Improving the Drop Shipment ProcessMTAC Workgroup #87
Update
Washington, D.C.November 8, 2007
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MTAC Workgroup #87MTAC Workgroup #87
National Deployment
• USPS deployed Mailer Rating nationally following a 10 week pilot at 5 facilities
• Mailer Rating National Deployment was based on a phased approach by area Deployment included FAST/Surface Visibility (SV) enabled facilities with 80% SV Drop
Ship Compliance or higher
• Mailer Rating National Deployment Activation A facility must reach 80% SV Drop Ship Compliance for 2 consecutive weeks before
being activated Activated facilities falling below 80% SV Drop Ship Compliance for 2 consecutive
weeks are deactivated In order to be reactivated, a facility must reach 80% SV Drop Ship Compliance for 2
weeks– Customers are notified as facilities are activated for Mailer Rating
– Despite the notification, customers should operate as if all USPS facilities are activated at this time to encourage better performance
• Mailer Rating National Deployment Plan Phase I: 1 Area; Western Phase II: 3 Areas; Great Lakes, Southwest, Eastern Phase III: 5 Areas; NY Metro, Capital Metro, Pacific, Northeast, Southeast
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MTAC Workgroup #87MTAC Workgroup #87
Deployment Status
• Phase I: 67% of Phase I facilities are activated
14 out of 21 facilities activated in the Western Area
• Phase II: 64% of Phase II facilities are activated
12 out of 18 facilities activated in the Great Lakes Area
9 out of 12 facilities activated in the Southwest Area
9 out of 17 facilities activated in the Eastern Area
• Phase III: 54% of Phase III facilities are activated
7 out of 12 facilities activated in the NY Metro Area
8 out of 14 facilities activated in the Northeast Area
5 out of 14 facilities activated in the Capital Metro Area
10 out of 14 facilities activated in the Southeast Area
7 out of 14 facilities activated in the Pacific Area
NOTE: Although formal deployment has concluded, FAST will continue to track and monitor SV Drop Shipment Compliance and activate or deactivate facilities as required according to data compliance
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MTAC Workgroup #87MTAC Workgroup #87
Activated Facilities
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MTAC Workgroup #87MTAC Workgroup #87
Mailer Rating – Summary
• Deployment execution activities included increased communications, data analysis and weekly teleconferences held with customers and facilities
• Both facilities and customers demonstrated changed behavior from the start of the pilot to the conclusion of national deployment
• SV utilization and compliance has improved through increased communication
• A small percentage of USPS customers contribute significantly to lowering average mailer rating scores at facilities
• Enhancements were made to slot allocation functionality to better align mailer performance to facility slot allocation
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MTAC Workgroup #87MTAC Workgroup #87
Slot Allocation
New York Metro Area – New York PLANT (100)
Percentage of Corporations in each Tier
Percentage of Total Appointments Scheduled for each Tier
Percentage of Allocated Slots
TIER 1 17% 2% 0%
TIER 2 11% 18% 16%
TIER 3 8% 7% 6%
TIER 4 64% 73% 78%
Appointment data from 9/1- 9/28 activity is included in the calculations for Tiers beginning 10/20
Percentage of Corporations in each Tier
Percentage of Total Appointments Scheduled for each Tier
Percentage of Allocated Slots
TIER 1 24% 4% 3%
TIER 2 6% 17% 13%
TIER 3 5% 2% 10%
