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Infosys BPO Limited(formerly Progeon Limited) is theBPO (Business Process Outsourcing) subsidiary ofInfosys Technologies Ltd.
The company was started as Progeon Limited in April
2002 and is today among the top third-party BPOs inIndia according to NASSCOM.
Infosys BPO closed FY 07-08 with a revenue of $250.3 million with 11 centers worldwide employing16,295 employees and 44 clients.
It has its headquarters in Bangalore
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Aerospace and Automotive Banking and Capital Markets
Communication Service Providers
Energy and Utilities
Healthcare Insurance
Life Sciences
Manufacturing
Media and Entertainment
Retail and Consumer Packaged Goods
Services
Transportation and Services
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There are three types of training need analysis
done in Infosys:
Organizational need analysis
Job need analysis
Person need analysis.
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This includes:
Define Infosys s Short Term Goals/Objectives
Define Infosys s Long Term Goals/Objectives
Human Resource Analysis Efficiency Indexes Assessment
Assessment of the organizational climate
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The specific content of present or anticipatedjobs is examined through job analysis. Forexisting jobs,
Information on the tasks to be performed
(contained in job descriptions), The skills necessary to perform those tasks
(drawn from job qualifications),
The minimum acceptable standards (obtainedfrom performance appraisals)
are gathered. This information can then be usedto ensure that training programs are job specificand useful.
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Person needs analysis can be either broad or
narrow in scope.
The broader approach compares actualperformance with the minimum acceptable
standards of performance. Based on the actual,current job performance of an employee;therefore, it can be used to determine trainingneeds for the current job.
The narrower approach compares an evaluationof employee proficiency on each required skilldimension with the proficiency level required foreach skill. Used to identify development needsfor future jobs.
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Teams:- Corporate training team
Organisational development team
Corporate training team caters to band Bonly-process executive & senior processexecutive
OD team caters to band C and above
Total number of people in T&D dept-30
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Training dept is divided across 5 verticals1-communication service providers e.g. british
telecom.2-banking and capital market e.g. UBS,
Deutsche.3-manufacturing vertical e.g. Cisco, ingram
micro4-insurance and health care-Aon5-emerging markets-yahoo and British
petroleum
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Classroom Halls
Mysore campus:-worlds biggest trainingcentre
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It is a Rs. 260 crore corporate training centre.
It adds 12,000 employees every year.
The US $ 60 million training centre is housedin a 270 acre campus at Mysore
Facilities at the training centre of the Infosyscomprise food court, employee care centre,
theatre, and education research block, besidethe trainee hostel.
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In-house training team
Except for operations management for bandC, done through vendors e.g. On Track.
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Types of training is different for differenthierarchy levels. It is mainly divided into 2types
For band B
For band C and above
For a period of 2-3 yrs with the companythese employees have to go through certain
number of trainings
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Induction Voice and accent training
Process training
6 months training process recruits in band B have to go through the
following training programs during a periodof 2-3 yrs
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Domain training-for specific verticals they
have to go for certifications called as domaincertifications e.g. t100.
-This is mainly a benchmark for process knowhow.
Quality training-six sigma certifications.
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Competency based training:-1)Soft skills training:-
communication, presentation, culturalsensitivity, client interface training.
MIND-mentoring, innovating, negotiating,developing. It is for self-awareness and selfevaluation, mainly focuses on EQ.Transactional analysis-for understanding
your own personality
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Technical training:-
e-mail etiquettes.
excel training.
presentation skills.
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Leadership fundamentals:- Harnessing leadership qualities
Appraisal skills workshop:- How to evaluate sub-ordinates
How to handle escalations
How to appraise
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Career pathing:- Chalk out career path for all Should have completed 18 months in Infosys. Provided by career counselor.
Higher education:- MBA 50% of the fees is reimbursed.
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Performance Development Plan:- A sheet which the employee and manager has
to fill where both of them have to provideinformation which all areas the employee has
improved in.Projects:- Small term projects like on Six Sigma, where
at the end of it the employee has to give
presentations to the training team.
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Questionnaire:- Feed back from the employees on the quality
and content of training
Analysis is done on it and than it is scaled.
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