communication
processes
The Car Analogy
17 Integrating Ethics and Integrity into the Business
• Drive the “car” responsibly You are given the keys only for a short time
• Go Fast on the Straight-aways Run the Business Exceeding PlanTake it to New Places, while Serving, Respecting, Listening
and Involving
The Car Analogy
18 Integrating Ethics and Integrity into the Business
• Slow Down on the Curves When you are changing the business, SLOW DOWNThink it Through. Test it.
• Take your car down the road but be a Great Steward Drive it well – so the team continues to win long after you
are gone
The Car Analogy
19 Integrating Ethics and Integrity into the Business
• Ethical issues arise when an individual or institution becomes bigger than the people they are leading or serving
• When this is left unchecked this creates one of my favorite Engineering Terms:
“Design Induced Error”
Reverse
Forward
The Car Analogy
20 Integrating Ethics and Integrity into the Business
Common Themes Leading to Ethical Lapses
• Loyalty to supervisor
• By-products of unchecked success
• Goal mesmerization
• Blind precedents
• Isolated teams or performers
21 Integrating Ethics and Integrity into the Business
Global Ethics Office Vision
22 Integrating Ethics and Integrity into the Business
Global Ethics Office Objectives
23 Integrating Ethics and Integrity into the Business
Promoting a Culture of Integrity
• Emphasis on prevention– Values-based approach
– Proactive advice from the Global Ethics Office
• Tone at the top– Board of Directors
– Leadership Speaks Series
– Presentations from the Chief Ethics Officer at Global Leadership Meetings
– Facilitated on-boarding for all global officers
• Mood in the middle– Blended training approach for management
(facilitated, e-learning, toolkits)
– Level and position-specific content
24 Integrating Ethics and Integrity into the Business
Leveraging Technology and Innovation
• Walmartethics.com
• Mobile-friendly version
• Diverse workforce
• Accessibility for field associates
• Increase in mobile device usage
25 Integrating Ethics and Integrity into the Business
Positive Reinforcement and Recognition
• Peer nominated program
• Local emphasis, global exposure
• Market award recipients selected to attend Shareholders’ Week
26 Integrating Ethics and Integrity into the Business
Questions?
Top Related