TIER 4 65% 77% 74%
Appointment data from 9/15- 10/12 activity is included in the calculations for Tiers beginning 11/3
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MTAC Workgroup #87MTAC Workgroup #87
Mailer Rating National Deployment – Western
Western – Phase I
Total number of possible facilities: 21
Total number of facilities activated: 14
Activated Facilities
One Week Compliant
Two Weeks Compliant
NASS Facility Facility Type
800 DENVER PDC Plant
550 SAINT PAUL Plant
970 PORTLAND Plant
640 KANSAS CITY Plant
66Z KANSAS CITY BMC
554MA TWIN CITIES METRO HUB Plant
80Z DENVER BMC
570 SIOUX FALLS Plant
85H PHOENIX STC Plant
890 LAS VEGAS Plant
852 PHOENIX SCF Plant
660 KANSAS CITY Plant
680 OMAHA Plant
553 MINNEAPOLIS Plant
980 SEATTLE Plant
500 DES MOINES Plant
612 QUAD CITIES Plant
55Z MINNEAPOLIS/SAINT PAUL BMC
50Z DES MOINES (Pilot Facility) BMC
98Z SEATTLE BMC
522 CEDAR RAPIDS (Pilot Facility) Plant
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MTAC Workgroup #87MTAC Workgroup #87
Mailer Rating National Deployment – Great Lakes
Great Lakes – Phase II
Total number of possible facilities: 18
Total number of facilities activated: 12
Activated Facilities
One Week Compliant
Two Weeks Compliant
NASS Facility Facility Type
48Z DETROIT BMC BMC
615 PEORIA Plant
535 MADISON Plant
600 PALATINE Plant
488 LANSING Plant
493 GRAND RAPIDS Plant
480 ROYAL OAK Plant
610 ROCKFORD Plant
605 FOX VALLEY Plant
604 SOUTH SUBURBAN Plant
606 CHICAGO Plant
63Z SAINT LOUIS BMC BMC
630 SAINT LOUIS Plant
60Z CHICAGO BMC
541 GREEN BAY Plant
460 INDIANAPOLIS Plant
601 CAROL STREAM Plant
617 BLOOMINGTON Plant
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MTAC Workgroup #87MTAC Workgroup #87
Mailer Rating National Deployment – Southwest
Southwest – Phase II Total number of possible facilities: 12
Total number of facilities activated: 9
Activated Facilities
One Week Compliant
Two Weeks Compliant
NASS Facility Facility Type
707 BATON ROUGE Plant
720 LITTLE ROCK P&DC Plant
750 NORTH TEXAS Plant
760 FORT WORTH Plant
740 TULSA P & DC Plant
707PA PORT ALLEN Annex
773 NORTH HOUSTON Plant
786 AUSTIN Plant
770 HOUSTON Plant
75ZDALLAS BULK MAIL CENTER BMC
752 DALLAS Plant
780 SAN ANTONIO Plant
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MTAC Workgroup #87MTAC Workgroup #87
Mailer Rating National Deployment – Eastern
Eastern – Phase II
Total number of possible facilities: 17
Total number of facilities activated: 9
Activated Facilities
One Week Compliant
Two Weeks Compliant
NASS Facility Facility Type
45Z CINCINNATI BMC BMC
180 LEHIGH VALLEY Plant
403 LEXINGTON Plant
15Z PITTSBURGH BMC BMC
400 LOUISVILLE Plant
150 PITTSBURGH PDC Plant
434 TOLEDO Plant
19Z PHILADELPHIA BMC BMC
450 CINCINNATI Plant
170 HARRISBURG Plant
190 PHILA P&DC Plant
430 COLUMBUS Plant
440 CLEVELAND Plant
080 SOUTH JERSEY P & DC Plant
197 WILMINGTON P & DC Plant
240 ROANOKE Plant
189 SOUTHEASTERN P&DC Plant
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MTAC Workgroup #87MTAC Workgroup #87
Mailer Rating National Deployment – New York Metro
New York Metro – Phase III Total number of possible facilities: 12
Total number of facilities activated: 7
Activated Facilities
One Week Compliant
Two Weeks Compliant
NASS Facility Facility Type
076 NORTHERN NJ METRO Plant
085 TRENTON Plant
105 WESTCHESTER Plant
07Z NEW JERSEY BMC BMC
077 MONMOUTH Plant
07099 DOMINICK V DANIELS Plant
115 WESTERN NASSAU Plant
117 MID ISLAND Plant
112 BROOKLYN Plant
100 NEW YORK Plant
110 QUEENS Plant
088 KILMER Plant
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MTAC Workgroup #87MTAC Workgroup #87
