1C
LeanIX-ServiceNow Integration
www.leanix.net
Business ProcessArchitecture
Business CapabilitiesArchitecture
Application & IntegrationArchitecture
Software TechnologyArchitecture
ProductizedInfrastructure Services
Hardware TechnologyArchitecture
BPM
EA
ITSM
IT MANAGEMENT STACK
1A
INTEGRATION OVERVIEW
SAMSoftware Asset
Management Module
1A
1C 2C
2A
2B1B
Use Case 1:
Technology RiskManagement
Use Case 2:
Standards and TechnologyRoadmaps
Applications and lifecycles are managed in LeanIX and synced to ServiceNow.
Hardware and software is con� gured or discovered via SAM (software asset management) in ServiceNow.
Based on the product models that are ‘in use’ in ServiceNow, IT Components in LeanIX are updated and linked to Applications.
The ServiceNow Model Category is populated as Technology Stack in LeanIX.
Based on the ServiceNow information, IT Components in LeanIX are assigned to the correct Technical Stack.
Standards and roadmaps per IT Component are de� ned in LeanIX (e.g., leading database) and synced to ServiceNow.
Bene� ts
ServiceNow:The LeanIX Application structure can be leveraged. The business context supports operational decisions.
LeanIX:IT components are discovered automatically. The live data supports strategic decisions.
FULL DATA MODEL INTEGRATION ARCHITECTURE KEY REPORTS
relApplicationToITComponent
relTechnologyStackToITComponent
Subscriptions
ServiceNow SoftwareManagement
Software AssetManagement
Software Instance(cmdb_software_
instance)
Software(cmdb_ci_spkg)
Software Installation(cmdb_sam_
sw_install)
Software DiscoveryModel (cmdb_sam_
sw_discovery_model)
Business Application (cmdb_ci_business_app)*
/Service(cmdb_ci_service)
Hardware(cmdb_ci_service)
Hardware Model(cmdb_hardware_
product_model)
Software Model(cmdb_software_product_model)
Model Category(cmdb_model_
category)
User Group(sys_user_group)
User(sys_user)
Fact SheetApplication
Fact SheetIT Component
(Software)
Fact SheetIT Component
(Software)
Fact SheetTechnical Stack
LeanIX Fact Sheet ServiceNow FactSheet RelationSync Foreign Key CI Relationship
Inventory(e.g., Application IT Component Tech
Stack)
http
s://
<ins
tanc
e>.le
ani
x.ne
t
https://<insta
nce>.servicenow.com
GraphQL / REST API(read & write)
ServiceNowIntegration
Webhooks
Synclog
Business Rules
Con� guration& Logging
Business Application*/Service
https (read)
https (write)
https (write)
LeanIX Integration
Scripted REST API
Product Model,Model Category,CI Relationship
Table API
Technology Risk Report Application Matrix
Technology Roadmap Technology Standards
Business Capability
FactSheet:Name: Human Resources
Technical StackFactSheet:Name: Software
CI Hardware
Name: APPSrv10023.me shlab.de
Application
FactSheet:Name: HR AdminDescription: People OperationsRelease: v. 3.4
Lifecycle
Business Criticality
2018 2019 2020
Administrative Service
Frank MartinFrank Martin Christina Weber
Application & Integration
INTEGRATE EA AND ITSM
1C
Product Model
Name
Alias
Description
Technopedia-ID
C1100
Rack Server
PowerEdge C1100
1341
HardwareName
Alias
Description
Technopedia-ID
HRA
Software HR transactions
HR Admin
3771
Software
1A
Business Application*/Service
Name
Description
Lifecycle
Version
Business Criticality
Supported by
Owned by
People Operations
active
HR Admin
v 3.4
4 - Not Critical
Frank Martin
Christina Weber
2C
IT Component
FactSheet:Name: PowerEdge C1100
Category: Hardware
Alias: C1100
Description: Rack Server
Technopedia-ID: hw_1341
FactSheet:Name: HR Admin
Category: Software
Alias: HRA
Description: Software HR transactions
Technopedia-ID: sw_37712A
1C 2B
1B
Model Category
Name Software
Rest Messages
* As per ServiceNow CSDM 2.0
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