Mailer Rating National Deployment – Capital Metro
Capital Metro – Phase III
Total number of possible facilities: 14
Total number of facilities activated: 5
Activated Facilities
One Week Compliant
Two Weeks Compliant
NASS Facility Facility Type
212 BALTIMORE Plant
217 FREDERICK Plant
275 RALEIGH Plant
230 RICHMOND Plant
233 NORFOLK Plant
280 CHARLOTTE Plant
296 GREENVILLE Plant
201 DULLES Plant
220 NORTHERN VA Plant
290 COLUMBIA Plant
200 WASHINGTON Plant
20Z WASHINGTON BULK MAIL CTR BMC
270 GREENSBORO Plant
27Z GREENSBORO BMC
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MTAC Workgroup #87MTAC Workgroup #87
Mailer Rating National Deployment – Pacific
Pacific – Phase III Total number of possible facilities: 14
Total number of facilities activated: 7
Activated Facilities
One Week Compliant
Two Weeks Compliant
Two Weeks Non -Compliant
NASS Facility Facility Type
917 INDUSTRY Plant
94Z SAN FRANCISCO BMC BMC
940 SAN FRANCISCO Plant
913 VAN NUYS Plant
920 SAN DIEGO Plant
907 LONG BEACH Plant
945 OAKLAND Plant
950 SAN JOSE Plant
926 SANTA ANA Plant
900 LOS ANGELES Plant
952 STOCKTON Plant
90Z LOS ANGELES BULK MAIL CENTER BMC
923 SAN BERNARDINO Plant
956 SACRAMENTO Plant
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MTAC Workgroup #87MTAC Workgroup #87
Mailer Rating National Deployment – Northeast
Northeast – Phase III Total number of possible facilities: 14
Total number of facilities activated: 8
Activated Facilities
One Week Compliant
Two Weeks Compliant
NASS Facility Facility Type
120 ALBANY Plant
060 HARTFORD Plant
040 SOUTHERN MAINE Plant
018 MIDDLESEX ESSEX Plant
010SPRINGFIELD P & D CTR Plant
015 CENTRAL MA Plant
140 BUFFALO Plant
023 BROCKTON Plant
144 ROCHESTER Plant
01Z SPRINGFIELD BMC BMC
130 SYRACUSE Plant
064 SOUTHERN CT Plant
021 BOSTON Plant
028 PROVIDENCE Plant
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MTAC Workgroup #87MTAC Workgroup #87
Mailer Rating National Deployment – Southeast
Southeast – Phase III Total number of possible facilities: 14
Total number of facilities activated: 10
Activated Facilities
One Week Compliant
Two Weeks Compliant
NASS Facility Facility Type
333 FORT LAUDERDALE Plant
32Z JACKSONVILLE BMC BMC
328PM ORLANDO L&DC Annex
38Z MEMPHIS BMC BMC
MCO ORLANDO Plant
350 BIRMINGHAM Plant
TPA TAMPA P&DC Plant
301 NORTH METRO Plant
380 MEMPHIS P&DC Plant
335DC TAMPA L&DC Annex
390 JACKSON Plant
337 SAINT PETERSBURG Plant
303 ATLANTA Plant
30Z ATLANTA BMC
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MTAC Workgroup #87MTAC Workgroup #87
National No Show Tends
19%
21.0%21.0%20.3%21.7%18.4%
21.4%22.3%20.5%22.1%
0.0%
5.0%
10.0%
15.0%
20.0%
25.0%
30.0%
35.0%
8/18 9/8 9/29 10/20 11/10
Date Range
Per
cen
tag
e o
f A
pp
oin
tmen
ts
National No Show s
National Recurring NoShow s
There was a 2.7% decrease in total No Shows from the start of deployment to today (21.7 to 19)
There was a 3.7% decrease in Recurring Appointment No Shows from the start of deployment to today (22.1 to 18.4)
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MTAC Workgroup #87MTAC Workgroup #87
Next Steps
• Raising the bar for SV Drop Shipment Compliance from 80%
• Increase the FAST finalization period from 5 days to 12 days
• Address customer/facility concerns on operational issues at USPS facilities
Please direct operational and policy issues to Debby Cataldi at [email protected] or (W) (202) 268-2158
Please direct Mailer Rating functionality questions to [email protected]
• November 15th meeting to determine whether to sunset workgroup. A new workgroup might be needed to focus on operational issues.
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